Discover Banff Tours Review

Tyler was a fantastic guide! Fun and informative tour.

Excellent tour, fun way of learning about the area. 3 hours flew by.

Hello Everyone,
There was a very disappointing experience with this group of business. We booked horse riding here and paid around $291. We were 10 min late to this place as were heading from Ontario to Alberta and guess what, they told to us that you are 10 min late so you have to pay 50% more if you want to do horse riding for next slot. now firstly , we did not receive any confirmation mail during booking. We called them and they said your booking has been confirmed. So we were like ok that s good and on the day of arriving, they were saying we have sent you an email. And we explained that we already called you about not receiving an email and you confirmed our booking on phone call. Manager was so rude and she was blaming us. We provide logical argue as for example if some one get caught in traffic then you guys still not allow them for what they paid. We booked different time slot for different activities in Banff and there was a 10 min up and down for registration and no one had a problem. We are living in Canada where honesty is important and service is everything.
This people literally running a money heist business. Don t book any activity here.

Had a wonderful ice canyon walk guided by Matt. What he doesn't know about the region is probably not worth knowing. His up beat narrative made it both informative as well as fun. Learnt something new about the forest and ice walls as well. We enjoyed it the both of us. Walking tempo was good for the slow to keep up by several short stops. Thanks to Jarod at their office we were swiftly re-booked to the afternoon group as the early walk was cancelled due to low temperatures. Highly recommended.

They were an ok tour operator, website could use some work though. It wouldn't let me book the day of, but when I called there was plenty of room.

A family night out on the evening Johnston Canyon walk. Jeff H our guide was entertaining and knowledgable, even helped with our camera . Night time walking offers a completely different experience and for us the stars were out in force.

Took the shuttle from Canmore to Calgary airport and the service was great! The shuttle was on time and the route was beautiful :)

While the staff were helpful at the time of booking, they and the business should take some responsibility if a 3rd party tour, booked through them, falls short of expectation. For example, if a tour duration is not as long as advertised and doesnt clearly state the amount of travelling time and possible detours involved due to others in the tour group. DBT should take action to correct their information in brochures and on their website.

Amazing tour by really nice guide/driver who explained everything along the way very well. had a great time at the columbia icefields and we left and came back at the scheduled time. it was very well organized. also received a nice lunch included in the price for the tour, over the 20% off which no other tour company was offering

This rating is for a guided hike on Castle cliffs, Castle lookout with guide Aaron. We had 2 couples that were part of a 9 person group that Aaron lead up to the lookout.

The hike was very strenuous, but Aaron made it enjoyable, and the views at the lookout were awesome! The entire hike took 7 hrs including the short bus commute up to the trailhead.

Aaron was very friendly, knowledgeable, and kept the group together . he related eel to all in out group .

Making it to the top was incredible and now looking at the mountain from the road even more incredible .

This is definitely not a walk for the faint of heart . However I am very glad I did it .

Took a school group here and it was great! We appreciated the fire that was going as well. All of the Staff were friendly, professional, and very knowledgeable. In future I will create a "scavenger hunt" based on the information signs posted around the sanctuary to give my students something specific to look for as they tended to wander past the enclosures without actually reading the information, which caused them to be "finished" their self-guided tour rather quickly. All in all a good experience and I would love to return.

I went on 2 different tours with Discover Banff Tours- snowshoeing and Lake Louise. Both guide's were friendly, funny, and extremely knowledgeable! I highly recommend these tours to anyone who would like a break from skiing or those who do not ski to experience other parts of Banff National Park. 2 thumbs up!! If I had more thumbs, I would give them more

I twisted my ankle at Johnston Canyon and the tourist guy Andrew gave his hiking stick to me while I was not even his client. I wouldn't be able to reach the upper fall without that stick and I am sincerely appreciated for that. I can see the quality of his services to his guests during the trip and I would really recommend people choose Discover Banff.

I had a great time with Discover Banff Tours. The guide ( Matt) was fantastic who took myself and 4 other people snowshoeing to the Paint Pots. He was very professional and friendly ! Oh and the maple Taffy was super delicious ! We also got to go on the 'magic carpet', which was one of the highlights of the tour!

