demontrond chevrolet Reviews

I had taken my diesel truck to other dealerships and they all told me they wouldn t be able to even look at my truck for over a week! My experience with DeMontrond was totally different and I was taken care of with excellent costumer service that day.
If you need anything I highly recommend asking for JT in the service department. He is very knowledgeable, outstanding costumer service, cares about you, and had my truck looked at right after meeting him. I wish I d taken my truck here first and I will never use any other dealership in the area except DeMontrond. I thank y all again for getting me back on the road quickly.

Shop another dealership. We went here to see about possibly getting another car. The salesman was very friendly at first. After we filled out some paperwork, they ran our credit. Since we have less than perfect credit due to medical bills, the salesman became rude, unprofessional, and even unwilling to persue other options. What a complete waste of time.

Paul Reyes at the collision center at Demontrond Texas city is a awesome guy to talk to very informative and made the whole process getting my denali fixed and back to normal from being broke into smooth and easy got everything perfect A+ Rating go to him .

Very nice sales team was the easiest car deal I have ever made A++

I always love going to the dealership. They are very personal. They are very friendly, helpful, and the service is quick.

Sean Dunlap and his entire team provided me excellent service and support throughout my purchase. I was prepared to conduct a typical back and forth negotiation which I expected to be adversarial. NO!! Sean was a consummate professional. He listened to my needs, viewed my offer (which was a really good price for me), and within minutes, we settled on a price. The trade process went almost as smoothly, and I was happy with what I was offered. Last, the sales manager worked tirelessly, FOR HOURS, to identify every possible rebate, allowance, cost savings program that was available on the car. I walked out with a WAY, WAY better deal than I thought I would be getting, and all this is coupled to a FOREVER powertrain warranty that they throw in for free. I couldn't be happier with my new Equinox, my buying experience, or my new dealer friends. Great job Sean and the whole DeMontrond Team.

I had to have my cd player replaced and the new one needed to be dealer unlocked. they were the only dealership that knew what I was talking about (Ron carter had no idea at all) and told me to bring it in but gave no guarantee it would work. An hour and a half later my radio was working again. It did cost a $135 but it was worth it to me, yes a little high but still worth it. James C in service was very nice and helpful. I will definitely bring my car back if needed in the future.

This was the greatest car buying experience I have ever had! Thanks Andy and team

I would strongly advise to not buy a car from this lot. I purchased a used truck from this dealership and within 1 day of owning the car it had to be taken in. The dealership has now had my car for over a week and have not even started working to repair it. On top of that, I am now expected to pay for part of the repair even though the issue was reported about 16 hours of driving the car off the lot. The service department is impossible to communicate with and don't seem to really care that you need your car back. If I could give zero stars I would. I will never buy another vehicle from here, and I strongly advise you not to either.

Cavin Scott helped me out a few months back. I told him exactly what truck I wanted and that's exactly what he found. I got a fair trade in for my SUV and got my truck for a good price. I was very lost when it came to financing, the team sat me down and explained everything to me and offered options that worked best for me. I am very thankful I bought my first new vehicle from this dealership.

I recently purchased a vehicle from Demontrond in Texas City, Patrick was great and made the process go by really quick and issue free I don't like to visit car dealerships because of the hassle but this was by far my best experience.

Very nice, they even gave us a ride home when we dropped of our truck for repairs

Patrick Brady helped us find the best Chevy truck at the best price. Made the purchase easy. If your looking to purchase a Chevy, shop at Demontrond and let Patrick help you with your new purchase!

Vary freindly and knowlgable. The only thing was a lie at the end about putting thw warenty with the deal made with the salesman.

Jamie was a wonderful sales person! If I can always have a sales person like Jamie for everything, I would never have any worries. Jamie takes care of you from the beginning to end. I recommend everyone to go & ask for Jamie!

Took my truck in on a Thursday @ 8am.& didn't get looked @ until Monday afternoon,& that's because I had to call & talk to the Manager (Dana) to get something done.No communication @ all.

We were met by Jessie Barona at Demontrond and he was extremly easy going, knowledgeable and helped us every step as we were looking for our new car.
I would definatley go back to him when we need to buy our next car.
Thanks Jessie Barona!

We had a great experience buying a Chevy Traverse at DeMontrond! We appreciated the great service and the feeling we had that our business was valued.

