Great location, service was ok. I was very concerned our reservation was cancelled because the agent at the front said the hotel had declined our request. It was only until his manager clarified that they couldn't print some documents we requested... besides that
There is no parking, no breakfast and no water bottles. The thing that really made our stay worth while was the incredibly comfortable bed.
Room is solid-ish. Sadly we did find the bathroom soap,shampoo,conditioner to have the last people's hairs on them and under the caps. Called the front desk and they redid the bathroom.
But then only 2 large towels for a family room ... large bed and a bunk bed set up. and we were to tired to call down again.
I did find the last visitors? Trash left over by the coffee machine... so yeah again
Valet parking they wanted 37 bucks a night... 10 bucks more than 2 blocks down the street.
I wouldn't recommend this hotel at this rate . We travel a lot and these were easily noticed and fixable :(
Edited: we ordered in from a restaurant. My husband went down to the street to pick it up and the valet guy leaned over and asked the driver if he was tipped?! Out of line.
Attended a murder mystery dinner last night at the Crowne Plaza Cleveland Playhouse Square and it was wonderful! The hotel team was very friendly and accommodating, the food was delicious, the drinks creative and reasonably priced and the performance group was able to engage the group despite COVID masks and regulations. We felt safe and thoroughly enjoyed the performance and dining experience - would highly recommend.
Amazing night clerk Michael....offered upgrade, called up to room to check on us. Wow! Dud day clerk....I think for maybe only the second time in my life, declined a late check out (''we don't offer that for Priceline guests'. This on a slow Sunday). Also, a small thing....they have done away with bar soap in favor of shower gel, but they only give you one small bottle. You have to choose between the sink or the shower.
Physical plant is high quality, terrace overlooking Playhouse Square is neat..
Very nice and clean. Right smack downtown Cleveland. Two blocks from Indians and Cavs stadiums. Rooms are modern with up to date amenities. Though one thing missing is a mini fridge, kinda weird but no biggie. Lots of nice amenities
Was here for MEPs. The staff was friendly. The food delicious. The rooms, AMAZING! Would definitely consider this place for personal use in the future.
The staff at the Crown plaza were excellent and the rooms clean and modern. They were very accommodating and pleasant. I would definitely visit again
Did the murder-mystery dinner! Omg laughed so hard we cried. Made some new friends that sat at the table with us and it was a blast! Can't wait to go back! Thank you for a great Saturday night out on the town!
My reservation that I placed a month in advance was messed up significantly and the receptionist just blamed the reservation line. Apparently the reservation line doesn't understand what rooms have what amenities so when you call to book they just tell you "whatever" I did get a room, so that was a good thing, but the hotel just felt like it was barley functioning. Restaurant not open(even though I was told it was), ran out of bath towels, and could write my name in the dust that was in the room,,,??? COVID cleaning really??? I get we are all still trying to function in this new covid world, but if you want people to come back out and stay at your hotel you have to do better Crown Plaza. I did ask for some compensation or reward credit(yes I'm a rewards member for staying a lot, at least in the past anyway...)
This place was absolutely beautiful the location was beautiful it was reasonably priced the guy at the front desk was hot thank you so much for being cute as hell and flirting with me anyways you guys are so nice to us the valet was kind I give you guys five stars
