The Customer Service manager behaved rudely, spoke with a nasty attitude and tone. Prejudiced treatment regarding policies. This definitely is a poorly managed store as employees do not follow the necessary proper procedures.
The store itself isn t bad. I had an interview there and it went really well so I got scheduled for a second interview. The reason I m rating low is because woman doing my second interview walked up to me and I don t even think she called me by name. She put her hands to her chest, crossed her fingers and just said she couldn t interview me because they have a strict dress code and I was wearing jeans. Well they said business casual and I did with what I had ( blouse, jeans, flats and a cardigan). She didn t shake my hand or even say we can reschedule which is completely fine. I just think they should have let me know ahead of time and not use it as an excuse to not interview me. The person who originally interviewed me walked by and ducked her head really low pretending she didn t see me. Just hoping to warn others as they do start at a fairly good pay.
Dillard's at Northeast Mall is great place to shop. Their customer service is exceptional and the store is continuously well organized. As a customer you will enjoy the experience.
I love their shoe selection but other than that it's just your typical department store
Had great deals on winter clothes, I will be dressing to impress this fall
Shoes area , ask for and elouahab, nice person 5star
One of the few places that carries men's pants in 36in length
I love my Dillards, the staff is friendly and everything is superb
There was a lady named Bushra, who works for Clinique. She made my shopping experience worth coming back to this Dillard s! Great customer service skills.
They have beautiful styles, and at the time I was there they were having a big sale, so the prices were great. Typically their prices are a lot higher!
Very friendly employees they always go out of there way to help me even if I'm not going to buy anything
I love Diilards. If you catch it right you find some great deals there.
Dillard's is very well stocked and clean and friendly service. And I love the way the men's section smell as soon as I walk thru those doors. I love the smell of men's cologne.
So many great deals!! Had to make some returns and they were really fast about it.
All the employees were very helpful. This particular Dillard's has an OVERWHELMING Big & Tall section. Not a bad thing, whatsoever. Very big selection
Located inside Northeast Mall. Has all the usual shopping you expect from Dillards.
Goid place for my makeup and perfume. Don't spend much time shopping for clothes though
Totally love Dillard's! It seems like they are always happy and ready to help you!
The store at northeast mall is clean and well organized!
Would I go again?
Definitely!
I was shopping in lingerie department and I has I struggled to find size , Melissa Allen, came to my assistant.She said she would give me free sizing which I never had.She was so helpful and for the first time I have a bra that fits!!! Thank you for the great customer service!!
I asked for them to check if they had a shoe and they said they did. drove from hulen mall to northeast and the box is empty. i just wasted my time. they are so unorganized.
This was the Dillard's outlet store. Could use a little bit more attention to cloth placement
Nice stuff. Horrible return policy/customer service.
If you have never been to Dillards. Here is some advice GO
I bought an outfit that apparently shed too much glitter so returned it on 9/2. I was told refund would be ready in 4-5 days. I called on 9/7 they said they had been too busy. Called today 9/10 they say the cashier left early that call back tomorrow? What preposterous excuses are these for a customer refund? Nobody is asking for the receipt no nothing. Highly disappointed.
Came here with girlfriend for an after Christmas sale. It was total chaos and some really uncouth and unfriendly folks
Someone working the floor was hard to find. The store is beautifully laid out. The merchandise is top notch; good quality. It is always fun to browse amongst the plethora of crystal, bedding, furniture, fragrance's, shoes, hand bags (so much more) and dream. Dillard's still maintains a strong hold in the upscale department store realm.
We don't have many Dillards in Los Angeles. I was visiting in Texas and decided to stop in
Good quality and large selection. The sales are really good when they have them. Bought beautiful pair of leather sandals for 60% off.
Nice store, and you can catch great sales on the Ralph Lauren Polo clothes
It's a really nice Dillards! And the sales associates are very polite, helpful, & go the extra mile to wrap breakables!!
I just browsed around and I liked everything they have.
Staff is not knowledgeable, really young kids, couldn't help me out. It's a nice dept. Store.
Walked in for a new suitcase, found the furniture department! Great prices and great service from John.
Great deals on men's shoes also!!
Good selection and assortment. Prices are not in line with the rest of retail. Associates are not friendly.
The check out lady was really rude to the people in front of us. Was difficult to find what we needed
One of the few store that still carries petite size clothing for women...I love Dillard's <3
If you are cheap don't waste your time shopping here
Just disappointed with return policy of clearance items. Tried to return 2 suit coats on day 4 with their 3 day return policy and got a run around by the floor manager. I get the need for a policy but if it's day 4 and not months, their cashiers should be given the leeway to make a decision on the floor rather than having to fight with the Floor Manager to get the return authorized. Aggravating customers isn't the way to retain customers. Probably the reason why employees outnumber shopping customers on this night.
