Consumer Research Associates Review

No stars for false advertising. Claim to be open until 7 pm, but the door was locked and a call gleaned that their system was shut down before 6:50 pm. They upset 3 other customers while I sit here writing this review. Very disappointed.

I had an amazon dropoff and it was the quickest and easiest dropoff I've ever had, plus plenty if parking!

Bryce great young guy eager and went above and beyond to help me return damaged item back

Thank you so much to all of the staffs working at this UPS store for getting our many things carefully packed and shipped to us in Alaska and Washington. In particular, Thank you for accommodating our quick time frame and for doing such an amazingly careful job of packing. Everything arrived safely. We all appreciate your excellent service.

Staff seemed resentful about my presence. They stopped processing my order to talk to each other a lot. Will never use this store again. I read someone in the reviews post that other places are a lot cheaper. Don't know why I overpaid for my package to be broken. lesson learned.

Almost 100% fail. 1st, 2nd, and 3rd) UPS fails to deliver to my house, leaving one of their posties with 0 information on it and despite my signature on said postie. 4) UPS charges me an extra $5 to redirect to this store. 5) After receiving email notification that the package had arrived, I wasted an hour driving to the store and waiting around while the teenage employees could not find the package and repeatedly asked me my name. They had no clue if it was there or not. I left empty handed. 6) I receive a call from one of them later saying the package had "arrived." Thinking the situation was improving, I returned the next day to pick it up. Several more "what is your name, again"'s and more rooting around in the 2 visible piles of boxes and to no avail. Keep in mind that this store is all of 300 sq ft, most if it consumed by a counter and some giant copying machines. I'm standing around for another 1/2 hour with an increasing frown on my face, oddly the only customer during this time. At one point all three employees are poking around in boxes with dumb looks on their faces. Finally one of them finds my package which looks like it's been thrown out of a truck and run over. I sign and leave, thankful that I haven't lost my temper yet. I don't know what happened; UPS used to be a competent company, but that, apparently, is the past. Incidentally my mood improved after I drove to USPS to pick up another package, where the friendly government employee quickly retrieves my package and gives me a smile and "Have a nice day."

Thanks Louie for the incredible customer Service! I will definitely be back!

Koe and netra were a great help . Super friendly and took care of our needs quickly.

The staff here was super helpful but good god was it hot! Do they even have air conditioning?
With COVID going on, I have to wear a mask in here and its way too darn hot to do it with a mask. Please fix your AC or get a new one or I'll be taking my business elseware. Good grief!

Louie!! This guy crushed it!! You want above and beyond? Ask for Louie. You need help? Ask for Louie.
This store had been instrumental in everything I ever ship. I literally cannot say enough, saved my hide more than once!
Thank you thank you thank you!!

Very good attention to their clientes and super friendly. Muchas gracias Koe!

The young "notary" refused to notarize a document today, after I had shown him my ID and he witnessed my signature. This document was provided by a mortgage company, which he then said did not have the format he needed to notarize. Now, because of his incompetence and horrible customer service, I have missed the end of business for today. I will now have to print a new document, do the paperwork all over again and take it to a competent notary on Monday. This is the second time I have had a problem with this same employee. Do not ever take any important papers to this place.

I had a very fragile BIG piece of Art, and other fragile items that needed to be picked up from my apartment in downtown Denver and shipped to my new place in Florida. I called this store, and they picked up the very next day, crated and shipped it to my place. It came all in one piece I was very pleased with their Great customer service, and their expertise in packing. I would really recommend this store if you are shipping anything that is fragile.

Excellent customer service!! I've received and sent quite a few packages lately, and I always make sure I go to this specific store because of the excellent customer service. The employees are friendly, and super helpful. I have brought really large packages to the store and they help me package them more properly for transit which I really appreciate because I am currently 7 months pregnant. Thanks for making my life easier! I highly recommend this store.

Hari was amazing and so sweet and nice. I had several packages I had to send. He was very patient!

Ashley was extremely knowledgeable, helpful, and kind. Definitely a 5 experience!

Great experience at this location! I came in to send back something on amazon prime and the guy that helped me, Austin, had just the right disposition to work with people. He was happy and talkative to me about what I needed and how I was doing. Excellent example of great customer service. Will return to this location for the service itself!

The whole team was amazing and very helpful. They helped me with a problem I had with Amazon and were very patient.
Merci beaucoup :)

I want to thank Bryce from the UPS team. He helped me out and made sure I was getting my package there safely as well as securely. He was very knowledgeable and kind. This store has wonderful staff and I definitely recommend going here. Thank you once again.

