CoCo Key Water Resort Reviews

Hotel was very clean but the toilet leaked a bit. Our grandson loved the water park. Lifeguards were plentiful and very watchful. We would definitely return.

super inexpensive i find it a great value i can go here everyday pool is super clean and clear has pool outdoor and covered from sun which is the best part it wasnt packed either and has lots of slides which r oerfect for all ages...

def the best value highly recom if price is a big concern

If I could give this resort zero stars I would. We arrived Friday 7/17/20. When we arrived we were told the room keys were not working but it would be fixed that night. Our room key was not fixed until 7/19/20 at 9:30PM. Every time we needed to get into our room we had to walk to the front office so we could be let in. This was a huge inconvenience. The water park wrist bands are not enforced at all. We watched people park and walk in with their families. The splash pad was packed with people. When we brought up the wrist bands we were told they will make rounds every 3 hours. We paid for the resort to enjoy the splash pad. Instead my child was hurt with the amount of people there. Their first aid kit was a joke. My daughter was bleeding and they bring out some gauze and peroxide. For a knee scrape that would have been fine but she was bleeding pretty good.The arcade had atleast 10 games down and the employee was to busy hanging out with other employees on the deck. So when you needed help you had to go find him. The beds are uncomfortable and the bathrooms are small. Upon checkout we were told they would be refunding all 3 nights of resort fees. They now say that they are only refunding one night. Had they actually had good customer service I would maybe stay again and give them another try but with them not standing behind their words and taking care of the guests we will not be back.

Stayed at Coco Keys between Apr 13 and 20/19. Grandmother, mother and two pre teens. Excellent location, plenty of staff, plenty of Life Guards at the waterpark. Location was clean and in process of doing more updates. Rooms with comfortable and mattresses were really nice after a long day at the parks. We could walk to many restaurants that were not over priced. The Trolley stopped in front of the door to go to shopping. The pools were heated. NOT a noisy resort. Nicely landscaped. Now this is not a 5 star but is a really good value. I would go back. One person said their room was musty but it was raining that day.

Hotel isn't as nice as picture lead to believe.

Roaches in broken coffee pot in room. Room was super humid 100% of the time. Air conditioner did nothing but make the room freezing and damp.

Stayed because it had water activities at hotel. Was there for 3 nights and the whole time the water activity was closed.

Pool lights never turn off and lite the room up all night long.

Zero extra towels!

Only thing great was location!

It was fun. The waterslides were also very fun. When I was there, there wasn't many people so that could be a pro or a con depending the person. The only thing is the there was no microwave in the room but you could rent one

Lots of lifeguards, so little ones can play safely.

If I could give this resort zero stars I would. My room was musty and dirty and had little bugs in it. They changed my room to another one but that one had a thick layer of mold in the closet it was also dirty all furniture was stained. The glorified waterpark was disgusting and the smell of chlorine was so strong your eyes water. I left and requested a refund would not recommend this resort to anyone! I hope OSHA pays this place a visit ASAP

Amazing getaway for the whole family! Water park is super fun! Kids all ages have fun.

I'm so glad my cousin booked this hotel for 35 of my family members thanks again I loved this place nice big rooms nice employees so helpful the water resorts is fun

Just ended our stay it was great and check out the water park

The room is clean and had NO issues. Beds were comfortable and my 2 bed room was spacious. I was nervous to try something new because you never know what you're going to get. There were no bugs or bed bugs which someone put in prior review. Rooms were cleaned daily. If you're afraid of being in a diverse environment that is FLORIDA Then this is not for you. It was safe...diverse crowd...busy and active during the day when pools and water park were active and quiet at night when it matters most. My kids loved the heated pools and the water park. I loved the convenience of having pool bars while kids swam. The location is convenient on international drive near a ton of restaurants and stores. It's about a 15 to twenty minute drive to Disney parks but we ran into spring break traffic. The water park has entertainment for all ages and is the highlight. Very laid back atmosphere with restaurants and grille area. This is a budget friendly option especially for families splurging on Disney trips. There is adequate parking. It's safe but I would've liked more lighting outdoors.

