Dick Poe Toyota Review

I feel good bringing my vehicle here. They don't try to cheat you or sell you anything you don't need. They also try to give you a heads up for next time so you can be prepared about a costly service like brake pads or needing new tires. Appreciate that

Service Department is top notch. I bring my two vehicles here for service with Joe V. and I HIGHLY RECOMMEND this place. Sure, I pay dealership service prices, but who cares... I feel confident and at peace knowing that I'll get many more miles out of my vehicles for years to come.

The Maintenance Team have always provided me with great courtesy and customer service. Keep it up!

Amazing customer service, great cars, great deals. Highly recommend!

We were looking to buy a Toyota Tacoma, our sales guy Chris Wadsworth was awesome! He gave great customer service, was friendly and explained everything in detail. Thanks to Moises the manager on site and Felix who was very patient and explained all of the extra coverage available for our new truck. Needless to say we are extremely happy with our purchase, we would definitely come back again. Highly recommend coming to see Chris for your next car purchase!

Horrible customer Experience to say the least with the service dept. My vehicle clearly under Toyota Extended warranty met the miles criteria and the years criteria for the extended warranty for vehicle and they did not cover the part which is hightly expensive. They added their stipulations why they are not able to cover, which were unexepable and pathetic. The rules clearly were bent i their favor not the customers favor, dont expect a favorable experience at this dealership. HORRIBLE SERVICE!

Cesar Carranza gave us great service, he was helpful and patient and we are very satisfied with our purchase!

Awesome experience!!! Carlos Reveles was very professional and helpful... Thank you for everything.

Best experience ever! He gave me a great deal he s super kind, awesome guy!!!!!! Chris Wadsworth

Awesome Team! Great to do business with. Highly recommend.

Very good experience. If you go definitely ask for Victor Mata he will do everything he can to get you a great deal on everything from a car to even insurance. We got a great deal on an awesome car thanks to him!

Danny Escobedo has been great, today marks the third car I get with him. Great service.

Great service, very professional sales reps, they will find a way to help you get a great price and assist with the finance, and best of all they are honest.

Jesus helped me save $300-500 today. He heard my problem and knew instantly what was wrong with it. His customer service was excellent and I can say he might ve been one of the nicest guys I met in my life.

The "manager" came out to finalize the offer on the 4Runner and my trade-in looking at me like I just beat his dog. I left without a deal and 20 minutes later I get a call from the salesman with a reasonable offer. I accepted the offer and returned to the dealership 30 minutes later. When I arrived they left me waiting for 25 minutes then told me the car was sold...as was the other one with the same trim package in a different color. Oh but would I be interested in a another one. It's doubtful I'll ever be a Dick Pie customer.

We just purchase a second car at this dealership and both experiences have been great. Jorge and Cesar promised to help us out and they did!. They offered us exactly what we were looking for.. and they stick to our budget!!

10/10 hands down best service and not to mention how patient and helpful Sylvia Valtierra was! Highly recommend Poe Toyota! 5 start service. Thank you Sylvia!

I appreciate the time and effort the sale man Micheal took to get me the car I wanted!!!

Victor Mata is an excellent customer service & perfect salesman! If you all are looking for assistance ask for him!! He made me and my family feel right at home!

Customer service is straight forward and to the point. Will come back again.

They recently remodeled but have maintained their quality in service and price. Their synthetic fuel oil change is still less than at Walmart or Sam's club.

Basic waiting area and free coffee. There is an open room with some computer games for little kids.

Jesus Soria was the dealer who helped us and he answered ALL our questions and was super helpful with the trade in we wanted to do. Everything was explained, it didn't feel forced or rushed, and even the other team members were friendly :)

Purchasing, trading in, or just browsing for a new vehicle can be stressful especially during the current situation. I personally am grateful for the exceptional sales experience at Poe Toyota. Thanks to Daniel Escobedo and Beto Berumen for all their hard work my needs. From the moment you arrive at the dealership you re greeted by friendly faces. I would urge anyone in the market for a vehicle to purchase it at Poe Toyota.

