Dermatology Associates of Ithaca Review

Friendly and knowledgeable Staff, In and Out in a half hour or so. I would recommend DAI to everyone for Professional Dermatology services.
Thanks!

My first experience with this dermatology group and it was a positive one. Did not have to wait very long to see PA Mark Wernham. He was very thorough in his exam and explained everything he observed and what his was going to do as a remedy. Gave me instructions on how to avoid problems in the sun and a Rx for a skin issue. I would recommend Dermatology Associates Ithaca to anyone dermatological issue. I went to the Cortland office.

I was provided excellent care by PA David and support staff. My second visit to Derm Associates, and I'm very pleased with all aspects of my care. Thank you!

I saw Mark Wernham last week. I've been putting off having moles removed for years because of some anxiety around procedures/sensitivity around where one was on my neck. I went into my first appointment with Dermatology Associates thinking I'd have a consultation & the procedure at the following visit. After a scan, Mark mentioned he could remove them all the same day. I'm so glad he did, otherwise I'm not sure how much longer it would have been before I'd had the procedure. He also caught one that I've never even noticed. The procedure was painless and both Mark & another staff member were supportive & empathetic around my uneasiness.

I'm glad to have found this office and would recommend to anyone.

The office was very covid careful which I appreciate. David Mizro, whom I saw, was very thorough and easy to communicate with. He did a full skin exam, treated a few spots with liquid nitrogen and addressed my concerns. All in all an excellent visit.

Dr and staff are so nice they make you feel at ease very thorough with your body take care of any skin problems fast th rose

Great dermatologist office, the staff are kind and the doctor is knowledgeable. Overall a great experience and we appreciate how comfortable they made my daughter.

Appointment process was easy with several reminders. Covid checks expeditious on arrival. Skin inspection very thorough with numerous explanations. Treatment so interesting that time passed very quickly. The best dermatologist who has ever treated me in my 90-year-long life.

I saw PA Catherine Thompson in the Cortland location. I arrived 10 minutes early to my 5:15 appointment, to which I had to wait patiently for about another 3 minutes to get checked in. The receptionist seemed confused that my appointment wasn t at 5pm, it was set for 5:15...I had to show her the reminder text. I sit down and wait quietly until 5:40! I waited for-ev-er. I finally get called and the nurse was very professional and courteous, she did a good job. PA Thompson comes in and has no idea why I m there, no knowledge of my chart or of the what medication I m there to have this follow up appointment for. I also had a first time procedure performed by PA Thompson, she did not explain or make clear what to expect prior to the procedure or offer an estimated healing time afterwards. She was kind of snotty honestly after the procedure, I told her I d never had that procedure done before and didn t know what to expect .
I was impacted greatly by PA Thompson because -1 not offering an apology for keeping me waiting so long. If you are going to ask me to arrive 10 minutes early for my appointment then I expect you to honor my appointment time! And -2 lack of PA Thompson s knowledge on my patient history and lack of genuine caring. I won t schedule another appointment with her.

Very impressed with the service I recieve when visiting. The offices are very clean and the staff are exceptionally friendly, and professional. I will be going back for all of my skin care needs!

I was sad when Barb retired from Dr. McAllister's wonderful practice, but I was so very happy with Christian (PA) at my visit today. Thanks to all the staff there. So lucky to have this practice in our area.

Excellent, efficient, professional service. Dr. McAllister is very attentive and always provides exactly what I need.

Always professional
Set an appointment asap

Super friendly staff. Thorough exam, answered all my questions!

David is thorough, patient and skilled. Glad to have him overseeing my dermatology needs!

I was blown away by how knowledgeable Dr. McAllister was about my son s mysterious rash. His pediatrician couldn t figure it out and Josie knew right away what it was. She went out of her way to accommodate my schedule and was SO good with my son (he was less than 2 at the time). I shouldn t be surprised since every time I see someone on Facebook looking for a recommendation, Josie gets rave reviews.

We are so lucky to have a doctor of Josie s caliber in Ithaca. I highly recommend her!

