I had the opportunity to speak with the general manager of the dealership. He himself made sure that I became a happy and satisfied customer that would return for service and purchase my next vehicle.
Used their shop a couple of times for a recall and oil changes. Overall a decent experience but between getting texts from someone there using cold call tactics to get me to trade in my car(so confused by this) and my most recent experience where I waited for two+ hours for an oil change to get wrapped up and was almost charged for work not even done on my car(I noticed it before paying) leave me feeling unsure of returning there. It's been quality work but it's incredibly chaotic as far as their work flow goes.
When our single vehicle died as we were searching for a second one to say we were a bit stressed out is an understatement. Jacob Balch took such good care us and made the process of suddenly buying two vehicles as relaxing as that situation could be. He's so genuine, and without a doubt provided the best sales experience I've ever had.
If I can give this place a zero I would, my whole experience with this dealership was very terrible. I held off this review for a while but future buyers need to be aware of this. I bought a 2010 Volkeswagon CC sport It had front end damage to the car which was poorly repaired by their body shop, the clearcoat is very terrible and they didn t bother about fixing the bottom half of the broken bumper, did a poor job painting the car, a few weeks after, the paint started flaking up where they painted. But that s not even the worst part about this experience I had the car for a few months and the engine started having problems The engine would die at idle And I stayed an hour away from the dealership so they told me to bring it up there, the car sat for 3 to 4 days and wasn t even touched and the service advisor lied to me and told me that they had a partial diagnosis, only thing he did was scan codes. They didn t provide any rental reimbursement at all. Come to find out The car needed an engine, so I thought I was in the clear with the limited lifetime warranty they provided, after a few week ordeal with the aftermarket company they sent a barely functioning engine and the dealership told me that it couldn t be salvaged, so I had to buy a remanufactured motor from Volkswagen out of pocket 7500 (I have repair order to prove it), and I spoke to The GM of the dealership and he told me over the phone that they would not assist in any way. Will call Lansing about this dealership
THE YELP REVIEWS TELL THE REAL STORY
STAY AWAY FROM THIS DEALERSHIP!!!!!!!!!!!!
The staff was so knowledgeable and friendly. We got a new Chrysler Pacifica and absolutely love it. We were only there for three hours, which is pretty good in my experience.
Service was great and the staff kept me informed throughout the process.
Didn't even try to work with me just told me what they thought did not even run a credit app or look at my car or nothing
Great dealership...if they don't have it they get it! Finance Group was professional and courteous.
I went in for a fairly minor collision repair that I was paying out of pocket and Tom Taylor gave me an estimate. I had also had an estimate at another facility but Tom was willing to work with me and ended up with a slightly lower price than the other facility. When I picked up the car Tom went over the repair and informed me that another part was repaired in a less expensive manner. I was very pleased with the repair and the condition (car was washed and vacuumed inside) that the car was in when finished.
All the staff I worked with went above and beyond to help me get into the right vehicle. The process was smooth, never felt pressured and was treated with respect. Jen picked me up at my home to bring me to the dealership to pick up my car, which I really appreciated. Mike kept looking for the right car for me and always returned my calls and kept me informed and Dale and the staff that finished up the purchase made my experience a great buying experience. I needed a good vehicle and they made it happen.
Even though I actually qualified to win the Hellcat at another dealership on the same day (I couldn't make it), I had a good experience with Blake, Naomi and the staff at Cueter. He treated us like family but it wasn't forced. And we got a great deal on one of the best *ahem* minivans on the market... Don't flame me guys. My wife loves it. I'll get my Challenger, one day...
I had an amazing experience purchasing my first vehicle at Cuter Chrysler with Maryann! She did an incredible job helping me find exactly what I wanted and for a great price too! She is personable, knowledgeable and willing to go to any lengths to help you find the car for you! The general manager Steve was also a tremendous help and got me a fantastic deal for my trade in! Overall, I couldn't be happier with the help of the Cueter Chrysler team and I am beyond pleased with my new 2019 Jeep Cherokee Latitude Plus! Thanks again!!
