Dick Poe Toyota Review

This place is hit or miss. Sometimes I go there and they have good service and other times it is bad. Wish they could get it together.

Antonio and Rhuben were awesome. We had an informative, relaxing no-nonsense buying experience at Poe Toyota. Would recommend to family and friends!

Bought a new Tacoma here and had top notch service from start to finish.

Live the friendly service staff. Willing to change the front brakes despite late arrival.

Great customer service all the advisors are always so helpful. Sometimes the wait is a bit long, but at least they take walk in customers unlike Fox Toyota I will never go there again.

Great dealership with a wide variety of options for all the Toyota line up. Jesus Soria was great help when I went to ask for some info on a 4Runner, I really recommend him as your sales man if you looking for a Toyota, he knows his stuff and is friendly and easy to talk to.

Great pricing and service. Over $10K cheaper than other Toyota dealers in the El Paso Area. Ask for Robert! Amazing customer service and will really take care of you!

-Gavin and Natalie

David Maldonado was very professional and honest with the treatment and information he gave us to take the delicious one to buy our 2020 Tacoma

Enjoyed my purchase from Poe. I purchased a Toyota Tacoma this past weekend from start to finish no issues! Recommend!

Chris Wadsworth gave us a good service and deal on a Toyota camry.

Great customer service Robert Alvarado (salesman). Our salesman made it quick and easy in buying our 2021 4Runner. Will definitely refer him to our family and friends. Thank you!!

Cesar Carranza was very helpful and kind. Helped find us the perfect truck!

Raul Montanez was of great help! Made my car experience great.

Raul Montanez is a very humble,patient, and amazing person to make business with. Everything went super smooth with him. I was already going with the mentality of buying a new car but I just wasn t sure which one just yet. Raul did not hesitate to try and help me, show me what s available, then let me drive it. He also provided me with three options to choose from when buying the car, explained each one and share his thoughts/opinions of it. I definitely recommend him and will be more than happy to go again and buy from him.

The sales manager was also very professional as not every manager takes the time to come out and thank you or even bother to say hi and bye.

Very good service they treated us super well I recommend this place, especially our representative Gregorio was very attentive and very knowledgeable

Always take my toyota for service.
They are quick affordable and my car comes out washed. Love it.

Had a bit of trouble when I bought my car. After the sale they accidentally locked me inside the dealership. The next day when I had my car detailed, they took the floor mats that the vehicle came with. However after talking with the dealership, they were able to provide me with new floor mats.

Friendly staff in the parts department.

Ricardo Fierro was very nice and polite while showing us some used Tacomas.

We are a Toyota family.

I purchased a 2021 Toyota Tacoma at Poe Toyota with Salesman Darrin He was very helpful and patient with me trying to find the exact Tacoma I wanted I highly recommend Darrin and Poe Toyota and give the Dealership
5 stars

Raul Montanez, worked with us to get the Tacoma and deal we wanted.

Amazing customer service, great cars, great deals. Highly recommend!

If I could gave more stars I would. Thank you Joseph for helping me get the I wanted. I was having problems with financing with my back but Joseph hooked me up with Alberto who ran my credit and I was able to get a better deal than what I had before. I greatly appreciate. I highly recommend going to them because they have the interest of the customer in mind.

Great customer service. Very attentive and informative. Great people, great service!

Purchased a Prius C from here one year ago
Good schedule maintenance
Military discount available
Didn't use their finance because USAA proviede a way better offer

I am very happy with my recent purchase of my brand new vehicle! I would like to extend my gratitude to Andrew Castruita for making it happen, he was very helpful.

Sold me a new truck. Only had to negotiate on it once! I was extremely surprised when they shot me back an offer I wanted in just a few minutes. Darrin and Ruben are awesome. Looking forward to coming back for service.

What happened?
Traded in my camry hybrid Saturday for a Rav4 on Saturday with the promise of a car wash and a full tank of gas. The sales associate asked me to return another day to wash it and fill it up due to a long line. I called a day before and scheduled a time to come. Today when I arrived on my lunch break at the time I stated i would yesterday there was six cars in front of me. Because of the time issue , I said I would just take the gas and be fine. When I got in my car it was only half full. I immediately went back in and told my salesman. He then stated they changed the policy without him knowing to only giving 5 gallons and I could talk with a manager. When I talked with the first manager he said the same thing even though he saw my promise of a gas fill up. He then referred me to the manager who was in charge of my deal. This man apologized and personally drove my car to fill it up himself . . .only to get turned down too. He also was uninformed of the policy change . . . A sales manager. . .not his fault but wow. Even a shady dealer would fill up the tank of a vehicle before it drove off the lot. Extremely diappointed that a reputable dealership who I recommended to people before has changed for the worse. I would never recommend this dealership to anyone.

