DirectBuy of Southlake Reviews

We have always appreciated the associates help at Direct Buy, especially Tanya Willson s. We have bought many blinds for our house using her recommendations.

I've been a member of Direct Buy for 7 years and savings have always been good and great on some. Been in Member in Moncton, Mississauga, and now Ottawa. Staff in Ottawa is always pleasant to work with and very helpful. A big tank you to Tanya Wilson for helping me with my recent purchase of blinds. She is very knowledgeable in that department and her help is always appreciated.

Barbara Campbell was very professional - excellent service

Canadian Concierge Service is the BEST! After years of membership we were tentative about the closing of our area showroom, but I can honestly say we have had nothing but the best customer service as we navigated our way through a major home renovation these past few months. The website is much improved and the live chat has been very helpful at times as well. Thank you to all of the staff!

Amy Li was very helpful to process my request quickly and efficiently.

Irena Calvo provides exceptional customer service! Her help was invaluable in assisting me to find the right flooring solution.

The customer service representative was courteous and charming. The process to renew was led by the rep in a paused and informative way.
It was a pleasure. Thanks

This place is a scam, a ripoff but has a ton of lawyers. My guarantee to anyone is that you will never save any money through direct buy. I was a member and even got a free extra year recently as part of some class action lawsuit settlement which was bologna. I ordered one thing from it and after waiting several week they come back and said it was out of stock and offered me something different which with a quick google search found 100 cheaper. I can't believe that anyone with any integrity would ever post a good review about this company which is the biggest scam out there.

We worked with Tanya Wilson to order blinds and we had a great experience. She was responsive and we were able to get exactly what we wanted. They are even able to ship them directly to us, which is fantastic. I wouldn't hesitate to recommend them, the price was great and the product (we've ordered blinds before) is very good quality.

My last purchase was brief and completed with ease, thanks to service of Tanya Wilson.

The most recent service we have received has not been good. They used to be great to work with. They have closed several showrooms starting in 2018 and the concierge support was supposed to replace this. When we have used this service, they do little more than pull up their web page and send you this information, which is something I can do myself, so the gap was promised to be filled has not been with this service. I truly hope they return to their previous level of service, otherwise, I don t think it is worth the hassle to use their process to buy goods with the cost to pay the membership.

Very pleased with the timeliness of the service and the support in completing my order. Barbara was terrific - professional, responsive and very helpful. Was able to purchase the hardware I wanted at a fraction of the cost.

Barbara Campbell quickly responded and gave me all the information I needed to complete my purchase. Thank you for your amazing service

I ABSOLUTELY cannot explain in words how happy I was made today with dealing with Iftikhar Afzal from DirectBuy Toronto. We have been designing our entire kitchen with a hired designer and today as we went in to order the appliances (which the entire kitchen was designed around) we found out that DB pulled GE Monogram from their source of supply!!!

All I will say is that as an owner of my own business, Iftikhar went above and beyond and was able to call head office and temporarily get the GE series back so we could get our order in! He went above and beyond and wish all my employees were like him! Well done and we truly appreciate your help, I've never been so happy spending so much money before! :)

TOTAL SCAM!!! I would not rate DirectBuy with even an eighth of a star! I attended a "meeting" with the promise of $200.00 in dining and 2 airline tickets for two anywhere in the U.S. ~ I returned the "dinning cards" since you have to spend $50.00 to save $2.00 and never got the airline tickets since they claimed they had "just run out of them and would mail them to me" ~ They never mailed them to me! I think they were lying to me about the tickets anyway. Also when we joined on 10/17 and went home to investigate and found a lot of unhappy people out there who advised us not to join since products seem to take a very long delivery time and when they do arrive they are damaged thus causing more headaches as well as pricing is not at all what they are claiming. We were told by members to get out while we still could. According to the contract we had until 10/24 to cancel and so we cancelled the next day by calling our credit card company and putting the membership charge of $4,990.00 in dispute and then we sent via UPS required signature for proof of delivery our cancellation notice as outlined by their contract and according to the contract they were to refund our money within 10 business days of the cancellation notice which was delivered via UPS on 10/22 and for good measure I personally delivered a copy to them on 10/21 and made them sign for receipt so I would have proof they got it. Now I am still waiting for my refund and still nothing has happened therefore I filled a complaint to the BBB against DirectBuy, Inc. and I am still waiting to hear from them. Most likely DirectBuy will not respond and we will have to drag them to court and if that happens then I will sue for all my court cost, attorney and lost time from work. If you are considering doing business with this place ~ I would advise you to do your homework first!!! They are crooks and they steal your money. They want you to follow their contract but they don't follow their own contract. I am going to talk to an attorney this weekend to see what else can be done!

