Colonial Toyota Reviews

Both times I've had battery issues, the staff at Colonial have been quick in diagnosing the problem, and I haven't been charged for a diagnostic yet! Roger in service is honest, friendly, and explains everything he does.

My wife and I had a horrible experience at this dealership. They treated her with absolute disrespect, seemingly because she was a woman offering to "talk to her husband" about the finances since it was "hard for her understand". Every step of the way, we felt completely deceived and as if we were being taken advantage of. Their claim of "NO HAGGLE" is absolutely untrue. I regret purchasing a vehicle from this dealership and will not return for future car purchases. I hope to help others avoid a horrible car sales experience.

Great experience at this place. Ellis Reyes is the best. He gave me a great deal and he really cares about the customers. If you ever stop by Toyota ask for Ellis reyes he will make sure you leave this place satisfied. Also Michael in finance department is amazing.

Very good experience at Colonial. .this is the first time I EVER bought a vehicle at my first stop shopping. .Alex my salesman was very helpful. .No hesitation recommending Colonial Toyota

Be careful from colonial toyota. If you have a good credit record , you deserve a 0% apr for financed or leased. They are always try to add high rate interest for the customer. They trying to push , don't believe them.

I purchased a pre-owned 2005 Subaru Impreza from Colonial Toyota in Milford back in November of 2011. First off, I saw this car online and when I went to look at it, the car was spotless inside and out, and you could have eaten off of the engine. Frank Nieves, the General Sales Manager who was assisting me, had no issues setting up a test drive within a few minutes. After my childish grin faded, he laid out the steps to follow in order to purchase the car. My father and I filled out some paperwork, and a few days later I came back and drove it home.

A year and a half later, I can say this is still the best car I have ever owned. I was assured by Frank that I was buying a quality car from a quality dealership and he was true to his word. He even dropped the price on the car by $1000 when I noticed a cosmetic defect on the fender. They offered a year of free oil changes, but I only took advantage of one when I was getting a service done to the car.

I highly recommend this dealership for every aspect of their business. They do not haggle on prices and that's because they have a no BS approach to selling you a car that you will be happy with for years.

James Mountzouris is the man he worked diligently and hard on getting my deal done. I had a great experience with James and his team. Will definitely be purchasing future cars and referring people

Excellent customer service! I had a terrible accident and was in a bad place financially but they were able to get me into an almost brand new RAV4 with a very low interest rate loan with no money down! i was treated like family when I was at my lowest!

This is my second lease and it s safe to say I m loyal to Toyota, especially this location! So personable and professional! Sayeed and Michael are great! Check them out!

Awful internet sales department. I chatted on their website, asked for a price on a specific make and model and was told someone would get back to me. I provided email and phone. 24 hours no response. I chatted again, I was told to call their main number and ask for help. I said that I didn't want to contact them, I wanted someone to contact me, that I already had prices from 4 other dealers in the same time span and if they wanted my business I Needed a price quote today. I was told someone would contact me. 2.5 hours later still no response. I also texted them and had the same useless response that "someone will get back to you."" I told. them I'm not holding my breath.

Awesome Crew

The customer service that each and every employee has at Colonial Toyota was awesome very attentive to customers who are there. Marcos Romero is an amazing Sales person he made sure all of my questions were answered and if I did not understand something he made sure to explain it before we signed anything. The level of knowledge is there I would recommend all of my friends and family to Marcos at Colonial Toyota. The staff and Marcos are very welcoming and have a great sense of humor very relaxing environment and are not overly aggressive.

I've been leasing from Colonial Toyota for many years and they've always treated me right in both sales and service. For the last 5 years I've been dealing with Jeff Lewis, one of the Sales Managers, and Jeff has always been upfront about everything and has worked with me to make sure I'm happy with what I'm paying. I've never felt pressured to spend more than I could afford and Jeff has always looked out for ways to save me money which I greatly appreciate. If you're in the market for a new car definitely come to Colonial Toyota and talk to Jeff Lewis, you won't be disappointed.

