Best dealership I ve ever been to, MALON BELL, was one of the best salesman I have ever worked with. The staff are extremely helpful to get you in the car that you want fast and easy as possible with no hassle.
Parts Dept customer. Had what I needed for my Duramax in stock. Got me back on the road.
Bought a 2013 truck from them this week. on the drive home, the light came on that indicated the electronic pressure gauge was malfunctioning. When i asked the salesman about it, he said they would not help me out with the repair. I didnt think that was right. I had the truck for about an hour and something went wrong and oh, well. As-is. I wouldn't buy from them again.
I always have an excellent experience at Covert Chevrolet!! Thank you, Danny Nichols, for your outstanding customer service!
I recently traded vehicles at Covert Chevrolet in Bastrop,Texas. The whole process was very pleasant because I was fortunate to deal with Buster Sauers as my sales consultant. Everything went smooth with
no stress. My wife and I were both pleased with the process. I plan on
consulting Buster in the future for any additional vehicle transactions.
Dalton Weems
I submitted an offer online and was contacted via email within an hour or so. I replied to the email and then went ahead and called the sales rep referenced in the reply email. Price agreed upon was a little higher than I wanted, but ultimately was fair and a pretty good deal. The purchase experience was quick, professional and relatively pain free. All the staff was courteous, competent and professional. I'm very happy with the purchase of my new 2013 Chevy Volt. What a phenomenal vehicle!
Good an fast paper work signing , Thank You Covert Team and Mr. Malon Bell.
Had a wonderful experience and they took of me. I would recommend Covert Buick and Chevy to everyone!
They told me what they were going to do and they kept me updated on the process.
Just another car lot with a big Name , don t waste your time folks.
Wanted to charge me over $700 for repairs for something another charged half the cost. Then charged me $185 in diagnostic fee when I decided to take my business elsewhere.
Johnny on the spot, we approached the guys and gals at covert in a time crunch. Needed a specific truck with very short notice and we were coming from dallas. They went above and beyond to make it happen. Drove away same day with exactly what we needed. Had to go back for a computer reprogram for the blinkers (flatbed with led bulbs all the way around, hyper flash) , drove from Dallas to bastrop and they got me in and out in no time at all. The staff is friendly and very knowledgeable of their products. Every time I need something Rafael is just a phone call away and always willing to help, even if he's not at the store. I hope to continue doing business with these awesome people. They deserve it!
Covert Service continues to never disappoint, thanks for the awesome job your staff does!!
I have always been a skeptic working with car dealers because I have had some bad experiences in the past so when I was looking into the GMC Canyon and having to go through a dealer to get one I was not looking forward to it. A friend of mind, after having a conversation regarding my interest, told me about Covert Bastrop and Chris Crawford. They have purchased a few vehicles from him in the past and couldn't say enough about the experience and how positive it was. I was still very cautious but after having some conversations with him regarding my needs and what I was looking for, Chris was able to answer all my questions and get me into exactly what I was wanting. From start to finish this was a great experience and I will be going back to Chris and gang at Covert for my next purchases down the road - I will also recommend them to my friends and family.
Definitely the best GM dealer in central Texas. Ask for John A...
Really happy with Covert in Bastrop. Dealt with Rick Zamora and he was easy to work with and up front and honest on everything. I also tried making a deal with Capitol Chevrolet in Austin and felt they were the type of dealership that pulls out every old school tactic and trick to screw you over they can think, and Covert did none of that so really glad I found them.
We just purchased a new vehicle at Covert and had an excellent experience. We emailed ahead and our salesman Malon Bell had our car ready and waiting for us. Malon was very nice and easy to talk to and answered all of our questions. The whole experience at Covert was easy and fast. When it s time for our next purchase I would definitely shop there first.
I was legit just "kicking tires" when I reached out to Rafa Lopez at Covert in Bastrop. Let me just say this gentleman is amazing. Straight shooter, very kind and extremely perceptive! What seemed like a pipe dream on Tuesday came true for me on Friday when I drove my dream truck off the lot! Many thanks to him and Ben Brightwell for working extra hard to help me get what I wanted! I'm a customer for life!