I was extremely satisfied with my experience at the Cueter dealership and pleasantly surprised at how comfortable I felt during the entire process of leasing my vehicle. Everyone I met was very friendly and inviting and answered my hundreds of questions thoroughly. My sales rep Jon Ross was awesome, and went over countless options when looking at which car I should get and helped me get an amazing deal. He was very patient and upfront when going over all the information on what I would or wouldn't get with each vehicle; he compared prices, packages, and colors as many times as it took to help me make a decision. I can't imagine anyone else making my time there as easy as it was.
I am new to Dodge, but my customer service was fantastic, and I would highly recommend the place. I also could easily contact Jon anytime I had a question and received a quick response. I absolutely love the Dart I got too, it handles so well, and the features I get with UConnect like Navigation and Bluetooth are so useful. They were even able to put in a moonroof for me on a car that didn't have one, for a very reasonable price. I really can't get enough of the car.
I also still had an old leased vehicle to turn in, and they offered to help minimize some scuffs on it in an effort to pass vehicle inspection! I really felt like they were interested in accomplishing what was best for me, making the entire process virtually painless. All in all, a job very well done.
I m going to keep it short! Tiyana is the women you re looking for if you come to this dealership. Usually, when you go to a lot or dealership all they see is $$$. You don t come across too many sweet, helpful and down to earth people in the sale s business. I personally want to thank her for making my time there easy.
Body shop did an amazing job on our old 2006 PT Cruiser. They did a fantastic job of color matching the parts and the front end looks better now than before it was damaged. Everyone we worked with was pleasant and courteous. I will definitely return if I need any work done in the future. I highly recommend!
My daughter purchased her 1st vehicle ever on Oct. 16, 2020 from Cueter Jeep. The entire purchase experience at Cueter Jeep for my 23 year old was nothing but spectacular! Heather in Finance went above and beyond securing financing for my young daughters $62K Jeep Wrangler. This vehicle meant so much to my daughter because it was her dream vehicle and she wanted to purchase it alone without Mom & Dad co-signing. Cueter Jeep and Heather Miller MADE it happen and the transaction was so smooth & stress free! Thanks Cueter Jeep for helping fulfill a kid s dream...and touching a life! P.S. People like Heather will keep me coming back!
William Taylor
Monroe, MI.
My husband, Jim and I had a fantastic buying experience at Cueter Chrysler Dealership and wanted to share it with anyone looking to buy a used vehicle. Our saleswoman Colleen P. went over and above assisting us with a couple of used cars until we found OUR vehicle! We are so excited with the professionalism and friendliness of the staff at Cueter Chrysler. If you are looking to get into a new (or used) vehicle we highly recommend this dealership!
The service department was absolutely terrible! My car was brought to them because an oil change shop messed up my car. They wanted to charge me 500 dollars for them to DIAGNOSE the problem because they needed to take apart my engine. Luckily I was smart enough to get a second opinion. Because the shop I went to found the problem WITHOUT taking apart my engine. And they charged 85 dollars. When I came to get my car out of their shop to take it to another shop they gave me so many problems. Toni, a service representative, was very rude and did not pass along the message to my service representative that k wanted to get my car out. Then they tried to stall and take 30 minutes plus do "paperwork" to get my car out of the shop. I absolutely would never take my car to them again. They are a SCAM!
I have been going to this service department for almost 5 years now to have my Dodge Journey Serviced. My Service provider Jibreel always meets my customer service standards. HE is always prompt and accurate with quotes and service times. Very Pleasant to work with !
ZERO STARS!!! My daughter was not getting heat with her 2012 Jeep. She took it to the service department where they told her it was going to be $1300 to replace the heater core. She declined and paid the $100 dollars for the expensive report. They asked her if she wanted to trade her car in to buy a new jeep. I took a look at her jeep, added some coolant to the radiator and her heat started working again. I doubt they even took the radiator cap off. Tried to take advantage of a young girl. BEWARE!!!!
A perfect car buying experience thanks to the consummate professionals at Cueter. The sales, finance, and delivery procedures were each tailored to my specific needs by the highly knowledgeable and courteous staff. I could not be happier with my new Jeep or experience at Cueter. I'll be seeing you in 2023 for a new one!