My appointment was timely & efficient. The office is following covid protocols that made the experience feel very low risk.

I have seen both Tom and Mark. They are both professional and compassionate, but more importantly they are knowledgeable. Every staff member is also professional and friendly. I amost enjoy going there.

Excellent experience! Staff was friendly, helpful, and knowledgeable. No long wait times. Definitely recommend.

Very professional and friendly office. Highly recommend.

Everything about this place is friendly and comfortable from the front desk to the p.a. to the dr to the check out desk. Literally everyone makes you feel like you matter and treats you amazingly. I normally get nervous at drs offices....not this one. Highly recommend.

Very friendly and professional greeted me with a smile. I was seen with seconds

Took my 4 year old to the Cortland office and had an awesome experience. The staff and doctors were very nice and very good with him.

Thomas is a pleasant individual and is very knowledgeable about skin issues. I have always had a good rapport with him and he keeps me well informed about any problems I may have with my skin.

Everyone was extremely nice and the office was very comfortable!

Always a great experience staff is understanding and helpful Drs are very friendly and I will never go anywhere else.

Everyone was friendly and respectful. I was listened to and the doctor did not rush.

Incredibly efficient experience best ever. In and out in no time but my treatments were done and all my questions were answered.

So far I have been very pleased with the Dr and his approach to my skin condition
I look forward to future appointments to resolve my issue.

Cortland location: Great place with great people! I always get in within a few minutes of my appointment time, everyone is very friendly, and I feel very comfortable with their professional staff. Highly recommend

My only issue with my last visit is that I waited quite a long time in the waiting room. I actually watched five individuals be escorted from the waiting room, all of which came in after I did. This is not a huge deal, but I wanted you to know. Someone else may be much more upset in this situation.

Everyone on the staff is friendly. They understand that we don't all have the same schedule so they work with you. Communication from the office is top-notch!

Had a very good experience at this doctors office the other day. Very professional with dealing with a pandemic. And as always a really thorough check up. Thanks guys

Clean, modern office, and professional anf efficient staff.

Clean, friendly and professional with lots of feed back.I Would highly recommend.

I am a melanoma survivor so I am seen here many times a year. I always receive excellent care from this friendly and professional team - I literally trust them with my life. I recommend them enthusiastically!

I am just so grateful that we have Dr. McAllister in our small town of Ithaca. Trained at Harvard and Stanford, she could have chosen to go to any big city and establish a big practice, but she chose to locate in Ithaca and stay with her family. She works so hard to provide the best care, the highest quality service, and the most cost-effective treatment for her patients. Who would go out of her way to keep up with the latest research results in Dermotology? Dr. McAllister would. Who would spend efforts and resources figuring out the price and quality difference between a generic and a brand drug? Dr. McAllister would. Who would travel hours to see a patent, sometimes on weekends or night hours? Dr. McAllister would. Who would try so hard to beat the best practice in the country (minimum waiting time, few trips per sickness episode, etc.)? Dr. McAllister would. She genuinely cares about patients, their needs, and their well being. Every time I have an issue that I need to consult with Dr. McAllister (I have a lot of sun rashes and skin reactions to strange things), I am grateful that we have her in this small town... I love Ithaca and Dr. McAllister definitely makes Ithaca a better place for me, my household, and the Ithaca community!

On time. Great medical aide and PA visit. Front desk possibly understaffed due to illnesses?

As a very elderly lady with a severe hearing problem most medical office visits are quite stressful. This is not the case at the Dermatology Office at Cortland. Here from the reception to the Doctor smiles and help are so abundant . Treatment by Mark is 5 star. If you need a Dermatology office this is the place to go.

A professional and caring staff. I was seen quickly and treated with respect.

I was having some issues due to other medical issues and started going here, i saw Tess and her assistant and they were very helpful in figuring out what was going on and how to treat the problem. Dr.M has great staff and they are all very friendly.