The rooms are broken down . had to change my t.v 3 times an the ac unit was broken. My husband lost his phone an the day we left they found it by the pool now we lost it the day before an the maintance i guess does not clean which seems disguating cause they found it at the waterpark pool.

Has an included waterpark and arcade which is connected to the hotel.

We where very dissatisfied with our stay. As we arrived and got checked in we proceeded to the elevators with all our luggage. They where not working at the time in the so had to walk up to 5th floor. After making it to room we flushed toilet for first time and it backed up. Called down to desk and was told someone would be up soon. Called back hour and half later and got no answer at front desk. Called again 30min later and was told they where very busy and was hung up on. The next morning after not being able to use toilet all night called again and maintenance came within 15 minutes. Said it was ok but once we flushed again it began to back up. We then called down and they inconveniently moved us to another room. On way to new room on second floor my daughter held her nose entire time down hallway because of smell, which never went away. Toilet worked great in this room, but as soon as my daughter showered tub never drained. Called down and they sent maintenance to plung. Water park was only nice part of stay, but we would never stay at this hotel again. Water park was nice just stay at a different hotel.

Staff was friendly for the most part. Rooms had a musty smell but what do you expect for a rooms at a water park. Kids loved the water area. Some report that it was shut down but truth is they alternate between the big slides and the smaller slides every hour or so. It is what it is, don't go expecting the Marriott.

My family spent a few hours at the waterpark and everyone had a good time. It was not crowded, and the staff was very helpful. The park was clean with plenty of parking and decent food options (pizza, chicken tenders, sandwiches etc). There was a decent arcade indoors. Good way to spend an afternoon.

Below par for us hotels especially ones booked though Virgin holidays. Been out all day and rooms not refreshed even after mentioning at counter earlier. Got the impression virgin customers get the very basic rooms. Our room looks nothing like pictures on internet. Quite basic for a long stay.

Waited for over an hour to get my room once we arrived. After a 2 hour drive all I wanted was to get the kids out of my ear and let them begin to have a blast but noooo Coco key said my money wasn't enough so I had to wait another hour! I was told I'd get a call when the room was ready, SYKE! I called them like 3 times!!
Also, I paid the price of the water park view, and all I seen was a tree ! I did contact the office and Justin claimed this was an upgraded room! Bs! He is in the call center so he just blows smoke because he was sent at the front desk to feel the heat! By that time I was over this place .
I wanna see the dam pool I paid for! Most of all the kids enjoyed, and the drinks were strong . We were offered free breakfast in the morning but, let's see how that goes. There are lots of restaurants around I suggest you eat outside this place. More cost effective for an entire family.
This mornings update.....
Sooo yeah about that breakfast, I called to the front desk and was told to come down and get the voucher but when my husband went down to the front desk NOBODY HAD A CLUE ABOUT ANY VOUCHERS FOR MY FAMILY! Mrs. Gloria the front desk manager did come out to assist us. And we had to relive all the stories with her and recap because she had NO CLUE. She did however give the breakfast vouchers and also gave us a $30 room credit for the souvenir shop. I wouldn't recommend this hotel. Just get a regular hotel with a pool and save your money!! Kids will enjoy anything that's fun and reasonably priced for the paying parents.

This hotel has really great customer service, i have been here a several times and i have not had anything to complain about. The water park could use a remodeling like add new slides and stuff but its still fun. My kids love going here especially when they see one of the lifeguards named Danni. She always has a smile on her face and is also very vigilant. I know my kids are safe when shes around. every time i go and shes there my kids have an absolute blast with her.

