Discover Banff Tours Review

Lovely day tour with a nice group of people and wonderful guide. We really were glad we did the tour.

It was a very good tour and rhonie our tour guide is so nice even to my grandma (mama) she always consider my grandma that can't be able to walk that far. She is so funny and entertaining. I recommend this tour agency to other people looking for respectful professional tour guide. We enjoy our sightseeing and wildlife tour. Thumbs up discover banff.

September 2020 we had a group of seniors visit Banff from Calgary. All of us have spent most of our lives with quick trips or hiking holidays in the area but this time we wanted someone else to 'do the driving.' Hugh gave us a very personal, informative and fun trip to Lake Louise and Morraine Lake including updated statistics and information. His description of the other tours offered, made us want to stay longer and take more tours. Well worth the dollar.

First of all our tour guide Emma was awesome! She took us to many places and even made stops to wherever we asked (for snacks). Super informative and I would say great value for the price. Got some awesome pictures and would definitely recommend to friends.

Had a wonderful experience using Discover Banff tours! Our guide, Hugh, was on time, informative, and energetic. He took my entire family for a hike through Johnston s Canyon and provided great detail throughout the trip. Any questions we may have had Hugh was quick to answer. I would highly suggest utilizing Discover Banff and Hugh for your tour needs.

- Ryan

In Johnston canyon the ice cream shop was rude to my mom just because he didn't want to wait two minutes for me and my grandma to get back from the trail my mom says she asked him and he says no we're closed and shuts the window on my mom and walks away and barley told my mom the cafe next to us sells soft serve ice cream that guy earned his shop a 0.1 other than that it is was beautiful

We had a fabulous hike to Larch Valley. Our guide Brittany was knowledgeable and friendly and very patient with those who were having trouble with the altitude. Highly recomend this tour! Thank you very much.

Helpful and clear communication. They set up two tours for us (wolfdog sanctuary and sled dog) and both were fantastic!

I went on a snowshoeing tour with Anick. She was very informative about the history of Banff. She was professional, easy going, fun, and made everyone welcome. I would recommend this amazing tour. Beautiful scenery!

We were enroute to the Yamnuska Wolfdog Sanctuary for my mother's birthday and had to turn around due to really poor road conditions and a severe weather warning. We called to rebook our tour and were informed it was not possible. I understand that it was very last minute to reschedule but not an unreasonable request under the circumstances. Yes, Alberta weather is unpredictable but explain to me why we should be out $432 for something that we have no control over? We were not looking for a refund, we just wanted to pick a another day so we did not have to risk getting into an accident.

After a lot of back and forth with someone over the phone, they finally agreed to call the director and see what could be done. When I called back for an update, I was informed we could reschedule or get a refund, I hung up so everyone in our party could agree on a new date and called back. When I called back with our new date I was now told they could not reschedule our tour.

I was then told the sanctuary managed to resell 6 of the of the 8 tickets we bought so we could be getting a refund for 6 of the tickets but not the remaining 2 tickets that didn't sell. I don't know how many times I stressed that we don't want a refund, we just want to reschedule. Because of your no refund policy, you have lost money. If we had just been able to reschedule due to circumstances beyond our control, you still would have sold 6 of the 8 tickets today plus, you would still have all our money and all of the supplies we were bringing to donate

I signed up for 2 tours, and I enjoyed it!! Awesome !

The climb was fantastic and we had an amazing guide (Ian). It was an incredible day thanks for the wonderful experience.

Hugh did a great job this morning guiding us through the trail.

Sam was the best!! He was fun, informative, and really made sure everyone had a great time. We saw a herd of elk, and two baby bear cubs. We stopped and were able to get some great pictures! Thumbs up to Sam!!

ABSOLUTELY TERRIBLE! Do not do anything through this company! Booked the "Cowboy Cookout" and was so excited for this excursion. The tour was supposed to start at 5:00pm. Arrived at 4:55pm and they refused to admit me because i was "late". Additionally they refused to refund me. THEY ARE CROOKS!

