Copthorne Hotel, Merry Hill Review

Not got a valid opinion as I wasent there long enough to judge

Massage Treatment at Imagine Spa. Experience was fantastic. I'll definitely be going back

Staff were great. Christmas dinner was shockingly poor and the drinks were far too expensive.

Great hotel, great location, great facilities and great staff.

Spent new years eve here loved it. Will definitely be booking again.

Attended a work Christmas party. Good food dad drinks and a great band. Fairly large venue.

A pretty poor Spa. We went there to relax and feel good but instead we were greeted by an open swimming pool with lots of young kids in. Not to relaxing.

Fantastic New years eve party. First class meal and after party. Tony Davies form Dudley

Good hotel. Nice staff, clean room. Even got a good price for our stay.

Parking cowboys operate at this venue beware. My wife parked here for 11 minutes with children asleep in the that were staying there whilst my niece ran to her room to get some items. The hotel was more expensive than some but we will not book them here again.

Nice clean hotel, pleasant staff, great leisure facilities. Bar and restaurant are great

On arrival car park extremely busy and the hotel has opened the nearby overflow. You have to enter your car registration at reception when checking in. Reception is spacious with efficient staff. My room was a bit dated however clean, spacious and more than adequate with plenty of storage, trousers press, iron and ironing board in the wardrobe, comfortable beds, good lighting with useful switches close to hand. Not great in power sockets with limited access to any on or around the desk area? Bed was comfortable and the bathroom again a little dated but clean, functional and great, powerful shower. Hotel bar is on 2 levels with central bar as you enter. Service was a bit slow as it was busy. Staff managed to accommodate 20 of us on a long table at short notice and service was efficient. Food choice was good and the quality of food was great. Breakfast is also served in the main lounge and is buffet style with the usual hot and cold options.

We had our prom here and the staff were very kind and we'll mannered.

Nice food, place clean and tidy but the staff left a lot to be desired, very unfriendly we felt like we were disturbing their afternoon chat!!

Wedding invite brought us here..very nice place but parking rather limited for such a busy place

What lovely staff, so friendly and accommodating, from the friendly, helpful receptionist to the accomadating colleagues in the breakfast area, making sure my Vegan requirements were met.

Great friendly staff for my work function, awesome venue

Just checked in
Looking beautiful

Very very beautiful place to stay. Upon entry you are greeted with smiles and manners. You are made to feel welcomed no matter your background. Very informative members of staff that are always full of help and kindness. There is free use of a gym, swimming pool and sauna upon staying. The swimming area has female and male changing rooms, jacuzzi, large shower cubicles and lockers with towels provided. There is a cocktail bar slash restaurant on sight and the staff are amazing at their job the best cocktails i have ever tried (literally would go here just for them). Never too busy unless a wedding event is taking place but even still by night time it all calms down. The room has a very clean feel to it and there is always a good view (choice of canal views). You can walk through the bar and down steps to find a canal and on the opposite side you have wetherspoons and other pubs available accessible by a bridge. The pubs and restaurants have a car park and tables out the front to enjoy a canal side drink. This is a very relaxing and beautiful place to go i would recommend to anyone. I have stayed 6 times and it is always my first choice of hotel.

It needs updating it looks old get with the modern world

Just a brief one night stay but very impressed! Lovely and clean, comfy bed and pillows and a cracking self service breakfast. Will defo stay again.

The rooms were not cleaned thoroughly, evidenced by the grape on the bedside table and scummy bathroom floor. The hot breakfast is inedible, continental has good options but for the money you pay is not worth it. The hotel itself is dated, the bedding is thin, overall the only redeemable quality was the location. If travelling for leisure id say stay elsewhere, for business it was practical, at the end of the day it was a bed in a room, but i wouldn't want to stay again

Booked hotel for one night...room smelt like cigarettes...decor was outdated and the carpet was lumpy stretched out and very worn... bed didn't look like it had been changed due to hair under the duvet and on the pillows...en suite was More

Comfortable hotel with lots of facilities, good 3 tier menu, little Road noise and friendly staff

Great weekend again. Staff super.
Many thanks.

Staff are good very welcoming every month I stay here with the pandemic the staff are very professional food is good rooms are good welcome in this current situation right now

enjoyed my stay very much. the hotel is very nice. i like the fact theres a huge shopping mall almost across the road and a canal next to the hotel. The gym was small and didnt have much in it. The swimming pool ect was fantastic. i didnt get a robe because they ran out and said id have to upgrade my room to get one. the restaurant dont have any halal food so the was a downer

Brilliant place, friendly staff, great gym but you need to book in advance for the spa.
Although not sure why but we stayed for 2 night and each night our mouths where so dry in the mornings we always had to have a brink with us

Very friendly staff. Clean nicely furnished rooms. Bar is quite pricey, but was open all night. External architecture is that late 80s sandstone, and blue that was so popular. Hotel is very convenient for the Merry Hill centre, just a few minutes walk. We had a great stay and I'd have no hesitation recommending this hotel.

It was very well priced and the comfort was up to my expectations.

Stayed overnight at the Copthorne. Lovely hotel, beautiful room and location. Close to Merry Hill shopping centre.

Staff welcoming and very helpful. Parking available. Walking distance to an intu for food or shopping. Buffet breakfast was good and varied. Room was clean, however a bit dated. Access to pool and children welcome. Would stay again.