I know Dr. McAllister as a bright, competent, warm-hearted, collegial physician that prioritizes patients. She strives to provide top level care in her practice. She is a gifted healer who is both respectful and knowledgeable. I am lucky to know Dr. McAllister for over ten years and hold her in the highest regards.

Professional, prompt, and convenient. I was very impressed and grateful by the attention given me.

Whenever I've had any skin problems, I go to DAI for the correct diagnosis and treatment. They've never let me down. A very competent and professional group of people.

The staff at the Dermatology Associates of Ithaca are dedicated to you as the patient. A friendly and focused group of professionals to serve your Dermatology needs!

I have been a patient at this practice for 10 years. I find the doctor and the Physician s Assistant, Tom, very thorough with my yearly check up. Not only that, they are friendly, patient and comforting when needed.
The medical assistant that works with me is so kind I can t praise her enough. The two secretaries are very polite and helpful. All in all this is a great practice that runs smoothly, is full of kind people and never keeps you waiting.

Very friendly office staff and the doctor was very nice and took the time to speak with me during my office visit.

Cut me Mick. Isn't that what Rocky says to his trainer in the ring. I have a few issues with the way this office handles it's business. First, I've had a lot of things removed in the last 10 years and every office but this one has offered options, or, at the very least, discussed why a specific solution needs to be utilized when something is found after a biopsy. This office has never once offered another option other than to surgically cut out the problem area. Unless I ask, no reasoning is given or explained. The biopsy results are given and an appointment set for an excision surgery every time. If I do ask about other alternatives, I get some combination of success percentages, location, and/or this specific type of issue needs to be cut out each time. I've probably had a dozen things removed, all excision, never a reason why unless I ask. Makes you wonder if the price tag for excision surgery is higher than other alternatives. Second, who's Dr. McAllister? Haven't seen her since the Cortland office opened. PA's run this office, as far as I can tell. I will say the PA's and office staff are great. At the same time, if every time I went to see my family doctor, I saw a PA, then I might as well go down to the urgent care. You would have a much better chance of seeing an MD at urgent care than you ever will at this office. When I switched dermatologists to another office in Ithaca, I told them why I switched and we'll just say I got the strong impression that I wasn't the only one who switched because they felt like a pumpkin at Halloween.

Very organized check-in process. Staff were efficient, helpful, and pleasant. Received excellent care and provider ensured that I was informed and that all questions were addressed.

I've been using DAI since Dr Horn ran the office. I have never been rushed and always given full and complete explanations for any questions concerning my treatments I've needed in order to make informed decisions.

Most recently I had Basal Cell Carcinoma removed from my neck. I was given a complete description of the procedure from pre-op to post-op, what to expect and what to watch out for.

Cancer can be very stressful, so it's nice to have quality healthcare providers who can take some of the stress out of the experience.

Very professional and knowledgeable staff. Beautiful building. Got a lot done during my first appointment. So far, I highly recommend this dermatology office.

My daughter & I have been Dr. McAllister's patients for several years now. As a registered nurse, I value her knowledge, expertise & caring manner.
Her team & office staff are professional, courteous & efficient. Dr. McAllister is a great teacher & genuinely cares about her patients....she has gained my trust & respect! Thank you! Kelly Seaman, RN

I arrived a few minutes early, but barely had time before I was called. Mark scanned my skin and cross referenced his notes. He showed my an image of a mole we were monitoring and agreed a biopsy was necessary. It was quickly taken and I was on my way in 15 minutes from arrival. Just what the doctor ordered!

I've been going here around 5 years for annual screening and removal of suspicious moles. Everyone I've seen has been top notch. Always on time, friendly, and get the job done as comfortably as possible. I once had nasty rash around my lips I couldn't get rid of. Forgot whom I saw, but he figured it out right away and sent me home with a treatment that worked. They have scheduled me easily on sort notice when I have a problem.