This is our second new vehicle we ve bought here and it was undoubtedly the best service hands down. Dealing with both Beto and Rhuben Baca. We re return customers and will be definitely coming back in the future

This was unbelievable. The entire staff gave horrible customer service and did not care if they were doing their job correctly. No one had answers.....staff was lazy and could not give an answer to issues with my car. It was always someone else's fault (a tech) which they seem to never find. The manager could not be found. No answers and staff could care less on professional service. Staff was loud and making jokes and over talking myself as if my issue was less than important than what they did socially the night before. Staff unruly with a manager who could not control and take initiative to show the staff common sense. When the (manager) Albert Delgado finally showed up he could not offer realistic solutions. He could not control his staff. Staff aggressive and was saying derogatory statements to me. I assume they thought I did not know Spanish. Horrible experience and will report to better business bureau. Toyota is a great car but the level of employees is an embarrassment. Hope someone sees this to make changes quick! If not.....better business will. We work hard for our money and we care about our cars and our children and elderly loved ones who we transport in these cars. It's scary to realize that a dealership staff could care less except make a paycheck. Go to another dealership who has educated staff and understand that vehicle is safety for you....our children....and parents.

Great buying experience with Jesus Soria, very helpful! We re very pleased

Darrin Ruiz in internet sales was very helpful, knowledgeable and efficient handling a trade-in and purchase of a new car. Highly recommend!

RAUL BECERRA GREAT CUSTOMER SERVICE
Unfortunately 3 weeks after,notice finance people are liars they told me I was going to be finance with Toyota Finnancial and they send me with an other bank,becarful what u sign and check every single paper.

Luis Garcia is a heck of a salesman. He took my concerns and turned it all around got us into a brand new Toyota 4Runner Offroad.
Our family loved our new car so much they're also considering purchasing vehicles with Luis as well!
Were looking forward to being lifelong members of the Poe Toyota family

Very poor selection of 4x4 trucks. The sales people are annoying, asking a lot of personal questions like "how many kids do you have?" What does that matter, I want to buy a truck!!!
Plus, when we inquired on the actual mechanics of the truck, for example the differences in suspensions, all they could say was "it's just a better suspension."
Overall did not like my experience here.

Awesome service! Charlie was exceptional; clearly he went above and beyond making sure we were taking care of. Highly recommend service department at Poe Toyota. Everyone involved was very professional, knowledgeable and courteous. Customer does come first at Poe Toyota!

George was great! Got an awesome car at a great price! Definetly happy!:)

Great customer service, thank you Joseph A. Ramos for your services

I was told 1:30 to 2hr wait to get my oil change. I wait for 5 hours!! When I saw my car finally done with the shop 3 hours later. I waited an hour till I asked the service desk is my car ready? Then the guy blew me off and said ma am it s a 2-3 hour wait, we need time to do the paperwork Then they tried to charge me for my free oil change. I got an oil change from them few months ago and they put a sticker in my car stating next oil change is on us. The only reason I came here was to get my free oil change. Then the best thing the guy could do for me was give me a military discount. Which in fact it was already gonna be given to me because I am in the military. I m not mad about paying, I m just super upset how long it took them to help me. Also how rude the guy was when I tried asking for an update on my vehicle after I waited for 4 HOURS!!!!

I just bought a 2021 tundra 1794 from Andrew Castruita. This guy is amazing and this is the 2 truck I have purchased through him.

Took my 4 Runner in for service. They have good service, but I waited longer than I expected. They really do a good job though!

I brought my car for an oil change today; service advisor, Manuel Luna approached me right away; he took my and immediately presented my car to the technician who performed the oil change within 45 minutes.
Everyone in the shop/dealership was frendly, polite and very professional. I like this place very much.

Quick and friendly service....I dropped my wife's car off for service and state inspection in the morning around 8:30a.m. and it was ready for pick-up by 10:30a.m.
I am throwing in the 5th star because they have a military discount and I truly appreciate a business that takes care of Vets.....Great Job!

Joseph is an excellent salesman, and Beto helped us

Very good service, thank you Rhuben Baca for helping us in our purchase.