I have been coming here to do all my shipping and also have a p.o box since 2012....have really enjoyed the excellent customer service.

Went to the UPS store On Broadway in Denver and had a great experience thanks to Austin!
He was professional and courteous and made me feel like I was there number one customer.
I will definitely be returning from all my shipping needs.

I bought a 5 ft by 3 ft Pub Mirror and had to ship it to Reno, NV. I chose this store because of its high rating. The mirror was packed so well - glass taped, bubble wrapped, multiple Styrofoam sheets on both sides and double TV-boxed. It made it in one piece! I spoke to Bryce and the store staff on many occasions and they were very helpful and professional. I highly recommend this store and their excellent service.

Netra and Aubrey are the best! I lost my phone while on vacation in Denver and they were incredibly helpful and kind in helping me coordinate its return from the person who found the phone. I highly recommend them, they are truly good people!

UPS practices nasty business. In addition to the fee for shipping, if you re unfortunate enough to have packages stolen from your porch and need to pick up at this Store, you ll need to pay additional money. Very disappointing.

The whole team over there is good. You should go there if you want good service everybody's friendly and gives you nice customer service

Hardly ever busy and the staff is friendly and helpful

Very helpfull, they were a life savor for me because I'm from out of town and had no idea how to do the papers I needed to do on the internet. Even let me use their computer in office! I'm more than greatful and would suggest anyone needing to mail, recieve, print, or even just use the internet, to stop by...........5 stars all the way!

I brought in two large packages to ship. The owner took measurements and gave me an outrageous price to ship both packages. I took both items over to FedEx Office on Colorado and Florida and they shipped both items for 30% of the cost of UPS and were absolutely fantastic to deal with. I don't trust this store anymore and will never go back. Buyer beware. I would check prices on-line before you go into this store.

they don't open on time. over an hour late. bad service

great services had issues with computer and they helped me untill everything was done right coming back

Koi is the most amazing guy! He is quick and so so helpful!! I never spend more than 5 minutes there from the time he gets all my packages ready and prints the things I forgot to print! he is definitely a wonderful employee! UPS is lucky to have him!!

They are friendly and fast. Been going here for over 10 years.

The Indian man working here brought up politics and trump while I was being helped. I do not want to talk politics when I run my errands. I thought it was common knowledge but apparently not. Please train the staff

Netra and Louie went above and beyond with my request!! I needed something packed up to take on my flight this afternoon, at first they said it would take half a day but when I said that wasn t going to work they said no problem and made it happen!! I am so impressed with their commitment to great service and will not go to any other UPS location in Denver!

Great. Hats off for your service. Best store for international shipping. Thank you so much.

I am here too much! Austin always seems to be working and with a smile even with his mask on. Thanks for making my weekly errands a pleasure.

Very poor service for my
amazon return.

Netra was awesome. He and his staff are always a pleasure to deal with

This store is the best and most trustworthy hands down. They are honest and will work hard to ensure your packages make it safely to its destination. I am very pleased with the level of customer service shown at this location.

Went in with some questions, and AJ was sweet, knowledgeable, and charming. I greatly appreciated him helping me today!

This place is unhelpful, and overpriced. The staff are generally nice, but easily flustered. I have tried using these folks for amazon returns and shipping a few times since they are close to where I live. I will never make the mistake again, as I have wasted enough money and left frustrated too many times.

I love these guys! This is the busiest store I ve ever seen. hands-down! As busy as they are they re always so kind, knowledgeable, and always put the clients needs first. Extremely ethical and very helpful. As long as I am in the city of Denver I will never do business anywhere else but here.

Enjoyed great customer service, particularly from Ron today. I see that he welcomes every customer and assures that everyone that comes into this store is helped out. Keep it up guys!

Horrible customer service. Overpriced. Can't print a sheet without sliding your card. Nothing but kids with no brains working. I ship over 2k a month, now I do it elsewhere. You should too.

I usually drop off packages to return to Amazon. I had two returns on Monday night. The lady, I forgot the name, at the store was super nice. She printed out confirmation, helped me get a label on the second container, and was generally pleasant. I don't remember the last time I had such a good customer experience anywhere. Thank you!

Staff was prompt to greet me and very helpful. I returned an Amazon item. They helped with the label and tapping up packaging.

Possibly the best UPS Store in the State of Colorado. Thank you guys for a Great customer service and for all your help.

Koe was very helpful in shipping 33 boxes internationally and domestic. He was very thorough and didn't mind that I had so many boxes to ship especially just days before Christmas. Thanks for all your help!

Shoutout to Kimberly and Ana! They were very helpful and friendly! Thank you so much, ladies :D

Love this location. Quick in and out. Very professional and gave great shipping advice.