Our ice walk with Gina was excellent! I can't speak highly enough about Gina as our guide. She was so happy to be leading our walk. She was super prepared, on time, had cookies and hot chocolate for us, snow boots, etc. She had so much positive energy and was hilarious. It is very clear that Gina loves her job. Her knowledge of nature was like walking with an encyclopedia. I felt like I had taken a science class by the end of it - a fun science class. She is filled with interesting facts about everything. We thoroughly enjoyed our time on our beautiful ice walk!

Great experience! They give out a lot of information about their animals, so you learn more about their behavior and likes. I liked the fact that animals weren't forced to get closer to visitors and interact, but instead, were free to decide if they wanted or not. It is very obvious they care for the dogs in here! A must-go when in Alberta!

Very helpful tour company, i enjoyed their help/coop in every matter

Great experience on our Lake Louise and Morain Lake tour with Heidi! She was very informative, engaging and fun.

We took two tours with DBT. The first tour was the 30 mins heli tour. It was very scenic but the pilot wasn't very informative. This tour is 3 stars. We took the evening safari tour lead by Ed. He is very knowledgable. We saw 6 different types of iconic wildlife. Even though we didn't see any bear or beaver, Ed educated us on why it's a good thing if we didn't see them. It was worth it! Just enjoying the scenery and local stories. He gets five stars. The staffs at the store/booking are very professional. To Rose (tour guide managers), my only feedback with the tour is to ask every passenger (especially smoker) to take home all their rubbish at the start of the trip. I saw one man drop four ciggy buds in 2 hour.

The Via Ferrata is not to be missed! Adventurous safe and memorable!

In Johnston canyon the ice cream shop was rude to my mom just because he didn't want to wait two minutes for me and my grandma to get back from the trail my mom says she asked him and he says no we're closed and shuts the window on my mom and walks away and barley told my mom the cafe next to us sells soft serve ice cream that guy earned his shop a 0.1 other than that it is was beautiful

Had a great time on the Johnston Canyon tour. Neil was super informative and willing to answer any and all questions we had. The hot chocolate and maple cookies were a really lovely touch to the day. After going on this tour we booked more with discover banff tours, we were so impressed with the professionalism and knowledge that accompanied the whole tour experience from booking to taking part in the actual tour.

Tour: Lake Louise and Moraine Lake
Guide: Matt
Had an amazing day out with perfect weather for the start of the season. Moraine Lake is not yet open so we just enjoyed a couple more stops on the way up to Lake Louise, along with a full hour there. Matt was incredibly knowledgeable and funny, did not talk incessantly (which is a downfall for many tour guides), and was happy to answer any and all questions (of which I asked many). He had some excellent stories to share and overall it was a really great day. Really recommend this tour for those staying in Banff.

Excellent tour, fun way of learning about the area. 3 hours flew by.

We had Norm and he was awesome! Great trip, definitely worth doing!

Gina and Rob were the best for our group tour on Christmas Day through Grotto - friendly, informative and all round awesome

Great experience with Ed on our guided Ice Walk! We learned so much about the geology and history of the canyon, as well as enjoyed all the beautiful views of the frozen waterfalls. Ed made sure everyone was comfortable and safe throughout the hike and kept us entertained with fun conversations. This hike is a little more strenuous than a flat hike, but the pace was good and Ed stopped often to allow us to catch our breath and regroup. Would happily book this tour again in the future!

We attended a 4 hours Via Ferrata mountain climbing tour which is exciting and spectacular. The actual time we spent on mountain climbing and hiking was around 3 hours which was not as tired as we thought.
With the equipment they provide, we were definitely safe.
It will be a memorable experience for everyone.

My husband and I did the evening hike through Johnston Canyon on Jan 30, 2021. The walk was beautiful and going through the canyon in full dark with no lights on was an exhilarating way to use your other senses. The moon was full and the stars were amazing!! Our tour guide Neil was great to walk with and very knowledgeable. He seems to really love his job. Will definitely do the hike in the summer and would do the night walk again! 100% recommend this for anyone that loves nature and wants an exciting outing in Banff.