The most aggressive, obnoxious, pushy intimidating sales staff I have ever encountered anywhere.

Customer service was not good at all.Couldnt even get a phone call back regarding status of application .Guess that's what happens when u don't have A 1 credit.

Great place to buy cars, I been going there for the last 10 years. A++++++++++++

Very helpful and friendly staff throughout the car buying process!

Don't know about others but my experience wasn't pleasant at all. Deceitful salesperson, got angry when I proved that I wasnt ignorant of the process, had to deal with multiple people, still didn't get what I was told and in the end the original salesperson smoked in my truck before giving it to me, the ashes were all over the door, and the smell is still not gone after almost 2 weeks.

I expected so much more from a Toyota dealership and will make sure my friends and family go elswhere too, given that most of us buy and own Toyotas. Perhaps it's time to try a Ridgeline...

Strongly recommend Dwayne Taylor Service Advisor - he took great care of my car and me on my first visit this past Monday. Awesome dealership service department thanks Dwayne!

I was very happy with service they provide me. My car needed some parts to be fixed. They came to my address to pick up my car and I used their rental car to run errands. When my car was all set they dropped it off at my house. I was very pleased with their service, Jessica was also a great help! I could say they really care about their costumers. I ll definitely recommend their service.

David was very attentive and cared about what we wanted. He did not try to force or push us into buying something we did not want or above our financial reach. Thanks for listening and helping us through this purchase process!

Went to Colonial to check the 2016 Rav4 and we got Bill Ndreu as our sales man. Start was smooth as it always is. Was very nice and showed us the cars we were looking for. Upon deciding what car we wanted Colonial Toyota did not have the one we wanted. Although Bill tried to push us to get the orange one that was there, we wanted the white. Finally he decided to give up on the orange and find us a white. We left there with everything all sorted out and we would just wait for the call to go get the car. We get the call and with a bit of arranging (Schedule-wise) we get to the dealership and the whole time we felt rushed as it was Bill's day off and he was there only to get this done for us. Although we understand and appreciate the effort, buying/leasing a car its all about the experience and we sincerely did not feel that it was a good one. We left with basically no explanation as to how it works on schedule maintenance or anything else as far as the lease goes. We know how much we pay a month and that's about it.

Worst Experience Ever. At the time of booking for Oil Change I was told to pay $35 but when I reached there I was asked $59. When I inquired about what has changed then it was told to me that actually it will cost $79 and not even $59. I don't understand why they have to waste everyone time if they cant commit to what was offered. It seems they themselves dont know how much it will cost and they try to come up with prices on the fly and see how much they can rip off customer. The more expensive car customers can be ripped off more. I will never stop there and wont recommend anyone to waste time.

Toyota Colonial has been a great experience. Whether you're buying your first car or 2nd. I recommend you come talk to Emily, she was caring, thoughtful and very helpful. From beginning to purchase, she was involved, kind and caring at every step of the process. She even helped me find a cheaper insurance that fit all my needs.

Ask for Emily when you go here.
I was totally pleased.

Thank you Emily and everyone there at Toyota Colonial.

I'll certainly refer anyone that asks me where to go and buy a car.

I recently just purchased a 2015 Toyota from this dealership and I must say I am ecstatic! I have to say I was probably the most difficult customer ever. My mother and I came into to the dealership with upside down loans so, this was already a tough situation. To make matter worst I wanted a HONDA ACCORD and I was not budging from that Honda until; my sales person Anthony Spinelli. He literally worked with me for weeks selling me on a Toyota. He honestly went above and beyond to find me everything I wanted in a Toyota. But after all the time it took to change my mind about Toyotas I found that they are truly better cars and I couldn't have done this without Anthony's help! If you want to leave a dealership more than satisfied go right to Anthony Spinelli he will do everything in his power to get you into the car you want at a great price. Thanks Anthony!

Mike in Sales and Mike in finance were great and got my loan approved !!!! I recommend them if you are looking for a Toyota for your next car. Colonial Toyota has exceptional service.

