During the corona crisis, it is clear that not all webshops can keep their promises. However, this is not the case with dmlights. Orders are still handled smoothly and correctly. And if a transporter sometimes goes wrong, this is followed up briefly by their AfterSales. Thanks Neel for the fast and correct service!
Satisfied, I just didn't realize that the PVC pipes had to be bought by the meter. I thought it was strange that I had to buy it per 3. So now I ordered too little 3 times, why not just sell a 3 meter tube per piece?
Order some Niko appliances through the webshop. All OK. Will order again.
Excellent! Very good price and after sales service at the top: we come to pick up the defective product at no cost!
Very good service! Product was not complete, this was immediately taken up with the manufacturer and resolved shortly.
Good price quality and large assortment.
After the order was left with the post, immediate action was taken to send the shipment again; handled very correctly. Positive!
You should not count on this seller if you want your items to be delivered on a reasonable time... I had a bad experiecne 2 times: Once their carrier made more than one week to deliver the items for a distance of less than 60 klm...with wrong justification on the tracking information... And the second time an item was shown as in stock on their website but it was not in stock: Result: More than one week to deliver the order...
Conclusion: If you want to do your job...just go there or go to a more reliable web shop or go a physical shop...
Beautiful website with a very extensive choice and competitive prices.
The webshop is user-friendly and delivery went smoothly.
An absolute must.
Perfect service, immediate delivery, very well packed. Complete satisfaction.
Super choice. Delivery and collection are possible.
I am really happy!
The after-sales service is super fast and mega available.
I recommend them without hesitation!
Solid brands, good prices and excellent communication. Very good Belgian webshop.
Very good light shop, always correct and everything in perfect order, if you need help they are friendly to you, just
I am very satisfied with the handling of a problem that arose during delivery. The damaged part was immediately replaced by dmlights. The contacts were friendly and adequate!
Good store,
The service is good and the products are of high quality.
Huge disappointment !!! After 5 weeks of waiting and no news I tried to join the French number of the brand that does not answer the phone on Saturday, while the times listed on the site included on Saturday. After 5 weeks I am told that I ordered will not be delivered before the end of November, which makes a sudden delay of more than 12 weeks (when ordering 4 to 6 weeks indicated) the person has proceeded without arguing or arguing the repayment of paypal. which seemed to arrange it .... in summary a website that does not take the deadlines, which do not keep you informed of the evolution of your order in short a site that I strongly advise against me having waste precious weeks for nothing! I chose a good French store with certainly higher prices but deadlines respected.
1 star but deserves 0.And thanks for the time lost :(
Perfect after-service.
Defective article will be replaced without discussion.
very fast service, friendly contact and super convenient collection container!
Very professional service. Friendly and helpful, think along with the customer.
Wide choice of lamps, fixtures, electrical equipment, etc. Very extensive webshop and good service. Prices are very good. Delivery is very simple and fast. No problems yet. Deserves 5 stars.
Duidelijke webshop, ondersteuning voor wie dat nodig heeft, makkelijk besteld en snel geleverd! TOP!
Very good service. We urgently needed e.e.a. and DM lights did everything to arrange this within 1 day, even though not everything was in stock!
Very extensive range
Attractive prices
And: very good after sales service. Our package was not delivered or was lost at the delivery service, after just 1 e-mail they started an investigation at DM lights via the carrier. Because this research took too long, they resent the order on their own initiative!
This was our first experience with DM lights, but it will certainly not be the last.
Very nice selection of high-end brands at fair prices. The site is very clear, deliveries are made on time and the customer service is impeccable. Always very satisfied with my purchases.
The day itself they were already busy with the order. It was a big order and everything was there. Highly recommended. 2nd or third working day order on the spot. Easy to follow and you will receive a message between what hours it will be delivered. And this was only 15 minutes later. Very correct.
Very good telephone service and support. Correct delivery and good products.
Very satisfied with the after sales service !!
A lamp was damaged in the well-packaged box (production error ??), reported via the website, 2 days later the new lamp has already been sent.
Excellent service, I will definitely buy again at dmlights.be.
great after sales service, very responsive and efficient!
Delivered material in order.
Delivery within 2 days.
Only the transport costs I think are quite high.
My second order at DMLIGHTS, everything is perfect !!
The site is very clear, the prices unbeatable, like the service.
Very fast shipments to France.
A small problem with my last order, the customer service is ultra-responsive, serious, courteous and professional.
Highly recommend for your purchase of lights.
The speed was not too bad, the delivery by an external company did not mention that the delivery was done and we had not received anything, the company dmlights has solved that perfectly and our delivery was on site two days later.
Price was right. Used to replace existing furniture from halogen to LED. Definitely not a professional. Please pay attention when assembling but it has been fine. What a beautiful light I have now. And very ecological. Recommended.
As always: Great prices with a fast delivery that is also delivered. It is said delivery within 2 days and it is.
I know others ... Keep up the good work!
Very fast and correct online service. Top products at a correct price. Thank you card was a pleasant extra
Have been a DMlights customer for years and had a problem last week that they solved very quickly. During this very busy time for the company, I was helped on the day itself. I am glad that there are still such shops, they always have a solution when I have problems. A shop that I can recommend to everyone.
Top online service. Fast (very) shipping and delivery and excellent aftercare service. Highly recommend.