We did the afternoon ice walk with Neil...it was really beautiful and a lot of fun...Neil humor and knowledge definitely helped passing the time... would definitely recommend especially if Neil is the guide.

Not respecting the service sold. We paid and didnt get the tour, losing 335 euros. Putting the fault on external provider and not helping us to get refund.
Customer service is 0.

It was simply amazing: great guide (thanks Neil) and greay spots. Would definitely recommend and do it again

Tour: Lake Louise and Moraine Lake

I booked this tour for my fiance and I after our rental car plans fell through. I am SO glad that we did this tour. Our guide was awesome - funny and knowledgeable. While I was really hoping to see a grizzly, it was great to see a black bear. We had about 1.5 hours at Lake Louise which was perfect - enough time to walk a significant portion of the trail and back. I appreciated that we took a more scenic route back into town to see if we could spot anymore wildlife. If I ever get back to the area I would definitely book another tour with this company.

Took an evening Wildlife Safari trip. Our Guide, Jeff (he was French and that's the name he used) was excellent. Took us on a nice tour explaining about both the local wildlife and the local area.

Always a good experience and friendly informative staff!

Took shuttle from Banff and did the hike from Lake Louise up to Plains of Six Glaciers Tea House. Our guide, Thibault, was great!!! Very knowledgeable about the Banff and Lake Louise areas. Had some great stories about the history of the Lake Louise area. Very patient with our group during the hike...allowing ample time to take pictures and tell stories. If we were skiers and were coming back to Banff, would definitely look up Thibault for lessons and other tours...

Staff here is very helpful and so cheerful. They gave wonderful recommendations of things to do in Banff. We rented the ice cleats from here. The cleats are noisy, but that can serve as a bear repellant.

Great days out. So well organised and knowledgeable staff. Everything was perfect

Had a fantastic time and saw some amazing wildlife while experiencing a different side to Banff. Mark and Pam were amazing hosts and I'd strongly recommend this company.

We used Discover Banff for transportation between Banff and Kicking Horse. What a deal this was! Transport and a lift ticket for $99. It was so nice to not have to worry about driving the roads after a full day of skiing, and just be able to hop on the bus and relax. We ran into some hiccups due to the road being closed for a bit for avalanche control and ran into some bad weather. Our driver Storm remained calm, and got us home safe. He was great! I would definitely recommend them.

Loved the Johnson canyon evening icewalk, our tour guide was knowledgeable and such beautiful sights from a different perspective

Did the Johnston Canyon Ice Walk 2/28/18 along with three others in our ski club. Really enjoyed the trip, the walk, and the scenery. Good job to our host Matt, shout out!!!!! Would recommend as a activity while in Banff in the winter.

Neil V. was a great commentator - keeping the flow. Though seeing the Elk harem during our last few minutes really boosted the enjoyment of the trip (we did see horned sheep earlier). He knows his stuff and and kept it moving.

We did the Via Ferrata up on Mt. Norquay. It was awesome. The guide was great. We did the 5 hour trip. It's really cool and is a great time. It's was cool being on the edge.

Good guides and good tour. Worth it to avoid parking and driving.

Great experience. Learned a lot from Matt he is the Best

Great local company who offer informed tours. Our tour guide Neil was fantastic and knowledgeable. We highly recommend the Johnsons Canyon Tour.

The Johnston Canyon Ice Walk was the highlight of my trip to Banff. Such a beautiful place and Gina was an excellent guide! Highly recommended it!

Definitely one of the best experiences I have had. Hugh, Aaron, and Anick were great guides. They all had unique personalities that made them either really funny or great people to start a conversation. Without their help, I would have been either slipping and sliding down the mountain or been missing out on the interesting facts they provided along the tour.

I booked the Johnston Canyon Ice Walk, Snowshoeing and Dog Sledding/ Lake Louise respectfully. The gear they provided was definitely a plus because I was not aware of the importance of it until I saw it in action. Every moment I was there was well worth soaking their knowledge. I don't usually experience there types of activities back home in Los Angeles so having someone to guide us along made all the difference.