Great customer service!! Chris Wadsworth got a great deal on a SE camry and everything was quick and easy.

Salesman was Great he showed us all these test on our vehicle performance he went out of his way to show us each and every detail of our car. I dreaded buying a car cuz it takes so long and this was so fast. I've literally waited 6-8 hours. I am so happy! Thanx

Chris Wadsworth was Amazing! He got me an amazing deal and a beautiful brand new 2020 Camry! Highly recommend and YOU SHOULD ASK FOR Chris Wadsworth!

We had an awesome experience, Mr. Cesar Carranza was very helpful and went beyond on our expectations to make sure we got what we were looking for. Thank you.

Thank you very much to Mr. Carlos Reveles for helping us choose our new truck, and for his super friendly treatment.

David was an amazing agent helping me get three cars! It was amazing i would recommend him 100%! Go to DAVID!

Poe Toyota was great place to buy my first Tacoma. Paul Tarango is an awesome and patient salesman and answered all my questions and concerns. Check him out at Poe Toyota.

I was in Poe Toyota this past weekend and I wanted to give a shout out to Moses Lagos and Michael Bolanos. Michael is an awesome salesman and while I was so undecided he knew which truck i really wanted and made it happen! Yay! Michael has high energy, made me laugh and got me into a great truck! Highly recommend him for anyone that is in the market for a new vehicle! Thank you Moses and Michael! Great team!

Best service we have ever had!!!! Definitely helped us get into a vehicle we liked no pressures, went above and beyond to help us!!!

This shout out goes to Irvin! He helped us trade our car for a larger vehicle. I was so impressed with his customer service. He actually listened to us! All the other dealerships we went to immediately took us to the new vehicles when we made it clear what our budget was. He listened to exactly what we needed and what our goals were and found us the perfect vehicle and got the price to exactly what we wanted. We didn't even have to haggle with him. It was an absolute blessing and we couldn't be happier. I recommend him to anyone looking for a new or used vehicle! Thank you again Irvin!

DON T TRUST THESE CROOKS AND SNAKES!!!!!!! I just took my car in for a simple repair. I wanted my cars sun-visor replaced which they did, however, when I got my car back the front bumper was falling off and a piece of my roofing was torn off as well.
I literally got my car back in WORSE shape than when I took it in. DO NOT TRUST THEM!!!!! DO NOT TAKE YOUR CAR INTO THEIR GARAGE, Whether they butcher your car behind your back on purpose or not, you will end up having to go back to them for more work.

I was attended by Mr. Jesus Aguilera on 01-23-2021.
As I pulled up to the dealership, he introduced himself and asked me what I was interested in.
I told him I was looking for a used Toyota Corolla LE as my older one had run its course.
He directed me straight to the used car line up and showed me some vehicles.
One I was interested in was already being viewed by another customer but no worries he found me another one.
We took it out for a test drive on Montana Street and on I-10. All the while he explained to me all the working features the car had, and showed me how to use them.
My girlfriend and I were impressed with his professionalism and patience. He wasn t pushy at any point. Allowed me to think and talk things over with my girlfriend and I purchased the car.
He explained to us all the finance procedures and policies.
I want to thank POE Toyota for having him as a valued employee in the Sales Department.

Joseph helped us out with a new 2020 RV4! Made us feel at ease with the purchase and work hard to get us a great deal! Highly recommend!

Paul Tarango was awesome!! He definitely went above and beyond on helping us find our dream Lunar Rock 4Runner TRD Pro!
He knew about a shipment coming in with our specific request. Although it was already sold he took the time to show us the vehicle anyway. Luckily for us the previous deal didn't follow through and thankfully we had Paul's insight to get first dips on it.
Thank you Paul for guarding the Unicorn!

UPDATE* A representative from Dick Poe reached and made an offer to reconcile what happened but when the offer is simplified, it was Mr Gomez, we re sorry for attempting to fleece you of $1,000. In an attempt to restore trust- give use more of your money, however we won t be taking as much this time because we are giving you a discount.

With that said here is a full account of what happened.