I normally dread looking for a new car, but our experience at DeMontrond Chevrolet in Texas City was very positive and pleasant. Our sales person, Gerardo Gonzalez, spent a lot of time showing us all of the special features of the Malibu we were interested in. He treated us with respect, was very low-key and didn t try to push us into anything. The finance person, Ramone, was also very pleasant to work with. Everyone at the dealership treated us with respect and worked very well together as a well-run team. We will definitely recommend DeMontrond Chevrolet and Gerardo Gonzalez to our friends!

I ve taken my work truck to multiple dealerships and this one is by far the best one I have been too. Most dealerships take forever especially dealing with fleet vehicles but I ve been in and out faster than anywhere else. The service advisor JT has really taken good care of me. They will even take you home and pick up up for free. Couldn t ask for a better experience.

Took my truck in for an oil change at 9am took them 3 hours to do the oil change. After a few weeks of getting the oil change the engine starts making a rattling knocking noise. Due to dirty oil litters started making that noise. They the dealership did not want to acknowledge full responsibility.

I am one happy 1st time car buyer!!! A huge thank you to JP, Juan, Adrian & Patrick for going above & beyond for me today!! It was a process, but with y'alls patience for all my questions, many laughs & your can do attitude... we did it!! From the awesome sales team to finance & everyone else I spoke with today, THANK YOU!!

WAS AT THE TEXAS CITY STORE YESTERDAY AND RUN'N A LITTLE SHORT ON TIME. FOUND THE CAR I WANTED. TOLD THE SALES GUY'S I WOULD RETURN THE NEXT MORNING TO PICK IT UP. GOT THERE GOT MY NEW CAR. VERY HAPPY AGAIN WITH THE SERVICE THAT I HAVE GOT IN TEXAS CITY. THE FINANCE LADY MELISSA HAD ME IN AND OUT QUICK!! WHAT A GREAT PERSON!! THE OTHER MAN I AM SURE HIS NAME IS JUAN. MADE ME FEEL LIKE I WAS AT HOME.AND WAS TREATED WITH THE UTMOST RESPECT BY JUAN. WHAT A GREAT A MAN YOU HAVE WORKING AT YOUR DEALER SHIP MR.DEMONTROND. THANK YOU TO MY SALES GUY'S JOHN AND PATRICK. GREAT GUYS!! MISS. ADRIAN WHAT A GREAT LADY!! VERY HELPFUL MADE ME FEEL AT HOME AT THE DEMOTROND DEALER SHIP IN TEXAS CITY!! I WILL BE BACK TO BUY FROM THEM AGAIN AND I WILL TELL EVERY BODY I KNOW TO SHOP WITH THIS DEALER SHIP!! WHAT A GREAT HONEST PLACE TO BUY A CAR!! THANK YOU DEMONTROND FOR BEING AN HONEST DEALER SHIP!!!!!!!

I dropped my car at the body shop to get a new rear bumper and was treated with great care by Candy at the reception desk. She helped me get checked in with Brittany at the car rental place. Both were helpful, fun and met my need for ease. Bryan, the shop manager personally saw to it that my car was finished before the upcoming weekend and holiday so I would not have to pay five extra days for a rental. He communicated with me via phone in a prompt manner and the work was very well done. I would recommend this shop to anyone.

Robin is an AMAZING sales person. She helped us from the time we sat at her table til closing time. Very helpful, and very patient. I hope she progresses well in the company. Also Jesse was a great teacher. He helped us learn how to drive a manual car before we left. Excellent customer service.

What a crock this place is! Couldn't finance me on a 25k truck because it was pre-owned but wanted to finance me on 40-50k new truck! *Granted it was pre-owned, but only had 40k miles and it was a 2018.. so it doesn't make sense except they were Greedy!!! Even with the bloody rebates, it was still double the cost of that truck.. I will not be recommending anyone to come here, and even my significant other will not. He's a big truck lover and buyer and never heard of this happening before. He said it's because I'm a woman, they thought they can pull one over me and lock me in a 6 year note at $800 a month.. He's right! Do not go to this place.. There's other dealerships that actually treat potential customers right, unlike this place.

I have bought a lot of vehicles from Jimmy Williams. He is an outstanding salesman and the main reason I was drawn to your dealership. My overall experience with the dealership has been great so far!

