DirectBuy of Southlake Reviews

We wanted a price quote for an item that was not on the Direct Buy website, but was on the vendor's website. Barbara was very quick in responding back to us. Thank you, Barbara.

Carla's support was outstanding. She went the extra mile to take care of a fairly complicated situation and really delivered. Thanks Carla!

I'm currently a member in Bloomington, MN but I found out a few weeks ago that they are out of business at the Bloomington location. I tried calling the corporate headquarters a few times and was on hold for over 15 minutes each time until I just left them a message to please return my call so I can determine if the entire company is out of business or just the Bloomington, MN location. I'm not sure what the status of this company is at this point. Trying to learn more but nobody is getting back to us.

Customer service is excellent especially Marcia Gardner who went above and beyond to resolve issues. I find prices are really not great and entire product lines are not always available.

Awesome company, Awesome workers, and Great Savings!

Marcia Gardner was the associate that help us through this order. She was professional, quick to provide the requested information on the product we were looking for. She replied promptly to our emails.
Thank you Marcia for all your help.

Overall my wife and I are disappointed with direct buy. Their followup is poor and their customer service is poor. Its been over 19 weeks and counting for an order. They went bankrupt once and with the service they are offering they are on their way again. When will they learn that to retain customers you need to provide exceptional service not piss poor service.

I honestly miss DBs showrooms, website and locations from years ago. I struggle with making purchases as it s not so convenient now. I continue to make some purchases although I could have made many more. The employees are great to deal with, helping with everything I need. The staff in Calgary are awesome. Also I just did a blind order with Tanya Willson . Which went well and we are just awaiting arrival.

Customer Service representative was responsive and answered my question promptly, but unfortunately it feels like Direct Buy is shrinking it services. Something that was previously offered before, is no longer offered. Disappointing.

Great customer service with each experience. Tanya Wilson was very knowledgeable, helpful and patient with us when made our recent purchase of window coverings!

I just ordered some fixtures for my bathroom and Karen was absolutely wonderful. She researched my items from the manufacturer and gave me awesome prices. She was always positve and friendly. What a great representative for your company.

Yolande and the team at Direct Buy Markham location (Torbay Road) in Canada have gone above and beyond in their customer service! Thank you for such amazing service!

Your response is not at all what I asked the sales rep on the phone to find out for me.

Fay was wonderful. She took the time to make sure she gave me the correct information.

I ordered the wrong faucet and did not realize until the next day. I called Direct Buy and talked to the customer service representative Barbara Campbell. She was able to cancel the faucet and reimburse my credit card without any problems or delays. Very happy with the service I received. Thanks again Barbara.

Full disclosure: I am an employee. However, I am also a customer. First of all, DirectBuy has THE most engaged, on-shore customer service representatives of any company I've ever shopped with. That is a huge plus. The next thing is, of course, the most amazing prices. For furniture, appliances, and household goods it's always 40-60% cheaper than Amazon's lowest price. DirectBuy is a HUGE bargain. The only downside is due to having so many vendors and items drop-shipped from vendors, the shipping is sometimes slower or faster; depends on the vendor. However, I find that the slightly less consistent shipping timelines is far far outweighed by the lower prices and best of breed customer suppert.

I work here: Great Place to work, especially if you like to eat... The Member Care department has tons of Food Days as well as the rest of the building. Great place for advancement; Membership is great as well, I have used it a few times and enjoyed the amazing savings. The people here are great to work with too, Always striving to make each others day go well and to give the best customer service to our Members.

We had bought some product ,several years ago and they were able to follow up about. They did a thorough search. In the end we were unable to find the same thing, but it is appreciated that they took the effort to search.

Great service, Amy Li went above and beyond to accommodate us as we renovated our home and nursery. We had numerous quotes and the prices were quite a bit better than retail even after delivery and any fees.

Have had problems with DirectBuy in the past (hence 4 stars instead if 5) but using Jimmy Field with concierge service has been a pleasure. He has been courteous, efficient & quick !