This place is a terrible dealership they don t know hot to treat there s customers . The salesman (saied) was very deceptive . I paid for a remote starter when purchasing the vehicle and was supposed to receive it soon after the purchase. It s been over a year and they said I need to pay for the starter now . Would not recommend to anyone . The salesman said that he s not responsible for not installing the remote starter even though I was contacting him on a routine basis and he kept telling me to wait until it comes in . Do not buy a car from this place .

By chance I found John Harris & Colonial Toyota on the internet 6 yrs ago and have now bought 4 trucks through John on the internet! The emails with the specs are detailed & professionally written. My recent purchase on Black Friday was for two trucks on the same day. I live in Long Island, NY and it is definitely worth the trip to Connecticut. When I arrived both trucks were ready to roll!!
What a blessing to have found John Harris and his team, they are an awesome bunch!!
Donna Nuzzi

Thanks mariana for your excellent service and so happy with my new 2019Toyota RAV4. I highly recommend colonial Toyota and Mariana to my friends and family. Great service.

Was in and out in a jiffy in the Service Department

The service department is fantastic!! They have a large comfortable lounge to wait in and they are very professional!! I would buy a car from them whenever I need one because they make the experience very easy. The website is also easy to use for scheduling appointments.

The certified used vehicles are always clean and in immaculate conditions. I have been dealing with them for over 15 years and still going strong.

This was my first time purchasing from Colonial Toyota. I can t even begin to explain how amazing the service was from start to finish. I dealt with Eli, Melissa and Gaby. This was one of the easiest transactions I ve ever made and they were well under the price of the local competition. Thank you guys so much. I appreciate it greatly and my wife loved the vehicle.

8/18/20 I need to update my review as Colonial reached out to me and made my used car experience more than better. They really do care about their customers and will go the extra mile to make you happy. Sarah, thank you so much. To you and your team at Colonial keep up the great work!

Greeted by a very professional and courteous representative. Prepared for my service and had the service done promptly and with in the expected cost.

I really enjoyed the service Vanil and Valerie provided at Colonial Toyota. Valerie was super attentive to my needs and guided me every step of the way making it a smooth and easy process. When I first arrived from Brazil I bought my first car from Vanil when he was still a sales consultant, glad to see he has moved up to a manager and now has his sister working under him as a sales consultant. I am leaving here pleased and will be coming back in the future .

Such an amazing experience!! I was help by Agent Paata and manager Gaby, they both look out for what was best for me. I highly recommend this dealership and the agency.

-Alejandra

Great Service. Affordable vehicles. Eric and Eddie got me into the perfect car, no attempts to sell me on what I didn't need. I came in with a budget and they stuck to it. Highly recommend!

I had a tremendous experience today at Colonial Toyota. Jose was a great representative who helped me pick out the best car to fit my budget. He was transparent, understanding, and patient with my decision making! I highly recommend Colonial Toyota and working with Jose.

Got my Sequoia there in 2008 and have been faithfully bringing it in for regular service ever since. Aside from brakes and a new battery there has been nothing to fix. It is the most ridiculously reliable car I have ever owned - still like new, even though I park it outdoors. Even the original tires are still fine after 7 years. Service is excellent - fantastic waiting area, competent and courteous staff, free oil changes for life. What is not to like?

