If you need to speak to an incompetent person which would make you running from IRD to your bank back and forth, and still get no result, you come to the right place.
Staff is friendly but totally useless.
Absolutely hopeless. Cannot speak with anyone. You load in the business IRD number, then my own personal IRD number then date of birth security questions, then all of a sudden... "sorry we are all too busy"... then they hang up!. No "leave a message" or "schedule a callback". They just hang up on you. Tried several times over the following hours with the same results. Too busy to talk but no too busy to slap on an unwarranted "late payment penalty". My one-star rating is too generous. Their "It's our job to be fair" is complete BS. I believe they may all be illegitimate.
Nicole was really helpful and patient in answering my inquiries especially on these tough times. Stay protected everyone.
What s the point of a phone service that you can t even use is everyone on strike or something ?
Paid $40000 + tax for the year and I'm being chased for small $40 amounts, what a waste of time.
Ird have the wrong id numbers for both me and my husband. Suggested I pay by either card or by using ird bank account number. The paying by card department was out of order. Tried doing electronic transfer by bank account using the ird bank account number. Bank put up a red triangle saying pay ird. No luck that way. Also suggested i went to bank westpac. Are they open under level 3.!!. I aso have a broken leg and my husband very wobbly with Parkinson's. Rang ANZ. They were very helpful and did the transfers for me.
phone service is a joke. im prepared to wait but apparently its too busy to even do that
Rediscovered my love for how bizarre song. 10/10 would wait again.
Difficult to navigate and slow to a swer. Time is important for me but you guys do not respect my needs!
You have to get appointment first or better use the call center
I approached with apprehension of standing in long queues and having to wait a long time to be seen and I didn't have an appointment.
However they had no queues at all and I was greeted by a friendly receptionist who identified my needs and sent me to booth where I was seen immediately by a very helpful lady who worked through my multiple applications and paperwork getting it all sorted.
Then once of my boys needed the bathroom so they called help and took us top their private bathroom next door and we were all sorted. So went above and beyond in my book!
Thank you to the team at IRD!
im so disappointed with IRD as i have been wanting to talk to someone about my GST Return issue but no one is answering the call and it goes to voice mail saying to go to website.
For heaven sake, i would like to speak to someone so that its easy for me to understand about GST returns and ird is there to help us all but they are always busy and the voice mail atleast should say to call us tomorow.
It very upsetting when we sometimes want to talk to people rather than emailing them.
Very friendly staff who is willing to help you going through your paperwork and they makd sure you understand what you have to do. They help you even if you did not came with an appointment. When you have filled the form for your IRD number and have all the attached documents needed you can go directly to a post office to drop them with a counterperson at the desk. Very clever and easy!
Absolutely helpless. The person who worked out tax income can't even tell the difference between donation tax credit and income tax. Called to get the problem fixed and still the help centre is helpless. Seriously, hire a proper accountant and people who actually know about tax please.
We called the tax bureau, saying that we need help with our tax number, the tax number we applied for on October 1st. Not only did not progress, but on the phone attitude is very bad. We are all college students, we just want to have a legal tax number and go to work. Did we do it wrong?
Utterly terrible service, still haven't gotten any.
The Department of Inland Revenue (NZ) is a government agency responsible for collecting taxes and administering tax laws in New Zealand. The department is committed to ensuring that taxpayers comply with their tax obligations and receive the benefits they are entitled to under the law.
The Department of Inland Revenue (NZ) was established in 1992 as a result of the merger between the Inland Revenue Department and the Ministry of Finance. Since then, it has been responsible for collecting taxes, administering social policy programs, and providing advice on taxation matters to both individuals and businesses.
One of the key functions of the department is to ensure that taxpayers comply with their tax obligations. This involves educating taxpayers about their responsibilities, monitoring compliance levels, and taking enforcement action where necessary. The department also provides assistance to taxpayers who are experiencing financial difficulties or who require help with their tax affairs.
In addition to its compliance activities, the Department of Inland Revenue (NZ) administers a range of social policy programs on behalf of the government. These include child support payments, Working for Families Tax Credits, KiwiSaver contributions, student loan repayments, and more.
To ensure that it can provide high-quality services to New Zealanders, the department has invested heavily in technology over recent years. This has included upgrading its IT systems and introducing new online services such as myIR – an online portal where taxpayers can manage their tax affairs securely from anywhere at any time.
Overall, if you're looking for information about taxation or social policy programs in New Zealand then look no further than The Department of Inland Revenue (NZ). With its commitment to ensuring compliance with tax laws while also providing assistance where needed – this government agency is here to help you navigate your way through these complex areas!
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