Freddy was very attentive and patient as we discussed my questions and options. He followed up promptly soon after with a status update on samples (not available) and direct links to the vendor.

Holly Painter provided me with excellent service. Extremely knowledgeable and quick to respond.

Excellent customer service...very helpful and obliging.

Thanks to Tanya Willson for helping out with our window covering order. Her responses were timely and professional. Great customer service!

Just got off the phone with Tanya Wilson for my local showroom and I have no idea why we didn't join DirectBuy sooner. Since joining a few weeks ago we have received nothing but amazing service from everyone we have spoken with. Thank you DirectBuy!

Marcia Gardner, concierge agent, was very pleasant and dealt with my request quickly and efficiently.

I am not very comfortable shopping for high priced items online....Taylor made it easy! Her patience helped me to understand the process and to feel comfortable about my purchase!

All the staff at the Markham design center are always warm and friendly and eager to help with anything and everything.

I order Armstrong Vantage rigid core flooring from Direct Buy, concierge service in Canada, an excellent product. I dealt with Barb Camp...., she was awesome to deal with .She did research with the supplier, got everything we needed. This is the second order I put through Barb. Barb is definitely all about customer service. Thank you for the great service

Barbara Campbell, Toronto Directbuy, is thorough ,knowledgeable and always quick to respond to questions or concerns. Definitely enhances the customer experience.

Amy was very professional in assisting me with the opportunity to secure an item on Direct Buy to complete my set. Amy in turn had told me never to leave my visa number in an email to anyone in future. Amy told me our conversation would be recorded. She spoke enough about my past purchase and also about some of the other benefits Direct Buy was offering their clients by purchases made via cheque, just enough insider info that me know I was talking to a real Direct Buy Concierge, as well as the previous emails from Amy regarding this purchase. Amy is both patient and skillful, an asset to Direct Buy! Thank you Amy!

Tanya Wilson at the Ottawa store in Canada was extremely helpful! So nice to use a local store in person or over the phone rather than calling a call center!

I thoroughly enjoy shopping at DirectBuy. I recently purchased shutters and had so much help from Tanya. It is a complicated process and she was both professional and funny, and encouraging. Not to make mention Of incredible patience I highly recommend direct buy

Marcia Gardner was very professional, efficient and helpful.

Staff were very helpful in the selection process, providing details that positively influenced my buying decision. Pricing was VERY competitive.
Tanya Willson is a dependable advocate for the buyer during and after the sale.

Pamela was responsive and professional. She was helpful and thorough during our interaction. She responded to my query in a timely manner, and I was very pleased with her work.

Great experience here. I worked with Tanya Willson previously - she was fantastic! Very responsive, knowledgeable and professional. Excellent quality, price and customer service. Thank you Tanya!

In the whole process from ordering to receiving the merchandise, Direct Buy has handled everything in the most professional manner. Thank you to the kind lady who helped me when my latest purchase was received broken. Everything was resolved in a timely manner.

We've been using Direct Buy for over 15 years. There are things that don't always go smoothly but end up working out OK. Such is life. Nothing is perfect. HOWEVER, on our last order, that had some shipping issues, we had the pleasure of Barbara Campbell taking care of our issues. She is the DEFINITION of concierge. She was friendly, thoughtful & understanding of our frustration, and a pitbull for problem solving. A kind pitbull that is :). Call after call, update after update, she got it figured out. The order continued to go sideways and where other Staff were washing their hands of our concerns SHE WOULD NOT! She stuck it out and fought to help us get the delivery in time for the weekend (which happened to have special meaning to us). Barbara; thank you for truly caring and pushing to the end for us.

I worked with Tanya Wilson in Concierge Services. She was wonderfully helpful, knowledgeable about the product and a pleasure to deal with. Thank you Tanya.

I have had a direct buy membership for almost 10 years now, my direct buy membership has been the best purchase I believe I have ever made! In fact I upgraded my membership 2 years ago to platinum with travel benefits. Since upgrading we have received 5 free vacations which has given us priceless memories with our children and their significant others! Every employee at direct buy and direct buy travel are amazing to work with, they are true experts!! Thank you DB, I would never give up our membership!!

