Direct365 Review

Andy was great sorted out everything I wanted quickly and professionally , would defend recomend .

I had a problem with an AED G5 and contacted Direct 365 to try and resolve the problem. Charlie Lavender gave me a first class service his customer support in ensuring we resolved my AED G5 problem was excellent. I felt that they couldn't do enough for me.
A very satisfied customer - thank you and keep up the good work.

We have worked alongside Direct 365 for the last 12 months. Responsive, understanding and forward-thinking. Would highly recommend.

I had a query which was forwarded to Customer Service. Amy Moffatt dealt with my query quickly & efficiently. E-mail communication was clear and polite. I didn't have to chase Amy up for anything - brilliant service - Thank You Amy

Great service, quick to quote, quick to book in work, just waiting for delivery of sacks.

Great service, all staff I have dealt with are very helpful and informative and the drivers are always very polite and patient. Would definitely recommend ******

absolutely rubbish service, wish there was a no star option for the review.

Disgusting service , charge a hell a lot of extra and don t even come for bin collection

I rate this company 5 * for their customer service due to one person. I have dealt with Lydia Pugh are several occasions and she has never fallen short of the mark. She is professional, calm and efficient. If it were not for her I am likely to of left this company due to their poor collection service and would only rate them 2/3 * as a company . They continuously need chasing and if it were not for the marvellous Lydia, I would indeed of gone elsewhere. ASSETT to the company.

Really positive experience, Siobhan O'Leary dealt with our enquiry fast and professionally. Thanks

i have to agree with Richards review i am in the same position as he is i am trying cancel contract that about to come to end and are refusing to accept the cancellation, and automatically renewing contract another year. if i was you i would simply stay away from this company. i had verbal contract agreeing 12 months but never automatic renewal there is no such thing rolling contract with them they renew you another year then they want notice 3 months before that yer to cancel simply nasty be careful guys be aware

Avoid at all. The world poorest customer service provider. Not recommend!

Rachael was very helpful in answering my questions and helped to me to book an appointment, thank you

Charlie has helped me today with an issue I had with the toilet and hand towel dispenser. Great service!

In my view this company is expensive for what they provide. To our significant financial detriment when trying to cancel our contract we they told us that there is a contract clause which means that once signed and accepted, the contract is automatically renewed annually (for ever?) without them having to check with or ask the customer. If you do not inform them 3 months before the renewal date you are then landed with up to 15 months payment even when they are doing nothing for it. When you complain about the clause they resort to legalities and that it was up to you to have checked it and so on.

In my experience it is uncommon to put in such a clause - it is very much in the company's favour and very very much not in the customer's interest. In my view, they should highlight such a clause to their customers rather than 'catch them out' on it.

I have to say I find this to be very poor business practice and even when, as they say, they are legally within their rights, this is unprofessional, uncaring, unsupportive and does not put them in a good light.

I notice that I am not the only one caught out in this manner with this company.

I called to arrange a sharps bin for acupuncture practice. I sent back agreement and heard nothing back. Despite chasing numerous times I was simply told it's been sent. Weeks on I'm still awaiting replies to email chases and my duty of care cert. I've tried to cancel so I can use another company only to be told my order has been sent - but again nothing received. Would never use this company again.

Amazing dealings and customer service from this company. All my dealings have been with Kyle, such an informative and helpful person. Definitely recommend 365!

James Jones was very understanding and helpful. He has advised me on the best possible way to resolve my issue and he has answered all my questions.
The company itself has provided me with the highest standards of customer service.
Highly recommend.

Tina Smith is always brilliant, gives the highest level of customer service and will always go above and beyond to help.

Friendly staff, and Kerry Sheridan was polite & efficient. It was simple & straight forward to sort out the next PAT testing for my shop. Well done !

Not very transparent, very little communication within the team, can't keep track of notes from calls or orders made, make promises they can't keep. Left for 3 weeks with full waste, they said they will sort it out but never did. Psh are just as diabolical. Liars said they came to collect waste bin but never did. Do they really care they're having a negative impact on a business? Doubt it.

Great customer service.
ABC Shop

Update.2019
so last year I messaged them via their website I wish no longer continue once the service I have paid finish for sharp and medical waste as general waste already been cancelled. How surprised I was to find out this year they have sent me invoice to pay for another year. On any permanent makeup - aesthetic facebook group people do not recommend direct 365 and this is the main reason. So now they want me to pay for 2020 service that I already cancelled last year. Well they did cancel apparently my contract now but I presuming they want me to pay for it anyway. As i'm running training company I can be 100% sure I will not recommend this company to my students for medical waste .