Watch out for toyota colonial motors in Milford CT.. Eric SCharf the finance manager cheated me i hope he gets rich off my money and his family gets to eat at night. He is biggest liar and con i have ever encounter. He added guarantee to my car purchase, also increase the car buyout to make extra commission and added gap insurance to my lease buyout. He charged for the VIN kit which he wasnt supposed to charge He increased the price in the car and told me that he had those things to secure my loan at 3.9% APR rate cuz my credit sucks which was totally false. He didnt provide me with my contract when I got home contacted TFS, they told me that those things were not required I contacted him the very next day and asked him for my details contract and he reinforced his statement that I must have things to secure the loan and then asked him to cancel everything since it was less than three days. He then told me that the bank is closed on Sunday that he will contact on Monday. He didn't reach out to me for like three days then it was too late. I went to the dealer, they didn't want to talk me and claim he was the only one who can help me, and kicked me out. I had to call TFS numerous time to try to solve the situation. He emailed to inform yes those things were optional and asked him why told me they were required he didn't answer. He was going to remove the extra fees, the gap thingy and the guarantee things. Two days later he emailed informing me that he couldn't. I am like why do it if it can't be reversed and why didnt he was transparent with me and i was honest with him. I have been a loyal customer of toyota for the past 3 yrs, never been late, no accident, no ticket. I have never felt so dirty in my life. Eric Scharf is a crook, he lied through he teeth and I am stuck with extra fees that could have been voided If he was an honest person. watch out for him if you decide to buy a car at that place. He is the finance manager he should be the most transparent person there and yet again he is the one that cheated and lied not even the car salesman. make sure to contact toyota first and read through the fine point on his ipad that he hides the details of the contract. The sale manager has to explain those fees to me and even was shocked that learn that he did that to me. He has no integrity. please toyota hire people with integrity to do the sale job.

Drive right into the garage. Helpful staff takes care of you. Clean and safe waiting room environment.

bad service, I deal with Mark in service. I bring my trucks for recall before I bring the trucks I just service them. New tires, fresh fluids, filters and plugs, He call me for update then he said your truck need tires all the fluids need to be change and filter I said okay so how much $ 1200 plus tax mind you I just service the truck be aware of their scam I'm sure I'm not the only one, I ask to speak to the service manager who's name is Joe. For 2 weeks I am trying to reach him he never return my call.
After replacing my frame the alignment was off, my brake become sponge and my A/C not working I call the same day I pick up the truck he tells me bring it back. After 3 days I call because he never call me. Now he said my a/c is leaking from the evaporator when I said how come I didn't smell it he said oh no the 2 o-ring from the expansion valve are leaking ask to send me proof I did not want too because he ask to pay $575 plus tax and I said no because I know everything works before I drop off the truck since then they avoiding me. I catch them lying.

I had a worse experience at Toyota dealership in Milford CT while my car was getting serviced for sudden breakdown from April 13 to 23rd, 2016. Was fixed but found scratched and chad cracks on front bumper when went to pick up. On April 28, took the car to dealership for fixing the damages. Visually looked fine when picked up the car next day evening. Within 15 days on 12th of May noticed damages (scratches on the front damper) on the car have reappeared. It appears they used a glaze like product which will hide the swirls and scratches until you wash the car or get it wet. Extremely disappointed with the kind of service provided. Lost trust completely. Have emailed Justin Raffone, general manager with no response.??

A couple days ago I bought a car with Ednei Silva and I have no words on how happy I am with my car. My new Rav4 hybrid is an absolute dream. Ed made my purchase so easy, I couldn t believe it. He gave me a few options that fit my budget, and one of them is now my car. I never had an experience like this when purchasing a car, and never walked away this happy. Everyone needs to come see him for a new car, trust me. You won t regret it!!!!!

Salesman was very nice and explained Everythg about the car and process crystal clear. Here's where the deal went south. enters the sales manager!!! Who was very pushy, overbearing & was frankly annoyed because before we went to colonial Toyota we did our homework by visiting other dealerships so we had a price range & questions that we needed answered before the purchase was going to be made. The sales manager undermined the sale by acting as if he new more about the car& process then the salesman and then was annoyed because we wouldn't give him info about the process and cost at the other dealerships. Finally we had enough, thanked the car salesman and told him the manager just killed the deal & why. That same day we went to A1 toyota in new haven & purchased the same car with great customer service. In the future let the car salesman do his job and the sales manager stay inside the building and do yours.

Courteous staff. Good waiting area, efficient service.

Rude! came in to buy a corolla hatchback for my wife bday I was looking for a manual transmission model and since they dont have one sales person came back said WE DONT HAVE ONE YOU WANNA ORDER ONE, I said I would like to test drive before buying and he said we dont have one BYE deff not a good place to buy a car just want to sell they have in stock he didn't even give me options beside offering me a car I didn't even ask for.

