Courtyard Marriott, Wooddale Illinois Review

Blatant Discrimination!!!! My husband and I booked last minute on friday night using marriott rewards. I am a Marriott Gold Elite member and a Ritz Carlton black card holder. At arrival the front desk clerk seemed polite and checked us in. We got to our room and within 15 minutes a dog obviously in the room next door starts screeching and barking. This continues to go on and we proceed to record it with our phones. I go down to the front desk and ask is there a dog in the hotel? The desk clerk says yes a service dog and I proceed to tell her about the noise and we would like to move rooms. She immediately says no! I will call and tell them to quiet the dog. I immediately respond that is not going to solve the issue. She says we are full and you can't move rooms. I asked if all guests had checked in and she tells me no. Well I see no reason why we can't move rooms, otherwise then I want my points refunded and we will leave. This is unacceptable and you can't except a guest to have a howling dog in the room next door to us. She then proceeds to tell me well its not her problem! I leave the desk and go back to the room. We gather our belongings and head to the desk again.
My husband walks right up plays the recording and says so to make this clear. You refuse to change our room and you refuse to give us a refund. With the other clerk standing next to her she smirks and says not my problem!! I tell her I am calling the GM and corporate immediately. Again she smirks and says not my problem. So you are going to let us just walk out like this?? She smirks and no response from either of them. So we walked out of this hotel at 10:30pm at night with nothing and had to go find another hotel. Nobody should ever have to go through this!!!!
Why would any hotel let something like this happen???? We left with only one impression. Was this because we were a gay couple?? As a gay man I know what discrimination feels like and this was the most blatant I have ever experienced!! It is now 24 hours later and all I could get from Marriott global customer service was my points back with no apology from the customer service and no contact from the hotel regarding this matter!!

Little older property... O'Hare is close so lots of plane traffic... significant road construction at the moment...lots going g on...staff has been AWESOME though!!

Without praise and without infamy. Convenient only because close to the office.

Always a pleasure to stay at this hotel. We live locally and stay here to get a "mini vacation". Top notch staff always willing to help you no matter what. I will be staying here again in the near future.

Rooms are very nice. Pool was nice and warm. Location was easy to find.

It was ok just wish there was more channals on tv and the pirce on snacks are expensive

A good hotel leaving the buzz of the working zone in Chicago

It's a bit industrial and somewhat cramped, but the front desk people are very nice.

Great Hotel...Jody, Debbie and John will treat you like a family in here! Highly recomended. I travel a lot and this is the best Hotel experience I ever had ! ! !

Corrupt money hungry business that lie to keep every cent of your money even if they do you wrong. BEWARE OF BOOKING HERE, they are allowed to mess up, cause serious inconvenience for the customer. MULTIPLE TIMES, and then brush it off like nothing happened and talk in circles and lies to avoid being fair at all costs. I would elaborate further but they re not worth any more time than this.

Best hotel I have ever stayed in. The staff was very friendly and helpful. Room was comfortable, best sleep I have ever had away from home. Food at bistro was excellent

My short stay at the courtyard was farely nice. It was nice and clean hotel with good staff. The only down side is that you feel nothing is around and you have to drive a fair amount to get food it seems.

After and 10 hr roll arrived at the hotel, ok nice . Got into my room, looks fine and than crawled into bed with my wife and realized crap it s a bowl . Bed was bad! I mean terribly uncomfortable. Got very little sleep to say the least. Ok well let s get threw this I said. Woke the next morning at 5:30am cuz no sleep, went to get a coffee and no coffee! . Well they have coffee but for a fee that goes for breakfast as well. I don t mind paying $130.00 for a good room or food for that matter, but for God s sakes offer a complementary coffee and I don t mean the coffee packets in the room. It s the point of the matter... Hell even supper8 gives ya a cheep danish and a coffee. I call it thank you for your patronage I will say the staff was nice and did well listening to my wife and I grumpy early morning no sleep, no complimentary coffee rant :)

Not very impressed with this place the little bistro is way over priced and the food quality is not good either

It's a typical Marriot hotel. It's clean and cozy inside. I would recommend this place to anyone.

Single ply toilet paper??? I hope you start stocking Preparation H in your toiletries.