2017/2018
Been using them for about 2 -3years. As the first year was ok, is getring worst and worst. No bin collection, no invoices sent to us, but debt collection letter always on time . Started reading other's people rewievs and seems like we always get the same charges, not sure what's happen to this company but in the future i will use someone else.
We have currently 2 companies which using them and 2 that use different amd seems like we are going to cancel direct 365 main reason no invoice- but always debt collectors and fees. Not very impressed with you.

We just entered into a contract with Direct365 for our waste disposable, they ve been very helpful and so far we are happy with their service.

Under NO circumstances would I ever recommend this company to anyone!!!
If you use them please be aware that if you want to cancel your contract you have to give them 3 months notice before the end of the year and if you go over that year you must pay for another 12 months even if you tell them you are closing your shop !!
The woman I have spoken to was arrogant and very unhelpful and tried to make out I was stupid and although I have emailed twice to ask for my contract to be cancelled all I get is being told I can't and have to pay until August 2020 . WORST COMPANY I HAVE EVER DEALT WITH .

Setup an account for tattoo waste collection. Excellent service from the start.

We went to 365 based on recommendation from my previous work place and were told they're not only the cheapest but best they'd found. Andy has made the process of setting our waste collection up VERY easy and quite a pleasent experience. Bins arrived promptly and we've been kept in the loop throughout. Excellent service so far!

Siobhan has been fantastic, replying to my questions quickly and sorting out our new service in a professional and friendly way

SHOCKING.

Repeated failure to collect.

Repeated shocking communication.

If our waste is not collected before Friday, we will be seeking legal advice.

Thank you very much Amy. Professionally handled and a lovely result

I recieved a call from Natalie Leigh
She was very helpful,I was quiet confused before but Natalie gave me a brief explanation which really made me sure to do bussiness with direct 365 ,I wish them success and prosperity

I was aided by Amanda Knox who was great at setting up a bin collection service for us. Thank you :)

Siobhan handled our enquiry with speed and efficiency all set up in the blink of an eye! Highly recommended

shocking customer service, no follow up to disputes, no contact from staff, experiencing this for more then 6 months now.

Avoid avoid

As with majority of reviews on here, if you are looking for waste collection, I wouldn t bother.

Constantly moving the terms of weight and charges means they basically are just making up reasons to charge me now.

Excess weight charges even when bin hasn t been emptied for over a week so of course it s gone over it s weight. (Which is basically so low, by daily output would have to consist of feathers to meet their limits)
What a joke
Inconsistent. Any communication is sent in a threatening manor.
Emails with subject headings such as
URGENT HEALTH AND SAFETY BREACH (no that s the weigh limit ugh again, because you haven t emptied it, I m not filling it full of sharps!)
Yet I m the one having to climb in and retrieve items (like an oven!) as they refused to replace the bin with one that locked.
I ve ended up having to bolt a chain through the lid.
(What s the betting they charge me for that)

Oh and a 90 day notice to end contract, THATS THREE MONTHS. What a joke.
How anyone can work for such an unethical company is beyond me, ripping off small business? I d rather work cleaning toilets, at least i d be doing it with integrity.

Received Excellent service from Siobhan at Direct365 and would definitely recommend them :)))) Great Prices too!

Threatening me with penalties for not wanting to sign up for another 12 months with them . They didn't collect my sharp bins last year. Shops are closed due to lock down and they still want your money. Dodgy business practices, stay away people.

Do not be fooled by Cheep Quotations
We had a contract with Direct365 for our commercial waste collection. Their quotation was competitive but after a few months they started raising unfounded invoices for excess weight we and ended up charging more than their contract prices.
The service was irregular and we had missing collections, nevertheless they still raised excess load for a collection which never happened.
Despite my several requests for details, I never received a reply. Attached pictures have been taken the night before their collection which show our bins were not even full.
Despite the fact their invoices were paid in advance, they stopped serving.
The matter is now referred to our solicitors.

poor company and customer service is bad get you in a contract and dont pick up the bins and blame other companys dont refund missed colections go direct to biffa or local cancel you get a better deal and customer service too

Very happy with the service. Lauren Reynolds has been very efficient, professional and helpful dealing with my account and my recent enquiry. Highly recommended.

