Review of Discover Banff Tours

3 years ago

Hello Everyone,

Hello Everyone,
There was a very disappointing experience with this group of business. We booked horse riding here and paid around $291. We were 10 min late to this place as were heading from Ontario to Alberta and guess what, they told to us that you are 10 min late so you have to pay 50% more if you want to do horse riding for next slot. now firstly , we did not receive any confirmation mail during booking. We called them and they said your booking has been confirmed. So we were like ok that s good and on the day of arriving, they were saying we have sent you an email. And we explained that we already called you about not receiving an email and you confirmed our booking on phone call. Manager was so rude and she was blaming us. We provide logical argue as for example if some one get caught in traffic then you guys still not allow them for what they paid. We booked different time slot for different activities in Banff and there was a 10 min up and down for registration and no one had a problem. We are living in Canada where honesty is important and service is everything.
This people literally running a money heist business. Don t book any activity here.