Otherwise, room is clean and well made, public space is well kept, and the staff are pleasant to deal with.

Would be willing to stay again, but will bring my own TP

TERRIBLE experience here. This is a Marriott hotel, yet they gave us keys that don't work TWICE. Not once, but TWICE.

Not only that, but the lady at the front desk called one of our guests, who is black, "Tequisha" which is completely NOT her name.

We've been traveling all day and we just wanted a comfortable, smooth and professional experience at this Marriott hotel. Instead, we had to hold our heavy luggages extra long and waste our valuable time and energy while going back down to get the right key, and had to call again when that didn't work out either.

To cap off the terrible service, we called our third party and complained, requesting a partial refund, but this hotel refused that multiple times and kept forcing the free breakfast upon us, which we kept telling them we weren't happy with because we would most likely be sleeping in until near checkout time due to the fatigue from traveling so much...

This hotel is a cold blooded business that will do whatever it takes to keep every cent they can even at the expense of fairness for the customers. They said that a partial refund is impossible and unable to be done. Never coming back again.

Nice overnight accommodation with awful food. Actually you can get sick eating it.
Very nice, helpfull Hostess.

Decent pool and Hot water whirpool. Amazing breakfast. Staff is very polite and helpful. I needed a microwave in my room at 12 am, they helped me immediately. Thumbs up!

Clean and quiet. Just what a weary business traveler needs.

Only needed the room for one night, but everything we got for what we paid for was nice. Didn t utilize the bistro since we only stayed one night so I can t comment on that but our room was just fine, no issues with anything.

Fantastic place the room was nice it accommodated everyone. The catering was great delicious food and more than enough to go around. The location is a bit hidden due to construction but I can't blame the hotel for that

You pay for what you get. Nothing to complain about. A bit far from the city proper but easy access to the Metra and super friendly staff. Ryan helped us make it to our train on time and even brought our bags upstairs so we could make our train.

Have to say that the Hotel is Very Nice, Clean and with a nice view of the Courtyard (is how I ask for my reservation). Swimming pool area was clean and with a nice Jacuzzi to just relax in after your swim. The Staff was over Very Nice, More

Great place. But very far from chicago and everything else

Back to the 70s. Need some reservation. Lobby is small and not "cosy". Beds are comfortable. Room and TV quite big. Airport is close (with airplane noises sometimes). Outside Air conditioner noises all the time. Breakfast expensive.

The staff is very friendly and helpful. Very clean and quiet . Great location .

The kitchen should be open for longer hours especially for breakfast and dinner

Clean. Easy to find and get to.
Stayed here a few times.
Would stay again.

This is a billed as a 3 star hotel however the service is top-notch. Each interaction with the hotel staff was delightful. I especially appreciated the Bistro staff for providing such warm, friendly service.
The lobby is well laid out for groups and was appealing. I almost removed a star for the room being musty and the AC unit running loudly however a couple of things made me notch up the rating: I really enjoyed being able to use my Netflix login on the TV. Also, I really enjoyed being able to use my phone to unlock my room. You can avoid the front desk all together if you like. This flexibility to use technology in this way pushes this site up in my book.

Marriott needs to provide better razors. Other than that great experience

Beautiful hotel. The rooms were spacious, clean, and very comfortable. Staff were very pleasant and polite.

Nice hotel. Clean, comfortable rooms. Bed really soft, not support, and felt like u were rolling into a hole. Needless to say my back is hurting this morning. I would stay here again. The courtyard area was nice and our balcony was clean and well maintained. If I had to name negatives: the rooms have no microwave, the front desk is kind of confusing to find and not easily reached, the cost of food and drink in the restaurant and in the "convenience store" were unnecessary. I got a small Gatorade and a kit Kat for 6.00 bucks.....I understand mark up and profit blah blah but that is ridiculous.

I stay at the courtyard Wood Dale at least twice a year. It's my little getaway just far yet close enough from my home. This time when I checked in, I was displeased with my room as it was facing the parking lot didn't have a balcony. One of the reasons I book the courtyard is for the actually courtyard and balcony that looks out onto a calming area. I called the front desk and within two minutes I had a new room that was absolutely perfect. As always the customer service was great and the stay was very comfortable.