1st night put heat on to a burning smell from the unit setting off Smoke detector, no hotel personnel responded, bed sheet too small for the bed, room always had a damp feel to it. Closed grill room 1/2 hour early,

Absolutely horrible. Staff was friendly but first room we paid for (King Jr suite) had roaches in it and when we asked to change rooms they downgraded the room with no refund. The first time we came here we were given tickets for dinner and this time nothing. So I end up with a lower room, no free meal tickets, and not even an apology. Horrible experience. Not coming back to this location.

It has it's issues, but the kids had so much fun. It was close to Universal,so that's a positive....the pools are great for kids, adults may not be so impressed lol. The area is run down, and not very walkable to anything that nice....Dunkin or the 24 hr dentist

It was fun hotel was nice and cozy and water park was fun

We kind of got stuck there. If u have small kids don't stay there. We also heard a car windshield was broken right near our room. Bad smell in bed, bathroom and furniture. Hotel staff just couldn't change our room. Shower didn't work. Towels stink. This is not a 3 star hotel. No one picks up if you call front desk.

Pros - in a good location.

Our expectations were also low but it turned out better than we thought. It's an okay place. We stayed all week and it wasn't until the weekend when it got really busy and we could smell pot through out the place but hey what can you do.

This place was absolutely garbage STAY AWAY!!! Water park was nice and the location is close too many restaurants but you can't sleep in the the damn place sofa dirty television doesn't work and the room has a weird smell which ruined the whole vibe I don't know how anyone can be comfortable sleeping there.

Fun for the family recommend children 13 and under has shaded pool and 3 large water slides arcade and hot tub

Water park is fantastic, the rooms not so much. Small, and ac barley works, shower doesn't have hot water, floors were dirty and out light bulbs kept going out. No issues what so ever at the water park though!

I was excited about a trip to this Hotel with my kids. We check on Sunday and we never really had time to check the the room. However we came back to the hotel at 10 pm just to find a filthy tub, dirty floors, let over trash on the side of the bed, not to mention the smell and view of mold and mildew in the room and bathroom. I spoke with Gloria and she moved us to a different room with no problem cause I was ready to ck out and go some place else. She (Gloria) was kind and sweet. Now we stored our luggage and was off again. Get back the sink was broken the hotel water wasn't working properly, the television remote didn't work, the air was blowing cold.. I tried to report this again as I checked out on Tuesday the guy said no manager was available. He gave me a card still no call from anyone.. It's safe to say I won't return to such a place.. We also recieved vouchers for breakfast the cups still had lipstick stains on them, I lost my appetite no thanks I'll pass on the breakfast.. I pray you all get it together

Its a cute a cozy water park, the main attraction was CLOSED, forcing everyone to be in one pool for the kids. This shouldve been mentioned on the website especially since tickets are non refundable! The only reason I give it 2 stars is, the lifeguards were very attentive to the kids and saved a lot of them from drowning.

Had a wonderful time! Nice vacation for us! I'll wait a little later to go though (summer time) so all of the slides are open (hopefully). I think that was big rip off. If all of the slides we're open I would've gave it a five! A good thing I didn't go off of the prior reviews I read or we wouldn't've went. And I asked if there were any rooms that were adjoined and they said yes we have some here and they gave us rooms side by side, not adjoined. I didn't want to waste anytime back in the lobby so we just settled in!!

My son and I had a great time. We stayed from open until almost close! The lifeguards were very friendly! So friendly that my son made friends with almost all of them. Very clean facility and organized. The receptionists are very nice and helpful as well. We definitely can't wait to come back!!

The refrigerator wasn't working. The TV wasn't working. Both had to be replaced during our stay. And the roaches; they were everywhere. I requested treatment for the roaches but they didn't go anywhere. I was stayed up watching my kids all night because the roaches were crawling on them. $130 for washing all the clothes for a family of five and a new suitcase. And they would not comp my stay. DO NOT STAY HERE!!!!