Awesome place from management to sales down to service.
I had a great experience. I went in to get an oil change, I was treated well and everything was done faster than I expected.
I am a first time Dodge owner and I took my vehicle to Cueter for service and I must say I was very pleased with the service provided. The staff was very professional and courteous, not just to me but I witnessed this same response to everyone that came in for service. Thank you Eric Miller for the great service!
Not sure why there isn't a lot more 5 star reviews for this dealership. We were passing through town on vacation and had just an amazing experience with them. Jason Rourk and his team took a potential ugly situation for us and turned it into an exceptional one as we didn't loose any vacation time. Extremely professional in every way. Thank you very much helping us out in our time of need.
Taking to long to fix my Mothers car! Then when it's fixed it just sits there. Todd whom works in the service department is slow in my opinion greedy
CCJD has earned a loyal return customer! My salesman, Jim Gregor, was professional, friendly, and worked very hard to come up with a deal that would work for me and my situation. I couldn't be more happy and plan to recommend him and the dealership to anyone looking for a vehicle!
Extremely unprofessional customer service in the service department
I have had a horrible time in the past trying to purchase a vehicle. Then I found Cueter. I worked with Rusty Spring and to be honest it was like buying a vehicle from a family member. I instantly felt trust and comfort when talking with him. I didnt have the best credit or a whole lot of money for a down payment and my trade in to say the least was on its last leg. Rusty was able to get me into a 2011 Chevy Impala for a very reasonable and fair price. Its a great feeling to have a reliable car to transport your family in that you know is safe. The service I recieved was so great that a year later I decided to purchase a 2008 Dodge Ram from Rusty at Cueter. The experiance was great again! Rusty even purchased pizza for my family and I while we waited for all the processing to finish. Not sure when I will need to purchase another vehicle, but I can assure you that when I do...It will be from Rusty Spring at Cueter!
Tell you 1 price over phone for a lease then you drive all the way there and they give you a price $200+ more .. be careful of this place
This review is STRICTLY based on their service department. Repeatedly had issues with them competing tasks that most kids learn in auto class the first day like LATCHING the hood. My wife wasn't picking up the car when it was done, but I did. The service manager did state that he had a discussion with all of his staff and that in the future, he'd take care of this us, but the damage has been done and the service department has lost all my trust.
They tell u price over the phone made me drive 3 hrs and change their price. Manager tells me person who talked to you don't know what she was doing....really.
The representatives are very professional, no doubt.
If you are looking to get COMPLETELY ripped off, and have your wallet gutted like a fish, this is the place to go. They charged me $425 to put in a part that only costs $25-$40. Oh, don't neglect the fact that they charge $98 just to LOOK at the car.
Before i scheduled my service appointment, I made them aware that I was coming in from 40min away, I needed a loaner, and this was warranty work. They said they would have the loaner all taken care of me when I got there. When I showed up for my appointment, they let me know that I had to go to enterprise to get a car. This was not what we discussed, but whatever. I get to enterprise and they informed me that I owed them money for the rental. The dealership did not tell me any of this beforehand. Now, with warranty work, all work and the loaner vehicle can/ should be charged to the manufacturer. I shouldn't have to pull my credit card out for anything!! I promptly asked enterprise to take me back to the dealership. I took my car and went to another dealership. No credit card needed.
Called 3 other dealers in Plymouth, Livonia & Dearborn and got either no answer or no return call. GREAT SERVICE FROM Jason, Service Manager. Answered my questions over the phone, they now get all my business going forward, and maybe a new Jeep! Give credit where credit is due.....
If you are looking for a new lease, Ask for Ben Haisel. He is amazing! We spoke on the phone, told him what we were looking for... stopped in later the same day, and he had several options prepared for us. He made the whole process seamless - as any little glitch we ran into was quickly resolved with the aim to please. I Highly recommend Ben. I don't think we spent more than 1 1/2 hours actually at the dealership before driving off in our new RAM. Thanks Ben for working hard and preparing for our visit. You made the experience short, sweet, and Fun :)
Also, Service here is fast and friendly + hassle-free ! A great combination to have in a service dept... They even helped to reset a change oil message on our Dodge when we came to pick up our Jeep. A Great Crew. Keep up the good work !
