Delhi International Airport Limited (DIAL) Review

Security forces & emigration are not respect Indian citizen.specially for gulf passenger .

Basic Airport... Basic Amenities.... WiFi, Foodcourt, Shopping, etc...

One of the best airport to visit but sadly due to corona some of the food shop are closed like dominos and pizza hut

Functionality wise this is amongst the best aiport in the world.
And what else should i say...u'll get evrything from shopping to dinning to sleeping pods etc...neat n clean mainained by GMR
During lockdown as travel is very less..still if u r travelling u will get almost everything open ..with less staff n more rules ..

Fly safe.

Jai hind.

NYC place ..neat and clean....I'm proud of ground clearance staff

One of the best Airport. Truly world class. Excellent passenger amenities and helpful staff who serve with a smile.

Its good very clean.but direction signage is not clear to get destination

Great facilities..
Saves time.. super awesome in everyway ;)

It was an amazing experience at IGI airport in Covid time...

Here you can see more airport staff than passengers most of them have not enough job. but I m giving 5 stars because I like this airport

Truly an International Airport...COVID-19 safety measure has been very nicely undertaken by the AAI.

One of the best Airport I would say from Amenity to Ambience. Everything are well placed & well managed. I would really like to thanks to the people and team who are associated restroom cleaning department. - They just give you Smile and Say "Welcome Sir" Hats off to complete team.
IGI Airport do have Covid testing facility, I was amazed to see the report within 4-5 hours super arrangements.

The food in departures here was the best food I have ever bought in any airport terminal. Amazing vegetarian options and flavours

One of the the best facilities. Managed by GMR. Great

T3 was clean & decorated. Check-in was quick with Go-air staff available for web check-in assistance. Security check staff gave proactive instructions & helped passengers maintain social distancing. They were quick in completing their checking so that we could reach boarding gate without delay. Post security check, there was a clear passage with proper hoardings mentioning gates & restrooms. Even drinking water was available during walk to the gate. There were lot of showrooms for last minute gift purchase, although they are pretty expensive as compared to outside markets. Best part was the availability of a good food court on the first floor, where early morning passengers can snack (if necessary due to hunger or health conditions). Despite limited & more expensive menu by certain eateries like McDonald's/Subaay, it's still offers an option for passengers to opt for cheap early morning flights & have a bite here before boarding. Reaching respective gates was made easier by walkalators (horizontal escalators) that minimize walking & helped passengers reach their gates quickly. Proper social distancing norms were maintained at the seats but then they should have increased the number of seats at all gates. Boarding was done row wise by Go-air staff and reaching the aircraft was pretty easy. Only 2 suggestions : Firstly, we tried calling IGI Airport for some queries on proper procedure to carry burnt human ashes for last rites but could not contact anyone. There must be a toll free number for any such queries. Secondly, there was no one to assist senior citizens / differently abled with electric car assistance to reach boarding gate. Wish we could book the same as we still have no idea about the booking procedure. Such important things should be clearly marketed by airport / airlines so that all passengers have clear procedural understanding & don't face last minute difficulty.

T3 Arrival was again neat with staff assistance to help passengers reach cargo collection area. There are again walkalators available to help passengers reach cargo collection area. However, found very few sanitizers filled throughout. Moreover, Haldiram was the sole snack joint in this area (besides some chocolate & chips counters) where hungry / medically requiring (like diabetics etc) could have something. The problem with Haldiram here is that it's just a take away counter of their sweets & namkeen. So there's an urgent requirement of a small food cafe area before one exits the airport. There are a couple of eateries just outside exit but not enough as compared to the food court on the departure side. Plus there is not enough space outside exit & it's pretty hot so it's much better that the area just before exit has just a few joints for take away. Way towards taxi is not marked & we had to ask security staff who helped us locate the building. Taking taxi is now much more synchronized as against earlier times where it was so difficult to find cabs. Yet the whole walk towards the taxi building needs to be converted into an air conditioned passage as it gets pretty uncomfortable if one reaches in the afternoon.

Hope this gives a clear idea about T3. While I've mentioned couple of suggested improvements, I'm still very proud & happy with our Airport quality and maintenance. Last but not the least, a special salute to all the security staff that keep the area secure. Jai Hind!

Loved the amenities, well placed things and easy to self direct for first timer, coz I was one too, I travelled during corona pandemic, every things were well managed and cozy, I want to say thanks to all the workers who are working for all of us in this situation.

Lengthy airport. Arrive in time because getting from one gate to another may take time.

Great and happening place. Full of life, josh and excitement.

Best airport I have visited so far...
Best services,cleanines...

One of the best airport in India. With all facilities. People of Kolkata is friendly and awesome.

Had a bad travel experience.

I was flying to Bangalore via Delhi from an international location.