Came to chevy covert in Bastrop and spoke with the best car salesman this side of the Red River..Gracias Rafa Lopez for our brand new 2020 traverse. He shot straight and everything was right on point as he stated...now we ride in style cause of him..
GRACIAS POR TODO!!!
Because of the great sales experience when I purchased my Avalanche truck from Covert Bastrop in 2012...I returned and purchased my second truck. Raphael Lopez was the salesman for both trucks. Raphael is knows the product and is just a great guy to do business with. I hope Raphael Lopez is still there when I return in a few years for my third GMC truck. (Maybe sooner, my wife fell in love with the Yukon) LOL.
Thanks, William Harrison
Purchased a vehicle remotely (I am in CA). Harry Green was fantastic, made it all go smooth and without an issue. He even stayed late when the shipper was behind to make sure the car was loaded and on its way. Would highly recommend them.
Rafa Lopez is an excellent salesman. He was very patient in helping me make the best decisions on getting a GMC truck equipped appropriately for me. He also found the right truck and had it personally delivered. Throughout the whole process I felt that Rafa always had my best interest in mind. Later I sent my bother to Rafa to also buy a truck and had the identical experience. Hats off to Rafa Lopez for his exceptional customer support.
Great Service from the Sales person and the Finance Manager, Handled everything in a professional manner.
My experience at Covert Chevrolet was very good
salesman Steve McGowan was awesome and the gentleman in financing was very pleasant as well thanks again
Eddie Gibler helped us out, we drove out in a New car. Great place.
I can not say enough great things about my experience with Covert Chevrolet and their sales rep, Ernest Barrow, I personally dealt with. Ernest went far and beyond to accommodate the purchasing of my 2020 Silverado 2500. Because of my experience with dealing with Ernest my next vehicle purchases will be made through this dealership, but more importantly with Ernest. Thanks Ernest for your professionalism! Outstanding service!
Just got my new Silverado High Country and, like every experience I have had over the years, buying a vehicle from Covert was a pleasant experience.
Harry Green has always been great to work with from locating the truck I wanted to showing all the details about how things work.
I highly recommend this dealership - I know that I will continue buying there!
Experience was EXCELLENT!! From beginning to the end Corbin worked the deal and got everything done! When it was time to talk the finance Jonathan was quick and got it done!! Corbin and Jonathan was the BEST and was a pleasure to work with!! Will most definitely keep in touch when it s time to upgrade!!
Robby was awsome. No back and forth. Gave me more than a fair deal on my trade and dropped the price on the new truck without me asking. I was in a hurry and needed to be out quick. Got everything done in less than 2 hours. He even noticed a problem with the used truck i was buying and had it fixed before it was delivered. I would highly recommend buying your next vehicle from Covert and Robby
I mistakenly scheduled service for a different location. Not only did the get me in the same day, but were super helpful during the process. Thanks for a great experience
Recently I was notified that I could get my Equinox inspected and get my license renewed even though I was due for an inspection / license renewal until September. I'm not one to hold on to documents for months so I immediately called the Service department at Covert Chevrolet to schedule an appointment. I was able to get an appointment scheduled. On the day of my appointment I arrived at the dealership 15 minutes prior to my appointment time. The vehicle was returned to me within 20 minutes with the certificate to take to the tax office. I completed the trip and had the licensed/inspected vehicle back at my house in less than 1 1/2 hrs.
My experiences with each employee at Covert Chevrolet was very professional from the person that took my call for the appointment, to the person working at the counter and the person that notified me that my vehicle was ready for picking up, each employee was attentive and professional. A GREAT experience. Good Job!
Excellent dealership, people, availability of options, financing options, and management. Found a great truck with Tim Juarez, our excellent salesman. Kind, courteous, and knowledgeable so was able to answer all my questions and navigate the process to get me a great deal on a new Sierra. I was surprised at the deals the dealership was offering and Jonathan in financing shocked me with the options available to me. Even the manager stepped in to help wrap up a deal and make things happen for me. I ll be back and you should check out Covert in Bastrop and definitely ask for the salesman Tim Juarez who has been doing this for over 20 years and knows what he s talking about. Well done all around Covert!