Dr McAllister is excellent. She is knowledgeable and relates to patients well. You will feel comfortable discussing any and all problems since she treats the whole patient. She has helped both my wife and myself many times and we feel confident when we leave the office that we received the best dermatological care possible. The staff are considerate whether on the phone or in person. It is a busy office but if you call and they need to put you on hold, they return quickly to help you. We highly recommend this practice.

Tom is always delightful and professional. I insist upon having him.

The staff is caring and knowledgeable and will go out of their way to provide you with the information you need under any circumstance. The people there are professional and quite simply, the best. Tom Brown-you rock!

The people are always nice and the place is very clean. I always have a good experience when I have an appointment.

This was my first visit and I was a bit concerned as I had only gone to a dermatologist a few times and those visits were on Long Island a few years ago.
Fortunately this group of professionals is awesome. Friendly and caring. I am looking forward to my next visit next year.
Thank you all.

I had a procedure done this past Wednesday and wanted to say that it was as a good of an experience as one can have when you are getting minor surgery. The staff there are excellent-Tom PA did a great job of explaining what he was doing and was very careful to give enough novacaine so that there was no discomfort! Ashley and Tonyah were very supportive and all the staff are very professional. I am very comfortable to give my experience the thumbs up and no hesitation to refer the practice.

David is excellent. The staff is friendly and efficient!

Everyone I met was friendly and knowledgeable.
I will be returning for any dermatology concerns.

The Staff is very professional; things like scheduling, following COVID-19 protocols etc. are well organized. My questions were answered and things were properly explained.

Very professional and thorough staff. From scheduling the appointment to having a minor procedure done it was all very positive. I would highly recommend them!

They took care of my husband who has severe anxiety. The staff was warm and friendly. Knowing he was anxious everyone including the front office staff, and providers went out of their way to make him comfortable. The wait was minimal and his time was respected. He is recovering well from his procedure, Thank you for the excellent care.

Very nice office and professional staff. Thorough exam with follow up scheduled.

I have tried to make an appointment by telephone over the past week and I repeatedly get a recording that no one is available to take my phone call. There is no option to leave a message. It does not matter what the time of day it is or what day of the week it is. There is no menu option for making an appointment and selecting one of the other options leads you to a dead end.

Stubborn wart? Read this: While DAI are nice people, they could have done much better. After several years of repeat visits and multiple painful cryo-treatments and one injection to treat a stubborn wart in my cuticle, I finally got relief from an over-the-counter "Compound-W One-Step Pads" (ring-bandage) with OVERNIGHT treatment for about 7-10 days (take a day or two off when needed). In 4+ years of visits, NO ONE told me about extra strenth over-the counter salicylic acid. Nor did they tell me to leave the salicylic acid on OVERNIGHT and KEEP MOIST until my very last visit! Photos show wart at its worse in May-July 2020 and completely healed in six weeks of THIS treatment. You might want to try the $3 treated bandaids FIRST, before they offer to sell you their $35 home-made high-concentration salicylic acid without bandaids so you can better target the wart and keep the salicylic acid MOIST ALL NIGHT! Good luck!

Thank you so much for being so attentive and professional! This is hands down the best dermatologist place around! I met the most kind and competent guy, Tom Brown! He does amazing work and makes you feel as if you are at your own home. Thank you for getting me right in the door, and making it the best experience ever!

They care more about their fancy building and efficiency than about patient care and empathy. What stood out to me and made me write this review was that they gave me a thin paper blanket instead of a robe and said "it's because it's easier to throw away!" all cheerfully. So in summary, no thought is given to how that might feel being in your underwear, no robe, in a cold room where they open the door wide every time they walk in. Furthermore, I heard my room number and diagnosis being shouted about outside several times. They need to revisit what it's like to be a patient and how cold the process is.

Everyone from the scheduling staff to the professional staff is expert and personable. The facility is gorgeous, it looks like a spa. Highly recommend.

The PA that I saw, Mark, was very personable, very professional, and very helpful. I think my problem may be solved.

The office personnel were pleasant, friendly, and helpful. I was taken in on time, I was seen promptly, and all of my questions (the ones I remembered to ask anyway) were answered.