UPS should not be in business. They look for lazy thieves when hiring.

Called (as suggested when I spoke to an employee last week), to make sure that a Notary and Two Witnesses would be available between 1:30 and 2:00 this afternoon. I was told yes and to come on down.
Well...We arrive there at 1:45 and low and behold, no Notary and no time as to when one would be available.
Wouldn't be so bad but my partner is Eight-Four years old...now we need to set up yet another appointment somewhere else.
Will NEVER use this UPS location again.
Just what we wanted to do, travel ALL over Denver during these times...

Very rude and unhelpful completely don't know how to do job. Manager and staff need serious training and people skills.

Don't bother calling, will put you on hold while they twiddle their thumbs

Little hiccup with shipping, but Netra took care of things and made everything all good! Thanks for taking care of my shipping!

They basically messed up the packages by putting the wrong order slips on them so the books I was sending to buy back online shops were sent to the wrong ones. I was counting on the $50 that was coming in for groceries, so thank you for that UPS. Now I get to eat ramen dinners and go to sleep hungry due to the incompetence of your workers.

Netra is awesome! So helpful every time I come in. Everyone is helpful here!

Everyone at this store was helpful and they were very conscientious about packing my packages in such a way that my valuables would be super safe for shipping. All of my glass items were shipped without damage.

Austin at this location was very helpful and kind! Even when the store was very busy, Austin was patient with, and generous to, every customer. I would recommend going here!

Had a great experience! Worked with Netra to print some presentations at a moments notice! Thank you so much for your help! Highly recommend!!

Louie was great help! I love coming to this location always quick and easy

UPS services were used to ship a Metro Transit card with priority shipping. The rep was nice enough to label the envelope and I simply dropped the card in. Then they lost the package....

How does a shipping service lose a package that was 100% in their hands. Thankfully Netra, the GM, took the initiative to resolve what they could. Definitely don't recommend UPS or this location, but Netra gets them more than 1 star.

Good custmer service by Koe! He has very helpful and patience with me, i reccomend this stores if you need any shipping printing needs!

I've been to plenty of UPS stores and this is the store that tops them all.
I'm big on customer service and this store gets 5 STARS. What friendly and knowledgeable staff. I have dealt with Scott, Netra, and Kimberly and this group is always professional and willing to help. I definitely recommend this store for any shipping or mailbox needs.

Run away from shipping at post office or anywhere else and run straight to this UPS store at Broadway and Alameda. Nebra and Eric provided amazing customer service to me today. I had to ship 15 large boxes. Not only did they patiently log each box, help tape them appropriately, they even helped me resize and repack some boxes that were not done properly. They did this all in a relaxed, friendly manner and were unbelievable helpful. Such a better experience than shipping anywhere else. Thank you Eric and Debra!

The staff is very friendly and helpful especially considering the typical mountain of packages that accumulate over a day. Louie goes above and beyond with helping out, I am in the middle of renovating and have had odd shaped large packages and he has always patiently made sure everything was properly handled. It s a relief to have such thoughtfulness at such a high traffic location. Hooray for excellence.

This store and its employees are absolutely the most efficient and friendly UPS store I ve been to! And they are incredibly patient!
I hear them speak to all their customers with the same friendly and efficient way which is quite remarkable especially when it s rush hour. Thanks so much guys! :)

I had a very urgent and very fragile package to send. Louie went above and beyond taking care of my needs. He sent photos of his amazing packing job to me personally after he had completed his work. Very trustworthy and reliable. I highly recommend Louie and this location. Very satisfied customer!

dont use UPS unless you like packages being redirected to an access point for you to pick up yourself after ONE FAILED ATTEMPT and the driver doesn't even call you when he is at your door he just leaves a notice saying come pick it up. aweful customer service on the phone as well trying to make you feel like the person in the wrong. several calls to have them redeliver ended up two days later just cancelling the order completely. USPS or FEDEX only from now on

Good customer service! Kimberly was very helpful and patience with me! This is my go to store Easy to park and friendly staff to take care of my shipping and printing needs!

This crew is ALWAYS helpful & friendly. Won t go anywhere else for shipping.

Clueless idiots who will lose your package and not take any responsibility for it!

I needed a notary and was in a bind and luckily found this UPS store provides that service. The staff member Hunter was patient and kind and turned my day into a much better one. I have also mailed stuff from this location before and have always had an easy time.

Update 6/25/2020:
Bumped up to 3 stars from 1. Manager contacted me via email today and apologized profusely, agreeing that the behavior of the employee was out of line and that it would never happen again. A prompt and acceptable resolution to a frustrating circumstance. Hopefully the location in the future will have a positive future!