I made an appointment online for a 1pm oil change with a shuttle back to work and to be picked up, my car was not done by 4:30p but it was completed by 5p. I was given a discount on my oil change, which I loved!! I waited in a very clean and nice waiting room and my driver Bernard was amazing as always!
Small town values that delivered WORLD CLASS SERVICE! Heber, Carrie, Ben and my Driver were all amazing. A huge thanks to my Salesman, Heber, that answered all of my questions immediately and constantly kept me informed. After shopping every dealership in Houston, the deal I got from Covert Bastrop could not be matched. I felt 100% buying my new Trail Boss sight unseen and couldn't be happier. With this team, best price around and free delivery to my doorstep, it was an absolute no brainer.
Salesman had no clue what the car was equipped with. Didnt know the cars equipment. Once I figured out they had lied to me they said they would exchange by buy, but in 2 1/2 weeks the vehicle had depreciated $4000. If a Buick depreciates that much in 21/2 weeks stay away from Buick you lose $ as soon As you turn the car on. NEVER AGAIN
Always have had great service. Bree Reyna has been very easy to deal with and keeps you in the loop.
Robby Turner made my deal quick & seamless, will definitely use Robby again and would recommend him to others
Bought a brand new car from chevy, trying to support American made! Two weeks before they can even look at my car for and AC issue Completely unacceptable!
Cara helped me. This time oil change took longer. But all done.
Jackie Davis did a fabulous job with our purchase. I love my new Envision.
I cannot express how wonderful this experience has been with Chance. Thank you from the bottom of my heart for making this so smooth and giving us such a great deal. We are so thankful for the experience you have given us, as we could not have made this happen without Chance. We will definitely be enjoying many years to come in our new car. The service, professionalism, efficiency and overall attitude in helping us has been impeccable and we cannot your team enough - Ben, Chris and Chance!
Always efficient and get you in and out in a timely manner. Friendly and welcoming.
We had a wonderful experience. The sale was quick and finance was a breeze. Have never had such a quick and easy experience when purchasing a vehicle. Thank you
Thank you Laurie Bukowsky for helping me out making it happen I appreciate you and your hard work and Tim!!!
BEWARE BUYERS!!!when buying a used car from this dealership.....Used vehicles do not come with their warranty. I had bought a Jeep Wrangler from this dealer, but before buying it I had noticed small leaks on the vehicle. I had asked BILLY VALDEZ if the car had passed inspection and if course he said yes to my suprise on the day I had bought the car on the way home a check engine light came on. The truth comes out you know. I had contacted my seller to see if something could be done. And all that could be done knowing that the car had no warranty was to get it diagnosed. The next day I had driven all the way from Austin to find out the car had three problems. To me it seems that there had been no inspection done whatsoever. They expected me to pay out of pocket after I had told them I had put $6000 down payment it s like they knew this would happen. So thanks a lot to this dealership I have to go see my mechanic to figure out what those three issues were because apparently no one had the audacity at covert to fix it.. It just proves that the majority of the staff here doesn t care about the consumer and are not embarrassed by it. If any of the staff is reading this let this be a wake up call! You have lot a costumer and plenty of others..just by others reading this review. And BUYERS again do not waste your time at this DISHONEST dealership!
I want to thank Rick, Tim, Joe and Laura for making my experience at purchasing my new car so easy and pain free. I am so enjoying my brand new vehicle.
I needed to purchase a new vehicle because my car was totaled in a rear end collision, so my husband and I went to Covert Bastrop as returning customers. As we walked in the door we were approached by a sales lady by the name of Ms Jacqueline Davis. She was very polite and professional as she asked us to step into her office. We shared the monthly payment that we wanted to stay within and Ms Davis proceeded to show us vehicles. When we found one that we liked, she told us to go drive it. We liked it immediately so after completing the paperwork Ms Davis helped us set up onstar and connect bluetooth. I was so impressed and thanked her for excellent service. I will share this with my friends and family that are looking to purchase a vehicle.