Jan McConnell helped me to find the exact Samsung UHD Smart TV that I was looking for, for a better price than I was able to find elsewhere. Thanks Jan!

I have been a member for 10 years and the pricing and service gets better all the time. Building a new house this year and pricing items now. Thanks to Kevin Tysick at the Ottawa club for helping us out with the design of our kitchen.

Tanya Willson was very helpful in assisting me with a window covering order. Thanks very much!

Thank you direct buy for having such a knowledgeable and friendly rep. Janet was very helpful and addressed all my needs and concerns. Great job. I will recommend my family and friends.

My Dad was assisted by Barbara Campbell today and she was very professional and helpful.

Great experience ordering Kitchen Aid appliances with Iftikhar Afzal. Fast, easy and I saved thousands of dollars off posted retail prices.

We ordered from DB Pelican Reef out door furniture, 2016, during
Hurricane IRMA we lost the feet off one chair. Contacted DB
and the replacement feet are being sent by Pelican Reef, no charge.
Excellent service from DB

Mr. Afzal was so quick to respond and made the ordering process so easy. Thank you.

The team at Direct Buy Markham are always very helpful and professional. I really appreciate dealing with them. In particular Romel Raghuraj, has been extremely accommodating in answering all my questions and helping me with any problems that I have had. It has been an excellent overall experience. I would highly recommend DB Markham staff.

Tanya Wilson was very helpful working with my wife and I to get black out blinds for our bedrooms. She was great at asking questions and providing valuable insight to make sure the product fit our needs (no cords in the children s room). With large selections of colour we were able to find colours to match the walls. Highly recommend working with her for all your needs.

I am very happy with the price of the product and the service of the employee. But I'm disappointed it is taken 36 hours to get a response from the concierge service. Because of this long time it has cost me $50 more for my product as the sale has not ended.

Barbara Campbell was very prompt with her responses and a pleasure to deal with.

Direct buy is a great place to shop and the customer service is awesome.

Kevin Tysick was great to deal with. His knowledge of kitchen cabinetry really helped to make the design process a positive and fun experience.

Jenifer B. provides great support and updates relating to my orders.

I needed help from the Concierge at DB, namely mattress and pillows. regarding choice of items recommended by my Practitioner. Marcia Gardner called me back and answered all my queries.She was very helpful.

I built a new house and used Direct Buy to purchase: lighting, closet system, garage system, faucets, appliances, window coverings, ceiling fans. It has saved me thousands!! The closet system alone was $5,000 LESS than a similar system I could have purchased locally. Window coverings were $3000 less than the same Hunter Douglass blinds through a local distributor. Customer service has been OUTSTANDING. Even on a Sunday they are available to answer questions. LOVE DIRECT BUY and the money they have saved me!!!!!!!!!

Great service and quick response when dealing with Tanya Wilson. Shows me examples of blind fabric and color in room light then at a window view which is most helpful when trying to decide light %.

Great customer service at the Edmonton, Alberta warehouse.

Our Concierge Shopping Agent was very courteous and professional in helping us place our order for the Kitchen Aid item we wanted to purchase. The service was very much appreciated. Thank you Angela!

I have had the pleasure of working with Sunita Panchal in DirectBuy . Sunita has acted in the most professional way and has been very fast at understanding our needs. Sunita responds in a prompt manner to all inquiries with us. She is a big reason why I still keep my membership with DirectBuy.

it was a pleasure dealing with Iftikhar Afzal. Thanks for all your help.

Huge fan of DirectBuy! Just reached out to their customer service and they (Victoria - Member Care Specialist) quickly replied with the information I needed and I made a resulting purchase because of their help. Saved hundreds ($$) as well! Thanks DirectBuy!

