Curry's, Worksop Review

good products shame staff do not listen to customers

Has had revamp, now has 1st floor for white goods which has expanded computer TV phone displays. Standard UK household tech shop ie a bit pants.. sorry been spoiled by "mediamarkt" and "Saturn "auf Deutschland! would be embarrassment all round if I took a German here or any PC World store.. Ok go and have a look. Bought my flat screen here and me mums, hers past to otherside, mine frustration inducing nearly dead ...oh also bought a dishwasher
.and washing machine from pc world not this store but crystal peaks .. dishwasher gone 2years it lasted.. beko. was good then dead. washing machine...hoover.. had to have bushes replaced just after guarante.e. oh well.

Good price for a TV. But annoyingly had to wait 5 minutes for someone to serve me despite me being able to clearly see most of their entirely child based staff standing around on their phones. Then when I finally got some service the kid who served me was on the hard sell trying to get me to buy the extended warranty. Something tells me they get commission for everyone who signs up for it.

Unhelpful on enquirers.
Don't seem interested in helping
More interested, in money & not helping
Send you elsewhere,

Went in for a new oven, was very surprised at service and options available, well pleased.

Poor customer service. Selling products that have been sold and then returned "as new" but with bits missing. Waste of time.

Not the largest store Currys PC World have in their portfolio but they had a great selection and their staff were knowledgeable and friendly.

Lee in particular is a gem , saying that all the staff have been knowledgeable friendly with a warm fun attitude

Awful staff. No help whatsoever over a refund that never went into my account. Shan't be going there again!

Good range of products and friendly knowledgeable staff. There was a sale on. My next favourite thing to free of charge.

Really poor customer service. Heard two staff having a laugh and swearing repeatedly in the middle of the shop floor.

Update Feb 2019 - this place gets worse and worse. I dont understand why staff are so keen to stand around in a quiet corner chatting and seem so irritated when you ask for help, or for them to do what they presumably are paid to do. Absolutely appalling standards and literally ignorant behaviour from staff on every visit.

No cheaper than anyone else. Same products as everyone else. Staff at Worksop store would rather stand in groups chatting than sort customers needs out. Take a snack they will leave you alone to eat it .

Staff helpful, a quick visit, for info, did not buy

Could have more in but apart from that it's good as you can get it ordered for you

N
Very good service 100%

Time and patience go through thing with you and plenty of choices

Staff don't seem to care about what you need just that they need a sale. This is usual for most CurrysPC World I have visited in my experience.

Poor. Dismal customer service. Idle staff. Gone down hill rapidly of late.

Went to buy a tablet they didn't have the one l asked for that's the 3rd time I've been and you didn't have what I wanted not a good advert for the super store what do you think ????!

Nice ambient atmosphere, it's a large store stocking most things, there are some things though that are advertised in website which aren't available in store...

Rude salesman who got annoyed when he could not up sell me a higher proceed model which had features I didn't need. Went to argos instead.

One of the best pcworlds I've been too very helpful

Excellent experience from customer service on the best and most suitable item to buy. Explained the difference in products and value for money. 5 stars!

Stood waiting around for a long time and some of the staff done not make an effort to even pretend they have a clue....

Rude, unhelpful staff. Drove half an hour to get here just to be told I couldn't purchase an item because it was 3:35pm and they close at 4pm? Never heard this rule before and it takes 10 mins max to buy something so they obviously couldn't be bothered and were more concerned about wanting to go home. Definitely need to improve their customer service if they don't want customers to shop elsewhere, looks bad on the company as a whole.

I feel I have to reply to the previous reviews. I had bought a new computer at Meadowhall that was not running correctly. As I had taken out a care plan I took it to Curry's in Worksop. They agreed to look at it for me having ascertained More

Wow lovely new store, has an upstairs and more range, good team

I knew what I wanted bought it and left with my purchase in ten minutes guy wanted to sell other products which I didn't need but he was not pushy

Excellent service & extremely helpful pleasant staff

It's just a curry's pc world shop,great if your into big telly and fantasies about a house full of tech.sales men are not to pushy here and they just sold my dad a telly for a right deal

Went into store for a tumble drier there was one person serving upstairs so went downstairs and asked for assistance and told he was not qualified to serve upstairs so went back upstairs and the one lady that was serving came to me and said let me get someone from downstairs to sort you and low and behold it was the gentleman who had just told me to wait and then to top it all he told me it would take 10 days to deliver the drier we wanted so went to Argos and got the same drier that day at the exact same price . Guess were I will be shopping in future.