Took my car in for coolant leak said it needed a hose clamp and a flush. $450. Uh, I don't think so. Crooks!
Very professional, informative, friendly sales and finance team!!! Will recommend to all my friends & family!!! :)
The sales team was so very helpful and sincere with helping me find the best car for me. I recommend them to everyone!! Everything was handled within 2-days. Love my car and I fully appreciate the help given to me.
The sales and service departments at Cueter do a great job. They addressed issues woth my vehicle that I did not even notice were occurring. The coupon books they provide to their customers is a great help.
I originally gave 1 star but I am changing it to 4 stars, Heather reached out and tried her hardest to find is the right loan and she did. So I am thankful for the turn around in the working with us and showing us they wanted to help. Tomorrow we get our van and hope it all goes smooth. Thank you heather for calling and taking the step up to help us
Purchased a new truck from Cueter and it was a smooth and enjoyable experience.
Honestly never really had good service here from the last few of my visits up until NOW... my recent visit I came in was in such a huge rush and this gentlemen named Andrew Hall approached me and man I m glad he did! He know everything I was referring to as far as my problem with my vehicle! He was quick! Answered all of my questions before I could even finish asking them... Cueter needs more employees like this... specially when bringing in a high performance vehicle for someone there to already have the sitiuation handled fast with correct knowledge isn t something you run into at this location everyday in the past! Thanks a lot Andrew Hall in services for your concerns and for being extremely fast and professional and most importantly understanding! Thanks again!
THE WORST Sales team ever, prices is fake on their website, they wanted you to come in for the best price, long wait, HOURS.... go somewhere else.
Great customer service on the phone.
4/5/17: went in for "fresh start" first complimentary oil change. Why did they tell me that they would do light cleaning? They didn't clean anything, didn't even wipe the dash let alone vacuum like they stated when i called to make the appointment. The people are friendly enough. I would have been fine with just the oil change, vs being told to expect something that they didn't even bother to provide. Promise less and deliver more, vs the other way around. Disapointing.
Customer service was great, mechanics were willing to work over to get the car done on Friday night so we could have it for the weekend.
Thank you for the great service and tour of the facilities.
We had a great experience at Cueter Dealership, Kate and Jim helped us to find and lease our new Jeep!
Happy I went to this dealership to find my first financed vehicle! After searching for 3 MONTHS to find what I wanted (certified pre-owned w/ warranty INCLUDED) in the car, I found out that ALL vehicles come with a lifetime (COVERED UNTIL THE VEHICLE IS NOT IN YOUR NAME) power-train included. Randy even brought a car to Ypsi from Lansing just for me to take a look & test drive. Can't go wrong with service or feeling secure when signing with Cueter!
From the moment we started talking to Maryann about purchasing our new families vehicle we knew Maryann and Cueter would be our final stop. After shopping around, knowing price points, and different personalities, there is no question. Maryann's attention to detail and all of our questions were answered in a respectful manner. The deal was easy to complete. Have kids that like to be apart of the conversation, Maryann pays attention to them too!
Mike Sisler is a great salesman and was incredibly helpful through the process of shopping for the lease I was looking for. Even though we couldn t make a deal I couldn t recommend mike more.
I had a great experience buying my car at Cueter! Tiyana, the salesperson assisting me, was so positive and authentic. I brought my teenage daughters with me and they learned so much. I was so happy they could see the way cars ought to be sold, not the weird manipulative stuff we sometimes hear about. There was no pressure whatsoever. The whole scenario was transparent and fun. I got a great deal too!
Service department does a fabulous job. I always work with Jibreel and he always takes care of everything as fast as possible. From now on, they are my go to dealer for all sales and service work! Will definitely recommend Jibreel and Cueter to all my friends and family.
Thank you I paid ($ 3076.48) for nothing just to see this signal
Fantastic, not high pressure dealership. They listened to what I wanted, and worked with me to get me into the exact car I wanted.