The highlight of the Johnston Canyon Ice Walk was seeing all the ice hanging from the rock walls due to water seeping out from them. It gave them a nice blue tint because of how dense it is. Hugh was making sure the entire group was safe because there were parts where ice developed along the trail. You could tell our group felt safe having him around.

Snowshoeing provided the cardio I needed for skipping the gym and eating too much the 5 days I was in Banff. The views were beautiful, especial since it was snowing the time I was there. It felt like pillow stuffing coming down from the clouds. Aaron made some Maple Taffy half way through our tour. It was my first time rolling one up in the snow and after eating it, I was impressed how good it came out since it was my first time trying it. I will definitely need to try it in my fridge with a block of ice since I stocked up on maple syrup become coming back.

Lastly the Dog Sledding/Lake Louise was another unforgettable experience I will never forget. Anick was on time at our hotel. She is really a good conversation starter and had a lot to say about the surrounding environment. She even stopped for us to see the wildlife which was really generous of her. Once we got to the dogsledding location, we had time to spend some time with the animals. They really enjoy people scratching behind their ears. Once we got in the sled and left, you can hear nothing but peace and quiet. I recommend layering up because the cold air gets to you when you are not actively moving. Once we were done, Anick took the time to show us around the Fairview hotel and the activities they had going.

Overall, it was a great experience booking there tours with Discover Banff Tours. I would definitely book again. I would like to give a heads up to other people planning to book. Please be outside your hotel at the time they provide in your email. They have a schedule to pick everyone up at the time they provided and if one person is running late then it is not fair for everyone else who are on time. They want everyone to enjoy the activities with the given time allowed. Other than that, you will have many memories to tell your friends back home.

We had a wonderful experience. Our tour guide, Scott, was knowledgeable, friendly, and kept the entire group engaged through the walk. And of course the canyon is spectacular. If there is one thing I would do different, it would be to take the tour early morning, or mid-week, or better still, both. When we went it was very crowded.

Overall enjoyable experience. The only downside is that the horses have to walk in single file on the trail. As a result, if you are further away from the tour guide, you can't really hear what she is saying. We saw an elk jumping into bow river!

This was a wonderful experience, Well run with knowledgeable workers.

I took the afternoon discovery tour of Johnston canyon . Neil was the guide. It was an awesome experience and Neil was so knowledgeable and friendly. Great afternoon exploring and I would highly recommend this tour.

I did four excursions during my stay in Banff- evening safari with Denis, Hike to Castle Mountain with Bri, Boo with Nicole, and. Way from Banff to Jasper with Dave. Every tour guide is full of knowledge of Rockies, enthusiastic and generous, trying to provide best service and memories to us. Also, they are all really into nature and educate us the right attitude to wild animals. Really appreciated.

The logistic team is also amazing, quick response to get things done. Lunch is awesome as well.

Had a great time! Maybe not entirely cheap, but it's definitely the best way to visit Banff and surroundings without a car.
The guide Nicole was knowledgeable and experienced.
Totally worth it!

Only way we could get into moraine lake. Great guide

Good tour to Johnston Canyon, the guide was very friendly. Recommended

We did the Bow River 1 hour horseback ride in September and absolutely loved it. Our guides were friendly and chatty. The horses were adorable and very well trained. The ride started and finished on time and the views and ride itself was lovely. We also did the 4 hour via ferrata climb which was amazing! Again, great funny guide, good accurately described climb and well organised. The booking process was easy. At one point, we were told there may not be hiking boots available but we popped in to the Discover Banff Tours office in downtown Banff and the guy behind the counter rang the via ferrata centre for us to ensure we could rent boots (as reserved them for us) as we hadn t brought our own. Great value for money - we would definitely recommend both!

Our guide Eli made the trip seem really attainable. Always there to give guidance and wait when others needed additional support or instruction. Very personable! The route was great as well, a good combination of climbs and hikes.

