Direct365 Review

Awful service. Rubbish is never collected. I am forever chasing them. I would give them 0 out of 5 stars if this was possible!

great experience, Andrew Lewis was helpful and professional - would recommend.

I have been looking every where but no body give me a best price and a lovely Customer service like direct365

very prompt response, very helpful, talked me through everything well. Quick and easy to sign up

I've had at least 5 different waste companies and so far 365 are head and shoulders above the others

Spot on do what they say they will. No fuss no drama. Keep up the good work guys

Disappointed with the customer service from this company. I was a new customer and am still waiting for part of my order that is now well overdue. I doubt I will be reordering anything from them Just hope they can complete this order soon.

I have been using Direct 365 for a couple of years now for my clinical waste disposal services. I have found the customer services to be very good, I spoke with Amy this morning who was very helpful. Keep up the good work

As they subcontract, they wouldn't know when a collection is missed. You have to ring them every time a collection is missed.And you have to let them know by email at least 3 moths before the expiry of the contract that you do not wish to renew the contract, otherwise they lock you for another year. Why companies think they will benefit more if they have you on one more year rather than being nice,provide good service,keep you happy and have your business indefinitely.

a lovely lady called
Siobhan O'Leary was very professional and a helpful taking me through the whole process with ease and clear communication thanks so much for your help xxx

Recommended to us by Urban Beauty School to provide waste solutions for our skincare sharps/swabs etc Direct365 could not have been more helpful. Dealt with Kyle Richardson throughout and the process was very straightforward. Prices are competitive too.

Great team and very easy to work with and very proactive.

Kerry Kendrick was polite and happy. We have booked the fire extinguisher service through Direct365 and they have been very helpful throughout this process. Thank you.

I am quite frankly disgusted with your company. We have a contract that we have been trying to cancel for the past 6 months. I have in writing that the cancellation is accepted (from months ago) but now you have rolled the contract on for another year and are refusing to accept the cancellation, without, of course, further payment or another unneeded year. Unreasonable and plain nasty

May 2018: Just a quick update on this one, despite the comment below about passing my details onto their customer service department, they never contacted me. nuff said.

service is poor i have been waiting for a waster collection for the past 3 weeks now and my business is on the main road with all this rubbish outside. after contacting the customer service explained the situation,
have been on hold for 1 hour everyday last week as they cannot get in touch with their service providers. i have been given a warning by the council and have arranged another company to pick up the rubbish but direct 365 wont pick up the bill on a service that they should provide waste of money shoddy service

If Direct 365 changed their after sales attitude towards customers - especially the accounts team, they are aggressive. Apply reasonable penalties on contracts, give the collection staff training in common sense. They may get more stars in the reviews.

Needed a clinical waste company as starting a Aesthetics buisness up. I spoke to and emailed Kyle who was very professional and friendly. He sorted everything out for me without any hassle. Explained every thing to me so I could understand what and when I would need to be there. A great company so far will update review once I have used the service, but so far so good .

Spoke with Charlie a while ago. Very happy with his service, seemed really clued up on what our company needed. Would use again and I would definitely recommend the company to others.

Sasha is very helpful and responsive! Quick, friendly and efficient service :)

Kerry Kendrick at Direct 365 has often gone above and beyond to provide excellent customer service when dealing with my request/enquiries. A pleasure to talk and work with.

This company have been PAT testing our lighting for the last 3 years. They are efficient, helpful and punctual in doing this. A good telephone service manner.

despite numerous attempts to contact this company they repeatedly failed to turn up to collect my clinical waste and provided extremely feeble excuses(driver ran out of hours and left numerous voice messages,which were also never received).Do not touch this incompetent bunch with a barge-pole!

Poor is an under statement. All I want is a commercial bin emptying once a fortnight - seems simple. not if Direct 365 are involved. Customer service team........now there's an interesting expression. NEVER return calls and generally unhelpful

