Dick Norris Review

Brought my 2018 in for a recall that needed handled - Max was very quick to take in my car (30 mins early), and they got it done about 20 minutes faster than expected. Walked next door to grab a coffee at Starbucks and walked back over to relax in the Customer Lounge area while we finished our wait. Overall good experience, I think I'll be coming back for the remainder of my lease.

I was very impressed with the level of service, information and guidance given me during the purchase process. My Sales Rep was Frank and he was terrific. I highly recommend him.

Bought/Leased my last 3 cars here. Great service as well.

I made an appointment to come at 5 soon for an oil change and they said okay. Once i got there, they said I couldn't do an oil change at this hour??? The website says services closes at 6. They told me that was a lie, then change it!'

Just recently had to take my car in for repair and the part was not available. They quickly got me a loaner that I could use for 4 days. It was awesome service in consideration for my situation.

My service advisor was Lenny Demarco. Our interactions were professional, informative and reassuring. Ialways try to work through Lenny because of his previoius excellent service. Many thanks.

A few months ago I took my 2014 Buick Enclave to a local GM dealership. I explain to them what issues I was having in the transmission shifting hard the back doors would not lock sometimes and the check engine light came on and off. While I was there I ask for an oil change so I get a call several hours later saying they cannot fix any of the issues I mentioned as the computer has not shown anything but my oil change I had to pay for is done. Being under warranty I was kind of frustrated because I want these issues fixed this is my family vehicle. Anyway I went to Dick Norris made an appointment with Chaz and he listened to all of my complaints made notes in great detail and was able to resolve each issue. The transmission issue was a stretch motor mount the door lock issue was solenoids in the door and the check engine light was a mass air flow sensor issue. They were able to fix all of these issues with no problems they look beyond what the computer told them and listen to the actual customer complaints. I will continually go to Dick Norris as I own two GM products and I am very pleased with the results in the service department.

I brought my 2007 Saturn Vue in for service as I was unhappy with the other dealership I had been using.

The appointment was made online, excellent, confirmed via email, again excellent, and dealt with the following:

Oil Change
Tire Rotation
Research into a 'rumbling' noise I was hearing while the vehicle was stationary in gear.

The diagnosis:

Motor and Transmssion mounts needed to be replaced (non-warranty)
Air Conditioning unit needed to be replaced (warranty).

Although this appointment cost far more than I had hoped, it was required work and was completed within 24 hours, during which I was given a free loaner, again excellent.

Everyone smiling and helpful. They had just what I wanted. 5 stars

Stopped in to pick up a cargo tray for my vehicle. Also helped me figure out where to take my vehicle for service when the time comes. This place is a lot closer from where I bought the vehicle.

Salesman sized me up when I came in to inquire about a Porsche on their lot, I guess they don t think a 30 year old can afford it. If you can t afford to let someone check a car out and take it around the block then don t put it on your lot, it s a used Porsche not a Bugatti.

It s also priced just 6k below a local certified 2017 with less than half the miles on it, not surprised though as Dick Norris routinely overprices their cars.

Top notch. John Bruno was helpful, professional and ethical. He and the team all seem to have a great synergy in how they help the process progress to completion...whether it's syncing up the phone contacts for hands-free use, getting my window treatment for repelling rain on the windshield or doing the financing at the end. Very happy with my experience.

Top service, great staff all that and good work gets a five

I took my 2004 Century in with a list of service I wanted performed on it. After check in and the mechanics evaluation, Max went over some items they felt were not necessary and a couple they felt should be addressed. I let him know which of those to do and those not to. The work was completed when Max said it would for less than quoted and I could feel the improvements when I got my Century back out on the road...

I had a 12 o'clock appointment for a routine oil change during my lunch break and I was quoted that it would take an hour to an hour and 15 minutes. At 12:45 I was told there was a nail in front tire that needed patched and I agreed to services. I had purchased the tire warranty so it should be covered and gave the service provider the information so he could verify my warranty. The truck took an hour and 40 minutes (1:40) to come out. Once the truck came out, the service provider then began to call to verify the tire warranty. This process took an extra 15 minutes after the truck was ready. I expressed my concern with the manager, who was standing by as his service provider juggled multiple tasks, and his only statement to me was, "oil changes typically take about an hour these days. But, we do offer saturday appointments". Needless to say, with a 2 hour lunch break, I was late returning to work.

Furthermore, this was the second time I have taken the truck to have a routine oil change at this location, (The first oil change took an hour and a half) and both times the truck was not washed or detailed. Over the years, I have always taken my vehicles to the dealership for maintenance and I have never come across a place that does not wash the vehicle after being serviced.

