Cooper MINI Norwich Reviews

Excellent, helpful service from start to finish. Am now the very happy owner of a Mini Countryman. Thank you Cooper MINI Norwich.

We made an appointment with Sophie Tudor who we had never met before, for the 70's event at Cooper Norwich. We found Sophie a lovely and friendly person who put us at ease and ask us what we were looking for.We explained we were looking to upgrade our car . Sophie asked my wife derect questions on what she liked in a car. With in a short space of time Sophie had found the right car for my wife. Which she is very happy with. Thank You

Excellent service from start to finish. Very happy with the service and the used car purchased.

From start to finish of buying my car, it has been a pleasure. Lee was more than helpful on our first visit and nothing was too much bother for him. It didn't feel like a "normal" pushy salesman. The reception staff and other salesmen we met were all very, very friendly, especially in these difficult times. Throughout, Lee has always been on the end of a email or the phone. The day of collection was just magical. It was a very special time. The surprise between Lee and my husband, I will never forget. I am so glad that King's Lynn Listers shut down otherwise I would never have come to Norwich and met such lovely people. It was a pleasure to buy a car from them.

Cooper Mini were very helpful and curtious on my recent visit to the Service Reception

Absolutely fantastic service, thanks for everything Mini!

Extremely impressed with the knowledgeable, courteous and friendly staff. Thank you for making my purchase a pleasurable experience...

In obviously remarkable times the service team had a well organised system where I felt safe. Clear communication recdrop off times and progress with service. Clean and hygienic loan car. Happy customer.

I have just had my Mini Cooper serviced of which I have had the car just two years, I am very
Happy with the car, it's easy to drive, and iam so glad I chose the mini , I love it and I will definitely have
Another one.
When I phoned up everybody was very helpful.
Thank you
Ann

Came in for a service. The team were their usual helpful and efficient selves. Excellent product, excellent service- what more can I say.

Lee Craske was very helpful with our recent purchase a Mini Clubman Cooper Classic

Had an MOT done today with Edward Jones. The process was quick, easy and a lot cheaper than expected! I was given a coffee while I waited and the whole team were lovely.

My visit to Cooper Norwich has always been welcoming. It s the little touches that count, the environment, not over pushy sales persons.
I absolutely loved that when I picked up my car they surprised me in unveiling my new car in the side showroom.
Very well thought through.

Excellent service from staff!!

I recently picked up a Mini Countryman and totally love it. Max who was my sales executive was very helpful and supportive and answered any questions I had with confidence, I would highly recommend cooper Norwich to anyone and I am very pleased with my car. Thank you again :)

Brilliant, can't praise them enough we bought a second hand car and the service was top class to every detail including on going support. Thank you

Lee was great at communicating and answering queries

A truly fantastic & professional service recieved. Right from my initial enquiry & throughout the whole process which ended today with me to driving away in my beautiful Mini Countryman park lane Big thank you to Jon for all your help in making this all such a great experience. 100% highly recommend Mini in Norwich

FANTASTIC SERVICE FROM START TO FINISH!!!
I don't say this lightly, Lee Craske was by far and away the most helpful sales person I have ever come across. (I am a manager of a sales team)
Lee helped me locate my new car, was texting me options and really went above and beyond in every aspect.
On pick up (Lee was on holiday) Carl finished off, and again was fantastic, really enthusiastic, knowledgeable.
throughout the whole process, I felt as if I was dealing with mates rather than sales people!!! TOP QUALITY! would highly recommend

Amazing perfect service truly wonderful experience thank you

First-class service as usual from Cooper MINI - thanks for all your help!

Great service from Glen McMillan made buying my car a pleasure.

Our sales person, Tom Baxter from Norwich, was great. He took a list of my requirements from a mini and came up with the perfect choice. He was very pleasant, confident and knowledgeable and the whole process from start to finish was smooth and comfortable. Will definitely be back to visit Tom Baxter when my daughter needs a mini. Thank you Tom and Coopers.

Well organised safety precautions in place....
Reliable service as usual...very friendly knowledgeable staff .
MOT and a service with good communication by phone

warm welcome /no pressure good trade in price for our cars

I have been purchasing vehicles for many years and dealt with many car dealers. I appreciate that during these unprecedented times, service levels can be impacted. Tom Baxter has been superb and patient. I would HIGHLY recommend Tom and Norwich MINI!

Just brought my wife a new car for Christmas without het knowing.

Just purchased a MIni Clubman from Cooper Norwich, and a very pleasant experience it was - with particular thanks to Lee and Scott, both of whom were attentive and informative. Thank you.

If you have a mobility car form them. They have not got a clue. Very poor .

Glen McMillan is one of the best sales reps I have ever come across, and I have been buying for personal use and fleets since 1958. I could have bought with a large discount through Forces Cars Direct and BMW Park Lane but found the latter to be rubbish. My only poor experience at Cooper Norwich was the garage who wired my driving lamps through the headlights, NOT a separate switch and were unable to fit a dash cam. My own local garage are rectifying their work and fitting the dash cam.