I have found a new dermatologist and I am very happy! Thank you.

Very thorough examination, addressed my concerns and made recommendations.

I highly recommend Dermatology Associates of Ithaca for a dermatologist in the Ithaca area. Scheduling appointments is easy and convenient. The office is clean. The office staff and receptionist are warm and welcoming. David is extremely intelligent, helpful and respectful. I have had very positive experiences over the last several years in their care!

Friendly staff, no waiting, reliable exams.
All one can ask for.

I was greeted in a professional manner by the receptionist. I was early but I was called quite quickly for my appointment. Mark was thorough and pleasant. He answered my questions. He performed an annoying treatment with compassion. I was able to schedule my next visit with ease.

Always professional and personable. Very informative, and they listen. I like the way they treat me and my children whenever we have concerns. They have never pushed a treatment or medication, but make sure I m comfortable with prescription options. I highly recommend them.

I ve had nothing but a pleasant experience at Dermatology Associates of Ithaca. The front office staff are friendly, accommodating, and responsive. Scheduling an appointment is easy and they provide excellent communication in regards to lab and pathology results. Additionally, the providers I ve seen have gone out of their way to make me feel comfortable and cared about. I would highly recommend this practice to anyone seeking dermatological care.

What I want to say about the dermatologist associations in Ithaca is that they are a great people the doctors and the nurses and the helpers they're very warm, they make you feel like you are with a friend not doctors, usually doctors are Ridgid and treat you as a number not this people, they're different, they are, very professional very kind and considerate and they take time to explain you everything. you feel very comfortable and very easy with them. I had never been in another Medical facility like this one, I really love the way they treated me and I really recommend this dermatologist of Ithaca to anyone, I mean you will not regret making a return visit if need it it.

What a great place! Everyone there was super friendly and helpful. David was great , and I'd recommend him to anyone. Very knowledgeable and professional and thorough. A+ all around. Thank you.

This team is professional, kind, thorough, and always on time. They minimize pain and explain everything. Even better, they are consistently this way.

The support staff was very friendly and I was placed in a room and seen very quickly. I expected with the first time meeting the med staff that I would be there a while...with the exam and procedures, I was still out the door in 30 min. The Med staff were very knowledgeable and professional.

Dr. McAllister and her team were eager and willing to listen to my opinion and concerns right from my first visit. Their team effort in patient care is a major strength of this practice. Dr. McAllister will personally intervene and spend the time required to ensure positive patient outcome.
My experience with Dr. McAllister has been nothing but positive thus far. She has demonstrated the highest level of professionalism and patient engagement throughout my experience with her.

Dr. McAllister has a wonderful medical office. In my opinion, her office is "3-for-3" in offering helpful expertise, attention and kindness to the patient, and a super-efficient (no waiting!) business environment. Many doctors' offices have the expertise; some are also kind , but almost none have both these and run good businesses. Dr. McAllister has many highly skilled assistants and good technology and billing systems that make the experience painless. Plus, I get all my questions answered! My whole family is treated at Dr. McAllister's office and none of us has had an unpleasant experience.

There was no wait. Everyone was very pleasant and very helpful

I had a great experience, I was in and out in no time. The Dr and nursing staff took the time to explain things to me even in these strange and stressful times.

I have been very satisfied with Dermatology Associates of Ithaca in the past, and was impressed with their updated COVID-19 safety measures on my most recent visit. Definitely recommend.

I have seen well over a dozen dermatologists in the past three decades, and I was surprised and elated, that the best one yet is in Ithaca: Dr. McAllister!! I've been seeing her for the past six years, and I could not be happier or better taken care of! I recommend her and her team warmly.

I had a wonderful experience! David listened to my needs and addressed each one of him. I enjoyed his calm and kind demeanor. Thank you!

Dematology Associates have healed my psoriasis and are preventing SCC from taking hold of my skin. Staff is compassionate and efficient. They have exceeded my expectations.

Beautiful building short wait time in and out with great information!