Really not happy with Direct365 at all. We used them a few times for our office and was happy with their service until we kept receiving bills that were extremely high. When we looked into the price of the items they were charging for we were being charged 1000 for something that another company had quoted 500 and then another 300. After this we decided not to use them as the prices were extortionate and not fair for a small business to pay. Whilst I wasn't in the office one day Direct365 had sent an engineer into our office without asking and without our prior knowledge we had no agreement with them to carry out work and they had begun to do work without us knowing. The engineer had approached my director and told him to sign off this work, the engineer was assigned to a company called Hoyles and not Direct365 (as direct 365 sends engineers from Hoyles) my director had assumed he was booked in and it was scheduled as he does not handle the offices health and safety so signed it off unaware. After this the actions of Direct365 were disgraceful we told them of our situation and were told although the engineer was wrong they had told him not to do it again and that we had to pay the full price. We didn't require the work that was done as we had just had new equipment fitted so it did not need work. When approached by us to ask if they could discount the price or come to a solution due to the incorrect steps taken Direct 365 had said they would not and continued to hassle us. Their communication is appalling and I would suggest that no one use this company as they are extremely unhelpful and seem to do what they want. An Official complaint has been launched with Trading Standards as this is not acceptable.

UPDATE: Since I last posted this review Carly from Direct365 reached out to us to sincerely apologise for the situation. She had approached us directly with the intention of making things right and fixing the problem. We were refunded all the money and reassured that this would not happen again. We are happy Carly had reached out to us and her way of handling the situation with her apology made amends with us.

Direct365 must be close down, please don't trust their service or quote, they added lots of bill on top. and they will not give you any chance to sort it, if you not accepted the incorrect bills, they will cancel your contract without any notices, we are happy to go though the court, and we will show our evidence to prove this company is real rubbish!!!!!!

Siobhan was amazing! Saved the day for us. Very responsive, trustworthy, and a very good price. Thank you so much.

great service , very prompt , got sorted in minutes , would highly recommend to others

We shopped around for a quote to have our holiday let PAT testing done and Direct365 came up with a very good price compared to some of the competition who were obviously trying to rip us off by quoting up to 3 times as much, I look forward to the work being done in the meantime

The service and speed or setting up a new account was second to none and we are really please with the account opening process. The customer service was great and all communication was clear.

I had a problem with Direct365 and Craig Weaver called me to discuss this, he has totally put my mind at rest and helped me so much! Thank you

Very quick response to Qoute enquiry. When I spoke with Sasha she was very very helpful and professional really knew what she was talking about. Due to my experience I will be using them at my workplace

Go directly to the company you need DONT USE THIS COMPANY they are BROKERS ONLY!!!

5 Stars - Basing this review solely on James, the Customer Loyalty Advisor, who helped to solve an on going problem with ease and in a timely manner. However, despite James being an asset we have experienced a period of difficulty with the company.

fantastic Customer service. Kyle has sorted everything out for me. Thank you. I would defiantly recommend direct365

Set up 2 sites last Wednesday with siobhan oleary the bins have arrived already and my first service was done today , im extremely happy with service i have received from siobhan from start to finsh

Set up a clinical waste service last week with siobhan it was quick, easy and i got the best rate in the market

Great service and communication. James was very helpful! Thank you.

I have order hand towels and paid over the phone. And been told you will get your delivery after 3 days. Nothing came until next week, after a week when I call to chase my order and the lady over the phone said we are waiting to payment. I said I have already paid, she checked and confirmed yes I can see you have paid already. And then she promised that you will get your order with in 3 days. Again nothing happened in 3 days. And after 4 days I have email from company saying that we are out of stock you product. They been playing with me for 14 days. Now I want my refund and no one is replying.

Possibly the worst customer service I ve experienced as a business owner so far, random over charges, no one wants to explain anything or return calls, but now I m finally out of my contract. If you re thinking of using to help with commercial waste DO NOT bother, you ll regret it.

I would not recommend them.
They have worst Terms and Coditions. If you sign a deal with them for 12 month then it will roll automatically to indefinite contract. Basically it means that you have to pay them fees forever.
Please do not do this mistake and do not consider to go with Direct365.
Rather go directly to service suppliers.
I cannot even rate them, but i have to put 1 star

Very helpful and friendly customer service from Sasha Deegan and competitive prices

Just arranged our Grundon Recycling with these guys, seemless, easy, fair priced & painless! Highly recommended!

Don't waste your money with this company that is all I can say

Steph was quick to respond and provide a competitive rate

Avoid this company! Absolutely abysmal customer service, very rude and ignorant. Issues with contract (no signed contract) which I'm having a nightmare with. I don't even want to give them one star

Even if you are in a very busy work environment, they make sure you don't get lost. They were friendly and straight forward

I suspect the reviews giving 3 stars are more cannot be for the CLINICAL WASTE collection which is absolutely appalling. Another failed collection meant for 24/01/2020. Waste piling up yet again. No-one replies to emails.