Recently bought a new Mini from Cooper Norwich. Could not have been better looked after - very efficient, not at all pushy, just genuinely interested in getting us into the car we wanted. If you are interested in a new Mini would not only recommend Cooper Mini in Norwich, but seek out Scott Joy in the sales team - extremely nice guy, incredibly helpful and efficient.

Cooper Norwich are a really straightforward company to deal with from start to finish.
I was under some serious time pressure to find a car and bought a used Mini Cooper. I dealt with Glen and Ellis who are professional, knowledgeable about their cars and courteous. There is no pressure selling which is refreshing. In fact it's all rather 'grown up' and friendly which I like.
I am delighted with the car I bought which will be used almost exclusively for long journeys. It was prepared to a high standard by the garage and the valet team and the 12 month Mini warranty gives me confidence in the vehicle.

Lee C was super helpful in the process as well as patient with my questions.

We experienced the excellent service from the whole Mini team which we have found on each visit.

Perfect service as always - it s my third Mini from Cooper Norwich and they never fail to ensure my experience is always excellent. Thank you!

Never a problem every time I have been there and Lee can never do enough for me while I was buying my mini

Excellent service and extremely helpful advice from cliff proctor

I would wholeheartedly recommend Mini Norwich. I have recently purchased a second hand Mini Countryman and the service has been excellent from start to finish. Everyone I have dealt with has been so helpful - thank you Olivia and Ellis. Telephone calls answered immediately, emails replied to swiftly, delightful staff. Considering I live over 170 miles away, the purchase of my lovely car has been smooth and stress free, and having the car delivered to my door was a real bonus.
Thank you

Went to pick up my new car everyone helpful but did not get my car due to problems with phoneing through about documents. Also could not park at mini due to large amounts of BWW cars waiting for recall work.

Made me feel very welcome as a valued customer. Service and MOT carried out very quickly.

We have been looking for a mini for a few weeks and visited countless mini dealers and on the whole we received reasonable levels of customer service. That was until we visited BMW Mini Norwich who clearly understands the ethos of customer service. We had the pleasure of meeting Olivia, who I can only say is such a great ambassador to BMW Mini. Olivia was so helpful in every respect of our enquiries and provided great knowledge of the cars which enabled us to make the ultimate decision to purchase a Mini Cooper D. Anyone visiting BMW Mini in Norwich should ask for Olivia, you will not be disappointed.

Have always been happy with every service, MOT or query. The team are so friendly and lovely at Mini Cooper Norwich.

Friendly, knowledgable and courteous staff. Car serviced. Courtesy car meant we could go shopping & have lunch with friends. Thank you.

Our sales representative, Max Brandish, at your Norwich Showroom, was friendly, very helpful and efficient at all times. He took time to explain everything clearly and was a pleasant young man to deal with. He has since followed up with a phone call to check if everything is going well, which it is, saying that we can contact him at any time if we need to.

We have recommended him to our friends.

I cannot express how grateful I am to James for ensuring that I did not receive a mega bill regarding a repair to my Mini. He was so self assured and thoughtful. I am super super happy:))

The staff were lovely, professional, friendly & very helpful. Dealing with you was a pleasure!

When booking asked about using a loan Mini auto as wife thinking of changing .. told dont know what cars they have on the day

Dropped off car .. told too early for service on TLC.. cant do until may .. when collecting car it appears the cant be done service was done only when I asked about parts replaced.

Got car home .. discovered rear quarter windows have bits of seal hanging off .. would appear service wash pressure washer been used too close to windows .. also service wash condition is rubbish ..

Over all poor experience all through .. would never have dreamed in a million years the service from a so called premium brand could be so poor .. I own a Volkswagen and the customer service standard is on another level compared to our experience of BMW Mini

Emailed service regarding damage including images .. 2 days later still no reply .. spoken to a teacher friend who tells me she had also had the same issue

I've received a very good service from Cooper MINI when my car went in for both Service last year and MOT this year. A big thank you to the team!

Recently picked up my New 20 plate Mini Cooper S
Sales Executive Glen Mc Millan was excellent from start to finish on purchase to delivery.

Only negative comment that I have that we picked the car up on Sunday 1 March the first day of the New 20 Plate. The showroom was deserted no receptionist or what I could see no support staff.I would have thought a bit more enthusiasm for the New 20 plate would have made the day better.

Best Regards.... Steve P

Over the last 6 years I have bought three new cars from Noel at Cooper MINI Norwich. On each occasion Noel has provided outstanding customer service which is the reason why I always ask to deal with him, and fortunately enough he has been there each time to help me! I have found that Noel is friendly, completely honest and upfront and has always gone the extra mile to give me the best deal that he possibly can. In all honesty the customer service received by Noel is qute a rarity nowadays and this is partly why I stay loyal to MINI.

My vehicle was collected from my address on the day for an MOT as always excellent service I was kept up-to-date off my vehicle status and it was delivered back to me on time.