My first impression when we arrived was Oh My this is not what I thought it was going to be....we checked in great the water park was cool my kids enjoyed it...But the room was horrible it smelled like mildew, the refrigerator didnt work the microwave was suspect you couldn't use the hot water because it made a horrible noise..
My husband said he felt like we were in a Trap house... Oh let me not forget everything was plugged in with extension cords and the cable rarely worked...I thought I was being smart by staying here never again...This Resort needs to be remodeled completely everything is very dated....

Honestly if I could give it 0 stars I would. From the moment we stepped foot inside the lobby it was a disaster. When we reached the front desk the attendant told us that we did not have a reservation for the hotel when in fact we did. We booked the hotel for an entire week (2) weeks ahead of our arrival. I showed the attendant my email that confirmed our 1 week stay reservation. I also sent him this same email as well. Skip to 2 days later our keys no longer worked for our room. They blamed it on trying to scan the door to open up the fitness center after 10pm when we actually tried to use the fitness center before 10pm. They reprogrammed the keys and it worked fine. The following morning my husband tried to use the key card to open up the fitness center. He went to the front desk and the lady informed him that our stay was over and we only booked the room for 1 day. He explained to her that we had a weeks stay that has already been paid for 2 weeks in advance and she STILL insisted that we were only supposed to be there for one day. I called down to the lobby and informed her YET AGAIN that we have been having this SAME issue since we walked in and the manager J. Goodson had a confirmation email already and said he would fix it. She stated she did not see any information in regards to our stay. After this I was furious. I called my booking company and let them know of the constant issues with Coco Keys insisting that we did not have anything booked. My booking company tried for over an hour to get ahold of the manager. She began to get inpatient as well with Coco Keys so I gave her the email address of the manager. I went down stairs and the manager happen to be right at the front desk. He said the issue was fixed and he has spoke to my booking company. I also let the manager know that since we've been there NO ON HAS CLEANED THE ROOM EXCEPT FOR ONCE since we've been there. The manager said he will send someone up to our room immediately to clean it. When we got back from a day at Disney (Thanksgiving day) can you guess what happened. We came back to a clean room. But the following day it as not cleaned. So I called my booking agent again to let her know we were still having issues with them cleaning and that we are paying $15 a day resort fee and the room was only cleaned twice. She was also informed the we were on the 5th floor with no woking ice machines so I had to try EVERY FLOOR to find one and eventually found a working one on the 1st floor. She called the manager AGAIN and let him know we were not satisfied. He said he would provide us with a better room near the 1 working ice machine. When we arrived back to the hotel it was around 1am so we were extremely tired and just wanted to shower and got to bed. The "better" room we received was HORRIBLE. I have included pictures of their definition of a better room as well. IT WAS DIRTY......... So for anyone thinking that of staying here.... RUN AND FIND A CHAIN HOTEL TO STAY AT. My next visit to Orlando will not include us staying at Coco Keys Resort. ...... Management lacks communication and sucks. Hotel is dirty. You pay $15 a day resort fee with no room attendants to clean the room. $10 to park a vehicle. $3 for a bag of ice unless you want to haul your ice bucket from the 1st floor to your room. $3 for a bottle of soda/water.

I gave coco keys 1 star only bc I wasn t able to give you NONE! I went with my family to coco keys there service sucks , staff is very rude an disrespectful oh an I have NAMES Dwayne , Charlotte an Tyson , everyone else was friendly. Hotel looks bad the minute I walked in , dirty , smelly , don t come to coco keys an waste your money , not to mention I was there with my four children an my wife . I WILL NEVER EVER EVER COME TO COCO KEYS !!!
I would like to say that the Hampton inn at 7448 international drive , were way more professional an accommodated my family with great service , thank you Ivan at Hampton inn good man

