Cerexa Inc. Review

Just ok, fairly pricey burgers grilled and served by a very friendly staff.

The burgers were decent, but not worth the price. They were also out of the drink I wanted and the first burger I wanted to order. I overheard other people being told that things weren t available too.

I've been to several Umami burger locations (SF and OC) and the Oakland location comes up short. I've tried the Oakland spot twice and both times the doneness of the burger was off. Also, the tater tots here aren't as good either.

Burger was great looks, texture and taste like beef; without the meat. My asparagus was perfect. I will be back soon.

Ended up here entirely by coincidence. The burgers are great and they have some good happy hour specials. On this particular occasion I did not have any cocktails so no comments on that front. There is a pretty good arrangement of seating as well so it is family friendly.

All in all, I would say check it out if you are in the area.

I just purchased a cali burger and sweet potato fries , the fries were cold and they put the burger in the microwave the lettuce and tomato was soggy.. I tried several times calling them no answer.... spoke with Jose the Lead explained my situation and he correct the problem gave me back my money and gave me another meal... kudos to Jose!!!!!!

Just came from meeting an ex coworker here for lunch. First time here and was sadly disappointed... Got there at 12pm and she'd arrived before me. There were not many people there and we placed our order right away (a Cali burger and fries and a chicken burger). The place started to fill and we watched everyone around us being served but we still had not received anything besides water, pickles and Ketchup. We called over another waitress because our waiter was too busy avoiding and not making eye contact with us. She apologized saying that they had filled a big order earlier but she would check on our order. She went to the back and came back out but never came and gave us an update. After waiting 45 minutes and our lunch breaks being over we walked out and went across the street to Deli Fresh for an amazing sandwich. I will not be back to Umami Burger. Hope you all have better luck!

Yes, a bit overhyped but still a good burger when it comes down to it

First time coming here, food was decent. Service on the other hand was below average. Took over 15min for us to be seated when there was only 2 other tables of people. Girl at the front was rude and told us 'just so you know it's automatically going to be a 30min. Wait for your food' and didn't even seat us. Then our waiter mixed up or method of payment that we split in 2, charged the wrong card the wrong amount AND I checked my bank account and had a tip placed on my card that was left by the other person.. won't be going back.

Best house made ketchup. You need to try their ranch and ketchup. It used to be even better but the vegans had to ruin it.

My truffle burger was GREAT! I should have had two. I will visit again.

Delicious fusion of asian/hamburgers. Other items that we tried included ahi burger, fries with truffle sauce, brussels sprouts. I would order all again. Happy hour prices and selections were excellent. Service was friendly and prompt.

The fries were very good, the burgers were not as good as the fries, and the meal altogether wasn't worth the price.

The area is nice for nightlife and the food is delicious. I ordered the Sunnyside burger and it was phenomenal. However, the wait time for food was ridiculously long, over 30 minutes (maybe they were understaffed), and the portions were fairly small for the price.

Went Friday at the beginning of happy hour. The ambiance of the restaurant is excellent, along with polite and friendly service. Everything's excellent so far, and so now to the food. I had the umami burger as well as some cheesy truffle fries. The burger was decent, the bun was perfect though it didn't quite meat my expectations. The fries were acceptable, but once again did not meet my expectations, more so than the burger. The fries were saturated in cheese at the top with the rest of them having none at all, and the truffle flavor did not come through at all. Overall, good service, awesome restaurant ambiance (with a pretty sick patio space), and lackluster food. I would go back, but for the experience provided at the cost that it was, I won't be a very frequent customer.

First off he restaurant is freezing, literally colder than outside. When we first got to the restaurant there were barely any customers there. When we finally ordered they told us they were out of half of the menu items, including french fries. We then proceeded to wait over an hour for our food in this freezing cold restaurant. I do not understand how it could have taken an hour to cook burgers. On top of this many of the glasses and utensils that we received were dirty. We had to request several times for new glasses. They kept coming back dirty. When one member of our party went to confront a staff member they told me that the entrance to the kitchen was full of trash. That is the trash was overflowing from the bins onto the floor. Our hostess, I believe her name was Bridget, was very understanding and did her best to accommodate us. I can say that she was the only positive part of our experience. She took the flak when the general manager did not have the courage to come out and talk with us. I can say with out a doubt that I will not be coming back to this restaurant.