I bought a 2008 Toyota 4Runner with 126k miles on May 2019 and the car looks like brand new and drives like brand new. Unbelievable. Their safety inspection goes beyond what I have seen in all the dealers I have been to.

The Sales Professional Gerardo Gonzales and Tony Victoria are great! The whole sales team fom front desk, insurance and finance are the best. They are very professional, energetic, ethical, flexible, honest and pleasant to negotiate with, no pressure at all. They will do their best to make it work. Congrats to you all and also to the management and owners to have accomplished what most dealers in town fail to in creating a business environment where their team are treated with respect and are focused on customer satisfaction and long term business and not in just one sale by pressure no matter what.

This was the best car buying experience I ever had and by far, they are the best dealer in greater Houston and I will refer you to anyone I know who is shopping for a car. I live in Katy but for sure I will drive all the way to Texas City to see you in my next purchase.

Gerardo and Tony, you are the best!!! It was such pleasure buying this car from you. You guys really know how to make a customer fell appreciated. Thank you!

Congrats DeMontrond team!!!

I really appreciated the friendly demeanor and helpfulness of Woody in the service Department. He now only took care of my service appointment, he also enrolled me in an bumper to bumper extended warranty plan. I'd like to give him major props.

I haven't purchased a vehicle in over 9yrs, and this was the best experience ever for purchasing a new SUV. I have a close friend ( Juan G ), that sent a guy named Tanner Rigdon my way to complete my purchase. I started Monday searching for my Wife SUV on their website, and I picked it out and sent it Tanner, and the rest was history....I told him I wanted this particular vehicle Friday my off day, and Friday I drove off in that same vehicle at 1pm. Not only is Tanner a great salesman, the entire staff treats you like Family..All my future vehicles will be bought from DeMontrond from here on out. I will be referring everyone I know, even my kids, they 1st car will bought from here. A guy named Tony was also a big help showing me all the features, and set up my ONSTAR. Hands down, Gulf Freeway DeMontrond is the answer if you looking for a new Vehicle...Quick and Fast on the paper work also, I pulled up at 10, and 12 we was finish. The other hour was me eating with the staff..Great Burger!!!!!

After searching for months for our new family vehicle, my husband found a car matching our wants and price range online. He then called the dealership and schedule an appointment. We only needed the dealership for the simple action of filing the paperwork properly. He told them that we were interested in this vehicle and would be purchasing it if everything was ready during the appointment. When we arrived at the appointment we spent the next hour or more filing everything; the man who helped us misspelled our address and said he would correct it later (he never did, we are still receiving mail with the wrong spelling at our address). A month passes and no license plate, at this point we've moved our loan over to get a lower rate and made a payment on the vehicle but for some reason the act of getting us our plates is incomplete. My husband calls the dealership and is told that there is not an inspection for the vehicle, and could we go get one and we will be reimbursed. So, I begrudgingly take the vehicle to get it inspected (shouldn't that have been done before we left the lot?). ANOTHER month passes, my husband calls the dealership, we've not received a reimbursement or the license plates. OH! They've been sitting here at the front desk for over a month...we called you once...did you not get that one phone call? It's ok, you just have our email, an alternate phone number and our home address (even though it's misspelled, fortunately the post office is more reliable than the dealership); but don't bother using a second form of communication, we've just been emailing and calling you on our end for 3 months now. And no, you guys won't mail them to us or overnight them given the hassle, we have to DRIVE back to the dealership an hour away to pick them up (where you've told us they will be at the front desk). So we schedule one of our 2 free services for this day. I drive across Houston to pick up the plates and get the service. CUT TO THE SERVICE DEPARTMENT- "Do I need to move stuff out of the vehicle for a vacuum and wash?" -me "Would you like a vacuum and wash?"-service desk "Does it come free with the full service?"-me "Yes."-service desk "Then yes please, I'll go to my car now and make sure there isn't anything in the floorboards."-Me --Service was done in an hour, no vacuum or wash was done, at this point I'm over it and I leave, I'm not waiting ANOTHER hour for you to do a thing we had a whole conversation about. Also, during this time I walk to the front desk for the plates, I will say at this point the woman at the front desk and the man who ran to get my plates were the most helpful people we've met. But, the plates aren't at the front desk they are now in the service department. That's great, but you could have told me that or my husband when he said, "hold them at the front desk and my wife will come get them when she brings up the car to be service.". All in all, this is why people are just buying cars from vending machines now, because that was awful and I never want to buy another car from a dealership again. I have one more free service and I pray that there is a drastic improvement in customer service when I use it. For the record it took 5000 miles for me to get my license plate.