Shocking customer service .!!
Wont be using them again

Ok, the only issue is the sales staff constantly try to upsell with warranties etc

Excellent service very helpful couldn't have wished for better service today

Bought Samsung 800 quid tv kept breaking down, currys don't want to know after they have sold something very poor aftersales service

Very good. Could do with more goods but that will change once the new hypermarket gets built

Unkept promises and delivery times. Items not available to purchase and take on the day. Not very impressive experience. No branch contact phone.

went to buy a lap-top. saw one I liked, discussed it with the sales assistant. he said right I'll go get it. over a hour later he came back and said the only one in the shop was the one on display, and if I wanted it I would have to pay full price, and what's more it needed the drive cleaning and it would take " about two days" and I could pick it up then. So I came home and ordered one from amazon and it was here in less than 48 hours. the staff upstairs on the other hand were in a different class. quick polite and efficient my wife bought a fridge freezer and a kettle toaster combo was dealt with and had delivery dates within twenty minuets so my recommendation is if you want to buy anything from the Worksop store . buy it from upstairs

No trained repair staff or know how staff on site at the weekend or apparently all week, the best thing to do was send it off? No. We arrived at 15.15 and where met with we close at 16.00
Dont waste your time.

Great place for your electrical needs, been here few times and staff are friendly. My 2 year old managed to sneak away from me and his mum and hide round behind the tills where the staff then found the funny side of it and laughed. Very friendly.

Items displayed for sale but no stock! Staff not interested. I understand things sell out but if that happens, put an out of stock label on the shelf rather than wasting my time. Not impressed at all.

OK nice staff disappointment re mobile. Info needed was given simply and clearly
Good visit overall

Amazing staff across the board pc department were especially great

It as got some good offers on a selection of electrical good

Very helpful answered all the questions I had very polite

Brand New store opening with Currys PC World and featuring Carphone Warehouse all under one roof

The staff members are amazing they have got amazing people skills deffo recommend

Lots of staff mulling around doing nothing, we were the ones in the store. Oh and because i can't climb the stairs and the lift is very small, I'm claustrophobic, I couldn't get upstairs. Not sure the need for the upstairs as it was adequate before in my opinion. Personally think the company has made bad decision in this store.

Really helpful and friendly couldn't do enough for us

Quite a wait due to being under staffed .staff good.got there in end

Rubbish service here. The cashier's were busy talking instead of serving customers.

Great store had a great laugh with some colleagues!

Was charged a 10% re stocking fee to return an item I had taken out the box, but not used?? Not sure if this is policy but never happened in any other branches!! Staff looked uncomfortable after the manager had told them to do it too!

The duty manager begrudged doing a price match. It was made worse as it was to match a Currys online price!

For an electrical store, a very poor range of adaptors ie do not stock AV to Hdmi adapter nor hdmi splitters, which are very basic items.

Ordered item over the internet. Arrived promptly. Good safe social distancing from very polite delivery driver. Great item . Good quality.

Bought a tv for my mum who is in a home also an aerial extension that had 2 different ends and didn't fit

Staff very helpful and received goods within 3 days

Don't like being lied to by a staff member, i bought a cordless vax on saturday which i was given the money for mothers day off my kids, i did not have chance to charge it till sunday morning but after an hour it said it was charged even though instructions say at least 3 hours, any way clipped battery on and turned machine on but it kept switching itself off, left it a few mins and tried to put back on charge but it still said battery was fully charged, we tried it again but same thing happened, i rang currys and said i was not happy and wanted to bring it back for and exchange or refund, girl asked where i lived as some one could call and have a look at it, i told girl i dont think so its a new machine and i was not having any sort of repair i asked to speak to a manager which she said she would bring to phone, a man answered and i said are you the manager and he replied yes i said of the store again he replied yes, i told him the problem and said i wanted a refund as at this point i was getting proper cheesed off, he told me to bring it back and they would ring vax for a diagnostic to which i said you can see the problem when i bring it, he went on to tell me that i could not have a refund on a brand new FAULTY machine till they got the say so and code off vax, i asked when i come in how long would all this take he said 20 to 30 mins again i was less than impressed, any way i took it back the following day where i asked to speak to the manager along came a chap and said his name, i said i spoke to the store manager yesterday to which he said thats me, i said no the manager was called another name, he told me that this person was not a manager so i flipped my lid and ranted in store that as a company they lie to customers, to be fair the the manager told a member of staff to sort me out and after nearly 30 mins of the staff member trying to get through to vax for a code the manager told him to hang up and give me a refund, after nearly 45 mins i left shop with my money, where i proceeded to argos to buy the same machine and was told any probs to take it straight back to shop for a refund or exchange, happily my new machine works a treat, its not first issue we have had with currys after sales but it will be the last.....Ms Cook