The service was great but we have to be compensated for the meal because my friend told them from the start that she was allergic to onions and no ketchup on her hamburger so when she got her order she had green onions on the fries and ketchup on her Burger and she tried to take the onions off. She ate the fries but you know she still got sick so then they are very apologetic about the allergy reaction. She had to reorder and take her food home. I said Diet Coke oh we have Diet Coke and I got Diet Pepsi instead. On a good note the burger was moist and good and the chili garlic sauce was excellent. I ordered a burger and fries with the chili garlic sauce to go for my son. When I got home they gave me ketsup instead. They need to brush up on taking orders. Communication is lacking.

This place used to be good. Burgers were rare inside, although ordered medium, they had no particularly good taste and they were mushy. Not going there again.

Good food, everything had something unique. I would go back until I tried everything on the menu. A bit pricey, BUT you get what you pay for. Service was excellent, worthy of a big tip.

Enjoyed my burger. The UFO dessert was out of this world.

I like this place. I usually stop by on Saturday nights when I'm in the area. This place sure is great, good drinks and great food. The environment is always inviting, and I really appreciate the tailored attention from the staff.

Wonderful food nice looking space and pricing is reasonable.

Had the impossible burger. Possibly, the best tasting veggie burger I've ever had. It's probably 90-95% there when it comes to tasting like a regular hamburger. Earthy flavor, which I'm guessing is from mushrooms in the patty. Texture is a little softer than a regular hamburger, not as salty. Still very good.

This place is lovely, and was able to accomodate 7 of us super close to closing on a Friday night. The management allowed us to stay long after folks had left and while they were cleaning up. The shot pours were generous and the food itself very, very delicious. We had maple bacon sweet potato fries and chicken wings, and I cannot begin to remember what everyone had it all looked yummy. We will return again.

Burgers used to be expensive and high quality, now they are expensive and mediocre quality.

Great burgers and really good service. FYI the impossible burger is not about size. It's a veggie patty from a company called Impossible.

I usually love Umami's garlic aioli and onion rings, but the service was ABSOLUTELY TERRIBLE.

Long explanation follows..
We had to wait nearly five minutes to be seated in a half empty restaurant, once seated the server took nearly 15 minutes before even approaching our table with a very uncaring attitude, and we had known what we wanted since entering (and made that clear by menu placement). Typically they give you a dish of ketchup and some pickles when you wait and we only received ketchup. When we finally get our onion rings the server didn't bring the sauce, so we had to wait another couple minutes while our onions rings were already there to get that. After that we never see the server again, and I have to go to the bar to beg to pay my tab so I can leave. On top of it all the onion rings were $6 and we received exactly 6 onion rings. They were definitely not worth a dollar each. Overall, I wish we had gotten pizza instead.

Stopped by at the Oakland Music Festival and ordered the truffle especiale, truffle fries, bourbon cocktails and the manly burger poutine style. I wasn't impressed with the manly burger poutine style and having just come from Montreal, no other poutine compares! I LOVE LOVE LOVE truffle everything and enjoyed my truffle especiale burger (the special part of it was the fried egg) and truffle fries. I am a big fan of thin fries and they do it well especially with truffle cheese fries on top!

Went in with high hopes but came out very disappointed. The waiter oddly asked us to pay and provide the tip right after we ordered when we had only been served water. While confused I decided to be generous. However, there was then an over 40 minute wait for two burgers, small salad and an order of fries in a near empty establishment. When the food did come, mine was overcooked and my friend s completely burnt. In the end we paid about $50 dollars for a pretty unsatisfying experience.

Good burgers and fries but the cocktails are hit or miss. I ordered the oakland location special which I highly recommend if you go to this location and a bloodymarry ( I've been on the hunt for the best in the bay) which was pretty good but of the 3 we ordered none were anything alike, progressively getting worse each additional one we got, which was disappointing. Overall for a chain burger place it was good but the competition in the bay is fierce.

This is the most outstanding place to enjoy real truffle bliss. I mean heaven on earth! The truffle fries mixed with sweet potato fries is pure magic. The salted chocolate ice cream sandwich is rich n velvety. Don't skip the infamous "impossible burger" which is plant based and fully loaded with flavor to savor!! Excellent environment , staff and service! One of the guest ordered the bacon bourbon drink and loved it so for the connoisseur of fine spirits they have a full bar to enjoy. Great birthday celebration.