Typically I hate buying a vehicle but this experience has been positive. Tony Victoria has been great

Truck went in for coolant leak under warranty. When i picked it up over a week later, they had to take it back, because coolant low light on. Refilled...on my way....had to come back the next day again for the low coolant light. Also didnt put a bolt back under the fenderwell, and didnt reconnect some aftermarket wires i put in for lighting. Also found several of the clips are missing under the fenderwell on the drivers side. Took the whole cab of the truck off to get to the EGR coolers, and im concerned about how many other shortcuts and or parts that were not put back on. Most likely will not take it back there again.

These are great folks! Dawn was able to get me an appointment for repairs on short notice as I'm from out of town and have nothing else to drive, and the tech solved my problem in 30 minutes that another dealership couldn't fix in 2 visits and several hundred dollars! I was impressed and I'm grateful to them. Other dealers wouldn't even acknowledge there is a problem with the integrated trailer brake controller, and these folks nailed it!

They did not service my vehicle. I bought my car from Port Lavaca dodge jeep Chrysler dealership they put apex GPS system connect to my computer on my car. Which didn't allow my computer you work so I took it to demontrond Chevrolet to get service and to get my inspection done they didn't wanna touch it and still charged me $70.00 basically to tell me they couldn't work on my car

I was told diagnostic would be $125.00 but after my husband picked up the car he was charged $230 with an excuse horrible scervice !!!!!!

My experience at DeMontrond has completely changed the way I feel about dealerships. Tony was very knowledgeable about the inventory, which made the process a whole lot easier. He didn't try to just put me in something to close the deal, he genuinely cared about what I had to say and did everything he could to help me (he even stayed late to help me setup my truck the evening of purchase.) I know that I could call him anytime in the future and he would still do anything he could to help me. When it came time to close, Amy did an awesome job working with my credit union and made the dreaded paperwork a breeze. I didn't get a chance to meet everyone but the ones I did were very nice and went out of their way to do so.

Unfortunately service repair are WAY too expensive and loyalty doesn't matter.

Amazing dealer to work with.Everyone IN THE Clear Lake area loves Demontrond. (Chevrolet General Motors YA'LL need to get them some inventory asap . I know plenty of people who will only shop and buy at Demontrond and they are waiting on inventory . GET DEMONTROND SOME INVENTORY!!

FOUND THE PROBLEM AND FIXED IT RIGHT AWAY.. THANKS

Gerald McLean is the service advisor to go to when you are seeking a knowledgeable, honest professional service at DeMontrond. Saved my day!

I recommend if anyone is looking to buy a vehicle, buy it from DeMondtrond Chevrolet. All the people working there are GREAT! We got the truck we wanted at the price we needed. JUAN GUTIERREZ, PATRICK BRADY and AMY FRASER...THANK YOU!
The Hicks Family

It basically is all the JT service rep and Demontrond actually being a dealership that honors what they say.

My experience is always the same, courteous, flexible, professional and service oriented.
Repairs and/or maintenance is always one and done. No comebacks. Hard to find better.

I am thoroughly disappointed in my experience with the collision repairs center at DeMontrond Chevy. My vehicle was dropped off for repairs with a guaranteed completion date 4 days after drop-off. I was even receiving email notifications letting me know that the repairs were on schedule and that my vehicle was complete on day 4. It has now been over TWO WEEKS and my vehicle is still not complete. I keep getting the run-around saying they are "waiting for parts." I requested calls every day for updates on my vehicle, they agreed, and of course no calls have come. I am now on hold (for 10 minutes) waiting for a status update. If you are expecting quick repairs and quality customer service, look elsewhere.

Great, got me in and out quick with no problems, Thanks

I can't express my gratitude enough for the service and care I receive at Demontrond Chevrolet in Texas City! I am treated with great care each time. I always have everything thoroughly explained to me and I never feel vulnerable as a woman going there by myself. If you want a great place to get service with folks that will treat you with awesome customer service, I highly recommend Demontrond!!