4/14/2013
To Whom It May Concern:
My name is Matthew Gomez and on the morning of January 9, 2013, I took my vehicle to The Dick Poe service department for the Mini-30, 000 service package (See invoice attached). Unsurprisingly, I received a phone call from the service writer informing me of several concerns the technician found that exceeded the service package I had already authorized. I approved of a transmission flush but declined the rest due to my budget constraints, the demeanor of your service writer, and given the service history of my vehicle I was prompted with great suspicion about possible fraudulent concerns and behavior by your employees.
Above all else, understand that I m a graduate student living off of a confined budget of loans and grants. Also understand that when a customer drops off their vehicle with automotive technicians directly associated with the dealership, there should be no reason that the service he or she is receiving is up to par with manufacture standards and performed to a degree of execution that there will be no doubt about the service and products they are receiving with their vehicle. And yet what took place that morning needs to be brought to your attention.
Attached is the list of concerns I was given that allegedly needed to be addressed and the estimated costs per service. Instinctively 3 of the 7 were enough to prompt suspicion and further investigation. The 3 concerns were:
1. A Water Pump Leak
2. The timing cover-crank seal was leaking
3. And replacing a bulb for $48.00.

Replacing the bulb for $48.00 is ridiculous and for lack of a better word a rip-off , given that a pack of bulbs costing $7.99 and knowing the fundamental workings of a Phillips-head screwdriver addressed the concern. The leaks however are a bigger concern because:
After having them investigated by 3 separate automotive centers with one being a scion dealership,
After two road-trips between El Paso & San Antonio,
And four months later,
The two leaks were and have yet to be found, and would have cost me a little over an estimated $1,000. To have been so wrong over such costly repairs, on top of Mr. Villalobos s life-or-death demeanor of fixing this problem, and the inflated costs of fixing a simple light bulb has created an enormous doubt and simultaneously has me calling into question the dealership s credibility and integrity. Such Questions are:
Is this a con-job?
Did I even get the service I requested and paid $405.39 for completed?
Am I the first person to bring this to your attention?
And if I m not the first person to bring this to your attention why do these employees still have a job?
Has Dick Poe Scion been complicit & enabling of such an unethical practice?
But if Dick Poe Service center isn t swindling the innocent how could certified technicians directly employed by the dealership get so much wrong given how costly these repairs can be in the end?
You can rest assure that your superiors and any outlet offering me to review my experience will receive either this letter or a detailed explanation of what happened that day.

UPDATE PT.2- I recently bought a Tacoma and saved upwards of $5,000 by doing homework and purchasing my vehicle in San Antonio. Not only will Dick Poe Toyota not comedown on their prices, but also mention they don t have to. Now that I have done the footwork in buying another Toyota vehicle, and dealing with their salesman when my father and I were buying vehicles, I like to believe I ve made a case that no one needs to visit Dick Poe Toyota for service and sales.

The staff members in the service department were polite but the time estimate given was seriously wrong. We were told over the phone that our airbag recall would take an hour when we scheduled our appointment. When we brought the car in, they said it would be two hours. After two hours, we hadn't received a call and were unable to get through to our representative in the service department after calling for 20 minutes. We returned to the dealership and were told it would be another hour. An hour and a half later, we received a call that the car was done. We drove back to the dealership and waited more than 20 minutes for our car to actually be done. All in all, it took 4 and a half hours for the airbag to be replaced. Not a great experience at all!

The entire team was excellent! Gus handled the purchase of our new vehicle while Tony Aguilar the used car manager handled our trade-in questions with great professionalism and polish. We always felt cared for and valued right down to reviewing documents with Irvin Vasquez the finance manager. This dealership offers a great selection and the facilities are upscale.

Excellent customer service. From the service department to the cashiers...even the courtesy shuttle guy was nice.

Very rude staff. Some lady wanted to charge me $50 to cancel my GAP insurance which I didn't need in the first place when I bought my vehicle, also asked them to remove the dickpoe sticker and they refused. I never allow any dickpoe add to be placed on my vehicle on the first place.

Thank you Ben Salazar for helping me find an amazing vehicle for my family and I! Excellent customer service, made us feel welcomed, explained the vehicles features, explained the whole process, kept us updated while our vehicle was being prepared. Thank you !!!

Service department is no good. Kept losing me in the system and when I came to pick my vehicle up they couldn't find it. I saw it parked right in the front but they had someone else's information attached my car.

The whole staff was incredibly accommodating and friendly and I'm glad to have found my new dealer service center in Texas.

Andre Perez is a very nice and helpful person, he helped us a lot, thank you very much

Excellent Customer Service provided by Mr. Joseph Ramos (Service Rep). He is always going above and beyond the call of duty to have our Tacomas and Tundra in top shape. He is always positive and always attentive with a Sincere smile.

We ve never really had a good experience at a car dealership but this place is different. We were treated with respect, not pressured and the manager came by to say hello and thank us for coming in. We didn t buy but when we do we ll be going back here. The staff here was all professional and it was a beautiful dealership. They were willing to work with us on the price but we weren t yet ready to buy. At least they deserve a nice review for the treatment we got here. You will be getting our business when we get closer to buying and thank you!