I purchased a Yukon Denali last week from Darrell and love my new car! Darrell has been awesome and made the whole car buying experience very pleasant. Darrell was upfront with us, trustworthy and really easy to work with. He took all the stress out of it and I will look to him the next time we are looking for a car. Even when Darrell was not readily available, another salesman immediately stepped up to help me, knowing I was already Darrell's customer. I was very impressed by the teamwork they displayed and the positive customer experience I received every time I was there. Thank you, Darrell!!!

Called about a vehicle talked to Russ on Monday he is a complete moron talked to Dominic the sales manager he is a little better went thru an entire day of sending info back and forth got approval at the lowest rate on Tuesday and wed morning they called me and told me they sold the car on Monday you can t get any worse than that total time wasters don t waste yours

Max is and the entire service team is always a pleasure to work with. Well done!

Pleasantly surprised with my experience at Dick Norris Palm Harbor. You must experience this dealership first hand to understand the level of integrity and professionalism I had the pleasure to experience! I am very glad I stopped by , You should stop by and meet Dick Norris yourself ! You will be pleasantly surprised!

We lucked out and found just the car we were looking for! Dick Norris helped to make it happen in just two days!

I brought my Kia in for a oil change and rotation.last time I was there they did a alignment. today after two and half hours they they could not rotate my tires because on cupping. five thousand miles ago they were fine and they say I need a new set of tires. I question this with the service writer but he just walk away. I only have 23.000 miles on car and I take pride on caring for it. I have spent over a thousand dollars on my other car in in this service department, I very disappointed

It was an amazing experience. Ken at the service dept treated us exceptionally good and he repaired our car key remotes. Thank you Ken.

My heart was set on a 2013 Buick Verano, preferably with a dark gray exterior. After taking one of the 'convenience group' models for a test drive, I decided that the 'leather group' would be a better fit for me. Unfortunately, there were not any on the lot. John Bruno, my awesome salesman, was able to secure a dark gray Verano with black leather interior for me from a dealership up in Jacksonville and it was ready for me to pick up from their Palm Harbor location a few short days later. Start to finish, I had a great experience as a first-time-leaser with both John and the 'finance guy', Dean. I went to this dealership because they were highly rated and I will return and recommend them to others because they demonstrated why they are highly rated. Thank you, John and Dean, for providing me with such a great car and a great car-leasing experience! Now I have the next few years to figure out if my next vehicle will be an Enclave or a LaCrosse ;)

The Service Dept. took care of our vehicle on time, as promised, and went above and beyond with programming our remote. THAT is how you earn business, although out of character (in a good way) compared other experiences we ve had since moving to FL several years ago. Ha!
We will definitely be back, not only the next time we need service, but also when we are in the market for something new.

I trust Brent and Dennis! Good guys with a ton of knowledge.

I recently purchased a used Dodge Viper from here. The communication from the sales person Breanne prior to the purchase was excellent. We set appointments, communicated daily and the entire purchase went completely smooth. 5 stars for that. However after the purchase I contacted Breanne on July 1st because I had not received my license plate and the temp tag was going to expire on July 2nd. I understand that sometimes things happen and mistakes get made. This would not be an issue if they had made an effort to communicate, or update me when they said they would. with that said Breanne informed me that they had my plate and would overnight it to me. No plate arrived on July second. I Waited until after the 4th of July weekend to call back thinking the mail might be running slow over the holiday weekend. I called back on July 5th and spoke to another sales person who informed me that Finance had left for the day already but tried to find the tracking information on my overnighted plate. He could not find any information on it. He said Breanne, or the finance officer, or he himself would call me back with an update by 4pm on July 6th. No call. So I called them at 4:30pm on July 6th and spoke to Breanne. She informed me that the plate never was on hand and never was overnighted. She informed me I would not have a license plate until Friday July 10th. I called back to speak to the finance department to verify that I will have my plate on Friday and to attempt to come up with a plan for if it does not show up on Friday. At this point I have a $50,000 garage ornament. I'm feeling like I'm not nearly as important since the sale has been made.Maybe the $25000 down payment should have been spent at a different dealership. They have offered no other option for me. I asked for another temp tag so I can at least drive my new car while waiting for my permanent plate and was told no. So now I am making my first payment on a car that I can't even drive. Not happy, not good customer service. I understand that this is a car which was purchased to be a fun weekend car and not a daily driver, however if this had been a car that I needed to get me to work every day then I would be stuck using uber or riding the bus. They would have been getting 1 star if Breanne didn't do such a good job on the sales end of the deal. And it would have been 5 stars if they had just called me when they said they would or given me another temp tag when they realized it was going to be longer than 30 days to get a plate.

I was very impressed with Jared's immediate response to my inquiry on the GX I was interested in. He contacted me timely, was knowledgeable about the Encore GX, including the 'improvements' Buick made since the 2016 model, I traded in. He even went over and beyond to have the vehicle ready for me to test drive it when I arrived.

