Review of Consumer Research Associates

4 years ago

Update 6/25/2020:

Update 6/25/2020:
Bumped up to 3 stars from 1. Manager contacted me via email today and apologized profusely, agreeing that the behavior of the employee was out of line and that it would never happen again. A prompt and acceptable resolution to a frustrating circumstance. Hopefully the location in the future will have a positive future!

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6/24/2020:
What won't brown do for you?
I can confirm Kirstan's 1 star review below from tonight. I was one of those two other customers. Three of us, all arrived (admittedly probably closer than we wanted to 7pm) but were all at the door between 6:50-6:52pm. Doors on both sides were locked and lights were already turned off. Middle security gate already half closed.

I started by knocking on the parking lot side of the building and was ignored. I went to the Broadway side door and could see an employee behind the counter. I gestured and mouthed "7pm?" and pointed to the sign. The guy behind the counter shook his head "No" and started ignoring me. I stood there for a minute looking for an open store on my phone and he proceed to come to the door, unlocked and opened it, and in a VERY unprofessional/rude tone proceed to tell me, "The computers are DOWN! I couldn't help you ANYWAY!" I asked him his name and he said, "JAMIE!" and before I could get a word in edgewise, he slammed the door and re-locked it, walking away.

I'm sorry...but is this "What can brown do for you?". Until this day, I'd always considered choosing UPS over FedEx.
Hands down the worst customer service I've ever received from ANY mailing location, and I drove 15min to get there. Would not recommend.

Luckily, guy #2 was able to drop his pre-addressed mail off with the USPS truck that just pulled up alongside the store on Broadway...he got some grace. Poor Kirstan (just trying to check her PO box) and myself (trying to mail one letter out) both were out of luck. I sat in my car for a minute to see what would happen. "Jamie" proceeded to give the poor USPS driver a rash of verbal flack for "showing up late", before locking the doors and running to his car at 7:01pm.

Computers down prevented checking a PO box? What do you want to bet that if I come back tomorrow at 6:52pm that the computers crash again?

UPS might want to think retraining Jamie (or whoever drives the blue hatchback). Check the cameras, look at us standing stupidly outside the door. I've worked in customer service for 10yrs...management might consider poaching the guy from FedEx in Cherry Creek...he was incredibly polite/professional. Cannot say the same for Jamie.