Crowne Plaza Hotel Dundalk Reviews

Nice hotel. Rooms are nice and spacious, very comfortable bed.

Amazing place to stay, complementary fruit, hand made local chocolate, relaxing pillow spray.... a lot of small things that make a traveler's life more enjoyable. Thank you CP!

Love the hotel and the restaurant is my favourite in town! Most amazing mouth watering steak!

Nice well informed staff on reception and in other hotel areas.
Warm and comfortable with good food at a realistic price. "Heaven"
Thank you

Lovely place, very clean. Some staff could do with paying more attention. Some tables left with empty plates for up to an hour. Food was good and rooms were very comfortable

Nice hotel, very comfortable with freat service. Ideal for business meetings etc 5 mins to town centre.Ali the reception manager is to be commended. Ahalan wa Sahalan Ali.

Well maintained rooms and pleasant environment. Friendly staff.

There is a restaurant on the 13th floor with great views.

Very good hotel. Better than you would expect for out of town location

After we placed our order it took 45 min before we were served. While eating my green curry big long blond hair. Left the food and requested this to be taken of the bill. No apology no trying to improve the situation. Just ignorance. Never again.

Service was excellent, food was fabulous and restaurant one of the best that I have been in. It really was a five star experience.

Very rigid and set staff not suitable for any party group thinking of relaxing with drinks. Rooms nice, shower great, bed comfortable was a little put off with stained bed base which I only saw the next morning, breakfast adequate

Lovely view during the day on the top floor restaurant - not so much during the night. Gorgeous venue. Food is nice but overpriced.

love this hotel, one of my favourite, I think this is really great hotel in Ireland, service, staff, rooms and food, really recommend

Just had coffee, it was busy so had to wait for a seat. Comfortable and good place generally to have a meeting

Interesting, modern interior design in hotel rooms, delicious food and picturesque view in the restaurant

Staff was good but one waiter was so unwelcome. Only the kitchen is good here. This hotel shouldn't have 4*.... Do not recommend

Visited for an unexpected layover from Dublin Airport. Their service was great, very friendly staff. Definitely worth a visit for longer! Thanks

Staff were very friendly, Meal was excellent, Room was spotless

A 5* venue. Spectacular hotel. The 13th floor restaurant is amazing, with views for days !! Had Dinner and Breakfast here, which was fantastic. The beds were uber comfortable, and there was a separate large shower and bath. If you want luxury accommodation, look no further. This place has it all !!

Staff was unable to bill our group of 8 seperatly, not very cooperative

Stayed here for an overnight.. good rooms .friendly staff and a great breakfast buffet..

Very slow service and 16.99 for fish and chips was a bit pricey for lunch time, I won't be back

Lovely food served by really friendly staff. Can't fault it.

Difinly a great place and the staff is fantastic and friendly and most helpful. I would recommend to anyone to give extra a go

Very clean and comfortable Staff are very friendly and helpful Really enjoyed my stay Would recommend wholeheartedly

Just back from a race and stay weekend at Crowne Plaza Dundalk with my husband, and friend and her husband, and would like to comment, we had a fantastic time, food excellant, staff are first class and would recommend this hotel to all, only downfall was no hairdryer, but i got over it as everthing else first class, hope to return in future

Carvery lunch was amazing, a lot of food and good choice, fresh and tasty, 1/2 dinner would be enough for most people. Staff were very friendly and helpful

Very comfortable rooms.and good breakfast. 7 euro to get to Dundalk . Its not ina central place but its ok.

Went into the bar for food. Soup was cold. Double charged for wine in error and service again was atrocious. This is the case on 4 separate visits and will be the last. No sign of any improvements but staff were friendly.

Just located outside of Dundalk town, fantastic food. Nice staff.

Got transported here from the airport because my flight was cancelled due to Storm Emma. Each and every one of the staff is friendly, accommodating, and professional. The rooms are very nice and comfy. I truly enjoyed my stay here. Would recommend it to anyone who is planning to visit Dundalk!

Great place for conferences, really look after delegates

Beautiful hotel, staff couldn't do enough to help and the food is great .
Have just stayed again would definitely recommend this hotel rooms are spotless beds are so comfy food is great and staff courteous and helpful.

Good hotel good breakfast ....... maybe a change of bar menu is due for regular patrons but still a good spot.

Excellent staff, good quality bar food. Have yet to try rooftop Restaurant. It should be good.