We are very pleased with our new Cabico kitchen. We would like to thank Michelle Shao, designer, and her team, Stephen and John.
We also thank Kevin Tysick from Direct Buy for ordering and coordinating everything with Cabico and Urban Quarry. It was a long process but the result is excellent.
Claude

A great experience with Direct Buy especially Carla O. She is to be commended for excellent customer service- prompt responses, great suggestions, clear communication. Similar experience with Angela, and Clarissa. Appreciate all of their helpfulness.

Tania is amazing. Very patient, professional and very, very helpful. She took her time to explain and provided advice to us on many occasions when we recently purchased a few major items from DirectBuy.

Thank you Tania for all your help. We greatly appreciate your advice, professionalism and your kindenss.
Renata and Saviz

A special thanks to Jan McConnell, who was quick and efficient in helping me place my order.

This will be the second time I've purchased with directbuy. The first time was ok. This time has been horrible. No updates on delivery and after 6 weeks of waiting the shipping coordinator indicated the item may be lost. Hard to tell how long I would have waited if I had not reached out. The member services people have been as helpful as they could be. The shipping coordinator not so good. I've been asking for a refund for weeks now and getting no where since they operate in circles. When my frustration fades, maybe I'll purchase with them again. If it goes similar to this experience, I'll discontinue my membership.

Jenifer B. the Concierge Shopping Agent gave excellent customer service and I received prompt responses to my questions. Great Service!

Smooth transaction. Jan McConnell was very professional and helpful. Thanks Jan.

My experience with Marcia Gardner was excellent . She was knowledgeable and efficient.

Outstanding service by Amanda R. in Direct Buy's Project Coordination Team. I've worked with Direct Buy on various home improvement and new home construction issues for more than a decade. Always great value and great service -- Amanda R. has gone above and beyond! Five stars all around.

Theresa from the Concierge Service Department was very helpful, patient, and very attentive in placing our order. The process was very smooth!

Janet has very patient with my request and helped me find the information I needed. She also added some information to our account.

Very helpful very friendly as well as knowledgeable. Can t ask for more than that. Keep up the great work!!

Very glad I contacted Concierge Shopping vs. ordering online. Did not realize that I could apply a further member discount (first time ordering thru DBuy). Hubby & I pleased that we have saved considerable amt. of $$ with today's purchase. The rep I dealt with, Barbara Campbell, was professional, polite and efficient. She made sure my order was correct in all respects and confirmed everything via email within minutes of the order being placed. We are looking forward to having our new dishwasher soon!

My inquiry was settled in a professional and efficient manner.

Carla in Concierge service was knowledgeable, capable, clear and made this experience amazing

We saved 4 thousand dollars by using Direct Buy wirh Carla's help

Tanya Wilson was very patient with all my changes and knew the product very well. She made good recommendations on technical details. Thank you!

Your price when all fees added saved very little and that's disappointing, not sure if your service is worth it anymore seems to be less reputable vendors and higher fees and prices on purchases , definitely has gone down value since we started over 15 years ago

I work with Iftikhar Afzal on a regular basis at the DB Markham location and really appreciate his professionalism and friendly customer service for the past several years. His is an important member of their team!

They didn t answer one of the questions I asked . Sent me to some site that you couldn t get any information from at all! It was like they never even read my email to them! They are suppose to do all these things for you online and then send you to a website that you cant even access online. Makes no sense

Kevin Tysick is always very helpful. He answers all of my questions and is quick to respond and/or resolve any questions or issues. One day he stayed past his working hours in order to expedite my order.

Thank you Kevin!

Needed quick info re vendors in Edmonton and updated list which was email to me very quickly.

Barbara Campbell was very helpful. I wasn't made aware of a credit l had by my club. I'm sincerely grateful.

redoing my bathroom and building a laundry room. many moving parts to make sure i get everything i need to complete the projects Barbara has been very helpful in getting me the info and putting through the order

I recently contacted the Concierge Shopping Service in Markham, Ontario to assist me with an order cancellation. My Concierge Shopping Agent was Amy Li. Amy contacted the vendor to confirm my order had not shipped. She then processed the cancellation. I appreciated her timely response.