We did the Via Ferrata Explorer and had a blast. The guide was great and very accommodating allowing us time for many photo ops. The climbing stages were actually tougher than expected but doable for our party age range of 16 to 60. The first half is the climbing to the top, and second half is mostly the walk back down. Very safe with double carabineers and cables, but pay attention, you can still lose focus and potentially injure yourself. (Rocks are hard.) All in all, our families highlight of our trip to Canada.

these guys are amazing, they have everything ready, explain every details, they are concerned about your safety and your enjoyment; they make sure you see every nice spots for pictures. As a first timer I really enjoyed the time with them. Totally recommend it.

Front desk lady needs serious customer service training !
Enjoyed the ride, but her behavior left a very bad taste.
The tour guide was very professional and engaging, 5 stars to her.

Took shuttle from Banff and did the hike from Lake Louise up to Plains of Six Glaciers Tea House. Our guide, Thibault, was great!!! Very knowledgeable about the Banff and Lake Louise areas. Had some great stories about the history of the Lake Louise area. Very patient with our group during the hike...allowing ample time to take pictures and tell stories. If we were skiers and were coming back to Banff, would definitely look up Thibault for lessons and other tours...

Enjoyed the evening Jackson Canyon tour very much! Unfortunately didn t get to see many stars but walking through the canyon at night is such a different experience. Our tour guide Scott Berry was probably the absolute best tour guide I have ever encountered. I highly recommend using this company.

Be very careful booking with those guys. For us, it turned into a nightmare. We booked the evening wildlife safari tour and waited for the bus at the parking lot which never showed up. After waiting for 15 minutes at the parking, we went to the office to get a refund or get a free booking for a new tour. The girls at the counter pretended that they called us the day before to say the tour would leave 15 minutes earlier. In the end we have lost 350 dollars. We were really badly treated. The people at discover Banff didn t move a finger to help us whereas it was mentioned on the email they sent us another pick up time. We had a wonderful in Canada and this was the only disappointed experience but man it was a really really bad experience. One recommendation : book with someone else !!!!

Paid for a tour - driver never came.
We were at the meeting point waiting for the bus and never saw him : he left 10 minutes before the tour starting time. Sales representative at the agency were not even trying to help us, as we had paid in advance so there was nothing in it for them to help us.

I had a great time on the Wildlife Safari. Our guide Nate was informative and funny. It was nice to get more information about the animals and we were lucky enough to see two bears! Took the tour mid-June 2015

Useless
Waste of time & money both, never coming back to this again.
Who the hell does safari in the dark & with tinted windows..
WTH..

We booked a helicopter flight, great communication and service

Becky was a great tour guide. She was very knowledgeable and very personable. Our group was fairly large (12) and she remembered everyone's name. I would definately recommend doing the Johnston canyon tour!!

Great tour and great guide (Tebo). Would recommend if you want a diverse day with great views.

We signed up for an evening safari beginning at 7:30 pm and we were really looking forward to it. However, once we got on the bus and began the safari, we soon realized that our tour guide didn't really seem to think we were going to see any animals. She showed us Elk.. but that was it. Lots of time was spent driving on the highway and we thought.. "how are we going to see anything driving at this speed on the highway?" ..The safari turned into a 2.5 bus ride where no animals were seen. We saw a couple nice lookout spots. We felt this was fine. However for the money we spent we didn't feel like it was fair. We signed up for a safari, not for a drive around where the tour guide just passed pictures of animals around on the bus. Eventually the tour guide just kept letting people out at scenic spots for pictures and the mosquitos filled the bus. My boyfriend and I just wanted to go home and get off that bus. The tour guide was a very nice lady. We just felt that we signed up for a safari and that was not what we got. We would not do this again, nor would we recommend this to other guests.

Every other time we used Discover Banff Tours everything was great. We have no complaints about the company. Only the specific "safari" excursion.

It was an awesome tour!!! So blessed we had a very beautiful and sunny day! Our tourist guide was Matt in Discover Banff and it s wildlife. Few of us in this tour were alone and the rest our couples and in groups, I definitely recommend the tour for those who loves travelling alone! Matt is very helpful, thoughtful, informative and knowledgeable! Plus handsome (LOL as per request) but he is . Thank you Matt, it was great to know someone who celebrates the same birthday and for the maple cookies!

For the afternoon tour, Lake Louise and Moraine Lake.