Your first thought when shopping for a automobile is "hassle"! Patrick Brady and Demontrond Gulf Freeway changed that! From first visit, vehicle review,test drive, handling questions and concerns, to the final purchase. Patrick made it all a breeze! Definitely the place to go if you are looking for a new or preowned vehicle. If you want a great experience ask for Patrick!
Alfred and Cherie Stinson and our new baby
GMC TERRAIN DENALI!!

Everyone from Breanna, my service advisor, the shuttle-driver (sorry, didn't get his name), to the technician, and the car-wash dude completed their assigned tasks flawlessly, as usual. This is why I continue to visit DeMontrond, Texas City, for all my service needs as well as the purchase of new vehicles, even after relocating 100 miles away to the woods of East Texas.
Thank you for a job well done again.

I didn't like the fact that the employees smoke under the carport which is the same place the salesman was showing me my new truck.
sooo the truck smelled like SMOKE!.. I DON'T SMOKE!!

Matthew was really friendly and honestly he made the environment so friendly and made everything so easy, even with having issue of trading car with a different dealership he make sure we where number priority. Definitely making us come again to get another car

ABSOLUTELY THE WORST EXPERIENCE...classic example of why car salesmen have a bad name. Went in to test drive a vehicle and got a price from the manager. Turns out the salesman did not give us all the information on the trim level of the vehicle and the price and package the manager gave us he would not honor. Was ready to buy, but would never purchase from this dealership after such an unethical and dishonest experience.

Patrick Brady provided outstanding customer service! Juan Gutierrez and his team were very friendly and helpful! Happy with my Rav4! Thanks again!

I was out window shopping for a car for my son, not intending on purchasing one at that time. Our first stop was to DeMontrond Chevrolet in TC. Patrick Brady came out, was very professional, introduced himself & asked if we were looking for anything in particular. He wasn't pushy at all, was very knowledgeable & made us feel very comfortable. We test drove several cars and needless to say, we found one that we just couldn't pass up. I want to thank Patrick for a job well done & I have even referred a friend to him who will be car shopping very soon.

My trust in this company has been violated for the last time! I went in for an oil change and found that none of the fluids were added nor topped off and that the oil didn t appear to have been changed as well. My daughter got stranded in Austin because of the head gasket had leaked all over the solenoid powering the fuel injectors three days later.! Very disappointed for the second time. I have had several acquaintances warn me about this place...I should have listened.

Always great service and I just LOVE my new Chevy Traverse so much room for my twins. I also love the warranty forever and the service department is great and my maintenance is fast while I wait.

I searched for this vehicle online. When I called the dealer, Gary Eastling was the sales person who handled the sale. I traveled in from out of state. The whole process at the dealer took about 2 1/2 hours. The majority of the time was spent going over all the features of the vehicle. Great experience!!!

I always service my vehicle at DeMontrond because they use the recommended parts and products required to keep my Silverado in tip top shape. Also, DeMontrond Chevy is by far the best Dealership I have ever done business with. Thank you again for an awesome visit. Great customer service!

Took care of my vehicle and washed my car too. 10/10 would recommend to friends and family. Thanks for great service every time.

Had to take my truck in, due to a broken latch on my sunroof. Dropped my vehicle off and just under 2 hours later, Mr. Willie, called to let me know the repairs were complete....and final cost was less than quoted! Will definitely go nowhere else, so long as I own a Chevy!

The salesperson was really sweet and everybody there was friendly

So I took my car to get serviced for issues and walked out a week later with no resolution. Instead I walked into my car looking like this. I guess they don t put paper to protect the customers carpet. Now my carpet is stained thanks to them. Also the service representative wouldn t answer my phone calls he would just tell me to text him. This is the most unprofessional you can get.

Andy was amazing! As a first time buyer he made sure he could do everything in his power to get me in a new vehicle today and he did ! Best birthday ever . Already planning on coming back again to get a truck for the hubby. Thank you so much Andy !

Fred Sanchez was an excellent salesman. He got me a great price on my new Equinox, as well as an excellent trade-in value for car. This was truly a hassle free new car buying experience.

The service department is excellent!! They always address any issues promptly and professionally! This is the only place I trust with my GM vehicles.

I went in on a Friday and delt with Patrick Brady and couldn't have had a smoother experience, great dealership, and a standup sales guy.