Pleasant Experience ordering furniture from the concierge service. Knowledgeable, patient and pleasant agent (Angela) answered all my questions and effeciently placed an order for me.

I had some technical questions concerning structural strength of several vanities Direct Buy was offering. Alex, the Member Care Specialist, was extremely helpful and even went out of his way to make sure I understood the process and timing in answering my questions. Very professional service!
R. W. Conlon

Barbara Campbell assisted me with placing my order. It was a fabulous, seamless, experience all around. Thank you!

Pat was incredibly helpful and patient when finding the items I was looking for to order.

Larry Hack was awesome! Quick to respond and helpful to save money!! I am really happy to have dealt with him!!

Whenever I go to Direct Buy Markham ON location, I am blown away by Iftikhar Afzal's excellent customer service. He is always ready to help with a big smile on his face. Today, when I went to buy Patio furnitures, as always, I was in awe as to how he always goes above and beyond to ensure that we are happy and fully satisfied with the products we purchase. We always appreciate his help and look forward to seeing him when we go there.

This is my second time to become a member with Direct Buy. The first time (2009) was after a fire in my house. In 2009, there were store fronts and local vendors which was helpful for building materials; however, I saved a lot of money.

This time, I am building a new beach house and basically starting from scratch. If this was a custom home, I would have purchased all the flooring and lighting from Direct Buy as I have compared prices and Direct Buy is a lot cheaper than our builders cost.

I plan to purchase everything I can from Direct Buy. I have already purchased 5 mattresses, 1 headboard, 2 nightstands, adjustable bed frame, washer & dryer and refrigerator. Rick R. is my project coordinator. He is wonderful and experienced. He knows what vendors sell what and reduces the time I spend searching. He makes certain that my whole project runs smoothly and I enjoy Direct Buy experience. What excites me the most about being a Direct Buy member is showing my boyfriend all the money that I am saving him. I highly recommend Direct Buy to anyone who is updating their home or building a new home.

Barbara Campbell provided me with exemplary service, a true asset to Direct Buy!

Online support, I'm from Ontario Canada and I appreciated how well Amy Li answers my questions and responded in just a few days. Thank you!

Jenifer B was extremely helpful in making sure I got the best deal possible! Thanks so much for your help!

Excellent value. Extensive choice. Great customer service. Direct Buy has saved me tens of thousands of dollars with my home renovations. Thank you Tanya Willson of Direct Buy Ottawa for your continued assistance!

Carla O did an outstanding job getting my order corrected before it was sent to the manufacturer. I made the mistake and she fixed it.
Thanks for the excellent service.

extremely courteous and will go the extra mile to ensure you are satisfy

Barbara Campbell great customer service rep.

I ve been a member for 17 years. The company had changed owner ship a few times. While I miss the in-person option for shopping, (during COVID-19 that option would have been a non-option), I have found the Concierge Department helpful.

Babara assisted me with a purchase recently. She was friendly, patient and helpful.

I remain a DirectBuy customer. I hope the company will be able to survive the economic challenge all face with COVID-19.

Simone

I was very pleased to receive a quick response to my question from representative Amy Li.

Great discounts on expensive brands. Amy Li was really helpful in selection and processing of orders.

We have had a fantastic experience with Direct Buy. Everyone that we have dealt with in the concierge service was informed, helpful, and went out of their way to make sure our experience was first class. The best part is we have furnished much of our new home by shopping on Direct Buy, and we saved many thousands of dollars. Thanks for a great job.

Pat Churcher on the concierge team was very helpful and professional. I really appreciate how the concierge sends emails but also picks up the phone and has live conversations with us; it's that extra touch that makes Direct Buy stand out.

Our experience was wonderful. Tanya Wilson in the Ottawa office worked with us and helped us with all our purchases.

Nice people there I hade to get warranty done for my coffee machine was not to sure what to do so I call there was talking to Tanya Willson and she help me truth the process WITH EASE not sure about the other people but with Tanya she get things done.

The Concierge Assistant provided excellent service for the information I was requesting. I received the reply in a timely manner. It has been very helpful. I will be using this service again. Thank you Jenifer. Great work.

My experience ordering products from Direct Buy through the Canada Concierge Shopping has been for the most part very good. I find it very helpful to be able to request pricing on products. The response time for replies is excellent. One of the Canadian Shopping Agents, Barbara Campbell, has helped me with many of my orders and is a pleasure to work with. She is both efficient and pleasant to talk to.

