Hope Root

Review of Cooper MINI Norwich

I came to view and then go on to purchase a previo...

I came to view and then go on to purchase a previously part exchanged MX-5. We phoned earlier in the day as we were travelling a long way and arrived around an hour before closing. Olivia the sales assistant we had been speaking to greeted us on arrival. She was very helpful throughout the whole process from sending us a video of the car before we decided to take the trip, up to and past the delivery of the car to my home. We weren't rushed and I was able to take a full look round the car and test drive, she was more than happy to discuss options with us past closing time. She went above and beyond in order to make sure we were given the best service. She was very responsive to emails even after the car was delivered and the process was completed from her-side. Overall she made my experience positive and ensured the process was smooth.