Top service, Neel assisted me fantastically with tracking the delivery that dpd from d
The website states "delivery within 2 days"
Part in stock ordered on 3 Feb. delivered Feb 10
Good and clear website. Always delivered my orders. Attentive after sales employee !! In short, I still order here.
Product not received in good condition and asked for return. Return problematic, and on the account of the customer. Unreliable.
I ordered via the webshop. Delivery was packed quickly and neatly.
Incorrect lamp color received due to incorrect labeling at manufacturer. Anyone can make mistakes. Few people / companies take their responsibility to correct those mistakes. This is certainly the case with dm lights. Very correct and friendly aftersales. In the meantime, the correct item has been delivered and the wrong item has been collected by UPS free of charge.
The internet store is beautiful! After about 10 correct deliveries, something was just late! I called and my payment would not have come in, but it had happened! My first contact person could look directly in the accounts and eventually she found my payment! Today I can pick it up in their night ashes! Great that they didn't refer me 10 times to different services within their company!
Clear website with a smooth choice of the desired products. Checkout of the shopping cart is also smooth.
View of effective delivery date could be better (and ordered a little faster Wed evening - Fri not delivered)
Super company
Correct treatment according to warranty.
Even when a delivery is lost by a courier service (which was the case with me), they receive a fast and correct service.
My lost parcel was resent.
That package was delivered the next day.
Fast delivery, good communication, fantastic service and competitive prices. Topper!
A large number of recessed spots have been ordered for the first time. Delivery went smoothly and the quality is very good for the price you pay. I am a satisfied customer.
Often not the cheapest but pretty close, DM lights have a great range. We used them extensively while renovating our house, also for cables, circuit breakers, etc. because their prices often beat competitors.
Customer service is excellent.
Good price and correct shipping! Very happy with such a perfect service. Recommended.
Excellent service. Delivery delayed due to busyness at DPD, but clear ownership and follow-up to get the problem resolved.
Very good service, quick answers to the mail or chat
Perfect. Fast and well packaged delivery, good quality, good price and good communication.
Very good price and quality ratio. In addition, an after-sales service that you can count on.
Clear website, good prices, correct delivery (at home). I have already placed orders with dmlights before, and will do so in the future!
Very extensive range and top service. Clear communication and very reliable both in collection and delivery!
Despite ordering in advance very long waiting time. Unclearly indicated where collections can be made.
Ceiling lamp ordered and delivered fairly quickly, however, the original packaging was already opened and partly torn and there were no materials to install the lamp. Had telephone contact and heard the well-known umbrella pulling ...
Very good sales & after sales service.
Thank you for dmlights team...
Sends damaged goods - communication very bad, hardly reacts. The goods have been returned, seller does not refund return postage and thus does not comply with applicable laws. Thanks Paypal clarified. Never again and absolutely not recommended.
For more than 1 week the order, with delivery costs of 9 , was on its way from Heist Op Den Berg to Antwerp. This is better if you know that a similar, free, order (placed on Friday) was delivered the following day from the Netherlands.
Receive the right product and ready! So I am a satisfied customer !!
Completely disgusting. Theu supplied a faulty product. I changed the plug because I live in a different country and wanted the lights to work from the light switch but even though changing the plug was in no way related to the faulty More
Aftersales act quickly, friendly and offer a good solution to any problems.
Ultra fast delivery, impeccable service, impeccable quality of the products purchased
Very fast and smooth service, friendly and problem-oriented, thx Maarten!
There was a problem with DPD delivery. DM Lights immediately took action and switched with DPD to arrange the delivery on time. In addition, the order itself was also just fine. 5 stars.
Not satisfied. I ordered three lamps from dmlights. Despite the delivery time of 1 week, the order took a long time to arrive. According to dmlights, one of the lamps was not yet available due to delays at Philips. They would send the package as soon as it was available. I always had to inquire about the state of affairs myself, and the communication in between was not very cordial. Finally I canceled the one undeliverable lamp. This allowed dmlights to send the other two items. (I ordered a similar lamp from another store.) A few days later I received not 1 but 2 deliveries of dmlights. With the so-called undeliverable lamp in the second unsolicited package. The next day I receive a dry request to simply return the second package, without any suggestion of compensation.
I had to wait for my order, and there was a small issue after delivery:
a quick and professional follow-up of sales and after-sales has solved all problems, so ... worth its stars
We ordered 2 fixtures with matching lamps from DM Lights for our new home. Everything seemed okay until a few months later we wanted to install the lamps. There was a production error on the fixture. DM Lights has sent a new lampshade without hesitation, and even an extra umbraco key to easily replace it. Fantastic service, thanks Neel!
Very good site specializing in lighting with very good prices and a wide choice and quality service.
Delivered perfectly
good conversation with the parcel service!
I have purchased an outdoor lamp (Betri Solar wall) that is not working in the winter because the photosynthetic solar panel needs enough sunlight to be able to charge. This information is not on the website. They do not want to take the lamp back because the lamp is not defective and has already been installed.
Furthermore, it is a beautiful, high-quality lamp with a beautiful design.
In my experience, DMlight conceals important information about the product and they provide a poor after-sales service.
Waiting times are sometimes a bit too long. but in terms of price they are certainly good!
After a defective collection, it was replaced without problems.
Special thanks to Neel for the service!
Super products slightly cheaper than the competition, sent on time, impeccable packaging and top customer service. I bought a product to test if it would integrate with me, now that it is confirmed, I hope they have the complementary ones because it is on this site, by priority, that I will recommend
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