The international flight landed in Delhi well on time. My baggage was supposed to be checked until Bangalore. When getting off the flight in Delhi, we were asked to pick our checked baggage and then go to customs. We waited at a queue mostly for self reporting related to covid travel. On the way, 2-3 people checked the boarding pass and blindly stamped as Quarantine required . Then we moved to immigration counter which had about 20-25 min wait. After we picked the baggage, we had to wait at the customs line for more than an hour. It was complete chaos and some people were moved out of the line who arrived by Air France/KLM (by some random security person). Rest of them got their bags scanned by customs (the officer didn t seem to care). Next we were asked to standing in another queue (no boards, nothing!)...2-3 people again asked about covid test report..after I told that I had a negative covid result, he asked me to fill a covid quarantine exemption form and go to counter 2. I filled the form (which says asks for exemption from quarantine and also says that I promise to quarantine!). I looked for queue for counter 2. Supposedly, everyone was just standing in one queue. Another person at end of queue again checked the test report and asked to go to counter 1. People were just crowding counter 1 (where there were 3-4 officials). No queue! Someone from counter 1 then signed the form and asked to go to counter 2. Again, no queue on counter 2..again someone signs something and asks to go to counter 3. Since no queue, people are just in a hurry to get their stuff done with no basic courtesy. Someone at counter 3 then stamps the boarding pass with something like exempted from quarantine . I rush towards the domestic transfer since very few time was left. There is another queue for domestic departures! A security guy verifies the passport and ticket and then allows to go to the airline counter. The airline counter had 100s of people in the queue to check their bag. I waited almost 1 hour 20min and finally checked my baggage. Since, I was not given a boarding pass for my domestic flight at the source, the official asks me to do a self checkin at a kiosk and print the boarding pass. After printing the boarding pass, the official then checked my baggage. Finally, I had to go through security which was another long queue (boarding for my domestic flight had already started!) Fortunately, I finished my security check and reached the gate during the final call for departure.

Transferring from international terminal to domestic shouldn t be this complicated. It took about 4 hour 10 min after landing in Delhi to reach the gate for domestic flight! The whole ordeal was because of too many people and mismanaged staff. India and Indians deserve a better travel experience.

Not upto the mark. Being the airport of capital city on India it doesn't match the standards.

Extraordinary. Properly maintained hygienic conditions

My first experience of flight traveling, and it was awesome, I was returning to home due to the situation in Delhi and my flight was from Terminal 3(indigo).
They are Taking extra step to maintain the safety and security of passengers and helping the passengers by providing their support on the queries, airport was neat and clean,which is phenomenal in this pendamic situation.
Aks I took some snapshot when I was in air over the clouds which was amazing.

Somehow there is too much of walking now. Its a smooth experience otherwise

Well maintained & Sanitized...people wearing mask and following social distancing...but its crowdy over Railway Station.

igi delhi terminal 3 is a best airport i have ever seen. clean and beautiful

Very clean. Good shopping timepass in between flights. Vending machines for cheaper eatable option. All in all one of the best airports in India.

One of the best airport in india ...with all the facilities

its like a shopping mall..washrooms are so clean.you will not regret

The IGI T1 is under redevelopment so it will remain close for next one year.

Best airport in India but crowded many restaurant and small multiplex

Taxi service management is still a gap. Waited 1 hour to get a taxi

Great airport and I was at terminal 3 which offers diverse range of shops. If in case you forgot to purchase indian sweets or traditional clothing or jewellery please dont worry as at the airport its readily available. Only disappointment was the toilet near the gurdian pharmacy doesnt flush properly hope management looks into it.

Airport is really good and modernized.
Clean restroom etc.
But poor security checking system . They are not even able to handle properly.they mixing bag etc .

Market is good .
Good for long waiting customer.

Best in India. One of the best in the world. Period.

What a lovely place...its just awsom...if u have to take connected flight at all, get it from Delhi... U will find 100 ways of tym pass there... Also one more thing I should not forget to tell u.. if u r a alcoholic lover...do buy Delhi duty free bottles inside the airport.. The shop person will inform u all the formalities and regulations and believe me its very cheap compare to other cities..if u dont know this...try it..u will definatly thank me for sure... othewise.. Being on delhi airport is awsom..u will find the difference when u stand on International airport city which is also the capital of India... Marvolus...

People doing wonderful job. Can be more organized and customer friendly.

Well handled airport.. superb connectivity with the rest of the world
.world class amenities in the international terminal T3

One of the best airport with great facilities and security.

Absolutely amazing.... Safety and security at peak.... Perfectly hygiene... Ground staff is suppoting.... Silent airport...

Serene and calm airport. The best airport in India. Due to corona restrictions, the following steps are taken.
1. At the departure gates, luggage bags are sanitized.
2. At the entry into terminal building, ticket and ID are checked
3. Web check in is mandatory for ticket
4. Thermal scanning is done before allowing inside terminal
5. Give the luggage of you have at counters
6. Get past the security gate
7. Relax in the waiting hall like you are waiting in any luxury hotel till your flight time

I believe even if Delhi is one of the hotspots for corona, airport inside is safe if you follow social distancing.

This is so busy place. This airport have very
large area and all facilities. This is "THE BEST"
airport. The infrastructure is very good and
food is easily available here at high cost
There facilities are so much more. You can also
buy cloths here. I have visited the terminal 3.
It was so nice. There washrooms are neat and
clean... but food is expensive... this is overall
beautiful place with variety of crowd. But on
the way traffic is so terrifying....! So better to
arrive early. There staff is so helpful and well
maintained. This is so organized place. Arrangement and information for passengers
is very nice. It is always very busy. I enjoyed my
time during gap between two flights...

It's a good airport.. With all kind of facility.. Some time the crowds is too heavy...

No doubt obe of thebest airport in India withall the services

IGI T3 need i say more, visited during the pandemic

Clean and beautifully designed with well handed management...

Excellent experience flying with Vistara and handling at the Airport particularly during these pandemic times.