Jennifer Nicholson

Review of Crowne Plaza Cleveland City Ce...

My reservation that I placed a month in advance wa...

My reservation that I placed a month in advance was messed up significantly and the receptionist just blamed the reservation line. Apparently the reservation line doesn't understand what rooms have what amenities so when you call to book they just tell you "whatever" I did get a room, so that was a good thing, but the hotel just felt like it was barley functioning. Restaurant not open(even though I was told it was), ran out of bath towels, and could write my name in the dust that was in the room,,,??? COVID cleaning really??? I get we are all still trying to function in this new covid world, but if you want people to come back out and stay at your hotel you have to do better Crown Plaza. I did ask for some compensation or reward credit(yes I'm a rewards member for staying a lot, at least in the past anyway...)