Amazing adventure. Get to feel like a real mountain climber. I m personally afraid of heights so this was quite a victory. Our guide Robbie was wonderful and helpful. The 4hr ridge walker is perfect. Highly recommend using their gloves. Easier than a rock wall but still requires some level of personal fitness.

Hello Everyone,
There was a very disappointing experience with this group of business. We booked horse riding here and paid around $291. We were 10 min late to this place as were heading from Ontario to Alberta and guess what, they told to us that you are 10 min late so you have to pay 50% more if you want to do horse riding for next slot. now firstly , we did not receive any confirmation mail during booking. We called them and they said your booking has been confirmed. So we were like ok that s good and on the day of arriving, they were saying we have sent you an email. And we explained that we already called you about not receiving an email and you confirmed our booking on phone call. Manager was so rude and she was blaming us. We provide logical argue as for example if some one get caught in traffic then you guys still not allow them for what they paid. We booked different time slot for different activities in Banff and there was a 10 min up and down for registration and no one had a problem. We are living in Canada where honesty is important and service is everything.
This people literally running a money heist business. Don t book any activity here.

Booked the 1 hour horseback riding, hot springs & Gondola ride package online before our trip for my husband, son & I & it was wonderful. I would recommend it to everyone who is adventures!

So this was an 11hour tour and spoiled only by the inefficiency of The Brewster company who organise the Icefield experience . We were Dropped off by DBT at the Icefields and in Brewsters hands for four hours and in that time we spent 15 minutes on the glacier ( you don't actually get to go to the Icefield) and 20 minutes on the skywalk. Brewsters have a monopoly and the customer comes second. That said the Discover Banff Tours people are great and very very knowledgable. Our driver was Annik and she was fantastic. The lakes are obviously stunning AND we managed to catch 5 bear sightings on the way - great trip

Had a fantastic day with this company. Well cared for good guide.

I took several tours with Discover Banff. Lake Louise/Moraine Lake with the affable Irishman Ed, Evening Wildlife with charming Welshman Chris (who was great with kids), and the Columbia Ice Fields with amAzing Anick. They were all top notch, but Anick helped me immensely when I booked a tour that took me back to Banff, when I thought I'd booked the one continuing to Jasper! She called Discover Banff and within minutes Dani had me booked on an affordable connecting shuttle so I could go to Jasper after the Ice Fields Parkway Tour. She made sure I logged on to the center's Wi-Fi and downloaded my ticket, called several times to confirm and get exact details, coordinated with Brewster, showed me exactly where to wait for the shuttle, and just took care of me 110%. I can never repay such great kindness and professionalism. Thank you!!!

Went on the winter discover Banffs wildlife tour which was fantastic.Our guide, Nicola, was knowledge, enthusiastic and funny. I was picked up right on time and we stopped at some beautiful spots around Banff and admired the scenery on a lovely sunny day.

Did the Johnston Canyonicewalk- really fun and gorgeous frozen waterfalls and pools. Some effort but nothing strenuous. Would highly recommend for a half-day trip when in Banff

Tour: Columbia Icefield.

We (5 family members) had a whole day tour from Banff to Columbia Icefield. Our driver & guide on the way up & down was 'Chris'. He was the best guide I've ever met with, knowledgeable & reasonably entertaining. The driver who drove the 'ice explorer' in the Icefield was amazing. I don't remember his name but he was French. His sense of humour was astonishing. In general, the tour was a bit hectic but I guess this is how all of this kind of tours are. This will remain as one of my most memorable tours. Highly recommended. Thanks.

Excellent tour, beautiful lakes and places, curiosities and facts about history as well. Matt was a great guide! Had a great time and highly reccommend this tour, specially on the girst days in town.

I really enjoyed my time at the Wolf Dog sanctuary. The guides were very informative and the Wolf dogs were amazing.

It has given me even more respect for the Wolf, including the part it plays in maintaining the natures balance, it s social structure and intelligence.
And also the myths and fallacies about Wolves which man created.

I highly recommend that you visit the sanctuary and also do the interactive tour.