Negative 10 stars! People with kids stay far away!! they dont even have the basic necessities working like toilet (constantly getting clogged after every use, maintenance guy said that he informed management that a new pump is needed for the toilet, so until the pump is replaced the toilet will continue to clog), so they rented out a room knowing that the toilet doesn't work! Shower barely works, no microwave available ( asked they said they dont have any) couldn't heat up any milk or formula for my kids. Very dirty and really trashy place. Paid $ 300.00 for a family suite that isn't made for families! Oh management doesnt care what so ever ! BEWARE! Also everything was broken, shower curtains falling off, no button for TV remote power, lock on door barely hanging on, not safe at all , save your money go else where!
**UPDATE** spoke with the general manager who was very apologetic, she said she would refund us 50% of the the room cost and waive the resort fee. I believe this is fair since we only utilized only 1 room since the 2nd room was barely functional. I will change my rating to reflect the GENERAL MANAGER's professionalism once the refund has been processed.

Horrible people. Just nasty. Yelling at us to move as we were trying to check in while the MANAGER'S car was the one blocking the entrance!! Super rude when we told them to refund us, we weren't staying.

Is a nice fun place. Theres an arcade and its super kid friendly. The life guards are good at their job. But my coffee machine is missing the brew basket and the ac has no labels so its hard to figure out what youre doing with it. Also you have to pay for the wifi and theres little reception.

Wish you could have given it zero stars. This was the worst family vacation. We visited in July and I thought I would have been over this stay but NO. One of the rooms we had had a moldy smell to it and the a/c did not work. It was like pulling teeth trying to get the staff to understand that our son has asthma and the mold in the room would not be good for him. It took close to an hour of arguing with them before a senior manager came out to help. We then got an ok room but by this time it ruined the stay. The only good thing was the water park which our son enjoyed. I WOULD NOT STAY AT THIS "RESORT" AGAIN!!!!

The Coco Key water resort sits right in the heart of Orlando within easy walking distance of some great attractions! We stayed in a king suite which was great for our family of 5. There was a king bed, a sofa bed and for an extra $15 a night rollaway beds are available. The beds were comfy- the sofa bed was very firm but at least it was sturdy and not rickety or lopsided like they can tend to be. The room had a desk with 2 chairs, a table with 2 chairs and a coffee table for the sofa. There was a refrigerator, in-room safe, nice TV and a hairdryer ( not attached to a wall which is good). Staff was exceedingly friendly!! We arrived early and check in was no problem. The front desk attendant was very pleasant and informative. We couldn't get our wireless key to work and when we flagged down housekeeping she was again incredibly pleasant and helpful. Once she showed us our error with the key she offered to bring more linens and pillows without us even asking. Very thoughtful! Our room was on the 2nd floor overlooking the water park and directly behind a large mechanical unit ( i think they were for pumping the water). Music was blaring, kids were yelling and screaming and it was LOUD. I couldn't believe how quiet our room was- what an awesome surprise. Before we settled in i was sure i would have to request to be moved but the soundproofing was perfect. 4 water park wristbands are included with your reservation (a 5th band was an extra $10). My kids had a blast! A few of the slides were intense enough that my husband was impressed but There was more than enough for the younger crowd too. The splash pad was excellent, tons of lifeguards and lines were never too long. The food was average but waaayyyu overpriced. There were plenty of options within walking distance that would have been better choices. EVERYTHING in Orlando is more expensive than normal so prepare for that. Even McDonald's had slightly higher prices. My husband and kids walked down the street and found a merry go round and some other rides which they said were a blast. We are Floridians but were in Orlando for the Megacon convention which is why i chose coco key. My husband and 2 kids were able to play all day while my oldest and i were able to attend the convention stress free. Some good tips: keep your wristbands on because on the day of checkout you are still welcome to use the water park for the day! Also- we were1/2 mile from the convention center and we used both Uber and Lyft with ease. I had promo codes for my rides but averaged $3 each way. I know this was a long review but i was scared too stay here after reading so many other reviews and for the life of me i don't know why There was such negative feedback. Someone said the blinds didn't close but ours did. Complaints about the pool smell but honestly- you are staying at a water resort. I didn't notice the smell though until we came back from dinner and our towels and suits were in the room. This is Florida, there are Palmetto bugs and other creepy crawlies that people talked about but we didn't see one. Impressive actually with all that food and water around. Whew! I'm done lol but wanted to write my honest opinion. We did have a great rate with a veterans discount( they offer Florida resident and many other discounts too) and i felt that for $140 total( including taxes and resort fees and water park for 4) it was a great bargain for a whole lot of fun. My kids are already asking when we can come back and we haven't even left yet!!