Amazing burgers! But, if you're not lucky, you'll get an unfriendly waiter... thankfully it's just too good to deduct a star for that!

(p.s. thanks for the answer Umami Burger!)

I didn't care for our waitress, she wasn't very friendly. The food was good, a little over priced i thought. Not really a place for a family dinner with kids.

When are you going to get 100% grass fed beef?!? Great burgers, good service, just not a great fit for nor cal.

Idk why I got the tuna burger what a missed opportunity. It was good but as my friends got their beef and imitation-beef I had regrets.

Meh - it was overpriced and tasted okay. True Burger is better.

Umami is the best burger you can get at a chain restaurant. They make burgers a little more classy than most places, and not in a lame way. The my temporarily offered the Alton Brown Burger, which was the best burger I've ever had. The truffle fries are addictive. Also, they have Sculpin on tap. Unbeatable.

Foods are good here.
I loved the escrgo and my mushroom fettucini.
The burger my husband ordered was a little too oily thou..
Overall I love their food. The only draw back is the seating there is a bit cramped..especially w 2 kids.. and such a small restaurant, not many tables.. Since it's popular place, we always have to wait.

I couldn t find anyone working there and the takeout line was an utter mess

Went late on a Saturday night. Place is nice. Trendy look & feel. Service was fine. Kitchen was very slow took about 55 minutes to get our food. We only ordered 2 burgers. They only brought one out. They forgot the other. Burger was okay nothing great. Won't be back.

The best burger I ve had in a long time. Everything about this place is excellent.

Great food, portions could be larger or prices could be lower

Good service, good food and vegan options for my friends.

They offer a large range of delicious food. I enjoy eating here. Staff members are always helpful, pricing is convenient and the spot is always neat.

I don t think that this is how $20 burger should look like.
Yes, it was to go, but should it matter?

Can you guys please just make bigger burgers?! Dont make me look like a fatty and order 3 burgers.

@Umami step up your service! Seriously there was no one to greet customers upon entry.

The food is good, although a bit bland. And the service was disorganized, but not terrible.

Nice servers who let us stay to watch the Warriors game for a while since it was a slow night.

This is for the day they gave away a burger and fries to all customers. We did have a wait for a table, but I expected that. We got there about 8:15pm and got a table about 9pm. The burger and fries were amazing. I thought about a shake, but didn't want that much sugar late at night. We left a good tip and I'll be back. They're open late on Fridays and Saturdays (to 11pm) which is great.

Umami Burger saved my friends and I on a rainy Saturday night (from the rain that is). They warned us their kitchen was backed up and that our food would be 45 min late (prior to ordering). The service was painfully slow, but the staff was really nice. The food was great. Hoping to go another time when we don t have to wait as long for food, but was impressed with how the staff ultimately handled the slow service (free drinks eyyo)!

Ordered the Umami and the veggie burger, both cooked medium. Flavor was nothing special. Size of both were smaller than expected for the price.

So good. Had the sliders, sweet potatoes fries, and regular fries. They have different sauces to try for whatever you order. Staff was very friendly. Waitress was very courteous and positive.

The ambience was inviting however the service and wait for our food arrival was way too long considering the amount of guest in the restaurant. The food is overpriced for portion size and quality. Won't be coming back or recommending to friends.

Jaden's Impossible Trio was very good. The atmosphere is chill and customer service was professional. Will definitely visit there again!

Pretty good food! I liked my burger a lot, but my husband hated his... Quite frankly, I hated his burger too because there was way too much sauce on it.

Upscale burger place. Burgers are really good, if a little pricey. Fantastic onion rings. Fries are string thin. I think wedge fries would work better. I'd go back and order the onion rings but skip the fries. All in all I liked it.

I enjoyed my order, an Impossible Umami Burger. I don't know that I enjoyed it enough to return. Too many other options, even Nations, that are much cheaper for almost the same amount of flavor.

The three new vegan impossible burgers are out of this world good

Fabulous burger and truffle fries
Great service and friendly atmosphere

Don't go there for an impossible burger. First one came out burnt to crisp, second one came out falling apart undercooked.
The woman at the bar who served us was incredibly nice, though, and took it back to be redone. The regular burgers were nice and perfectly done, up to Umami standards. :)

Food is too salty for my blood. They have nice food packaging tho. Nice deco in store. But thats it the food is nasty.

Good bugers and beer but a little on the expensive side. They do have a good happy hour for both drinks and snacks.