We went to Johnston Canyon to do the ice canyon hike. It was really awesome. Beautiful sights. Also, Gina our guide was great. I ve never had a more happy or more informative tour guide. She provided so much detailed and interesting facts on the way there and also at the canyon. We had a great experience. Thank you so much, Gina!

Myself and two friends signed up for the 6 hour Summiteer Via Ferrata. It was an incredible experience (not for the faint of heart) and only made better by the expertise, supportiveness/patience, and friendliness of our guide! It was well worth the money, and I would certainly do it again.

It was the best trip of my life! Me and my siblings went for Ice tubing and it was an amazing experience. Would definitely recommend it :D

We did the Icewalk in Canyon Johnson it was really great! And our guide Neil was able to explain a lot to us about the canyon but also about the rocky areas in general.
The must: hot chocolate and maple cookie at the end!

My group of 4 had a wonderful experience with the Discover Grizzly Bears tour and we would like to give a special shout out to our guide, Aaron. He was very helpful, energetic and fun. What a great way to spend the day! We mentioned to Aaron that we wanted to see wildlife and he made sure to point things out to us and even gave us recommendations for the remainder of our trip that really panned out in a big way. Thanks so much!!!

September 2020 we had a group of seniors visit Banff from Calgary. All of us have spent most of our lives with quick trips or hiking holidays in the area but this time we wanted someone else to 'do the driving.' Hugh gave us a very personal, informative and fun trip to Lake Louise and Morraine Lake including updated statistics and information. His description of the other tours offered, made us want to stay longer and take more tours. Well worth the dollar.

We had a really great time on a few activities we booked through Banff Tours. We visited Johnston Canyon during the day (currently the road is only accessible to limited tour operators), and that was a fantastic experience. We thought the night option would be a unique way to see it, but really appreciated seeing everything in the daylight and getting to visit the upper falls.

We also booked our Wolfdog Sanctuary tickets through Banff Tours (same price as going direct through the sanctuary), and this was another awesome experience. To finish off, went on a helicopter tour with Alpine Helicopters (booked via Banff Tours), and this was an incredible experience. It goes by quick but it was an absolutely exhilarating 20 minutes! I'd definitely recommend all three activities to anyone visiting the area.

We went snowshoeing and it was awesome. The sun was shining making it the perfect day for adventure. Aaron was an amazing tour guide - very kind, considerate and funny! He gets an A+ for successfully making taffy, too!

This company stole our money. Stay away! We booked a horseback ride and the staff at the stables was rude and refused to let our group go because we were only 5 minutes early instead of 15 minutes early. We watched the group load up and they would not wait. They made no accommodation. And they refused to give a refund. They are happy to take your money and they don't care about customer service because they assume you're a tourist and they will never have to deal with you again.

We used Discover Banff Tours for a 9 hour Icefields Tour. From the moment we met our guide Emma we knew it was going to be a fun day. She was fun, witty, had great stories about the area and was a good driver. She was available to take photos of us at just the right moments too! The tour took us to 3 lakes and some great viewing points and up to the Athabasca Glacier which was really cool. Peyto Lake was breath taking and our favorite stop. Lunch was great by the Saskatchewan River and we had enough food that lasted all afternoon. My biggest concern prior to the trip was our transportation. I have a bad back and neck. The small bus we rode in was so comfortable with thick cushy seats that were amazing! Best seats I have ever sat in. Booking was a snap and the staff are helpful and friendly. We were picked up on time at our hotel and everything was highly satisfactory. Emma was our tour guide and driver for the entire trip and her enthusiasm never waned. Worth every penny. They were half the cost of a competitor. So glad we discovered them!

BEWARE!!!! This company does not believe in customers service. I would strongly recommend you book your excursions with another company. There are way better and more ethical and honest companies to use in Banff than this one. If you pre pay they will look for reasons to keep your money and double book the event and look for a way to not provide you with what you paid for.

The "Discover Lake Louise Tour" is the most well organized scam I've ever taken a part of. I booked this tour because I wanted to experience Lake Louise fully (learn the history, see the sights, etc). But what I didn't know is that I was paying $144 for something I could do for free. Here are a few things that bothered me:

- They promised a 9:15am pick up in Banff, and arrived at 9:35am.
- The bus driver had very audible road rage and could not form a sentence to save his life.
- He DROPPED US OFF at Lake Louise at around 11:00am, gave us our lunches, and said "See ya back here at 6:00!"