I had ordered a Samsung refrigerator, but due to our recent move, I wanted it delivered to the new area s warehouse. During the on-line purchase, I could not see where I could indicate the new warehouse in our area, so I called DB, the next day, after placing my order. Trust me, it was a time consuming, convoluted process that prompted assistance from Diego in Merrillville, IN (2020062863002271), then Amy. The order had to be cancelled & re-ordered. Credit card to be re-imbursed & purchase re-made. This process took approx a week via back & forth emails. You would think that having supplied DB with our new address previously, that the closest warehouse would be a no-brainer, but that s not the case. (Note: If you relocate, provide DB not only with your new address, but if there is a warehouse closer, provide them with this info too! Otherwise, your orders continue to go to the old warehouse.) As such, the assistance I received from both Diego & Amy was most polite, professional and five star top notch. Hence, the five stars. Direct Buy itself gets a **1/2 rating. Having a warehouse p/u point on their website, when changing one s address, would be extremely helpful. The convoluted process that ensued could have easily been avoided. High fives to Diego & Amy. Thank you kindly for your A-1 assistance!

The web site is a pain to search, but the people helping out do an excellent job.

I have dealt with Tanya Willson both in the showroom and via email and online. She is an absolute pleasure to work with and as always gone above and beyond to help me with product selection and the ordering process. She is definitely one of the reasons I enjoy my Direct Buy membership.

Hi,

We have had great experiences and alway get great help fro Barbra when we are asking questions fro Canada.

I recently ordered blinds by email since I was not able to visit DirectBuy in person because of Covid-19. Tanya Willson was very helpful and thorough with giving me some quotes and guiding me through the whole purchase process. I am looking forward to receiving them soon and getting them installed. Thanks Tanya.

The concierge team was very helpful, understanding and informative when trying to navigate purchasing appliances for our kitchen remodel!

I worked with Tanya Wilson on choosing blinds. She was knowledgeable and made the process so easy. I wouldn't hesitate to work with her again.

Thank you Tanya Wilson, for your fast response placing our order.

Very fast response. Amazing experience. Amy Li provided detailed information on the inquiry.

Just disappointed at the lack of selection for the things I've needed lately for our home reno.

A Direct Buy concierge named Romel R was very helpful in locating a purchase for me. I appreciated his courtesy and the efficient manner in which he carried out locating my item. Thanks for your dedication Romel. It was truly appreciated.

Great experience today with our service concierge Judy D., who was very diligent about looking up all our selections and ensuring our quote would be correct. She was also instrumental in procuring fabric samples for us so we will know exactly what we are getting. We ve been members for 10 years now... we ll worth the initial investment!

Can't beat the prices.. people are really friendly. Not what the old reviews were like.

Based on questions I'm updating my review. There is no physical showroom now. This is an online business. If you are visiting some one it is wheelchair accessible.

Barbara Campbell was very helpful in acknowledging my concern and escalating it.

Barbara was pleasant and courteous as well as helpful in answering my questions.

Barbara was amazing! She helped answer all of my question and was just very patient and so nice. Can t recommend DirectBuy enough :)

Was a little concerned going in(Direct Buy,Ottawa,Ontario)because I was ordering blinds for 17 windows(some large)
The choice in brands,types and colors can be overwhelming and making a mistake can be a costly experience.
I saw Tanya Willson who guided me through the whole process. She was very knowledgeable,patient,didn t rush me and handled the whole process like a pro.The blinds arrived and installed perfectly!
In a place such as direct buy where you can t actually see the product having someone such as Tanya can make all the difference.
I plan to go back shortly to buy asst furniture for the new home.
Shafiq Meghji
Satisfied Customer

The staff is knowledgeable and works hard to please the members. DirectBuy is a great place to get great buys.