Poe Toyota service department FAILED today at basic customer service. I waited over 5.5 hrs only to be told that they did not have a battery for my car. When someone in the department knew that within an hour of me arriving. And then when I asked for some consideration for this unacceptable wait... I asked that the fuel charge on the loaner car be waived... The service manager didn't have the guts or the authority or he just didn't want to waive an at most $30 fuel charge. And I bought my vehicle at Poe Toyota...this is how Poe Toyota treats customers who buy vehicles from them. Make your own judgment...

I have purchased my last two vehicles at Poe Toyota and the service is always the best!! Darrin Ruiz is my go to for any and everything! Darrin always goes above and beyond for his customers! Thank you Poe Toyota and Darrin for putting me into my dream vehicle!

I've never experienced a more helpful and reliable salesman than Jaime Espinoza, he's got to be the very best salesman I've ever meet while purchasing a vehicle

Another great experience buying a car from Poe Toyota, this is the second car we buy from Rhuben our salesman. He is very respectful, informed, and makes the buying experience very pleasant. Thank you Rhuben!

Awsome Sergio & Tony took care of us real good.great customer service..they dont take advantage of customers..they're straight up and honest.highly recommend these guys if you're looking

Thanks to Chris here at Toyota I left with an affordable and great quality vehicle. Best salesman in this dealership. The best finance personnel is Felix. Very great guy. My experience here was great thanks to them.

worst customer service I ever had purchasing a vehicle. The salesman Michael was obviously annoyed because we changed our mind on how much we wanted to spend. In the end we did get the price we wanted but it felt very awkward and felt lots of tension. Car buying is supposed to be a nice feeling. We test drove the vehicle and he did nothing on trying to educate on the vehicle, (although I already knew about it which is why I wanted it in the first place) But he didnt know that. I will never buy a car from there again and dont recommend it. I know its just one salesmen but someone higher up in the place hired him so what does that say about management.

SERGIO MORENO!!!! THIS IS THE GUY TO GO SEE! HE DID MORE THAN ANYONE WE HAVE EVER WORKED WITH. WE CHANGED OUR MINDS A THOUSAND TIMES AND HE HANGED IN THERE PATIENTLY AND GOT US THE DEAL WE WERE LOOKING FOR!

Had a little trouble setting up an appointment....granted it was 11 at night but someone was on the chat. Im sure had I contacted them at a reasonable hour it would not have been a problem. I was able to talk to a salesman, however it is their policy that I HAD to take a test drive in order to get a quote. Ive never heard of that. Also never heard of a $1000 surcharge to order a color that was not in stock. Seems like someone was tryin to make a few extra bucks. Not sure if they are competitive with the Las Cruces dealer.

They know their cars and take time to know their customers! Very personable!

Went to TRY to look and test drive an FRS and some old man did not allow it. He didn t believe I was a real customer due to my age and I m 99% sure that what I was wearing was also a factor in the treatment I received. Bought my car somewhere else.

I have only come here for oil changes since I bought my car in CA, prices are decent wait time is usually on the longer side but the facility itself is clean and comfortable plus all the employees I've spoken to are nice andextremely helpful.

I m a first time car buyer and had an amazing experience shopping here! I was helped by David and Beto for this experience. I would highly recommend them for anyone as they can help you get into the car that s best for you! :)

Excellent service! Ivan Ruiz, salesperson, was very knowledgeable and helpful towards finding our new highlander!

Wow every time we come to buy a car Chris wadworth here Poe Toyota always gives us excellent service and always has patient with us , he listens to what we want and gets us in and out fast . Thank you Chris

Chris Wadsworth, was a great vendor very polite, on point knew everything he needed to know about what we were looking for. We highly recommend him to anyone. Great service!!!

Enjoyed the experience Jaime took real good care of us The paper work was explained to us in comfortable detail so we felted good about price and the transaction

Small issue but was fixed ASAP! Thank you Service @ Poe! Appreciate you guys

Thank you to Paul Tarango and Moises for all your great help in the purchase of my parents car. Totally recommend them in any auto purchase.

Rhuben Baca is hands down the greatest salesman. Made the the experience enjoyable and quick. Was in and out, my time wasn t wasted and best of all, he got me exactly what I needed with the payments I wanted. Highly recommend him!

