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Shawna Graham Review of Cinfed Credit Union
Giving them 3 stars because which ever branch you ...
Giving them 3 stars because which ever branch you call will not answer the phone. You will wait 45 minutes at the least before someone picks up. In person they are friendly, bank is very nice helped me more then once. But it s truly difficult to get past the negligence of the phone. And before COVID is brought up I had this issue since early last year as well. COVID seems to be the go to response for less then positive customer service of late. I can t understand how a bank can operate and not answer the telephone. This is at all the branch s. Only places that do answer are the shared branches! Which can t help you in most areas. So your stuck waiting.
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