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6/24/2020:
What won't brown do for you?
I can confirm Kirstan's 1 star review below from tonight. I was one of those two other customers. Three of us, all arrived (admittedly probably closer than we wanted to 7pm) but were all at the door between 6:50-6:52pm. Doors on both sides were locked and lights were already turned off. Middle security gate already half closed.

I started by knocking on the parking lot side of the building and was ignored. I went to the Broadway side door and could see an employee behind the counter. I gestured and mouthed "7pm?" and pointed to the sign. The guy behind the counter shook his head "No" and started ignoring me. I stood there for a minute looking for an open store on my phone and he proceed to come to the door, unlocked and opened it, and in a VERY unprofessional/rude tone proceed to tell me, "The computers are DOWN! I couldn't help you ANYWAY!" I asked him his name and he said, "JAMIE!" and before I could get a word in edgewise, he slammed the door and re-locked it, walking away.

I'm sorry...but is this "What can brown do for you?". Until this day, I'd always considered choosing UPS over FedEx.
Hands down the worst customer service I've ever received from ANY mailing location, and I drove 15min to get there. Would not recommend.

Luckily, guy #2 was able to drop his pre-addressed mail off with the USPS truck that just pulled up alongside the store on Broadway...he got some grace. Poor Kirstan (just trying to check her PO box) and myself (trying to mail one letter out) both were out of luck. I sat in my car for a minute to see what would happen. "Jamie" proceeded to give the poor USPS driver a rash of verbal flack for "showing up late", before locking the doors and running to his car at 7:01pm.

Computers down prevented checking a PO box? What do you want to bet that if I come back tomorrow at 6:52pm that the computers crash again?

UPS might want to think retraining Jamie (or whoever drives the blue hatchback). Check the cameras, look at us standing stupidly outside the door. I've worked in customer service for 10yrs...management might consider poaching the guy from FedEx in Cherry Creek...he was incredibly polite/professional. Cannot say the same for Jamie.

Great customer service. The man helping me saw I had a child's birthday gift and said that he enjoys decorating the boxes to send out. He asked how old she was turning and put her name and "birthday girl" in the address box.

Adrian, one of the employees, was very kind in helping me send my document for the next day and I explained everything in Spanish.

Nice people, sometimes gets a bit busy so try to go during off times if possible.

netra and eric held the store for me were awesome and very cordial and even gave me tickets to the rockies shout out to them both

Went to this location to get printouts and the only printer they have was malfunctioning; it was printing in B5 paper size instead of A4 despite explicitly requesting A4 paper size. The employees were very helpful and were able to hack a solution quickly (no complaints there).

But I came home to see that all my printouts came out faulty. The edges of the files I wanted included in the frame of the printouts were cropped out.

Quite frustrating to see this is the quality of product I paid for. Disappointed in UPS.

Koe helped us get a few things notarized and was SO friendly and helpful! Really, really appreciated his kindness and service. In general the whole store atmosphere was happy as well. Thanks Store #2328!

Netra Neupane, and Kimberly D. have done a marvelous job store 2328 excellent

very professional people. I come here quite often and they always take care of my needs. Best place to send packages and very reasonable prices.

Netra Is very professional, courteous and helpful. I recommend anyone to get his service at this store.

I love going here as they have a plenty of parking spaces and the customer service is superb. The staffs at this location are very knowledgeable and great to work with. I have been coming to this store for last five years ever since I moved to Denver from Houston and never had any issues with their services. Matter of fact, I drive a few miles passing other ups store just to go there. They treat me that I am their best customer every time I go there. Thank you all for taking care of my shipping and printing needs!!!

The manager personally packed up my computer and helped me feel confident and secure that my stuff will be taken care of. The staff were extremely kind and helpful! The manager is a wonderful and kind individual who goes out of his way to help customers. This place is awesome !!!

I never have a negative experience when I come to this location. Everyone is so kind and knowledgeable! Koe and Louie are the best (:

Koe ! Thank you for helpig us today . Im so satisfied for your service Keep it up

This is my favorite of all the UPS stores located in Denver. The parking is very spacious, the employees are EXTREMELY helpful. There was a very outgoing young woman working the register, i believe her name was Ashley. She was very very very helpful with all the in's and out's. Also, very caring about my shipment, they let me watch the packing, very detailed with fragile packages. I give them 10/10!!

Amazing staff!!!! Always willing and able to help!!!

The interactions I have had here is always exceptional. I don't know what it is, for one you never expect much when going to ship a package, but you definitely don't expect that the employees will be so helpful and genuine that makes your day brighter.