He and the sales manager listened to my requirements in order to make a deal, and had a contract in place that met my price point and monthly payments ready after my test drive. I am even pleased that my trade in exceeded your expectations and got me a larger trade in offer.

I have never had such a positive experience purchasing a car before. I've always dreaded the process as it always felt the dealerships were more interested in making the sale by pushing me towards pricier options outside of my comfort level and offering less for the trade in so that they make a larger profit/commission, instead of making the customer happy.

I will definitely keep you in mind when my husband is ready to trade in his vehicle. I also will recommend you to my friends and family when they are in the market. Thank you again for making the car buying process a positive experience.

~ Jen P.

Max in the service department is very professional and honest, highly recommended! (Dave From EFG Warranty)

Went in to repair my door and including locks on other door but not only did they not repair the door seal correctly but non of the locks were fixed.

If you are thinking about buying a new or used car, I strongly recommend you go to Dick Norris GMC in Palm Harbor. I got a get price for my trade in, got a great deal on a low mileage GM certified used Tahoe and had a great experience with the parts and service department.
They really made sure I was completely satisfied !!

Horrible staff, very rude salesman and his boss was very insulting .Offered me 28k for a 45k truck .Never going back to that place again. Ill take my money elsewhere.

i got in on time and got out on time without any hassle

Got my brakes done here after we arrived from New Hampshire. Lenny took great care of us, he was referred to us by Don Terrill. Thank you fit great service.

Great Service. Jared was the best. Made buying a car very pleasant, especially compared to the dealerships down in South Florida. He was attentive, helpful, fair, courteous, knowledgeable. I recommend anyone buying a GMC Buick in Florida to check them out. 2021 Yukon XL SLT AWD White Frost Tricoat with Black Interior

The most positive experience, by the time I left I felt like a family member. Amazing staff!!!

Best price, service and selection! I was really impressed!!!

Overall, the experience was very good compared to other dealers in the local area. I felt that the Sales team and Finance Manager were transparent and didn't play games when I came to purchase vehicle using a GMS discount. The experience was positive and I will return in the future when it's time to buy another vehicle.

John Bruno is the go to salesperson here. I have bought 7 new cars from him. He's a real pro!

Great customer service given by Lenny. He answered all the questions I had regarding service and maintenance, took his time with me explaining everything. A very good experience.

My Service Adviser was Joe, and he handled the routine service great. I had to return later due to a faulty valve stem on one of my tires. I spoke with Joe and relayed the problem, he had it taken care of.

Joe did a great job handling our appointment make on short notice and offering maintenance recommendations without being pushy.

Dick Norris GMC Palm Harbor did a great job performing all the maintenance due on my Buick. They put nitrogen in my tires so they performed at their maximum. They performed all tasks in a very timely manner and called me when everything was complete

I went in late on Saturday i liked the truck i didn't like the interest rate finance guy said he would call around to some banks on Monday morning to get better interest rate they did not call me back on Monday morning i called them they sold the truck to someone else right out from under me very shady and unprofessional

Very professional and friendly really wanted to meet your needs

Made appointment online. Dropped it off at the specified time for service on a recall. Within 3 hours my car was ready. Staff was friendly and facility was clean.

Completely professional! I worked with Al and Manny here after visiting 4 other dealerships getting the run around from each one. Both Manny and Al competed my transaction with ease. They actually bought my car for a fair price!! The showroom is clean and updated. The employees were all kind and it was really an unexpected pleasure to do business with them. I highly recommend. I will be back again. Thanks guys! GTO Guy....

Always pleasant when working with this group! Very efficient and timely! Also, not the typical, pushy and demanding sales representatives like majority of other dealerships. On our second vehicle from them!

Max was phenomenal; he was extremely thorough, in assessing the situation with my tire. He had a loaner car ready, even though I initially thought it was a patch fix. It's so nice to be able to take my car in and know it will receive the best care.

Very professional and very qualified to perform the tasks that I asked him to do

I have bought many new/used cars, but this experience was AWESOME!!!!! The entire team including Doug Norris made me feel welcome and right at HOME. I can't believe how impressed I was with the dealership and the entire staff. Often times you get the quick in and out and a handshake, I was given the opportunity to shop and compare different models without any rushing or time limit. This is not just a car dealership this is a buying experience. You are choosing to purchase a vehicle for 5+ years and if I have to pick any dealership to have it would definitely be Dick Norris Palm Harbor HANDS DOWN! Mr Norris kudos to you and your staff I will spread the gospel to everyone I know. Thank You!!!

I have never been treated better this the second time i needed service recently and both times i was treated exceptionly well .I cant imagine buying a car any where else

Went in for an oil change looking to spend 44.99. Was told I had 2 free services on my account, didn t tell me prices on what was being done. Walked out spending 67.99. Even told him I have a kid coming next month so I was on a budget. Kyle Sanborn. Be careful. Will not do business here again.

