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A
4 years ago

Most of the time the food is great but every once ...

Most of the time the food is great but every once in a while I'll get something that taste like it's been sitting there for a while. I do have to say that I have never had a bad experience with the staff here. They are all so friendly and attentive.

M
4 years ago

I ordered chips and salsa and most of the chips we...

I ordered chips and salsa and most of the chips were tiny pieces that were almost impossible to pick up any salsa with. I asked for more and it wasn't much better. As a matter of fact, there was much less chips in the second dish that was brought out.

i
4 years ago

The day before NMSU s graduation the restaurant wa...

The day before NMSU s graduation the restaurant was understandably packed. Even so, we sat immediately as there was an open table in the bar area. Even with the amount of customers our service was excellent and food was out in a timely manner and was very good!

D
4 years ago

Went here when I was on a trip. The food was good....

Went here when I was on a trip. The food was good. I ordered the crispy crispers from the kids menu and they were good but the chicken was a bit tough and against the grain. Other than that is was good. My dad got fajitas and my mom got a something else. They both enjoyed it. I liked how an extra side from the kids menu was 1 dollar so I ended up getting French fries and a salad.
Yum
Overall, a classic Chili's experience, not to fancy, bit good nonetheless

A
4 years ago

I recently placed a order for pickup at the Chili'...

I recently placed a order for pickup at the Chili's in Las Cruces, NM. My order was $127.14 with tip included. I ordered rib eye steak with loaded mashed potatoes and asparagus. My wife got 6 oz sirloin with avacado and shrimp. NO Pico de Gallo because she's allergic to it. My daughter got a chicken ranch sandwich. And my son got shrimp cajon Alfredo. There's no complaints on the last 2 meals. Our Door Dash driver he ad called me to say that they didn't have any mashed potatoes and no asparagus. He asked if I wanted something else in place of what was ordered. Isn't that the job of the restaurant not the Door Dash driver???? My wife's order was not to par, the Pico de Gallo was all over the steak, paid for the up charge of shrimp only got 4, yes it was supposed to be cooked well done. It was cooked well beyond well done. The avacado was hard as a rock. My steak was supposed to mid-rare, it was cooked well done. I had to put A1 sauce on it just to try to finish it. Which I didn't. Next time we will order from Applebee's.

B
4 years ago

They are running a special on the fajitas. Steak, ...

They are running a special on the fajitas. Steak, chicken, or combo was only 10.99! The server said the special doesn't currently have a published end date, but I'm sure it won't last forever so get over there.

J
4 years ago

Edward Mares is awesome! Very humble manager! Moth...

Edward Mares is awesome! Very humble manager! Mothers day was very busy for these fine folks but they kept their cool and made customers happy! Thank you for helping us out during these tough times! -Jeffrey

V
4 years ago

I visited this Chili's To Go location while in Las...

I visited this Chili's To Go location while in Las Cruces on business. My food was ready as soon as I arrived. It was well cooked and still hot by the time I returned to my hotel. I was offered plastic ware and condiments, as well as sweetener for my tea. The service I received while there was most friendly and the manager that assisted me was very helpful. They were generally happy to have my business, which means a lot to me these day. The To Go area of the restaurant was well maintained. The restaurant is also in a nice location.

M
4 years ago

We frequent this location because the service and ...

We frequent this location because the service and food is usually very good. Our most recent visit was not what we were accustomed to. The service was sub par, and the men's restrooms were atrocious. Which I did bring to the attention of our waitress. The only reason that I am not giving one star is because our waitress was overwhelmed in what appeared to be a lack of assistance from other staff and management. In the end our waitress was more attentive. I will add that the food was still very good.

J
4 years ago

Super friendly greeting. White person was very fri...

Super friendly greeting. White person was very friendly. Extensive menu selections. Food was very tasty. Kitchen noise was excessive. Good here this is slamming throughout our entire experience. Metal chairs are scraping against the floors. Men's restroom needed attention.

K
4 years ago

This is our go-to location when we get a coupon fr...

This is our go-to location when we get a coupon from Plenti Rewards. We're always treated well and the food is almost always perfect. Sometimes the service can be slow or lacking, but overall, it's a great place to eat.

M
4 years ago

We came on Christmas Eve, and I ordered the Steak ...

We came on Christmas Eve, and I ordered the Steak and Shrimp combo, which is one of my favorites. However, when Iwas about half-way into eating it, I noticed that the portion of steak was noticeably smaller than usual. The amount of shrimp was okay. Maybe I didn't notice it right away because I don't use the tortilla to wrap the food; I put the other ingredients on the plate, stir them around, and start eating. That tends to make it just look like a big pile of food. It's only when you have eaten a substantial amount that the proportions of individual ingredients become noticeable.

I pointed this out to our waitress, but she displayed no serious concern. She was more interested in selling us dessert.

I'm not sure where I'm going to put Chili's on my list of go-to restaurants after this. Everybody makes mistakes, but the lack of interest by our waitress coupled with no visit from management to check into the situation (she may not even have told them) will play a major role in my decision.

L
4 years ago

We took our 2 year old to Chili's for her birthday...

We took our 2 year old to Chili's for her birthday celebration and our waiter, Jason, was seriously awesome! As he filled our water cups he played along and filled the kids cups too, which they loved! He also took the time to speak with both of them, which is something that rarely happens with a 2 & 3 year old! Oh, the food was good too!