So pretty much my friend and I paid $144 for a bus ride and a mediocre sack lunch. If I could give this agency a 0 star rating, I would, but the brownie was pretty good.

We did the afternoon ice walk with Neil...it was really beautiful and a lot of fun...Neil humor and knowledge definitely helped passing the time... would definitely recommend especially if Neil is the guide.

Really great staff to help you find daily activities around Banff. I can t recommend these guys enough, you NEED to see them for your Banff tours!

We joined the Bear tour on Sunday 23 August and Matt was our tour guide.
A very knowledgeable and friendly guy with a clear passion for the wildlife in the park. He was very informative (cross checking with us it was not too much) and told some nice stories and did his utmost to ensure we all had a good time. It was a pity that Boo was sleeping in the back of his area, nevertheless we had a great day, not only thanks to the nice weather but also thanks to Matt!
Peter and Marleen, The Netherlands

We had a great tour of Lake Louise and Moraine Lake today with our bus driver/guide Becca. Her insights added a lot to our experience and, as expected, the bus was the only way to get to Moraine Lake due to the crowds. Overall, the tour was a very good value.

Very helpful tour company, i enjoyed their help/coop in every matter

We booked the evening safari. First they pick us up more then a half hour too late, because there was one couple (hotel pick-up) not on time. So they wait for them. Sorry but that's not okay. 8 people had to wait for them and we had less time. The group was not amused, and only a sorry we are a little late.?
So it was not a good start.
Second is that it's not worth the money. It cost more then cad50. We drive max 2 hours on 1 highway road (return) and we had to look if we see something, So they could stop. We saw a familie of Elks but we already saw them the day before with the camper. We Go look for a beaver but that was 300 mtr So the only thing we saw was a piece of wood moving in the water.
It was very disappointing

Great experience with their wildlife tour as well as the hike! Kyle and Matt, our guides for the respective tours were fun, engaging and very informative! Would highly recommend getting to know Banff with this group!

This rating is for a guided hike on Castle cliffs, Castle lookout with guide Aaron. We had 2 couples that were part of a 9 person group that Aaron lead up to the lookout.

The hike was very strenuous, but Aaron made it enjoyable, and the views at the lookout were awesome! The entire hike took 7 hrs including the short bus commute up to the trailhead.

Aaron was very friendly, knowledgeable, and kept the group together . he related eel to all in out group .

Making it to the top was incredible and now looking at the mountain from the road even more incredible .

This is definitely not a walk for the faint of heart . However I am very glad I did it .

Everything went great although the autogenersted confirmation email contained errors so I had to confirm myself through calling.

Booked a 3hrs horseback riding around Sulfur Mountains and spray river.
The staff was very kind and friendly however the ride itself wasn t worth the money:
The trail was pretty much the same from the beginning till the end (one hour would have been enough).
A 3 hrs ride is not suitable for people who don t ride an horse everyday, therefore , making one or two stops and have a chance to drink some water, stretched out your legs, or just having the opportunity to take a picture without bouncing from the back of the horses would have been a great idea.
Hopefully these suggestions would be helpful to improve both your service and next customers experience.

Did the evening hike at Johnston canyon with our amazing tour guide Jeff. Very knowledgeable and the hike at night was a different perspective

I went on the Johnston Canyon Icewalk with my wife and we had a very enjoyable experience. Our guide was very friendly and helpful. Definitely worth the money.

Our family group did the Johnson Canyon Tour on Saturday February 13, 2021. Jeff guided our group professionally and with courtesy the entire time. He ensured his own pace did not exceed the group and he kept us spellbound with his stories and history of the area. When we reached the Upper Falls he surprised us with hot chocolate and cookies for all and used our phones to take group pictures. Would 100% recommend using this company to anyone and in these Covid restrictions the tour group ensured we hade a safe adventure.