Awesome customer care team! BUT Michael Moulding and Jonny Ridge were outstanding!
I haven't driven for years so our new Mini was designed for me. The Guys spent ages talking me through everything.
Our new Mini Cooper Countryman is fantastic and so are Mini Cooper Norwich!

Different experience with Covid 19 conditions in place.
Felt very odd not having a cuppa, while waiting for appraisal and valuation.
Road noise is very loud, when viewing cars out side, and sometimes difficult to hear what is being said!
Over all a friendly and not pushy experience.

Very polite staff. I was made to feel very welcome and well looked after.

Excellent service nothing to much trouble solved all my ideas and put them on the car for me. Definitely recommend

Helpful staff, explained everything. Kept in touch promptly by 'phone, too.

Smashing we brought a brand new mini clubman in green with black roof

Annual oil service accomplished. A problem with windscreen wipers was dealt with by replacing the wipers under warranty. Car was washed. The service was carried out efficiently as far as I can judge and to my complete satisfaction. The Service Agent/Advisor was courteous, friendly and helpful.

Glen was excellent to deal with.My husband and I thought he was professional yet friendly and smoothed the whole process from the test drive to the paperwork We particularly appreciated the short video of the car after our initial viewing.

The buying process was average, due to the fact that a car we were interested in was in such a poor cosmetic state. To be fair it was priced well, but just too much damage to be on a main dealer forecourt, plus an unwillingness to repair. The dealer did however source another better car from within the group.
The car we did buy had a knock on start up that I knew was either exhaust or engine mount related. It went in twice, once for warranty repair and then for service. The fault was not repaired. I then took it to a well respected garage, Autotest, Norwich, for MOT and asked if the noise was normal. It was not, but within 10 minutes a lower engine mount was discovered to be faulty.
The car was returned to Coopers, still under warranty. I told them exactly what the issue was. Cue a phone call 2 hours later saying that the tech could not find the fault! Why, when it is an obvious mechanical knock? I get asked again what I thought it was and send photos/video of it. The fault was eventually repaired, but this experience does not fill me with any confidence. Leave the service side of Cooper Mini well alone. Go to a good independent such as Autotest, instead.

Very disappointed with my visit to Mini at the weekend. Salesman showed me the car through the window without offering to unlock it (we were outside and I asked specifically to see that model and its interior). Might as well have looked through someone s window in Tesco car park! Then I asked for some literature and info on pricing and he walked me back into the showroom then never returned, I could see him casually chatting with a colleague upstairs through the glass windows! Very frustrating as it s the car I want but will now go further afield to another mini dealership if I decide to go ahead with the purchase.

I came to view and then go on to purchase a previously part exchanged MX-5. We phoned earlier in the day as we were travelling a long way and arrived around an hour before closing. Olivia the sales assistant we had been speaking to greeted us on arrival. She was very helpful throughout the whole process from sending us a video of the car before we decided to take the trip, up to and past the delivery of the car to my home. We weren't rushed and I was able to take a full look round the car and test drive, she was more than happy to discuss options with us past closing time. She went above and beyond in order to make sure we were given the best service. She was very responsive to emails even after the car was delivered and the process was completed from her-side. Overall she made my experience positive and ensured the process was smooth.

really good service, felt very welcome and we had a good deal in the end ,thankyou to Michael and Noel

Amazing! Everyone was very kind and nice.
I m now driving in my own Mini thanks to Olivia who helped me with sorting out my new car.

Really great service from everybody at Cooper Mini, especially from Lee and Carl. Nice atmosphere and no pushy sales staff.
Really happy I bought my car from them, would happily buy from them again.

I went in with my Partner to buy a Mini this morning. The reception ladies were very friendly and helpful. But the guy that we were appointed to was miserable, moody, very unhelpful, and didn t seem to want to help us. He went upstairs and left us sitting for ages not knowing what was going on. So we just walked out. We are now heading to a different car garage. Not a good experience. Clearly didn t want to sell us a car.

Lee Craske and Johnny where absolutely amazing, done everything they could do to help, Lee even picked me up so I was able to arrive earlier to fill out forms. I would highly highly recommend! the service is the best service I have received and Lee is a credit to the company as very personable and professional.

Excellent experience smooth with no issues. Staff well informed and professional, will definitely be back in the future.

Ended up waiting around all day for an engine oil service I only expected to take 1-2 hours. It would have been helpful to have been made aware of the length of time required in advance

Excellent service although not cheap. Parking available.

Not impressed I ask a question but they chatted to my male partner and showed him round so I brought nothing.

The work involved replacing a punctured tyre with a new one. I had to wait 10 days for an appointment, during which I could not use the car. Finally, at the garage, I had to wait 90 minutes for the tyre change to be completed. Both these durations are completely unacceptable.

Recently test drove a mini. I had help from Ellis who was professional and so helpful! He answered all my questions.Would highly recommend Ellis and Cooper Norwich Mini.

I took my car to Cooper Norwich Mini to have some work done and was very happy with the standard of service as always.Tom was polite and helpful and I would not hesitate to recommend them.