Excellent deal today from Direct365 - Lauren was very helpful indeed - thank you!

Spoke with Direct 365 yesterday and was told they will call back. Sasha called back twice and left a message twice. I was on the tube just my luck. Spoke to Sasha today and received amazing service. Answered all questions and helped me with any answers. Really quick and easy to book in and amazing service from everyone. Thanks

We booked shredding with Direct365. Steph really helped us, we managed to dispose of our confidential waste quickly and securely. We will definitely use this company again!

Responsive staff, and understandable issues around COVID. Any issues are resolved quickly.

Sasha Deegan was so professional and none pushy when seeking a quote back in the November 2018 that I'd kept DIrect365 on email for future and I am glad I did. I went back to Sasha and I've been delighted with her quick responses, easy to book for the novice such as myself and explaining what happens next with time frames has been so helpful! I look forward to our Risk Assessments being carried out for the competitive price we were given! Many thanks, would recommend

Great customer service, quick and responsive, very helpful and good prices

Unprofessional "service" unreliable customer service. Collecting clinical waste isn't a joke and it should have been done on time but it seems like they don't care about their customers!!!! Several times they promised to collect the waste but 9 out of 10 times that was a big fat lie!!!!

We have the waste from the ladies washroom taken away by Direct365, we needed a quick price and the service to start promptly they helped with all of this.

Purchased a defibrillator from Direct365. Charlie L's help and advice over the phone was invaluable - it was everything you'd want from a customer service rep. Will be using this company (and Charlie, I hope!) again without doubt. Highly recommended.

Very friendly and helpful service received on the chat facility from Kerry Sheridan..... Highly recommended

Used for a couple of years and seem to provide a convenient and reasonably priced service. They send reminders when all servicing, testing etc is due which is very helpful. I have dealt with Kerry this year and she has been very helpful.

This service is still new to me. I was very pleased with how matters were communicated.

Called to get a replacement part and Charlie was so helpful, he sorted the issue quickly - Turned out to be a really easy job to tick of my to-do list!

Very professional company to deal with for waste management. Emma has been very professional and responsive in all the queries. Highly recommended.

Absolutely terrible. I've been trying for weeks to get them to collect my medical waste. I've had a contract since January and not one collection that I've been paying for. Lots of promises someone will call me back to arrange collection but nobody ever does. Very unhappy customer.

We had an issue in that the item we had ordered was out of stock, but Charlie suggested a replacement to ensure that we got the goods quickly, as it was urgent. Very pleased with the service.

We use them for clinical waste collection. They don't show up causing our bins to overflow. They don't send replacement pick-ups. They don't reply to emails or phone calls. They are not a good company!

Please do not go with them , they charges you every KGS waste you put in the bin , and when you ask them show you how they do , they're said they dont known only the depots know, ....
The bin 1100 ls only allow you put in 70kgs waste ,.... finally do not go with them

Great and easy service! I needed clinical waste bins for my business and direct 365 came highly recommended by other beauty therapists. My sales advisor was Andrew Lewis... he was very lovely and down to earth, and dealt with my quote and set up very swiftly and professionally. I shall be recommending to others that need a waste licence.

Lauren from Customer services was very helpful and very quick at getting back to me regrading my requests.

from the point of our enquiry direct 365 responded within an hour, their employee Sasha Deegan was very helpful in discussing our requirement and pricing of what needed to be done. We received quotation by email again within the hour. I rang this morning to discuss some of my queries and Sasha dealt with it efficiently, all in all I would not hesitate in recommending Direct 365.

Been dealing with this company for a while now and they are extremely helpful. Sasha is brilliant! Swiftly replies to emails and always answers any queries. There has been no issue with the customer service so far

Sasha Deegan has been truly amazing in assisting with my business s needs. Very quick responses to emails and all my queries were answered in a very professional, friendly manner. I wouldn't hesitate to use the service again in the future. Thank you Sasha!

A great service provided from Emma Spofforth she was very helpful in dealing with my issue. Emma kept me informed on how the situation was progressing on a daily basis. A great service provided by Direct365 and today I have referred you to another company in Hoole Chester.

