CosmoreX Coffee

CosmoreX Coffee Review

Reviews 76
4.4
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T
3 years ago

Good coffee to drink there or take away. Roasted b...

Good coffee to drink there or take away. Roasted beans are good. Prices aren't really visible. Good upmarket machines - narrow range though. Competent mechanical repairs for a range of machines is the main drawcard.

R
3 years ago

Awfull customer service! It takes them almost a mo...

Awfull customer service! It takes them almost a month to assess the defect, which was actually exactly what we had instructed to look at. Then it takes another view weeks to actually fix it. Such customer service can only be given by companies that have too large an market share.

P
3 years ago

My airfryer was sent for repair, it was fixed but ...

My airfryer was sent for repair, it was fixed but attention to detail is very poor, it came back with full of deep scratch on one side. An item with glossy finish is not please to look at. I don't recommend it as repair shop.

J
3 years ago

Just bought some amazing beans from them. Staff we...

Just bought some amazing beans from them. Staff were amazing. Made us coffee to try the different beans free of charge and spent quite a bit of time talking to us about the different beans. We previously bought our beans from ONA but find the quality and service here superior in recent years.

K
4 years ago

Fabulous coffee and service.

Fabulous coffee and service.
Extremely knowledgeable about coffee and definitely THE place to buy your coffee machine, the ongoing service and help is outstanding.

R
4 years ago

In the business for over forty years, this coffee ...

In the business for over forty years, this coffee shop remains popular, especially with the older set who leave with armfuls of coffee beans. I was underwhelmed by my long black, which tasted bitter and was unpleasant to taste. The environs also displeased me as the cafe is in the middle of an industrial park. Food on offer looked tired and unappealing. I won't be going out of my way to visit again

M
4 years ago

I'd like to give them 5 stars from my experience. ...

I'd like to give them 5 stars from my experience. As I have moved in Canberra from China 7 years ago, I have different experience within ACT, both positively and negatively, both hospitality and living. There is barrier among people that I could say it very depends. However, I have such experience in this shop as a coffee machine owner who brought his 'faulty' Delonghi Magnifica for a fixing under warranty. I did not give such a comment on Google Map reviews usually, but I do this time for her.

The girl I had spoken before, she is patient with a really sufficient knowledge and experience with what she is doing, which provides me a such satisfaction that she is really good on her job and a person who put her passion within a coffee machine service centre. One of my best experiences as a customer within ACT.

At the end, I would like to say she deserves a raise. However, the machine was ready and I did not receive any notice or message which is also disappointing. Therefore, 4 stars then. :)

Perhaps my name is hard to pronounce and no one was willing to call haha.

Maybe I over acted and commented on this whole experience but it is true about what I thought in my mind at the time.

C
4 years ago

Went to Cosmorex for the first time yesterday to b...

Went to Cosmorex for the first time yesterday to buy beans. The range is extensive and reasonably priced, staff were super helpful and friendly and I'm enjoying a delicious coffee made with the beans I bought! Will definitely be going back!

s
4 years ago

TL;DR

TL;DR
Good beans, unpretentious coffee advice, good to bad coffee at their cafe.
Beans highly recomended.

I have been enjoying Cosmerex coffee beans for the last few years, they have a large selection of beans available, pretty much a flavour profile for everyone (I use "Nitro") If you dont know what you're looking for I have found the staff to be very straight forward (unpretentious) in the explanation of how you would expect the different beans to taste. I've never been made to feel like I'm some sort of idiot for not knowing about coffee or not having a fancy coffee machine, as I have had in other places.
The coffee in their cafe is generally good, service is always quick and friendly, but I recently had a takeaway coffee that was almost undrinkable. I'll give them another chance to see if it was a one off and update.

L
4 years ago

Cosmorex is worth a visit if you are interested in...

Cosmorex is worth a visit if you are interested in a new machine , or coffee to suite your personal taste or even just information. While you are there enjoy a snack, eat in or take away. I'll be back for a bacon & egg roll for sure.

S
4 years ago

Sunbeam asked me to drop my espresso machine at Co...

Sunbeam asked me to drop my espresso machine at Cosmorex for a warranty repair. Sunbeam said it should have taken no more than 2 weeks to repair. Over 6 weeks later, it's ready to be picked up. During that time Sunbeam told me Cosmorex had full authority to repair but Cosmorex said they didn't, someone was lying. One of the many times I called Cosmorex a staff member said it's common they let repairs stack up to reduce cost and admin of ordering parts needed. No communication from Cosmorex the whole time.
When picking it up I asked if it was a complicated problem, lady said "no the collar just needed replacing". I said I was disappointed with my experience. She smiles at me and smugly wheezes, "have a nice day" and walked off.
I'm writing this review 2 months after the event, the problem I had is resolved but machine makes strange sounds when pouring now. Will just put up with it so I don't have to deal with Cosmorex again.

CosmoreX Coffee

CosmoreX Coffee

4.4