And the fresh chocolate chip cookies while I was waiting were great!
I worked with MaryAnn and she will be the only one I buy cars from out here. She was great, and efficient. Fantastic buying experience!
I have been a loyal Honda driver for the past 35 years. My last five vehicles have been the Ridgeline. I didn't care for the last redesign. So when my lease was up, I decided to check out the Rams at Cueter. I couldn't be happier with my truck and the wonderful service I received all throughout the process of leasing my new Ram. Top notch all the way!!!!!
I have nothing negative to say about Cueter Chrysler, as a matter of fact I have received nothing but excellent service this is my third vehicle through them and I'm extremely satisfied
I had a dreaded "intermittent problem" in the sound system that was not easy to diagnose. It did take more than one visit, but the Cueter Service Department was very accommodating and helpful. The problem was fully fixed after two visits.
Our sales rep Jonathan Stewart was extremely helpful and knowledgeable during our leasing process. He was very transparent in terms of cost and the process was seamless and quick. Our finance person EJ Johnson did a great job of explaining our terms and was very thorough in going through all our documents with us. By far, this is once of the best experiences we've had during a leasing/financing process.
Rusty was very informative and professional. Not pushy at all, the finance personnel was on top of getting me the best deal and very informative as well. The owner is very nice and everyone was a pleasure to deal with. Gave me a lot of great information not only on my new vehicle but also tips of how to make my credit better before my next purchase. They will have our business in the future as well!
Do not get your vehicle fixed here. Had my 17 ram fixed and after getting it back (5) days later, it still isn't fixed. Called back (4) times and cant even get a return phone call. The service here is terrible, THEY JUST DON'T CARE. Do yourself a favor and go somewhere else. Paul H
Excellent Service. Great customer service and they offered decent deals.
I bought a 2016 Jeep wrangler and took it in for its first oil change. two and a half hrs later they tell me that some how one of the front fenders got ripped off So I had to drive it around throwing stones around until the parts came in. After they fixed it and I picked it up it was dark out and I didn't notice the scratch marks all over by where the fender was fixed and on the fender and hood. I had to bring it back in to show them then bring it in for the 4th time to have them try to buff them out. Some of the marks came out but some did not. So do to there mess up I had to waist all that time money etc and have a new jeep that do to there service don't look new anymore and they didn't even try to give me anything like a hat etc as a nice jester. I hope no one else go's threw this and would never go there again what a nightmare.
Got a great deal on a pre-owned Focus, and Rusty answered all the questions that I had. This is the third car that I bought there, and I will be returning to purchase my next one in the future.
They helped my grandma when the transmission broke in her car and they ordered a new one but they had to reorder it because it was making a clicking sound and the second one fixed it
Short version: Extremely long wait only for my car to be worse after they "fixed it" than it was before I brought it in.
Long version: I have been bringing my car here for oil changes since I bought it. I lived in the Ypsilanti area and at the time there was a special for 4 or 5 oil changes for $100, so I bought it. On September 9th I brought my vehicle in to use my last oil change from the package that I bought. I no longer live in the area, but drove 40 minutes out of the way to come. After briefly talking to the service agent I also decided to get my windshield wipers changed, tires balanced and rotated, and a 4 wheel alignment (my car was pulling SLIGHTLY to the left). I knew that the alignment was more expensive than another place that I have had it done at previously, but because I was already at Cueter, I decided that the convenience would outweigh the cost. I was told that it would be about 2 hours for everything.
I waited in the waiting room while my car was being serviced. Which ended up really taking 3 hours. I was pretty annoyed that I was there that long, had I known it was going to be longer I would have taken an Uber around the corner to a family member s house. When leaving the dealership I noticed that there was a Cueter shuttle parked outside of the garage. I previously worked for another dealership and know that they often will drop you off or pick you up while having service done. I am assuming that based on the van I saw, this is the same for Cueter. However, that was not offered to me.