Kerry Kendrick handled the quote for a fire risk assessment and was excellent. She went through the call identified what we needed and then told us the follow up steps. would highly recommend the service and will be going back to them in future when we need any further assistance

Quick response to completing our contract, to get us started, so we would not have a gap from our last contactors. Speedy no hassel service. Thank you Siobhan O'Leary.

Not sure what has happened to D365 but since returning to the office in July 2020 our office waste isn't being collected and after around 15+ emails and photographs, the refuse is still not being collected. One job guys, one job.

Great service from a gentle named Saul! Got the best price on the market. I'm very happy with the service provided to me thanks so much :D

Shocking service. Still waiting for a issue to be dealt with going back to February 2016. They charged me for for excess weigh on a bin when l didn't even have the bin. They keep saying they are looking into it and will get back to me. Spoke to them again about no pick-up on Monday and l mentioned to the girl that they still hadn't sorted the over payment form February, she said that she would get accounts to call me, its now Friday..guess what?...no call. Constantly chasing up because of no pick-ups. I have taken on several new buildings and l have decided to use another company

Great service and quick response with communication. James Jones was very helpful.

Very service for clinical waste disposal at a good cost and great after care too

A terrible nightmare when dealing with Beth and Amy from customer service. However AMAZING service from Caroline Carter who fixed my issue with in minuets. Thank you very much

We have been using Direct 365 for a year now and I have to add that Charlie Lavender has and is a great sales consultant to have. Charlie knows my account when i call and gives great customer service. In fact, I only try to talk to Charlie !
I would recommend Direct 365, but only because of Charlie and his dedication in supporting us as a company. Great work Charlie !

James Jones Customer Loyalty Advisor did a good service with our company

Quick service - response to online quote extremely rapidly which is very satisfying, as well as fast email communication with Sasha Deegan. Excellent customer support. Thanks direct365 :)

On the whole been happy, during covid a few collections were missed, I sent email and bin collections restored, I can understand difficulties during this time and no great hardship caused. to my surprise I received a credit note today for missed collections, grateful.

Amy was very helpfull with quick replies and checks. The service runs without hitch and reliably

I would avoid this company. Collection of clinical waste was erratic . Read very closely their Terms and Conditions which are , in my opinion, bordering on sharp practice.

Had a contract with them for my waste service then I was force to take another BIN and was told that they will review my account and will take one BACK but they never review keeps running. When I called them up they said my Bin is still Heavy, also told to have another One!. My Bins goes Half Empty every week but the want me to take another One. What kind of Company is this? Three bins for a medium sized Restaurant. So guys if you're looking for waste services look at other companies they are Cheaper and even you want be force to take Extra Binns. Also need to give THREE Months Notice to Terminations which Not TOLD in before to take the Contract.

Great Customer Service! After a few teething problems Caroline fixed our issues ultra fast and went the extra mile to ensure that normal order was restored! Really good to see that customer service like this still exists! Thanks again... From all at TMO Highways

Excellent customer service. I have dealt with both Chris and Rachael and they have both been very helpful and quick to reply to any queries I had.

Craig Weaver was great help. He super very accommodating and professional

For many months we struggled with numerous failed attempts and missed collections. We have had to chase credits for 6 months but there has been little/no communication until we got in touch with Lauren Reynolds, who has been very responsive and exceptionally helpful. Lauren has managed to sort our credits and change the third party supplier. She has worked hard to resolve our issues. Thank you Lauren, your efforts are much appreciated.

James Jones is both efficient and reliable. A real pleasure to deal with

Thank you to Tina Smith for her continued help and support. She has a large number of our locations for several years now. She deals with any issues or queries almost immediately. Our experience wouldn't be the same without her :)

Direct 365 have looked after our feminine hygiene bins for many years now and the service has been excellent. After a devastating fire at our manufacturing plant I was dealing with Lauren R and she adjusted our account with no hesitation immediately. She is a true asset to the business.

I searched for a waste disposal company after being left im the lurch from another waste disposal company. Direct365 were amazing, very prompt response. I spoke with Kyle and Andrew whom were both extremely helpful from the start, so far I m happy with the company.

The price of the bins are brilliant and the guys couldn't do anymore more to help even trying to rush the delivery through for us. I would definitely highly recommend.

Andy has been great so far, prompt responses and customer service great.

So far so good this company has done what they say they could do and we are very happy with the service and the cost saving from others thanks you all.

good service, good price quick and easy order process.