No need to go anywhere else. Pools could have been cleaner but there's lots of kids, sooooo

If you purchase tickets online with anticipation, is a great deal. Water park should be a little cheaper since they don t have a lot of things, but overall it was great

Clean and nice place to stay close to parks and restaurants.

If you are traveling with children it is an excellent idea because the hotel has a water park and swimming pool, the rooms and facilities are not luxurious, they are regular, in my opinion they could be improved, they are in a good location close to everything.

This resort is a great place to enjoy a family-friendly getaway. There are all kinds of
activities for kids and the on-site Waterpark is a lot of fun. It is right in the heart of International Drive so the location is great. The staff is stellar and I have never seen more attentive life guards. 5 stars for sure.

We have been here twice. The only reason I gave the the third star is because the staff are friendly, and I can tell they re trying to work with what they ve got. I would recommend the waterpark for families with kids 5 and under. In the future, I think we would come back and get the waterpark passes because our kids enjoyed it but we won t be staying at the hotel again. This establishment would benefit from room and common area upgrades and weekly deep cleaning.

They didnt have my reservation when we arrived..but resort is nice

Affordable rooms with the bonus of awesome water slides. Many things to do in walking distance.

Only shows suits is pictures, actually dirty and old, and lots of smokers. It also hasent been renevated in a long time. Despite this the water park is fun, and there are a lot of pools. the park is bigger compared to the photos. Also the rooms are really spacy. It is right downtown and there are a lot of fun attractions around including an escape room next door.

Alot of riff raff running around. Pool was closed most of the time due to lightning over 10 miles away. Rooms need updated..

If I was anything like I once was, I would've demanded my money back. Plan this trip for my Grandkids this past Easter weekend, specifically to have them experience the kids park. Get here and get to the front desk and they tell me... it's closed down for painting. What! This announcement should be made in courtesy over the phone when someone call in, or on the web site. Very disappointed. However, Blessed to spend some time with my family overall, however, beside the fact of walking in blind on the "down service". (Kids-park.) was a bomber.

Very good! Very organized swimming pools cleaned great toys.

Waste of time and nasty gross place. After having to wait 30 extra minutes to get in and kids screaming there heads off wanting in they used wrong color wrist bands and everyone who was waiting in line to enter had to go back to main entrance and request correct bands. Wasted an hour before finally getting in. Within 1 hour of being there the pool was closed twice b/c of kids poops in the water. After 2nd floater and pool being closed again that was it for us! Never again!!!

Family and I stayed here for last minute change of travel plans, and price was great, and the water park itself was amazing. My only complaint is that the rooms smelled a bit old, kind of like moth balls or the smell of something damp. I cant complain much because having the pools on site are a huge perk and my kids just loved it, but in regards to the rooms, I wish they were much cleaner.

The pictures are very very deceiving, it's a guetto water park, my room had a very torn couch, a light switch broken off, half the plug ins did not work, when booked it stated a breakfast included but when I got here they fast talked to say it wasn't, there were lots of people partying til 4am, never ever ever going to stay here again

The onsite water park was awesome but the rooms were terrible. CoCo Key should really spend money on renovations. Everything smelled like mildew with a really dank odor. The matresses had stains on them and the "Family Room" was simply two rooms with double beds. Thia establoshment was more along the lines of a motel than a hotel. The staff wasn't very friendly either. We wont be returning.