Harry Green was excellent and got me into the perfect new truck I was looking for.
This was my first time bringing my Terrain here for service (and most certainly the last). I had an appointment at 9am for an oil change, I wasn't checked in until 9.45am - my car just sat there. Then I was told it would be two hours for the oil change (if you add the 45 minutes I had already waited, that totals to a wait time of almost 3 hours) I tried to stay positive and agreed to waiting, as they would also check why my check engine light comes on randomly. At 11.20 my service advisor told me that the light was due to the camshaft, not a big deal. I informed her of my extended warranty (bought through Covert...) and she said she had to go to lunch first and then would look into it. Please do the math here, I had already been waiting for 2.5 hours and they really though it was acceptable to wait another hour for her to take lunch AND then wait however long it would take to fix it (I'm also 8 months pregnant...). I decide to take the shuttle home as waiting was completely out of the question. At 2pm (!!) I get a call informing me that they couldn't locate the warranty and asked me to call GMC Austin (which I did - thank you GMC Austin for always being so professional) and I called back to give them the policy number. Another hour passes with NO updates, so I called and I made it very clear that my daycare closes at 5.30pm and I had to pick up my car on time. I was assured that would not be a problem, a driver would be picking me up at 4.30pm... at 4.45pm I was still waiting. I called and the lady assured me he was on his way (I live 10 minutes from the dealership - and it later turned out that was a lie as well, as the driver told me he was all the way out in Cedar Creek). Again I stressed that I had to be at the daycare by 5.30pm. Well, the driver did not show up until 5.15pm, told me he was never informed about picking me up at 4.30pm. We get to the dealership and the service advisor acted surprised about me coming in so late and tried to blame it on the driver, I almost lost it. I do not appreciate being lied to. I was late to pick up my son, had to pay a late fee and NOBODY even cared to call and apologize. I am appalled by the disrespect and carelessness of these "service" employees. I will return to GMC Austin, they also do complimentary car washes with every oil change and vacuum your car... In sum, do not waste your time at this location!
Covert Bastrop Is my Dealer!!!
Love the Deal i received from Mr. Rafael Lopez!!
Rafa Lopez is the guy I refer my friends and family to when they are looking for a new car. Several years back he helped me find the right car by educating me cars and taking the time to answer my questions. He will be straight with you and not just sell what s on the lot. Thank you, Rafa!!!
Excellent and very friendly service department. Chris Gee got me in and out in a very timely manner just as promised!
The experience was wonderful! Steve McGowan took great care of us. Finance was wonderful. We absolutely recommend Covert to anyone looking for a vehicle!! Thank you so much. I LOVE my Equinox!!
Have no clue how these guys have anything but one star. The covert group is a joke
Great Experience with Covert in Bastrop. In the middle of a global pandemic, I was able to buy a car from them without ever leaving my house. Once I took delivery, there were a few minor issues that they resolved for me immediately, the manager Carrie was wonderful and responsive. I ended up getting a killer deal on a 2021 Tahoe, and will be returning for more business after my lease is up. THANKS, COVERT TEAM!
Jacqueline Davis was extremely helpful with the sale of the 202 Trax to my mom. She answered all her questions and made the process to easy. We were in an out very quickly. We will definitely recommend her and the dealership to our family and friends.
Seemed like a straight shooting, no nonsense dealer. Bought a used vehicle, no complaints.
I purchased a brand new Silverado from Covert Bastrop a couple of months ago. I took the truck in for it s first oil change last week - the first oil change was free. When checking out with the receptionist, I kindly asked her how much would this car service normally cost? - she looked at me, rolled her eyes, and said I have no idea. After spending a lot of money on a brand new vehicle at Covert Bastrop, I would like to be treated with more respect than that. Everyone should be treated and talked to in a kinder way than I was at Covert Bastrop s service department that day.
Let me start by saying that I have bought and sold a lot of vehicles at a lot of different dealership all over the U.S., But the sales service at Covert GMC was by far my best experience thanks to Robby and Ben....great job gentlemen!