Great experience and service. Although I would not recommend the body shop. Had a small scratch on the rear bumper and they repaired it. The paint and repair was good but they took the bumper off to do the repair and now it does not line up with the rest of the body. Can't believe they would let something that looks so bad roll ou of the shop.

Purchased new vehicle that had to be sent to the service department the very next day. Definitely not what you'd expect of a brand new vehicle.

If we could give -10 stars, that would be more accurate!! You only see the real side of Dick Norris when the deal doesn't go their way. So, granted, you'll read some positive remarks about situations that played out well but if you happen to be in scenario where they don't come out ahead, you'll see how fast their attitude, as a team, turns against you. We came to see and purchase a used Jeep Grand Cherokee Limited. Our salesman was a nice guy on the surface during the customer courting process but he didn't provide any back up support once things went south. We caught him off guard on a call later and he was an expert "bob & weave" artist and provided zero follow-through on his word when it REALLY counted. Our credit score is in the 800s and they presented us with a full point higher rate when we later compared with another dealership using the SAME EXACT LENDER. But at the time, we signed the contract to purchase this vehicle trusting them and their process. However, we did not bring the vehicle home. Once home, we found a better model of the same vehicle elsewhere and spoke to this dealership and without asking for better consideration, we were offered it immediately and wholeheartedly. We saw the stark difference in business model, ethic, and customer service as we delved into the prospect with them! So you know: in the state of Florida, you must drive off the lot with the vehicle in order to complete the transaction. This is called "Accepting Delivery". KNOW THIS. Call the Florida Department of Motor Vehicles to confirm for yourself: If you have not accepted delivery, the car is not yet yours. They berated and threatened us with lawyers when we quoted this Florida statute. They flatly claimed the law is a "lie" but we have FULL CONFIRMATION from the state to the contrary. We are very literally operating within our rights and we should never have to be subject to threats and intimidation JUST BECAUSE things weren't going in their favor. The vehicle never left their lot and within roughly 72 hours, we notified them of our intention to withdraw from the transaction based on our findings. Two upper-level men stood and shouted at us in their showroom in front of their own customers (cue threats of lawyers, etc). We left without the vehicle. They have ignored every phone call and email ever since requesting our deposit money returned. So we've been forced to involve the state to retrieve our deposit. So unnecessary. So petty. Sure, Dick Norris might ignore us and drag out the process of getting our money back, but they haven't ruined our ability to get into our dream car. We are very happy with the transaction we completed with Courtesy Auto Group yesterday!

Biggest fear during any vacation is the personal vehicle that goes down while you are on vacation more than 1000 miles from your home. Lucky for me and the family, we were able to get to the Dick Norris GMC dealership in Palm Harbor. Extremely professional from the initial call to the high quality service mechanic, the extra time Chris spent resolving my problem and the fair price to get me back on the road and safely home without problems. Thank you again.

I have no problem with the sales staff. They are very nice and helpful. The service department, on the other hand, has a habit of trying to take advantage if you have not much knowledge of repairs. They will try, but do not get away if you kniw your priblem. Ex: Rotors geta rusty coating in humid wet atmospheres if left to sit awhile. It clears off with use. BUT they pulled one on my wife convincing her they needed repair on her 6000 mile old car. I don't think this subject would have even come up if a man took the car in. Maybe Im wrong, but the fact they pulled that takes the whole place down.

Jon Bruno is our "car guy". We have purchased 5 cars from Dick Norris and Jon is the reason. He is knowledgeable and is great a making solutions that work. In 40 years of car buying, Jon rates at the top of the professionals we've worked with. We will be back for our sixth car. Bravo Jon!

Just another case where the dealerships are out to screw you every chance they get. Very unwilling to work any reasonable deals with their inventory. Their take it or leave it pricing strategy has probably pushed more customers out the door than just me. Customer service is terrible and I promise you will over pay buying any vehicles from them. Fees, fees, fees on top of fees. The price they advertise is far the price you pay. Stay away from this place!

Every single time I have visited this service department, they have been fantastic! Dennis is the one I always work with. He is great at his job and always takes the time to make sure that I have every question answered

Service is garbage! 2 oil changes ago 1 hour 45 minutes. This one only a hour but a sales person bumped into me in the showroom and didn't even say sorry. Never going there again!

Friendly and helpful sraff, but gas tanks on wrong side of too many models.

Super good place very knowledgeable felt right at home Melvin did great dude just found a different vehicle that suited us greatly appreciate your time and everything you did for us

Arrived and immediately warmly greeted! Explained I needed tire pressure checked. Technician checked and corrected the pressure. While he was doing this 3 more techs came out to check on things and we had a great conversation. Please come to this location!

Again Chaz helped me with servicing my vehicle. Was very prompt and painless and everything turned out great. Thank you again for your great service as always.