We ve got sunny and rainy weather but the tour still went well! As for me to see this beautiful place in both such weather was great and if you are a nature lover you would appreciate it as well. Our tourist guide Norm was superb! very informative too, knowledgeable and he was prepared for the weather! I was hoping to see the bears but unfortunately we didn t but still love the scenery! I m in awe in God s Creations! The only thing was that i felt sorry for myself (From Calgary Airport straight to Banff tours) because I was so tired and tried to get some power nap during when we were inside the bus going to our next destination and I missed some great infos about Banff!
And yes! You can take a nap just like me if you want .

I was very happy with both tours!
Highly recommend Discover Banff Tours

God bless you all!

I had a great time on the Banff Chairlift! The views at the top are spectacular! We went early at 9am on a Saturday and it wasn t crowded.

Terrible experience we booked tours with them and they failed to contact the tour providers that we booked a trip. we didn't get picked up by the tour companies bus and had to cancel the reservations. Don't book with Discover Banff just contact the tour company directly it's cheaper too.

Amazing tours arranged for us by Discover Banff. Shoutout to Matt and Tyler who were great guides. Highly recommended!

Do you know why you shouldn't wait six months to write a review? Because you forget small details like....your guide's name! He was a tall, skinny, dude with dark hair and goatee, and was one of the best guides we've had in our travels. Very informative, personable, and fun, pointing out the small details and sharing bits of his life with the group that made this trek seem more like a group of visiting friends on an outing than a formal tour!

The hike itself was amazing. The weather was quite warm when we went, hovering right about -1/30 degrees, which meant we were all sweating quite a bit by the end! Still, the pace was pretty mild with lots of stops for photo ops and stories. The Falls are so, so, worth it. I can absolutely see why this is such a popular tour!

Our dog sledding tour was cancelled that day and the same day we booked this just for something to do and Neil from discover Banff tours took myself and my girlfriend on the best snow shoeing tour ever. Extremely informative about Banff, history of Banff and made us the best taffy ever

I would highly recommend the Johnston Canyon night tour.Jeff our guide was very knowledgeable and personable.
It is special to be able to see the lower falls and hike this area at night.

I had a great time with Discover Banff Tours. The guide ( Matt) was fantastic who took myself and 4 other people snowshoeing to the Paint Pots. He was very professional and friendly ! Oh and the maple Taffy was super delicious ! We also got to go on the 'magic carpet', which was one of the highlights of the tour!

Our family group did the Johnson Canyon Tour on Saturday February 13, 2021. Jeff guided our group professionally and with courtesy the entire time. He ensured his own pace did not exceed the group and he kept us spellbound with his stories and history of the area. When we reached the Upper Falls he surprised us with hot chocolate and cookies for all and used our phones to take group pictures. Would 100% recommend using this company to anyone and in these Covid restrictions the tour group ensured we hade a safe adventure.

I did the nighttime wildlife tour. Unfortunately, it was rainy and foggy. We did see a few elk. I enjoyed the tour despite the weather. Our guide was knowledgable, and I enjoyed learning about Banff's wildlife and preservation efforts.

The Johnston Canyon is absolutely stunning and was an enjoyable hike. I did feel as though it was a bit of a waste of money to go with a guide, however, you can access the hike by yourself and rent ice cleats and poles in Banff. Our tour guide wasn't as friendly and approachable as you would hope. His name was Hugh. He was telling us to look at the falls towards the right. I overheard another tour guide mention you can go up to look at the upper falls at the viewpoint up top. He replied that we can but he doesn't find the view that great from up there. When we did go up there, the view was absolutely stunning. It just seems like a waste to have to tell your guide where to take you and what you can do. I would not recommend this tour to friends and family due to the aforementioned reasons.

Enjoyable experience. Friendly, knowledgable staff.
Purchased the Evening Wildlife Safari with Discover Banff Tours after receiving it as a Breakaway Experience gift. All staff interacted with on phone to manage booking and guide (Peter) on tour were friendly, knowledgeable and patient. The experience was enjoyable.

Matt was an excellent tour guide who is easy to hear and has a vast amount of knowledge. Very informative tour that shows highlight areas around the town of Banff and teaches you the history. Hopefully you will be lucky enough to see Elk!