J Olding

Review of Direct365

I do not recommend Direct365 - please consider car...

I do not recommend Direct365 - please consider carefully before signing a contract with this company.The service I received has been lamentable. As a small business I require reliable waste management to uphold safe practice. The collection service did not pick up dangerous sharps waste as agreed per our contract, and subsequently said that as the driver had gone to the site (albeit without picking up any waste and being on site for 1 minute as per tracking - thus inconsistent with even trying to pick up my waste) that this counted as a collection. Upon contacting customer services, several employees and a manager refused to accept that this was requiring any remedy in that "we paid the driver so we can't collect again." Shameful attitude. Please seriously consider before signing contract with this company.
Dr James Olding