Michelle and others I have spoken with at Direct Buy are always very pleasant and readily available to help. DB personnel respond efficiently to
my requests regarding samples and orders. I am very satisfied!

The least ethical company i have ever dealt with. The sales team literally lied to me about the membership to trick me into buying it, and ever since, the company only repeats their legal obligation to provide a refund ended as of 3 days after the date that the membership was purchased.

They claim to have a good selection of products that are convenient and less expensive, but that is just false. I can rarely find what i want from Direct Buy...when i can, it's ALWAYS cheaper to buy at a retailer or online. When i point this out to Direct Buy, they adjust down the product cost just enough to claim that it's cheaper through DB...but then it's still infinitely more hassle, takes longer to ship, shipping anything (even small things) costs an arm and a leg, and you're on your own if you have a warranty problem.

Long story short, worst money i ever spent. Worst company i've ever done business with.

Iftikhar, as always, was very helpful in processing my door order. So nice to have him process it then call me back to get the payment. Easy! Thx.

Extremely impressed with Carla O from concierge services with her knowledge and helpful advise in my purchase of my new office furniture. I'm hopeful that I will be able to work with her on my future purchases.
It's great to buy at such low prices and have such a knowledgable and helpful people to work with.

I received exceptional service from concierge shopping agent Barbara Campbell. When the sectional I was inquiring about was not available, she was able to provide me with a couple of alternates. I ultimately purchased one of them and again she was very thorough in processing my order very quickly.

Total rip off, did not respond if they did there was no savings. I'd call and tell them that they never got back to me the attitude was so sad to bad.

Patricia Church of the concierge department has been extremely helpful with questions I had about my purchase.

Little lady was very easy to work with. Helping to get me pricing and answering all my questions. The items she had no info on she sent in a request for info to the vendor.

Barbara Campbell at Direct Buy had excellent product knowledge and very helpful in guiding me through the process of making my purchase.

Tanya Wilson is amazing at helping with any questions or request!

I appreciated the service Marcia Gardner provided in following up with the vendor and providing me with timely updates on my order.

We just finished the process of purchasing and installing new kitchen cabinets and countertops through DirectBuy.. The experience was excellent. Kevin Tysick was very helpful and patient. He was instrumental in supporting the design and ordering process. The cabinets arrived within the timeframe identified and are of superior quality. The service in relation to the measuring, obtaining and installing of the countertops was exceptional. We are very satisfied, and happy to be members of DirectBuy.

Rodrigo and Tracy

I really like online shopping. However, every time I try to shop at DirectBuy, something in the site prevents me from doing what I want. This time, one on the items didn t have a button I could click to add it to my cart. So, like I do every time, I then call Canadian Concierge shopping. And, like every time, I get fast, friendly, knowledgeable, helpful service. Jan McConnell gets the order through in very little time and no fuss. As I said to Jan, I keep wondering why I don t just call them in the first place,

We had a great experience getting appliances with the Project Coordinator. He was very helpful in researching what we were looking for, and helping us get even more savings with their savings guarantee. We look forward to getting to work with Rick more as we continue with our kitchen remodel!

We ordered kitchen appliances and cabinetry, used the kitchen design team plus ordered Christmas cards from Direct Buy through their concierge services.
Every remodel is going to have challenges; but none of our challenges stopped our timely progress. The service teams were pleasant as well as effective in solving each issue. Thank you Direct Buy!

Very good Concierge service. Friendly and efficient.

I have been a Ottawa direct buy member for over 20 years and have saved a bundle in renovations and decorating. Recently I have purchased new living room furniture and window coverings for our home and cottage and have relied heavily on the expertise of Tanya Willson. Tanya has been so helpful, patient and is always so professional. The decision making process has been so much easier with Tanya's assistance and I am so appreciative of her help.
Thank you Tanya.

Tanya Willson in Ottawa is always cheerful, fast and efficient at providing information and processing orders.