I had read all the comments on this and because most seemed good I figured we would go to purchase a car. I have to say my husband did not have a good experience with the salesman he got and when he voiced his concerns with the sales manager seemed less interested. When I called the sales manager and we talked about what we wanted/not wanted he seemed to get aggressive on the phone with me. It wasn't until Monday after he waited in their lobby for 3 hours did I finally call the General Manager. I made my concerns aware and that I had felt that my husband was discriminated against because of his language barrier. I had to call the location 3 times because it seemed as though no one wanted to be bothered with him?? I explained that he had bought cars before so I didn't understand what the issue was. It finally resolved, but only after two days of back and forth on their end. I would not recommend this place.

This place is the best. Great selection and outstanding service. And their parts department in particular is very helpful. Check em out!

Colonial Toyota cancelled lifetime free oil changes they offered to potential customers as an incentive to purchase a new vehicle. This is unfair, and might be even a breach of legal contract as customers were given a written document upon completion of a purchase.

Hi Sarah,

Thank you, I appreciate that.

George

Elijah Franceschini was very knowledgeable and helpful throughout the entire process from start to end. Would highly recommend to friends family and anyone looking for a vehicle.

Service department is horrible. I bought a used 2014 GMC Sierra with the certified life time powertrain warranty, with 66,000 on it and experienced motor problems a few months in (lifter blown). My truck has been in service for almost two weeks now, and no one will get in touch with me and I can t get a rental. Snow is this weekend and I have work and won t be able to get around. Instead of sending the truck to a GMC dealer (as I requested when I dropped it off for service) to be diagnosed and serviced properly, with ease of access to parts, because of the Toyota warranty through Toyota, they decide to service it themselves. $30,000 vehicle, beautiful truck in perfect condition soon to be junk. Aggravated and stranded without a vehicle in the New England weather.

Friendly, professional service. Salesman, Aaron was very knowledgeable. We bought a RAV 4 XLE and are thrilled with the purchase. The whole process was well done. Liked only having to deal with one person throughout the transaction.

Awesome Service beautiful facility with polite and professional friendly staff. Best experience. Special thanks to Service Advisor Dwayne Taylor.

The Best Place To Get Your Car, Mariana is just Wonderful, She Found The Best Deal For Us, She Really Cares About Customers and Their Needs. Mariana Gave Us The Best, She is Excellent as well as Toyota Colonial!!! We Definitely Recommend This Place To Everyone!! We Can t Be More Happy With Our Blue RAV4 2019!!!

Hands down the best place to bring a Toyota for service. They have an excellent service department, very efficient, and they do not sell unneeded procedures. The waiting area is very comfortable and they provide WIFi and coffee. I will not get service done anywhere else now that I found this place

Our salesman, Frank Pratts, was outstanding! His sincerity, honesty and willingness to please was outstanding! He was a real pleasure to deal with and I would recommend him to anyone I know who might be interested in buying a car.

Absolutely the best experience ever buying a car. I had the pleasure of having Bob-B helping me and I was in and out in less than 3 hours. Thank you!!

Excellent customer service
They worked hard to get me the best deal and made
me feel comfortable doing business with them.

Dale in the sales department is the best. Leased my first car from Colonial last July and the entire staff was amazing! Service department is very kind and efficient.

Place was amazing! My salesman was Keith and he made buying a car effortless and you can tell he wanted the best for me. THANK YOU! Danny Pagan was also Great. He made sure we didn't life a finger and made sure the transaction went as smooth as possible! Walked out of there with a brand new Prius Prime. The iron clad lifetime warranty makes buying at colonial the only right choice! They are now friends! Thank you!

-Alex

Knowledgeable Parts & Service center staff, could be friendlier

Elijah Franceschini did an outstanding job getting my girlfriend her first car!!! Highly recommend to ALL!

I moved to the Norwalk are over three years ago and struggled to find a quality Toyota dealer for service. I tried Stamford and Westport and I was somewhat dissatisfied. I finally tried Colonial Toyota and have had several service appointments. I felt like the TLC was much better at this dealership, it was proven when I had a repair and a defective part was installed (there was essentially no way to know this until after the fact). The dealership was exceptional at getting the issue resolved, no hassel whatsoever, and they followed up multiple times to ensure everything was corrected.