Shortly after leaving I realized that my car was now pulling extremely hard to the right. When I originally brought my Jeep in it was pulling to the left and only slightly. Clearly this meant the wheel alignment was not done properly. It took me 5 minutes to realize this, I'm not sure how the service department did not notice. Also, on the paperwork that I received when leaving they stated that they adjusted my tire pressure, which was a lie. None of the tire pressure numbers on my display matched the others. Because I was rushing back home (which is now 40 minutes away from the dealership) I couldn't turn around to bring my car back. On top of that I had just waited for 3 hours to get this exact issue fixed and now it was even worse.
I called the service department the next day and they told me that I could bring my vehicle back in to be fixed. However, I'm pretty frustrated that I now have to drive from Farmington Hills where I live, or Dearborn where I work, to get an issue fixed that I already paid to have fixed. Not only is that extra money that I have to spend in gas, but also extra time out of my busy schedule that I have to make to drive all of the way back to Ypsilanti. The man I spoke to on the phone told me that I didn t need to rush back in and could come back within 60 days and it would be fixed. However, the longer I drive with my car like this, the more uneven wear I put on my tires. Which is not my fault, but will be my problem if I need to replace tires because of this issue. I feel that the dealership should offer some sort of compensation on the service that I already paid for to me for this error on their part. I spent about $250 to get simple issues fixed and now the main issue and most expensive is worse than before. My wheel alignment was done incorrectly and my tire pressure was not adjusted properly. The wheel alignment was the longest part of the work that I had done. I waited an hour more than I was told I would have to only for the work to be done wrong. That is unacceptable to me, especially consider that as the dealership you should be the experts on fixing the cars that you sell. Allowing me to come back and get it fixed is fine and what you should do, but i shouldn't have to do that in the first place. This is extremely inconvenient. At this point I could have just taken my vehicle to the place that I normally get wheel alignments from and saved time AND money. Or even to a dealership closer to my house.
They really take care of their guests and make sure they are satisfied with the service!!!
They did a nice job on my car and the turnaround was fast.
Don Byrd was exceptional, as my first time leasing a new car he was patient and walked me through everything, making sure I was comfortable with my purchase. I would recommend anyone looking for a new vehicle to work with him!!
I had a great experience. Dale was the best salesman. What I liked most was that everyone said Congratulations to me once approved. Cueter Chrysler made the impossible possible.
Thanks,
Jacquelyn Moore
I've taken my car to Cueter for about 8 years and after my last experience, I will never return and I will never recommend them.
I needed my front wheel hubs/bearings, control arms, and swaybar endlinks replaced. Since I wanted to replace my bushings with performance polyurethane bushings, I had to order them myself and bring them in. My service advisor told me it would be no problem and they would just charge me for labor. I had all the parts in last Monday. On Thursday my advisor called me to tell me it would cost a bit more in labor to replace the bushings instead of the entire control arms. I told him I already figured that and told him the same thing on Monday. He said ok it should be done that day. Friday I call him and find out the mechanic doesn't think the bushings are the correct parts for my car. I looked it up and they were indeed the correct parts according to the manufacturer. I told my service advisor and he said he'd have a chat with the mechanic. I never got a call back. Saturday I tried calling a few times and never got a call back. Monday I call and finally get a hold of someone. Apparently my service advisor went on vacation, leaving me completely in the dark about my car. I asked my new service advisor if he knew what was up with my car. He said he'd have to find the paperwork and call me back. Never did. Tuesday I finally got a hold of him and he told me the mechanic doesn't feel comfortable putting the bushings in. I asked him if he could go on the manufacturer website and see that the parts are indeed correct. He said ok and never called me back. Wednesday I called and he told me the manager said they won't do it because he called AUTOZONE (NOT the manufacturer; just the supplier) and they told him they didn't think the parts were right. Even though it does say even on their website that the parts are right for my model car specifically.
Friday I went in and talked to the manager directly. I asked him if he remembered me from about a month prior when my girlfriend was also left in the dark about her car being looked at. He said he remembered me. I asked him why I was left in the dark by 2 separate service advisors. He didn't even apologize! Chad was a total douchebag to me and acted like I was the burden on them! After the conversation went absolutely nowhere, he offered to take $70 off my bill. I told him I'd have to consider the situation and he threatened me with a mechanic's lien as if I would take my car back without paying. I've never been treated so badly by a manager like that. I didn't even receive any kind of apology.