Dillards is still a wonderful department store, I have been shopping here as long as I can remember (70's 80's). Customer service #1.
I've had good experiences in the Men's department previously (suits for my husband), until today. My husband bought a custom fit Polo dress shirt that frayed after the first time he washed and dry cleaned it. I took it in today to see what our options are and the manager looked at me (in gym clothes), told me the shirt was too old and cut me off mid-sentence to help a nicely dressed gentleman asking about dress pants. I've never felt more judged and not have seen such poor customer service since I watched the classic department store scene in Pretty Woman. I promptly called my husband and told him he needed to find a new place to shop.
Staff are routinely verbally abused by managers. Terrible way to treat employees.
Dillard's Aveda Salon, treated me great, saw Brenda for a wash, great head massage, cut and style. Skye gave me delicious tea prior to my appointment. Relaxing environment.
Bought a few items over the phone. Attendant put them on hold as promised. Great selection. My new go to store.
I always buy my shoes here for events and parties however I'm not coming back anymore because of the very rude lady who seemed to be Indian who assisted me. Someone always assists me when I go shopping in Dillard's esp. in women's shoes but she was off that day. This rude lady who assisted me just throw the boxes on the floor. She just gave the shoes to me and walked away to assist other people. It wasn't busy and there are other salesladies who are just standing but I needed to wait for her because she is still getting the shoes for the other customer she assisted after me. I can't understand why she is being so rude. I have lots of questions and suggestions to ask but she turned me down like that. She came back and asked if I'm getting the shoes and I just said No, not because of whether I like the shoes or not but because of how she treated me. First time to walk out of Dillard's without having to buy anything. 1st time to experience bad customer service here and I'm not coming back!!!
Greg in ladies shoes gets 5 stars, but most other ladies Dept shoe employees say huh when you ask a question. I ve learned not to repeat myself since for most, huh is an audible antennae to digest what the person thought they didn t hear, if you repeat yourself you ll just find halfway thru the huh person will interrupt you to answer your question. Sigh. At work, and people other than close friends: pardon me I didn t hear you , sounds like work but it s nicer than the lazy huh . Thanks Dillard s.
I require the use of a mobility scooter. The Elevator was broken and was unable to access the 2nd or 3rd floor.
Maybe I just came at the right time but I found this location to be near perfect. Exceptionally helpful and friendly associates in every department I shopped in, amazing selection and sales that were jaw dropping! I was especially impressed with women s shoes and handbags. Wow! I ve been wasting my time at the discount stores.
Beautiful store il be back some time soon staff very helpful thanks.
I've never actually shopped at Dillard's but any time that I am browsing through Dillard's they have great customer service!
Nice store a lot of diffent stuff to buy clean workers nice
Good selection, but formal dressing's attendants were snobby and petty.
The gucci perfume lady that was on shift tonight was the rudest of rude. I understand she's working and trying to make commission, BUT she ignored me to my face. I was standing in front of her making eye contact with her and I politely asked in a normal tone, "excuse me ma'am, where are the elevators?" She didn't bother to talk me or care to help, instead she proceeded to give her gucci cologne sample stick to my husband next to me, and my 15 year old son, I said loudly "wow I can't believe she just ignored me like that". Dillard's, I don't know what was wrong with this worker of yours but it was uncalled for and clearly rude. I don't think it would of been hard to point us in the right direction. Not cool at all.
Good thing was, the woman at check out in the mens dept where all the hip clothing(best was to describe it?!) is was amazing and super sweet!! She was over the top soooo SWEET. THANK YOU!!
KINDNESS GOES ALONG WAY.....
2 times coming in here..filled out application for dillards credit card..and denied..but been approved for discover card and multiple credit cards with my 700 credit score... I'm not coming back to dillards again...nothing against the store..just if I can't get a card here why shop here. Thanks
I love Dillard's. Alexandria M gave the absolute best service. My daughter felt so good leaving. I'm a very critical in terms of service and MS Alex exceeded my expectations. We are her newest clients.
PRICES YOU CAN AFFORD, YOU GET HERE DON'T WANT TO LEAVE. GREAT PRICES
Couldn't find the right dress shirts that I needed at the other stores. The selection was perfect and the staff members were very helpful. Yes, I am one of those sizes, at the end of regular and the start of big and tall. But I am not sure why.
As department stores go, Dillards is a great store. That said, prices are astoundingly high.
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