So far, Direct365 have been fast and incredibly response. We look forward to dealing with them further.

Signed up this week for a recycling service, i had excellent service from siobhan.
It was quick and easy to sign up and i would recommend this company to all businesses

Just got off the phone to Charlie. He was very very helpful and couldn't do enough for a small start up like us..He pointed us in the right direction for what we needed without trying to sell us stuff we didn't need. Would thoroughly recommend..

Very happy with the Customer Experience from Sasha, really helpful and efficient in taking my order.

They let us down big time after lots of reasurances. A month down the line and have not bin instulated. Waste have piled up, no one seems to know what they doing in this company so I'd like to say this company is as pile of waste as our piled up waste due to this very unreliable company. Save yourselves people.

Professional, polite and prompt customer service from Lauren Reynolds

Very accommodating and quick to reply to queries. Service always great.

I do not recommend Direct365 - please consider carefully before signing a contract with this company.The service I received has been lamentable. As a small business I require reliable waste management to uphold safe practice. The collection service did not pick up dangerous sharps waste as agreed per our contract, and subsequently said that as the driver had gone to the site (albeit without picking up any waste and being on site for 1 minute as per tracking - thus inconsistent with even trying to pick up my waste) that this counted as a collection. Upon contacting customer services, several employees and a manager refused to accept that this was requiring any remedy in that "we paid the driver so we can't collect again." Shameful attitude. Please seriously consider before signing contract with this company.
Dr James Olding

Helpful and efficient customer service department. Very nice and professional staff, big thank you to Sharon Glen-Williamson. Good job. Marzena @ Newman Cams

If I could give this company ZERO stars I would. We have been using Direct365 for 7 years and during this time they have continuously fallen short. At least once a month if not almost every week during some periods our collections are not completed. They send us GPS reports saying that the drivers have been yet our rubbish is still here and the process of trying to get service resolved is very long and they treat you like you are lying. The lack of remorse and lack of care for customer service is baffling. Always excuses and no apologies. We have withdrawn our contract with Direct365 and the end cannot come soon enough. VERY DISAPPOINTING AND POOR SERVICE!

Absolute rubbish company!! Constantly chasing them for bin collections and they are no help at all!! Do not use!

Awful company with horrendous service.
Have not collected bins for near 6 weeks now. Having to call them every other day to chase for a collection date, but regardless of the date they give, bins are not collected.
Unhelpful customer service team who never get back to you, was forced to get an additional bin because the bin was too 'heavy', well what do they expect when they don't collect the bin for a month! Avoid using this company!!

I highly recommend Andrew Lewis, he was so helpful and very fast at being in contact.

Everything was done very smoothly with no worries.

to start of with how do i give 0 stars, i am leaving a review from Pepe's Birmingham and we have 8 store with this unreliable company. I will never recommend this company to anyone, they removed our bins one week early and refuse to cover the cost of the local clearance companies. CAN YOU IMAGE IF I TERMINATED THEIR CONTRACT ONE WEEK EARLY... also too many problems during our contract, so please stay away from this company, total amatures.

I have called and complained to Trading Standards...

Honestly these guys literally don t have a clue what they are doing. Tattoo studios avoid like the plague! Constantly charged for services that have not being provided... criminal!

Steph was very helpful and got back to me promptly. All-in-all, good value.

I have only just signed a contract for 12 months, but what a breath of fresh air. I have been stuck in another waste companies contract and there are hidden fees all over the place. Direct365 was very easy to deal with, explained everything very well and have been very impressed with the customer service to this stage. Obviously, the proof is in the pudding but reading the other reviews I cannot see this will be an issue and would highly recommend your services.
Amanda, thank you for your help.

Quick reply to enquire and great costing. Friendly staff. very helpful will definately be using them again for further inspections.

i emailed the company and within in the our they had replied with a estimate. there correspondence was excellent i would recommend them to anyone, i will certainly be using them again in the future

Very good service received from Lauren Reynolds Customer Loyalty Advisor.

We have used Direct365 for PAT Testing our electrical appliances and found the service to be professional and hassle free. Thanks to Sasha for handling our request so efficiently.

These guys are a joke. Never attended and when i phoned about it the promised reply never happened.