We stayed here one night prior to a wedding in Dundalk. In a Junior suite. The room was spacious with a big bathroom and a super king size bed. The room was looking a bit tired but it was still nice and they had some yummy hand made chocolates. Only downside was the food in the bar was rubbish. We had several meals that were very undercooked and there were no apologies from the bar staff when this was brought to their attention.

Nice wedding venue, good also to meet clients during the day

Excellent place to relax, host parties and occasions. Very neat and cosy.

Beautiful Hotel in Great Location 13 floors with fantastic roof restraunt and bar Lounge on ground floor with lunch carvery but most of all very helpful staff and reasonably priced

Amazing hotel, views are stunning, staff are friendly and caring, and facilities are top notch. Spotless.

Fabulous hotel with great rooms with extra touches like choice of pillows lavender spray for a restful sleep chocolates and fruit supplied and a proper coffee machine. Highly recommended

Great location. Nice rooms. Breakfast a good selection. Bar food not great. Would stay again

A real mixed bag. Mostly let down by staff , not facilities.
On the plus side....
Good free carpark, nice foyer, nice bar area, very nice food from the bar, spacious rooms with tub, and good selection on tv channels .
I would say it's up with the best available in its price range so I'd recommend it to anyone on those things.
On the minus side...
Had a really poor experience ( twice ) of staff and management attitude.

1) I'd ordered a drink, starter , and mains on my first visit...
The drink came after about 15 minutes...
30 minutes later and still no food, but others having arrived after me were getting there's.
I asked a staff member if she found check, and she told me I hadn't ordered anything...???
I pointed out the lady I had ordered from. They debated it privately. No apology. Approx 10 minutes later both my starter and my main course were served at the same time...the food quality was excellent, but by the time I'd eaten the hot soup starter, my mains were cold....

2) The breakfast in the morning, was of a lower quality of product than anywhere else I stayed. No chef available to prepare eggs, so just scrambled. Mushrooms were simply boiled. Bacon was thin, tasteless, and too long in the warmers...
Served tea, instead of coffee. By the time replacement was available, the breakfast was done.
Disappointing as Irish breakfasts are usually high quality.

3) on the 2 checkout, I had to wait almost 30 minutes; not because there was a large queue, as I was the next in line...but because it was 1 inexperienced staff member who couldn't get support.
She had accidently charged the first customer too much. She was trying to refund him, and rebill, but didn't have authority. She phoned the manager twice to help before they finally came... they quickly resolved the authority, but instead of trying to serve me, or anyone else, or even acknowledge I had been waiting, she simply left again, leaving me another 5 minutes before customer 1 was resolved.
Really disappointed when checkout should be a smooth , quick, and professional last experience. It resulted in me being late for my first meeting.

I've taken the time to provide this review, as I have found this hotel in the past to be the best available , by far, and all the issues were staff/ management issues, which should be easy fixes to regain 5 star status...

Regards

Could not fault the place. Top notch and great coffee machines in the rooms.

Lovely stay and lovely accommodation, would have given it 5* ratings only food in the bar restaurant was disappointing overcooked and served barely warm.

The Hotel itself was good. The room was very spacious and the bathroom to die for. Food was fine. The only fault was the location. Too far to walk to town and no bus service. Taxis all the way.

Nice sized rooms friendly staff.
Breakfast was nice with good variety to choose from.
Wouldnt put luxury beside it as there was no spa pool or anything like that that you would associate with a luxury hotel.
Some peoples rooms were not ready when they were checking in which was a bit of a downside.
Mini bar was not stocked apart from an empty bottle from the previous occupant so not sure why you would have it there.
Overall good but definately not luxurous.

Was in Crowne Plaza for staff party, very friendly staff. Was served by warm and approachable staff member named Philip, who really made the experience exceptional with his great attitude and friendly demeanour!

Sunday cravery food was okay. Disorganised staff upon arrival given a table only for it to be given to another couple while queuing for carvery. Staff seemed disorganised. Barman wearing a visior but it was tilted back so not really much use. Wouldn't recommend staff disorganised slow at taking orders one lady had to ask for menu and order at the bar. Management need to reconsider on to how re structure and manage the service so it runs more smoothly and efficiently for customers.

customer service excellent room of clean performance very good

Very helpful staff. Clean, tidy and comfortable. Bar menu had a good selection but monogamy dishes have warnings for peanut allergies.

Just on the edge of town ideal to stay in if going to the dogs or horse racing. Staff very helpful. Would recommend