I believe business and people show what they're truly made of when things don't always go well. That is why I would trust the management of this dealership, they delivered.

Best cars n server
Dave f best salesman and. Very courteous

We have have a special needs child and needed a Sienna. So we bought our Sienna from them yesterday and it was a great experience. They are so kind and understanding to our situation. Highly recommended!! Thank you so much. They have an AMAZING crew there. The sales team is very friendly and very helpful. We are so happy.

Excellent service and courteous personnel. Always satisfied here.

Horrible. Bought a used Tacoma for 16,500 cash. Ac went and I had to pay partially even though it was shortly after 60 day warranty but who tests ac in the winter? Power steering issue now. Only 2100$. Do yourself a favor and go to a1 Toyota in amity. On top of it salesman won t work with you and rather you take a loan to make more $ off you. When someone says watch out for those used car guys they definitely haven t dealt with this place. Jess my service manage was great but the rest just see $ and that s it. Oh and salesman couldn t answer any questions about vehicles when they sell them and should have SOME knowledge. Very disappointed but lesson learned and in 2-3 months when I buy new I will take my 40k cash and go to their competitor UNLESS they make this right. Unbelievable

Great service. Installed a hitch for reasonable price and always quality work.

The sales dept is fine, we bought a car here last year. The service dept on the other hand is terrible. Poor communication in explaining what work and parts you are actually paying for. Gives quotes on work which doesnt include taxes and fees. Make an appointment and you still end up waiting for hours for small jobs. Numerous calls and always end up leaving a voicemail and have to wait days for a return call.

Had a great experience, they were fast, polite and honest. Eric an Alijah were excellent to work with. Will definitely buy here again!

We searched online for a used Highlander Hybrid and we went to Colonial Toyota to look at one that they had. Carlos took great care of us and even came in early to drive the vehicle a half-hour to our mechanic to get checked out! He was very friendly and made sure we got everything we needed by the time the deal was completed. The Wii room for kids was very helpful in keeping our kids patient through the whole transaction. We love our new car and would recommend Carlos to anyone who is looking. He is eager to make his customers happy and willing to go the extra mile for them.

Last week I had gone into Colonial Toyota to get my oil changed. Right before my scheduled oil change I had my car washed and detailed. I did not know that after each oil change they give you a complimentary carwash! This normally would have been a wonderful surprise but having already gotten my car detailed I was quite disappointed with everything being washed away and left with watermarks all over my car. After speaking with Mike a few times, he was able to get me in to take care of my car and re-do what was undone. Mike was so kind and sincere with me through the whole process that I wanted to make sure he is recognized for the great work he does and for doing what needed to be done to ensure my happiness with Toyota and their service.

This was the first time I've ever left a dealership and not felt completely disgusted or like I was taken advantage of. James M. did a truly awesome job- he ran me numbers several times for any payment situation I could think of. They didn't have the vehicle I wanted on the lot, so he got it in half the time they told me it would take. I offered to let them match my CU's financing rate and finance through them, and they beat it by 0.15%. Didn't push too hard with any of the add-ons or gimmicks, no surprises, no bogus fees to fight about, just straightforward and to the point- something I never knew a dealership was capable of. Would definitely buy again and refer James to anyone thinking about going there.

love my car, but customer service here isn t too great. almost everyone i ve come in contact with is rude except 2 people (my sales guy and the one girl in the service dept). service prices are insane. i wanted a tire changed, i would have cost me over $275.

Omg took my car there after I have my car details and I told the service advisor not to put my car thru the car wash and they did it anyway

They are high volume but I don't like the circus atmosphere. I think I got a good deal but I had to play the game. Service department has been very good.

Immediate assistance and knowledgeable staff is what I found at this establishment. "Sayed" was wonderful and I look forward to doing business with them!!!

Helpful staff, I respect that they made sure I was taken care of instead of me trying to seek help.