Saw this truck and got in love with it! Chris Wadsworth made everything smooth and helped me a lot definitely worth buying here!

Danny Escobedo was a great help! Best salesman s I ve worked with. Really went the extra mile to help me out. Definitely recommend asking for Danny when you stop by.

Good service thank you Joe Villalobos and the drivers.

Jesus had the perfect balance of professionalism & friendliness. He made me comfortable from the time he greeted me. This was definitely a positive experience.

I started visiting Dick Poe Toyota 2 weeks ago and the past few times I visited the customer service was outstanding! Joe Villalobos and his team along with Joel Rodriguez providing us outstanding service during our visits. They took care of our questions and vehicle at light speed service! Joe spent 5-6 hours dealing with my situation with my Toyota and answered my questions left and right with calm and professional manner. Thanks Joe!

Also thanks to Christian Arvizu also with the tire rotation!

If you re looking for a new car, I recommend asking for Paul. He helped us get a great deal on an amazing car, if it weren t for him we wouldn t have found it anywhere else. He was super helpful even after we left the dealership when we had questions about it

PEOPLE, THE SERVICE DEPARTMENT OPENS AT 7:00 am AND CLOSES AT 6:00 pm DURING THE WEEK. OPENS AT 7:30 am AND CLOSES AT 5:00 pm on SATURDAYS! THERE'S AN ISSUE WITH THE WEBSITE! CALL AND SET AN APPOINTMENT FOR FASTER SERVICE!

So I've not had my vehicle serviced here but I've called a few times to ask for quotes and questions about my car.

I plan on going here next time I need services, and probably gonna trade in my current car for a new one.

So far all the people I've talked to suggest to go here vs. Other places.

Antonio Vargas (my saleman ) great communication thruout the process . Availablity was superb , and his knowledge of vehicles that where shown to us was above and beyond . Would definetly purchase next vehicle from this dealer. Super satisfied with pur vehicle , very clean very well taken care of .

Mr. Cesar Carranza is highly recommended, excellent treatment and service, but above all I thank him for his dedication, since he did everything in his power to help me get my SUV. Honest and super professional treatment!

Luis Garcia gave us great customer service. He even offered to watch our kids while we negotiated the price on our vehicle. He was very professional throughout the entire process. Great job Poe Toyota!!!

Brian Martinez was our sales rep. and we are very pleased with the way he helped us with our purchase. He is very knowledgeable and we also appreciated his demeanor. We will definitely come back for another purchase. Thank you very much!!!

Went in for an oil change and noticed no was practicing social distancing, no mask were being wore, and no cleaning of the chairs after people left. I left after I noticed this.

Here we go again. Worst service in town. I've bought 4 vehicles from Dick Poe over the years. Every time I take vehicles in for scheduled maintenance, same Ole song and dance with this unprofessional staff. I have a prepaid program with dick poe and every time they are trying to charge me. The last time it was a computer upgrade, they lost there files.
The latest is I took my truck for service and waited 15 minutes for anyone to come out and greet me. Walked in and ask for a manager, Albert came out and did not have much to say as usual. Very disappointing. Service has gone down the drain.. In addition, any time you try and call any management they never return calls.

******Update.***** GM calls my phone and says he will not service my vehicle any longer and to pick it up. I go in to pick vehicle up and ask to speak to him. Some old guy trying to act like some sort of tough guy.. towards the end of his senseless rant about not servicing my vehicle any longer. He tells me do you know who I am? I said yeah your the GM here. He says no do you really know who I am? Who I know? LOL what a joke.. It appears he was trying to threaten me. What kind of GM is that? Stay away from this place. Spend your money else where.

From a disabled veteran..

Owner response to every negative review is the same. We'd like to know more. If you can't read and figure out the problem you are probably incompetent. My new Camry xle list 28mpg on sticker. It is getting 21mpg. DO NOT BUY AT POE

To get to the point If your looking for a great deal chris wadsworth is the salesperson to talk to. As soon as i pulled up he approached and asked what i was looking for and my budget which was a little hard to work with but I was not going to drive a car off the lot if it was overpriced! He was able to find a new car 2020 with no miles for a great deal and fit perfectly with my budget. Best decision ever. Go talk with chris wadsworth!!

Andre Perez was very helpful, worked hard to get us in our new vehicle and took a lot of time doing so.

Danny Escobedo and Bryannnn Martinez took care of us and got us everything we needed!

Excellent service and treatment from Carlos Reveles!

Easy and awesome. They took care of use from the moment we walked in till the time we drove away with our new vehicle.