Richard Butler

Review of Cooper MINI Norwich

When booking asked about using a loan Mini auto as...

When booking asked about using a loan Mini auto as wife thinking of changing .. told dont know what cars they have on the day

Dropped off car .. told too early for service on TLC.. cant do until may .. when collecting car it appears the cant be done service was done only when I asked about parts replaced.

Got car home .. discovered rear quarter windows have bits of seal hanging off .. would appear service wash pressure washer been used too close to windows .. also service wash condition is rubbish ..

Over all poor experience all through .. would never have dreamed in a million years the service from a so called premium brand could be so poor .. I own a Volkswagen and the customer service standard is on another level compared to our experience of BMW Mini

Emailed service regarding damage including images .. 2 days later still no reply .. spoken to a teacher friend who tells me she had also had the same issue