DFW Marriott South Hotel Reviews

Horrible Marriott Experience. Charged twice for room and incidentals. Front Desk Mgr rude to us and staff. Power outage, 1 functioning elevator. Room- no bedding for pullout sofa, air conditioning didn't work properly. The room was so humid the bedding, towels, pillows and clothes were damp. Asst Front Desk Mgr was great but could only offer 10,000 pts, which isn't even a nights stay at this property. We will NOT return to this property EVER.

Don't park here if you have a Chevy truck, particularly newer model Silverados.

Frequently there are trucks stolen from the parking lot and they don't have security cameras!!

Two Chevy Silverados were stolen in one morning on 3/30/19. One owner recieved email notifications that the trucks systems were offline. A good indicator it went to a chop shop.

Customer Service is remarkable. Hotel is very clean. Close to restaurants. Shuttle available.

Our family was here for the Blue-Grey All American Bowl and the only reason I gave them one star is because it won t let me give them zero. We had a double bed room on the sixth floor, right beside the elevator and the ice machine. We heard More

Went for a professional seminar, and stayed the night. Staff were friendly, and the location was nice. Reason it wasn't 5 stars? A stain on the bed comforter, and also I was given a dirty napkin.

Very bad experience they charged me an amount of money for 5 hours that is not possible, very bad experience of that hotel

Be sure you check your statement it you used a credit card as payment. I was billed double but they explained it as someone with a similar name was billed to my credit card. My same card number!? ?? Not buying their explanation.

The hotel staff is friendly and the lobby/facility are well maintained.

The room was great, however not too dark at night. The restaurant unfortunately wasn't good at all. the food was bland tasting, overpriced, and our waitress was just plain rude

Hotel stay was great pool and fitness center was closed due to covid-19. Staff very cordial, hotel very clean I would recommend!!!! Refrigerators in room and a microwave in lobby. I noticed staff cleaned microwave after every use disinfected

We had a great stay. The hotel had a complete renovation. The pool is very clean. The lobby is beautiful. Our room was very comfortable especially the beds. Best of all was the staff, who went above and beyond. They ran the shuttle earlier so we could make our flight!

Nice hotel, great amenities, perfect location for what the purpose of the trip.

Will not stay at this Marriott again. Scheduled a ride with the shuttle at 7am. Got outside at 6:57am. Waited till 7:05am and then asked where the shuttle is at. To which I was told to hold on. Then was told they left promptly at 7am which was now 7:15am as I was being told this. Taking a $45 Uber Black because all the other services were 20 plus mins away and I would have been late to checking my bag in for my flight. Manager just seemed irritated to address the situation with me. I got a very short and curt answer of schedule an Uber to the airport if your going to be late. I know it wasn't his fault about the shuttle but the attitude he had about it was his fault and not necessary. Stay at the Hyatt is my advice.

Clean and comfortable. Staff was extremely helpful.

I loved this hotel. I stayed here on a last minute trip for my brother's wedding. The staff were very accommodating due to last minute changes in check in details. The hotel is luxurious and spacious with full amenities. I had a disabled room due to my joint issues. It went beyond my expectations for a disabled room and was actually on the first floor. I will definitely stay at this hotel, again.

Nice lobby, good quality rooms. Not very big rooms though, but close proximity to the airport and a free shuttle makes up for it.

For what yu pay its not that nice and yu still have to bye breakfast or its 11$ per person and yu dont get what yu want just what they got

Nice rooms overall. Though the new sliding frosted glass doors for the bathrooms are impractical. They look nice, but don't keep any sounds or smells out. Not ideal when sharing a room with other guys at a convention. Staff was a mixed bag between very helpful and courteous and rude and dismissive.

This hotel appears markets toward business travelers but I actually like to stay in business hotels. There are tons of meeting spaces and this hotel is close to the airport. Room was nice, and we got lounge access due to some error inside the Bonvoy app. Lounge was meager at best, but its quiet and the breakfast was decent. The staff are what give this place such good reviews though. Front desk staff are sharp, helpful and friendly. Thanks for a great stay.

Great service, convenient airport shuttle, nice rooms

Great hotel, clean facilities, comfortable accommodations

Elevator not working. Bright lights ourside windows all night. High price food.