Parts department got me what i needed and gave me a diagram
The entire experience was seamless, Parts arrived on time and repair was performed when they said it would be,
Rafa Lopez is one of the most amazing salesperson I ve ever known. He s honest, loyal and most of all kind. He s extremely helpful and very knowledgeable about the auto industry. I highly recommend buying your next vehicle from him.
Always love to see Harry Green! Go get a deal on a beautiful Chevy! Ask for Harry!
Steve was my salesman. He was a pleasure to work with and answered every question I had quickly and honestly. I would highly recommend Steve to anyone looking to purchase a vehicle from Covert Chevrolet Bastrop.
Bastrop Covert Chevrolet was fantastic from start to finish and every detail in between. I owe it all to my Steve who was there every step of the way!
Chris Crawford and Josh Abbott are awesome. Chris the car salesmen was very helpful and knowledgeable, he went out of his way to help me and my family out with questions, test drive, and so much more. Josh the finance guy broke everything down for us, and helped us get the best rate. These two gentleman are awesome hands down the best vehicle buying experience I have ever had. Thank you guys again
Seemed to be very disorganized. Was promised the job would take no more than wo hours which wound up being almost six hours. Covet normally is better than this, but on this particular day this extra four hours cost me two projects I had waiting on me at home.
I have been a customer of the Covert family of auto dealerships for years. Working with Chance, Rhett, and Jonathan was, as expected, very easy and they were able to not only put me in the truck I wanted but also deliver it to me less than 24 hours after finalizing the deal. If you're looking for a new GMC, Chevy, or Buick, I highly recommend contacting or visiting Covert Bastrop.
Tim Juarez treated us with respect. He is very knowedgeable and experienced. he sold me and my daughter a car. I would highly recommend Tim.
My salesman was awesome. Steve MCGOWAN. I changed my review. I called and asked for him to please call me back twice! No call back. I was only given one set of keys for my truck. I always thought chevy gave two sets? Anyway. Guess since they got their money they don't need to bother calling me back. Typical nowadays.
Long gone are the wasted days of standing around a dealership for hours upon hours drinking stale coffee and wishing you had just enough change for a Twix bar from the beat up vending machine.
Covert and especially my sales associate Herber Garcia made the generally horrendous experience a pleasant one.
Tim in finance did an outstanding job as well, he explained all my options and understood where I needed to be and got me out the door and on the road
lickety-split.
Well done gentleman!
Great customer service starting from salesman, finance and driver who delivered the truck. Highly recommended! Eddie Gibler goes the extra mile to help you make the deal! Great Dealership and Finance Staff
I had wrecked my vehicle and so it began to start shopping for a new vehicle. Rafa Lopez at covert Bastrop made the process extremely simple, he listened to my needs, was extremely convenient with my spouse and I schedule. By the time we figured the right fit, he had a few vehicles there ready to test drive once we arrived. It was surprisingly raining and he had the car in a location that kept us dry, then he showed us the features we wanted and explained in both English and Spanish (my wife s first language is Spanish). Once we understood everything, he then gave us the key to test drive. We immediately knew this was the vehicle, but had to make a few upgrades. Once we returned the vehicle we then explained the need of specific items and he made it happen. Luckily for us they had one in stock and the same color.
Rafa made this purchase a simple one and after the purchase he continues to ask if I have any concerns and explained when maintenance needs to be addressed etc...
Another huge aspect that I respected is he explained of some important add ons that I agreed with then after sleeping on it. We decided not to go through with them, unlike most others they would ask why or try to offer another idea. Rafa said I understand and followed up with my needs and concerns only!
Thanks Rafa and covert team!
Outstanding customer service, Rafael Lopez is a Great!
Recently bought a 2016 Land Rover LR4 from Covert and during their "inspection" they seemed to miss numerous things and/or didn't disclose them to me. First, upon delivery, there was a warning message alerting me to the brake pads being worn. I was never alerted to this nor was I offered an explanation. Instead I had to call my sales rep to ask if the brakes were even checked, to which his response was that the technician stated the brakes were at 40% (again something you'd think would be disclosed). There were also several other things like a broken parking sensor (which was noticed on the test drive but, again, not assessed or fixed). When I reached out to Covert to make this right the gave me the ole "Well our inspection said everything was fine" which implies that they either did a lackadaisical inspection or found those things and chose not to disclose them to me. Either way one of the worst customer service experiences I've ever experienced and I've flown American Airlines before. The sad thing is they didn't even have to work for the sale because I'd wanted an LR4 so bad. Won't be back and will tell everyone in my network about this experience.