Got there booking wasnt on system dispite confirmation email.Then got to room locked the door and a male worker bursts in on me and girlfriend luckily we were both decent.No apology and guy just carried on doing what he was doing and left.

Nice area. Good breakfast. Very clean. Tad outdated decor. Fine stay would stay again.

Been stay 3 nights staff and waitress was very nice and kind really helpful would like visit and stay again 5 star fantastic view pubs just other side river 2 mins away

Nice view when situated near river and friendly staff the food ain't too bad either.

Wedding invite brought us here..very nice place but parking rather limited for such a busy place

The carpet needs to be cleaned or replaced in the room that we stayed in, it was very dirty. We stayed on the fourth floor and the whole floor smells like smoke. They used to have refrigerators and microwave in the room, but no more. Our premium snacks were a bag of popcorn and a jar of jelly beans in the room where it used to be a nice snack plate from the pub at the hotel. Other than that, it was ok.

Never stayed here but I've been to wedding receptions, party nights and business conferences and I'm Impressed. Service and facilities are really Good, may be a little tired in places but all in all a good around hotel, very close to merry hill shopping centre, black country museum and easy access to Birmingham and wolverhampton. I recommend the spa well worth a visit.

Nice Hotel and spa facilities.
Reception and spa staff very friendly and helpful.
Very pleased with treatments, and excellent value for money.
Slight mix up with deposits/balance for our spa day, but was sorted out in the end.
Disappointed with restaurant staff, one member was totally unprofessional, rude, and unapologetic. We had been advised on the price of an item on the hotel menu, in advance of us arriving at the hotel, only to be told a different price when we tried to order our lunch.

We were left feeling totally disappointed, dissatisfied, and deflated.
There was no customer service, she was totally unprofessional, and rude.
If it hadn't have been for Scott, who totally took charge of the situation, and dealt with us in an orderly, professional, and empathetic way, this could have turned out to be a disappointing experience for us all.
We would like to say a big 'Thank You' to Scott for making the effort to ensure that this problem was dealt with swiftly. Not only did Scott take charge, and diffuse the situation, he made sure we were satisfied with our order, and that our experience had not been ruined by this individual. He turned a very negative situation into a positive one.
Please make sure Scott gets some recognition for this, as he went over and beyond to ensure we went home happy.

Attended the SMA ball held there last night, great location, well run and friendly staff!!

Attend Club Tropicana an eighties night. Great event and stopped in the hotel as well. Great room, lovely service

Good business hotel. You wouldn't bring your family here, but it is genuinely a good convenient business hotel in Dudley backing onto the old canal basin, which makes it surprisingly pleasent

Nothing to much trouble. Avery warm feeling hotel with friendly stafffrom reception to cleaners. Excellent leisure facilities. .

The rooms were very clean. The staff was friendly and helpful. The cost was very reasonable. Very pleased.

The horel bar resturant was very good ,food was excellent but was disappointed with the spa,no robes,coffee machine had no milk in it.Facial was nice apart from not putting a headband on and not being told at each stage of applying creams what they would do.Hot flannel being applied to the face without being warned.

No problems ! Great Location ! Shopping and food places right nearby

Lovely hotel. We had a waterfront facing room. It was fantastic. Staff were great. Thank you

Afternoon Tea for Two. Lovely staff. Not much food and not that good. Shop bought cakes and scones, squirmy cream instead of clotted and a total of four tiny finger sandwiches - 2 fingers each! We are not greedy people but even we had finished the lot in 20 minutes! Much better places to go for Afternoon Tea

Went to a charity boxing match...it would of been a higher rating but drinks were very expensive.

Great place with good food and great service. Had a lot of fun with the chef of the short hand, conjuring up a chilli and putting us down. The food tasted even better.

I've been only once here, and that was for an interview, the reception is great however I wasn't able to find a space to park my car at that day, which led me to be15min - 20 min late.

An elegant hotel, just make sure you give yourself enough time to find a parking space.

The copthorn is a basic hotel wrapped in a "posh" 1980s decor I have stayed here a few times for a week minimum at a time and have never felt unwelcome.

The breakfast was a help your self buffet and was acceptable if you didnt eat the eggs as they are fried and left to sweat in a heated tray.

The evening meals were acceptable with nightly deals to grab your self a bargain if you consider it a bargain still pretty pricey for the quality but edible.

All in all I will stay at the copthorn again as it is an acceptable hotel for short to mid sized trips the offer washing services and room service both for a 5 pounds fee.

Attended a wedding reception very nice food and presentation would recommend it

Excellent stay. Would highly recommend. Could not fault anything. Customer service was fantastic. Made our for daughters birthday one to remember. Thanks to all

Copthorne is a lovely hotel, clean and comfortable for stay as long as you plan to stay. The receptionist and the staff are very friendly and professional. My wife and I always enjoy our stay at Copthorne, you should try it.

Very professional staff and great service provided during the event and overnight stay. Room very clean and comfortable.

Very clean Room and lovely powerfull showers highly recommended

unreliable workers!
I go out of hotel and i left the bag in my room with very valuable content , then i came back after 4 hour they told me that room was empty, that nothing has been left to, but its false!!

Ok hotell but is old fashioned. Breakfast was not so impressive as i expected.