Great place to have a quiet dinner. Food is very good and service is perfect.

Decent facilities for a business meeting, a little dated though I hear it's being remodeled

Newly renovated. Great front desk staff. Rooms were a good size and well kept. Lounge has great variety although not much in the evenings (don't expect it to substitute for dinner in a pinch)

I always enjoy our stay here for business meetings. This is what "world-class" hospitality looks like! Friendly, professional service. Great food!

Had to stay here on a layover and it was a little farther than we thought but still close to the airport. Plus they run a convenient shuttle to the airport. Rooms were updated that we stayed in but there was a sign saying the rest of the rooms and lobby were in progress of update. Overall a good Marriott.

Every one is so nice and accommodating, I really enjoy staying there

Exceptional quality place, with outstanding customer service. Jonathan in the concierge desk is a super star. From check in, to my daily routine, he's always there to help. Same with the front desk. They show professionalism, and want to promote quality services. Great job Marriott.

This place is awesome! Nice bar, very great staff and really great food!

Nice hotel restaurant. The restaurant was very slow for a Saturday night and I was able to put in my order for carryout very quickly. My taste buds were off so I won't comment on it.

Nice faculty, small conference room. Need better bars.

One of the best hotels in the area for airline crews. Sadley no points for staying here.

Overall it is a very nice hotel even though that were doing construction. The staff was helpful and friendly. Our room was clean.

Joshua GM, John and Nam were excellent in service. Room was great. Thoroughly enjoyed my stay. No complaints at all.

Rooms can use updating. Looks like they have started that process already. Otherwise, everything is nice and clean.

I made a last minute decision to stay here and thoroughly enjoyed my stay. The amenities we're ample. Room service was prompt and I got a late checkout.

GREAT JOB BY KIARA SHE WENT BEYOND THE CALL OF DUTY AND SHOULD BE COMMENDED! *****

Great service for our event. Even provided to go box for one of our guests.

Don't bother calling they will swiftly place you on hold with out even asking or transfer you to a voicemail box. Calls are never returned and team members answering the phones are 9/10 rude. Horrendous customer service.

Rooms were spacious and very clean and well decorated. I was less impressed with the quality of the bedding. The pillow cases were hot and the blankets felt a bit like paper.

I was there to sign up for TSA Precheck at the temporary enrollment center. The hotel was easy to find using Google Maps, there was plenty of parking available close to the hotel entrance, and there was very visible signage guiding me from the lobby to the conference room where TSA was setup. Plus I only had to wait 5 minutes before being processed by the screening company. All around a good experience.

We stayed here for a 3 day workshop and really enjoyed our stay! We especially liked the staff in the restaurant!

Nice hotel and they did a great job housing the Travis Tiger Band.

The best hotel in DFW, not as expensive as the airport Hyatts, but excellent rooms and service

Nice rooms. Great staff. Rashly good shuttle service!

Didn t have the room I paid for in advance and their solution was for me to sleep on a coach for 3 days. PLUS, since I had prepaid they refused to give me a refund!

I ended up having to find another hotel after midnight to accommodate me and my disabled mom.

I wish it were an exaggeration to say I ve received better customer service at fast food restaurants.

Clean, new airport hotel with knowledgeable helpful front desk staff. Restaurant food and exceptional service from the waiters there.

I'm a sucker for good fresh fruit for breakfast and this was the best I've had in awhile. Reasonable food and room prices too.

Currently under construction but staff was off the chain with service!!

Love the rooms and the gym and most of housekeeping is very nice but it ruins the experience when other staff are rude or pretentious to you

Rooms are outdated and small. Way over priced. Should be no more than 80 dollars a night. This place is not much better than a Motel 6.

All in all the hotel room was very clean & comfortable. The staff were very friendly. The food was awesome. Great experience.

Very clean and very nice. Staff was great and room was very nice. Had a great time there.

This hotel and staff is wonderful. Due to an unfortunate family emergency we flew in suddenly and we're immediately taken care of. The entire staff was amazing and even had flowers sent to us due to the circumstances of why we were in town. The managers, staff, and hotel itself were amazing and incredibly appreciated!