I left and returned later to get this all over with and pay my bill. I told the cashier he offered to take $70 off the bill and I showed her a coupon that was mailed to me that would take 15% off. I also had rewards points to use from a credit card that I applied for FROM THE DEALERSHIP. The cashier said she'd have to check with the manager. My service advisor came up to me and told me the manager wasn't going to take more than $70 off the bill, even though the 15% off coupon would've taken off more than that. He also said my credit card rewards points could only be used for parts; not labor. I looked this up and this was not true. They finally used my points but would not accept my coupon.
Unbelievable and completely unacceptable. Cueter's service department has gone way downhill over the past few years. They used to have a very considerate manager that always made sure I was taken care of. The master mechanic that worked on my car since I started going there is no longer with them, even though they still have his certifications displayed in their window. They didn't have the certification of the current mechanic that worked on my car this time.
I didn't have a great experience with cueter, and after expressing my dissatisfaction with the situation. They actually went above and beyond for me to make up for it. Mike in financing helped me out. Also, Jibreel in the service department did a great job with getting a car repair fixed. I'm pretty happy and it is nice to see a company do a great job making up for mistakes in the past. I definitely have a better outlook in cueter than I did before.
I love the service team , they are very knowledgeable and helpful throughout. I will always get my car service there
Sales person was initially very interested and focused on helping me, went on a test drive and came back to see him helping another customer. He had one of his coworkers answer some questions for me and afterwards asked me to vacate his desk because I was being helped by someone else.
Original salesperson tried to help his new customer and myself, but after about 20-25 minutes of waiting for him to return with some payment estimates I just left.
Good selection on the lot, pretty ample parking, the staff definitely tried, but I don't think I'll be coming back.
-Edit: The management reached out to me and did everything they could to make it right, it didn't end up working out but the effort was well appreciated
It's super easy to write this very POSITIVE review. We set up an appointment with Richard Martinez to discuss general leasing numbers and sit in a vehicle. Due to the efficiency of both Richard and the sales manager Steve, we were able to drive away with a new vehicle that very afternoon. Cueter is obviously very well managed; not only was the paperwork all processed immediately, but the overall tone of the dealership was respectful. EXCELLENT customer service! A+
If you are looking to buy a car, I wouldn't go anywhere else. This dealership goes above and beyond. Helped me with a really difficult situation when I ended up with a lemon from somewhere else that ended up in the shop for months. They searched for a new jeep for me and brought it in from hours away. The sales agent Don and sales manager Jason were so kind and fought through the hectic process with the FCA. There was no obligation for this dealership to help me, but when I asked, they did not hesitate to agree to help me.
Very professional. They even took a video to show me what they we talking about when they called with an update
Normally good experiences, though today I was turned away trying to drop off my Jeep for service on an appointment scheduled two weeks out because the "Jeep specialist" was only there on Fridays.
Had a great sales person named Jim Mckinnon. He kept within the parameters I was asking for and I left with a vehicle that met my needs. My experience was pleasant and no run arounds. Exactly what I was looking for.
Love the staff all friendly and they work with you and that something I like.
My Jeep Grand Cherokee buying process went very smooth. Maryann Bringhurst, sales Consultant was best, very friendly and helpful. I was shocked by interest rate on my finance despite very high credit score. Finance guys did not discussed various options with us before signing the paperwork.
CHANGE THE COMMERCIAL JINGLE TO
"Come to Cueter to get something Cooler!"
Send this to the General Manager ASAP
Brought my car in for oil change and the 120,000 mi maintenance and transmission fluid changed, got my car back, drove for a day , had to bring it back cause skipped gear, now they said that I need a new transmission.... wow..... didn't hear , didn't see in the invoice....
I dealt primarily with dale the sales manager and he was very accommodating. He did everything he could to ensure I was happy with my purchase. I was happy leaving the dealership and still happy to return for future purchases.
cueter.com