Top tier highly recommend

come to fix a recall and end up walking out with someone trying to sell me a car and my car was barley looked at with no fix on the recall my vehicle was there on appointment to have fixed

I ve been trying to get information from sales representatives & finance managers for 2 days and every time I call either the person that was assigned to my deal was busy or they took my number down and told me they would call back with the information that I needed. They took my number down at least 4 times and I never received a call back. WORST CUSTOMER SERVICE EVER.

I only bought from Demontrond because I had flooded my car and I had it towed here since Geico uses this dealership for repairs. I had no other place to go but what a blessing this place has turned out to be. The salesman I used was extremely courteous and not pushy at all! I told him what I could afford and what I liked and he worked with me on everything! It was my first time ever buying a car on my own and everything ran smoothly from beginning to end. I had an issue with the car I bought and Demontrond came to pick up my car the same day and fixed it at no charge! I definitely recommend this to any first time buyers!

James my service advisor was AMAZING. I cannot express enough gratitude. What an an asset you have. James is not only a wonderful person to work with he is kind and excellent at his job. My GEICO mechanical breakdown adjuster just raved about James as well. I will always bring my car to DeMontrond to James.

Everyone was very respectful and really worked with me to purchase the car that I wanted. Jeff, my salesperson, was very friendly and not pushy. He was very pleasant to work with. I highly recommend DeMontrond Chevrolet to anyone who wants to purchase a vehicle that's hassle free!

Abraham in the service department was excellent. My daughter's older model car broke down and we were treated like it was a brand new car.

5 hours to get a new key and reprogram... Only plus was the lady who was helping me was a lil cutie other then that 2 stars

Service was not good. Would rather spend my money at another dealership

Patrick was a great salesman. The whole experience getting the car was terrific because they worked to make sure my needs were met and I could get a good price on the car. Great experience.

I bought my 2014 Silverado and have all of my service done at DeMontrond. The service department is very friendly and helpful. They are also very informative as to why and if I need anything else done. I also have another GM vehicle and the parts department is very helpful in getting me the parts I need for it. Some of them are hard to come by but always manage to get what I need. They are pretty awesome.

Buying a car from a dealer has never been this easy. JP (John Portis) was helpful throughout the whole process. I'm from NY but he made everything run ever so smoothly it felt like I was at the deleaship in Texas the first time talking to him on the phone. I want to say thank you to John and the whole team of DeMontrond Chevrolet for making this experience a memorable one for me. I highly recommend DeMontrond Chevrolet and John to anyone looking to buy a car without any hassle and stress!!!

Dylan and Deb did a superb job getting my deal done in less than a few hours and i was out the door. They listened they understood and was very kind. Nothing but good things to say about you guys even the finance guy Oscar (Hector ) was awesome. Keep up the good work i will refer EVERYONE i know to come here. I ve never been to a better dealership in my years of car buying.
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Very nice ppl, Owner is very nice and down to earth but the parts department employees are something else! Guy named Jason used to put dusty dirty labels etc in my LUNCH BAG and thought it was funny! I got fired he didn t! Right after I had a baby. The owner replied to my post so that lets you know she cares about what a person feels! I d recommend supporting her business and whatever she does!

Slow service for a simple oil change. Sloppy tech work....oily fingerprints all over inside a door sides of the Truck.... nothing impressive at all

Great service department, Mr. Willie did a great job!

Patrick Brady was awesome, great support and service. We love our truck and will definitely return for our next vehicle.

The service department is really going down hill. The last 4 times I have attempted to conduct some form of business with them I have always been told what they can t do to assist me. The latest issue has been with needing to get my vehicle checked out because it s having issues starting. My car is less than 2 yrs old and I bought is from Demontrond. I inquired about a loaner and appt for min 10/16/17. I understand there was a hurricane and y all lost vehicles and are down to limited quantities. Guess what I lost one of my vehicles and am down to this one impala. So no I can t leave my car with you. Then I asked if there was a waitlist to be put on and the gentleman (if you can call him that) said I don t know when we will have any. I thought that was the point of a waitlist. To put it plainly I just don t feel valued as a customer. I understand there are limitations but what happened to creative thinking, attempting to solve the problem and wowing the customer. Not only have you lost my respect but you have also lost my future car purchases. I will be sure to let my friends, family and co-workers know as well. I don t want them to fall victim to bad service.