My kiddos love the place they had so much fun room was clean.the breakfast was great

This place has definitely gone down hill since we were there 8 years ago!

Very disappointing in the rooms and check in and won t be returning!

We booked through Expedia as we do for ALL our vacations and never had any problems. When we arrived and got to the front desk we were made aware that we had to pay extra fees on top of the ones we paid through Expedia, which we were never told nor have we ever had to do this with any other hotel. We had 2 rooms so had to pay these fees not once but twice. Ok not a big deal since we already paid almost $700 to begin with what was another $250 right
Then , they then begin to tell us they didn t have 2 adjoining rooms which we SPECIFICALLY asked for and was clearly in the notes because we had a party of 8 that a family room wouldn t accommodate. Finally they found 2 rooms next to each other NOT adjoining but we were so tired at that point from dealing with check in for over an hr and just wanted to get in any rooms at that point.

When we finally arrived to our rooms , they must have stuck us in the last room that had been sitting closed off and no ac for months as it was so hot, musty and smelled absolutely disgusting and to top it all off the a/c rattled so loud that it kept the other half of our party up all night as well as the half sleeping in that nasty room . Not to mention not only did it not work properly and made noise worse then a freight train coming through your room ALL NIGHT LONG, it sprayed a nice mist of some sort of substance out of the vents from time to Time and the room looked like it hadn t been dusted or cleaned in months. The only thing half decent about the place was the slides and those were shut down half the time due to the weather.

Not to mentioned someone stole my brand new shorts and sunglasses I had just bought for the trip the first night we were there and no one on the premises could find them

All and all we are very disappointed in our trip and don t think it was any where near a $1000 hotel for only 2 nights. We won t be returning or referring anyone to this place!

It was a great expirians it was fun they have a arcade a little kid part and a big kid part and it was fun

My son and I staying here now
We Love Our Room my Son Loves the water park and Arcade. Also a restaurant with reasonable prices! They even had a Slime making class today for kids

Good location. Room smells like grandma's mildew smell basement. Pool towels are terrible, service and food at the bar/ restaurant are not very good. Massive amount of lifeguards, but so many staff members walking around doing nothing but adding up hours. Chairs and many other things are all almost junk. Hallways clean enough but not really. Not sure what this place needs, but I would start with new management

Hotel medium, well located very close to universal parks. Everything is regular ... Except for the water park that is small, it's three very good sectors. Regular cleaning Modest room.

Family friendly hotel and resort at the heart of Orlando
We love to stay there as summer vacation

It has been a great getaway for a few days.we will come back

It's a bit more like a motel setting
It do have entertainment for the kids.

Worse resort I have stayed in in Orlando. Pool was closed due to lightning and tornadoes which was understandable. So we decided to go to the arcade, half the games didn t work! Most of the games that did work had the balls and things needed to play the games missing. They told us on the phone their resort was fully operational. Everything shut down at 6 PM. The bar, the snack and ice cream place in the arcade, the restaurant. They are not yet fully operational. Don t listen to them. People were in hallways smoking weed. The tv was not working in our room. It was unplugged. Called maintenance they brought a new tv up right away... so they knew it was broken. They hooked it up to a switch with a light, so every light in the room had to be on in order for the tv to be on. When moving the desk to try and fix tv we found dirty bloody towels. They had no pool towels. When called for new towels for our room this morning to shower they said they weren t available and housekeeping wouldn t be in until 8. I called at 7. The manager Azi kindly refunded me my resort fees because we couldn t use all their amenities, but refused to discount the room at all because they don t do that. But I still ended up getting charged over $100 for an awful awful room and resort. Don t buy an Groupons because you end up spending extra money there anyways. And there is one for family fun night that they aren t even offering at the fully function resort. We also booked on their website a higher rate so we could get complimentary breakfast. We get there and they aren t offering so they switched the rate. But don t fall into anything online or the great pictures they have. I will not recommend this resort to anyone.