Lee Mckitten

Review of Cooper Rose

Review of my recent experience - beware , Cooper R...

Review of my recent experience - beware , Cooper Rose have been made aware via the correct chancels and have failed to respond

I m writing to make you aware of an incident that occurred on 10th November 2017 at the Cooper Rose in Sunderland between 9pm and 9.15pm, me and my girlfriend came to the Cooper Rose for food and were treated appallingly. We ordered some food and drinks and I had the misfortune of choking on some steak, if that wasn t bad enough we were both asked to leave by your door staff.

To explain a little further this incident happened under the noses of your bar staff and nobody did anything to help me, I spent roughly 30 seconds 45 seconds standing up chocking luckily (forgive the graphic detail) I managed to stick my fingers down my throat and push the steak down unblocking my throat to be able to breathe again, in the process of doing this I vomited on the floor a small amount and went to the toilets to try and recover, only to have a knock on the door by two members of door staff saying they heard I d been sick and that I had to leave.

I explained to the door staff what had happened that I d had a serious choking incident and that resulted in vomiting a small amount I was visibly shaken by the incident, the door staff were not interested in the events that took place and said it is protocol for me to leave, me and my girlfriend were escorted off the premises. What would have happened if a customer suffered from epilepsy having a seizure resulting in vomiting, would they be ignored and escorted off the premises?

Now this has left me feeling disgusted and appalled by the way we were treated, more so concerned to how your staff dealt with a chocking incident and I m concerned about your policies of spotting and dealing with serious incidents like this Sujbconjunctional Haemorrhage (Chocking) where was your staffs duty of care? Just to expand on the seriousness of this incident some more the next day I woke up to burst blood vessels in both eyes and burst blood vessels around my eyes and black eyes plus trauma to my throat. I attended the walk in centre and my local doctors for medical attention and my symptoms are ongoing.
I m sure the full incident will have been caught on CCTV and I would encourage you to look into this as a matter of urgency and investigate because when this happens to another person they might not be as lucky as me to survive choking and have the further misfortune of ill treatment from your staff.

To help identify the incident we were sitting in the upstairs part of the building right in front of the main upstairs bar right in front of your staff I was wearing a dark navy shirt, I must also inform you that I m considering taking legal advice for the safety of others I am left disturbed by this episode and I would first like to hear that Whetherspoons have to say about this?