Paul was an awesome salesman. He was very attentive and helpful.

Abraham Gay always does a great job. We have purchased 3 vehicles from him over the years!

Daniel Escobedo has just earned a customer for life. He went over and beyond to help me get into the car I wanted. Even after the sale he still continues to follow up on my satisfaction with the vehicle. Highly recommend!

I recently purchased a 2021 Highlander and worked with Andrew, thoughtful salesman who knew his vehicles. If you are looking for honesty and integrity ask for Andrew. Robert his supervisor was also great and worked to get me in the right vehicle. We are a Toyota family and own other Toyota vehicles. I highly recommend Albert Delgado and the service department team. Albert is the BEST! I also want to say thank you to Felix in financing, he answered my questions and was easy to work with. This team of Toyota professionals made my experience a positive one. Thank you.

Jesus Soria, is a very fine salesperson, does not pressure you, works with you, treated me with a lot of respect. Hope management will see what a fine representative of the company they have. And by the way, you should give him a raise.

Dick Poe is very customer oriented. Friendly helpful staff, clean and comfortable facilities and prompt service. They don't make you feel like your a burden for bringing your vehicle to be serviced. We'll purchase our next vehicle from them.

Bought a vehicle there. Great place excellent people. Plenty of selection with a no pressure attitude from everybody involved. Tony Aguilar with Jorge Moreno in sales and Mario Olivas in finance made a great impression. Anybody you bump into want to make sure you are taken care of. I give them 10 stars!

after being to 5 different dealerships I kind of lost faith in purchasing a new car. But I have to say Paul went ABOVE AND BEYOND to help me. He did an excellent job , he listened to all my needs and questions with a friendly attitude. I definitely recommend him 100% .

I am amazed with the customer service I received from Lino Hernandez. I felt welcomed at Poe Toyota. Plus, Lino Hernandez took the vehicle to my house so I could test drive it. I will definitely come back to Poe Toyota, and I will tell my family and friend to do the same. Thank you again Lino Hernandez.

I highly recommend Poe Toyota dealership. My husband and I had a great buying experience with our sales associate, Abraham Gay. He was honest, friendly and very knowledgeable about the vehicle that we purchased. My family & I love our 2020 Toyota Rav4 so if you are ever in the market to buy a Toyota ask for, Abraham, he'll take great care of you.

Best place to service your Toyota Hylander. Paul as well as Shop Mgr Joe are the best. They listen to my concerns and took care of them. I strongly recommend this Dealership.

Jesus Soria is awesome!!!! He helped me buy my first car at an amazing rate!!!

Hector Gutierrez was excellent from start to finish. Excellent customer service and worked with us to get the price we wanted. I highly recommend Hector.

Darren helped me out after my car was totaled. Very friendly & helpful, and concerned about my welfare. I drove away in a great SUV from the lot!

My husband and I bought a 2017 Toyota Tundra 3 months ago. The Check Engine light came on about 70 miles outside of El Paso on our drive back home to Arizona today. We d driven 450 miles and had 500 miles to get home. We looked online and found Poe Toyota. We drove into your service department and asked if someone could tell us if we had a serious engine problem. Jeffrey of your service department was able to access our Tundra s computer and told us what the problem was that caused the service engine light to come on. He did a minor adjustment that took less than 1 minute. He then said we could drive safely and get the issue addressed when we get home. He saved two weary and worn out travelers from a potentially very stressful situation. He is a credit to your dealership. We ll tell everyone about Poe Toyota and your professional and knowledgeable service technician, Jeffrey.

I absolutely love my Tacoma they treated me well and got me to where I needed to be ! Thanks poe Toyota !

Every time I stop by, I have an amazing experience and am always greeted with a warm welcome. I guarantee you ll leave with a smile on your face!

Very satisfied and very grateful with the attention thank you.

My representative was Mr. Omar Herrera
We were very satisfied with the service he gave us, he taught us and explained all our doubts and also dealt with us satisfactorily until we reached an agreement I loved my RAV4 that I chose