I'll start by saying I was always a person who would take someone else's headache and toss a couple hundred bucks into it and make it work for a couple of yrs . So I had recently decided I had enough of this aggravation and went to find a newer gently used vehicle or possibly a new one if my credit allowed. I wound up at Rush Chevrolet in Elgin where I had a more than unpleasant experience. The next day I tried covert in bastrop. I explained to the gentleman that assisted me about my previous days experience and how I didn't wish to have a repeat of it . Within in a few minutes of conversation and looking thru stock on the computer, I looked at a truck I was comfortable with and before you know it I was driving away a happy satisfied customer. Shout out to Rafa in sales . I don't think i could sing enough praise for these ladies and gentlemen. Have maintenance done regularly with them , they are always very accommodating. Give them a shot !
SALES: solid
Couldn t be more pleased with the professionalism and the overall buying experience. My salesman, John Cardone, and Jon in finance earned a perfect rating for their efficiency. All around a good deal.
SERVICE: disappointing
Dropped off my truck Wednesday morning, 11/25 @ 8:30am, it has approx. 11K miles. My appt. was not logged for some reason. The service advisor, Will Nobles, gave me the impression he had better things to do. We walked it & reviewed my concerns: 1) windshield splinter 2) driver side, side mirror motor is not functioning consistently, seems weak and doesn t open/close fully and/or opens/closes slowly 3) brakes squeak & have off and on since I purchased the truck 4) brakes are sticking or transmission is sticking 5) requested an oil change
I was told I d get a call with questions or concerns from the service advisor or he d let me know when the truck was ready, neither occurred. I called a few times from 4-4:30, but got VM. My salesman called and got through, he relayed it was ready. I picked up the truck at approximately 5:45pm, my wife driving about 30 miles from Austin in traffic tool more time than I d hoped.
I got on 71 headed West back to Austin and was alerted my tire pressure was low, 36 lbs on my back passenger wheel. It was down to 35 when I got home. More importantly, & frustrating, the only issue that was addressed was #3. Issue 1) I was told the windshield splinter was a rock chip ( I don t necessarily believe this and I m looking for more feedback from a glass professional or two) 2) they couldn t recreate the mirror motor issue, I understand that 4) I believe this was completely overlooked and it was assumed the squeaky brake issue would fix it. I also doubt the truck was driven to confirm if the issue was present because as soon as I left it was obvious the problem was still present 5) I was told I still had 40% oil life so an oil change wasn t necessary (that s understandable).
A little communication about the service or lack thereof could have prevented wasting time and gas to travel back and forth to Bastrop for virtually nothing, correcting a known brake issue that was caused by poor engineering or manufacturing from what I gathered.
I phoned ahead to arrange to have several options installed on my new Acadia. I told them I would be pressed for time, as I would be on my way to a meeting. Preston in the service department arranged everything so I would have a loaner vehicle waiting for me and I was on my way within 15 minutes of them opening. He then called me later to let me know that my vehicle was ready. It then took only 10 minutes to drop off the loaner and pick up my vehicle.
I continue to be extremely impressed with the entire Covert operation. They are all a pleasure to do business with.
My 8th vehicle from Covert and as always Ernest did a terrific job
Covert Chevrolet is a friendly dealership...The salesperson was super.....
Bad service department. They never call to tell you vehicle is ready. And when you call they will tell you it is being worked on and will call you in a few minutes. I decided to call after an hour and a half later.
And all they wanted to do was take a message for the service rep. Brcausr he wsnt available anymore
Very friendly when you need help and they take care of you very well.
Chris Crawford provided me a fantastic experience for me on my new 3500HD .
covertbastrop.com