Room and gym were quite nice and the shuttle was clutch to my work

I had a meeting for 50 guests on April 9th and I was very disappointed by the service I got. The conference room was not ready for us on desired time. The front desk had no clue about the event either. The maintenance guys started to arrange the room after I came at 12:30 PM upon my request. It caused a lot of inconvenience to our guests and fortunately the guest stayed back with us and did not leave and we had guest coming all the way from Wisconsin. Finally we were able to get the room ready by 2:20 PM for our guest to come in. We lost a good 20 mins of our time for the meeting to start. It was clearly mentioned on the agreement that we needed the room from 12 PM till 4 PM and I was expecting the chairs to be already setup in theater style when I walk in. It is very unprofessional to take the full amount of $200 and not provide me the service I needed. Would never want to do business again with Courtyard Marriott Wood Dale.

Staff is extremely helpful. Room is clean. Bed is comfortable.

Great place to stay, reasonable pricing. Clean rooms and facility. Pool and hot tub were nice as well. Close to the airport but, unless you're outside you can't hear the planes. All around 5 stars

The staff were polite and nice, the room was clean and we'll furnished, with a nice big TV. I enjoyed the experience overall.

Staff very nice, food good, beds very firm. Great pool and whirlpool. No complimentary breakfast though.

Worst customer service I have ever had by Marriott! I own toursim and Transportation companies in Canada! In Canada and USA (New York State) we book Marriott hotels only for our drivers and we recommend our clients to do so because we love their service, and they do treated our drivers well. After tonight I have made my decision & I have informed my companies that our drivers are not allow to stay at Marriott hotels anymore for this year and we won t recommend them to Marriott.
She was very really rude to me, and if she knew who I was! She may not be acting disrespectful toward me I am just happy this didn t happen to our drivers.

Sorry Marriott you have lost me this year!

B Firuz. Operation Manager

Very nice and helpful there and the rooms were comfortable.

Great staff! Accommodate, friendly and professional!! I hate I can't remember the two staff members names that helped me but I'm sure Marriott can do find them...check in 1/26 @ wpm

Thanks guys!

Typical courtyard. Nice for price. Need shuttle to ohare

Very polite staff, clean room, Bistro was great. Only issue was shower water was like warm at best.

It's one of the better place to stay for business trip in the area.

Lobby was nice, think it must have been updated recently. When we got in our room first thing we noticed was the odd smell and blood spots on the mattress (we always check for bedbugs) but we decided to stay anyways because it was late. I would say it wasn't worth the price but been in worse.

Bathroom light didn't work and they charged my card for the room even though I booked on Priceline. However, the man at the desk overnight and the one that said he would credit the card were very nice.

I wish the TV HDMI was not locked, so I could hook up my game system and computer....the room was slightly dirty stained lipstick on towels...toothpaste on wall and tall mirror

Excellent hotel. Exactly what you expect from a Courtyard Marriott.

In my opinion, this is the nicest hotel in the area! They have the friendliest staff, and are very accommodating. The Jacuzzi hot tub and pool are very well-maintained, and you can get a little sun in the mini solarium next to the Jacuzzi. They have an outdoor fireplace, and a Starbucks bistro in the main lobby! I would recommend the banana bread French toast. They even have Paul Mitchell products in the rooms!

Hi, is there an airport shuttle available?
Yes, it takes about 15 minutes to get to the airport
Ok, great, I d like to book a room
**3 hours later arriving at airport**
Hi, I m staying the night and need a ride from the airport
Our airport shuttle is operated by a contracted taxi. It s $24

A taxi is not an airport shuttle. Had I known this, it would ve been more cost effective to stay closer to the airport. I took an Uber and that was even $18.

really noise the other room play the music and we call the front desk they did nothing!

Clean and affordable. A little noise from flights going in and out of Ohare, but all and all a nice place to stay.

Hotel hosted wedding party as overnight guests and supplied a large room for the after reception part

A little off the beaten path, but everything else was excellent. Top notch check-in (Kristina was fabulous).

Room was everything I would expect, fan worked great, another stellar Marriott property.

Awesome staff. They run out of quite a bit of food items though.