This is going to be a long review but read until the end. I have been a member of DirectBuy for over 15 years now. So I have seen the business model go through various forms over the years. DirectBuy is what is states it is - it's direct buy services at wholesale cost. First I will comment on how it once was - I remember the DB offices where you could go in and look through books and speak to reps, order in office and then you had to go back within a certain amount of days to pick up your item when it arrived- you were responsible for all pickups within only a few days. Back then, credit cards could be used but we were charged a 2% fee for using them, which sucked. It was also more costly to join and there was no financing options that I know of. I've not used the current financing so I cannot comment on it but at least it's available.
On to how it is now - I MUCH prefer the online system and concierge shopping any day-especially being able to pay for shipping to my home, because that was not an option back in the day! Having the option to finance is great and not being charged to use my debit or credit card is great. My only current gripe is that I wish more items were online now.
The furniture I just ordered wasn't. In fact, only 2 of the slip-covered sofas carried by the company were online. But it could have been because slipcovered sofas have to be customized anyway. DB concierge services are the best! But I have learned that if they partner with that company, then they can get any product they make, just call concierge shopping with an item number for a quote. The problem that some people seem to gripe about is that they cannot differentiate that some items like furniture have a much higher markup than things like appliances and electronics, so that is where some feel it's not worth the money. Furniture is around 40-60% markup depending on the quality you choose, appliances/electronics are 15-25% if I remember correctly... You need to do your due diligence in shopping for items prior to just purchasing them on DB. See if you can purchase the item cheaper at a retail store first. Sometimes a stores promo can also help with pricing. But I have noticed that we, DB usually gets the vendors promos at the same times a store receives them as well. And then I am noticing that people get pissed that they add handling and shipping onto the cost. Do people not think that a brick and mortar store doesn't pay for those same things? They may not pay a handling fee in some situations but ordering items for a store via shipping is not free for a vendor either. I have purchased endless items over the years while building a home, but most recently I purchased more furniture that would have cost me almost twice the amount at each local store I checked with.
I have enjoyed using DirectBuy over the years. I use it for some items, don't for others. But one thing is for sure, the business model has improved over the years and concierge shopping is a great addition. Gretchen W and Jenifer B have been wonderful in my furniture shopping experience.

I am doing a complete remodel of my downstairs, have saved a very substantial amount on appliances, tile, flooring, plumbing fixtures, furniture and decor. I have been a Direct Buy member for about 10 years. The savings on the kitchen appliances alone has paid for my membership. I was very disappointed when the local showroom closed, but with the improvements to the website and the fantastic response time from the Concierge people I very satisfied I kept my membership in force.

The Agents at DirectBuy Ottawa are equally professional, knowledgeable and friendly. I especially enjoy working with Tanya Willson, she makes things rather simple on my behalf. I would definitely recommend a DirectBuy Membership for individuals planning or are in the process of undergoing major or minor renovations .

Terrible experience, asked for fabric samples a month ago and got sent leather. Called up asked for fabric samples again and operator said i,m sorry we will send out correct samples. 2 weeks later i still don't have samples so i emailed again and now they say there is a misunderstanding and need to call up because no fabric samples have been ordered. Awful experience! Not worth my time anymore

Direct Buy has saved me thousands over the years, and the new management continues a history of excellent customer service.

Amy Li was very helpful and apologetic regarding my situation .
If not for her outstanding customer service I would consider canceling my membership of 12 years.
It's a shame the people who deal with the suppliers can't provide the same quality of service.
Getting great pricing is great but only if the product is available in a reasonable amount of time.
I will now pay RETAIL for the item I want because waiting in excess of 4 months for anything is just plain INSANITY.
Again thank Amy for helping keep me as a member and not posting negative things about Direct Buy.
Regards,
Craig

Always great service and savings. Amy li and larry have helped me a lot with my inquiries and order. Been a member of directbuy for over 10 years now.

Thank you Ami Li. You made my purchase simple and easy, thank you for the assistance.

Outstanding value for the price paid. I've been a member for over 20 years. This is one of the best memberships which I've ever bought.

If you are needing great customer service and exceptional concierge support at Direct Buy, Carla O is the shopping concierge who is the best. Exceptional follow-up and willingness to do the research to insure I was a satisfied customer with Direct Buy. Thank you Carla!

Barbara was excellent to deal with and was very helpful. Fantastic job and great attitude especially in these trying time. Keep up the great work

I have had good experience with the Direct Buy concierge on multiple occasions. The information was promptly provided, especially for the pricing of the model I was looking for and even got suggestions for closest alternatives. In one instance Barbara Campbell was very helpful in addressing a mistake made by the IT department towards crediting into my account.

Always a pleasure to work with Tanya Willson at the Ottawa location. Great responsive service with helpful advice.

Carla was very attentive and responsive to my request which was very time sensitive for my project to be successful. Carla got the job done! My sincere thanks to Carla .
Ron Wagner