Not happy at all...I had my yearly fire extinguisher service, but have been billed for a 'frost horn'. It's a charge for an item that I did not receive. At no point during the service was a 'frost horn' even mentioned to me! Fed up with being pressured for the payment, but have paid as there is enough to worry about at the moment. Will not use this company again and can not recommend!

Rang this company for a quote, agreed terms and conditions. I was asked for a good review and I will get 1 month free. When it came to going ahead for the contract sales staff simply refused what we agreed initially (On-demand collection of waste instead of every week).

Just waste of time.

Ordered last Tuesday, rung to chase a week later and informed there was an error and no stock for 3 weeks. Now we have annoyed customers very poor

Assisted by Steph Jones. Very helpful prompt and responsive set up an account in a very short space of time. Recommended.

As with majority of reviews on here .if you are looking for waste collection I wouldn't recommend horrible customer service always missed collections excess weight charges even when they missed collections so off cause it's gone over More

Great company, I use these guys for fire alarm/servicing work in apartments around Mayfair, Kensington and Blackfriars and find them to be profesional and very reasonable. the engineers turn up on the time as agreed and was very polite. booked it all through Rachael and as soon as the work was completed I was sent all certification and documents. I have already booked these guys in to do other properties for me.

This company are completely incompetent and communication terrible. We have (unfortunately) been with them for a while due to sadly getting stuck in a contract and honestly cannot wait for it to end. From missed collections, over flowing medical waste bins due to the missed collections to drivers LYING and saying collections have been made when they haven't. No one has any idea whats going on as there seems to be zero communication between Direct 365 and PHS. I am sick to death of chasing up collections and trying to find out when they are going to be made, this isn't my responsibility and is the responsibility of the facilities management company (in this case direct 365) Whats even more frustrating is I've tried to cancel the contract due to missed collections, told I couldn't and that the service would improve, it hasn't and the situation has only worsened. We haven't had a collection for over 5 weeks and now, have full medical waste bags piling up next to the bin. This is absolutely not acceptable in any way and we could get into trouble for it. I understand we have also been in lockdown but I did call prior to make sure a collection was made either before lockdown or on returning to the studio. This hasn't happened( due to driver lying and saying collection has been made when it hasn't) and I am at the end of my tether. DO NOT ENTER INTO A CONTRACT WITH DIRECT 365. Find a good reliable, independent facilities management company. I sure will be when the contract finally ends next year.. (for anyone reading this I'd like to point out that we don't keep the medical waste inside our studio, it's in a bin yard elsewhere)

Lauren the Customer Loyalty Adviser was excellent, she was professional , and efficient, taking the time to listen to my concerns and then acting positively. Many thanks, Dave

We have used Direct365 for many years, we have only had one problem which was resolved swiftly and professionally. In my opinion you can only judge a company on the way they handle problems, and these guys were spot on.

I would strongly recommend them.

I have worked with Craig Weaver in the Customer Loyalty Team for around 18 months or so now and have always found him to be very professional - always follows up and is proactive in resolving any issues should they arise. For this reason alone I would be loathe to switch suppliers unless it was significantly cheaper elsewhere.

Can t thank Andrew Lewis enough for all his help! In the process of opening up my first studio during a pandemic which is rather stressful as you can imagine but Andrew has been nothing but helpful and worked very quick to get my account up and running. No hassle at all and very professional!

I spoke to Amanda today and she was wonderful. As a small start up, I have found trying to organise waste removal has caused me many problems this week and in one quick call Amanda fixed them for me.
Thank you.

After having an awful experience with another waste management company, Andy was incredibly helpful and informative in setting up the waste disposal for our tattoo studio. All the staff I spoke to were very polite and helpful.

Emma S has been absolutely amazing! I'm so pleased with the speedy outcome. Thank you!

I get a slip through the door saying the waste is 'contaminated' (with a piece of concrete, but we didn't know). This is fair enough, but leaving the bin full, on its side outside a neighbouring business somewhat less acceptable.

Direct 365 arranged our legionnaires risk assessment. They were very helpful when we needed a quick turnaround for the reporting. They also arranged an asbestos survey at very short notice. Nothing was too much trouble. I would recommend Direct 365.

Have used Lauren and Direct365 for 3 years now very good company with great customer service and good prices.

Great service from siobhan , set up was nice and quick and i got the cheapest rate !