Amazing place to work. Never thought I'd like this field of work, but Century Oaks has me convinced! I love the residents and the staff.
I look forward to coming into work and seeing everyone's smiling faces every day.
omg!!! Their service is great me and my family go there a lot because my grandma lives there and they are so kind.
I would like to take a few moments to say THANK YOU Grace! Mom turned 95 a few days ago and we GREATLY appreciated the opportunity to visit her outside, socially distancing with masks and gloves on. We respect the parameters that are in place during this time. Grace was so very helpful in accommodating various requests. It was an extremely hot day and the large pitcher of ice water was a life saver! Grace made several trips in and out that day and I seriously cannot thank you enough.
COVID has be so hard for Mom as she is such a social person. Family is everything for her and having limited ability to visit has been extremely frustrating. Since my sister and I live 2 hours from Mom, having extra time on her birthday was very, very much appreciated.
From the bottom of my heart, thank you Grace!! Grace and so many of the staff get 5 STARS!!!!!
To Century Oaks, your overall rating is my mind has gone to a 2-3. COVID has been incredibly difficult for Mom. Please, take care of your staff and they will in turn take care of our loved ones. I am not sure why it has been so difficult to figure out the food situation but it seems to have gone from very good to not so very good and to down right bad. Not every meal, but it seems to be the majority of meals.
For the owner, PLEASE visit your business. I think an absentee owner is not a good thing.
My main purpose of writing to to thank Grace. But I also wanted to share some frustrations. I know it is difficult to find good help. But when you treat your employees with respect, they will in turn treat you with respect.
Blessings to all we we continue to battle this difficult time we are in.
Richelle Cuomo
My mom was a resident. The caregivers try but they are severely understaffed. With no caregiver per resident regulations, they say they are not understaffed but they are. My sister and I would come every single evening and witnessed so many disturbing violations. In a complaint filed with the state, there were 6 caregivers onsite during a fire drill with 57 residents, most of whom need assistance in transporting and/or suffer from dementia. Another complaint that was substantiated reported a resident forgotten outside in the sun for over three hours on an 80 degree day last summer. If your loved one is quiet, if you pay your rent on time, and if you don t inquire or complain, Andre, one of the owners, will be nice. Otherwise, she will get in your face, agree with you to your face, then turn around and change her mind, or argue aggressively and invite you to give your 30 day notice. Andre should never be in direct contact with residents and their families. Most of the positive reviews on Google are given by the family of the owners (Moran) or employees (O Shea).
After my grandfather passed away in April of 2020, my grandma was moved into Century Oaks.
Due to COVID, we couldn t visit for a while so I d call her often to see how she s doing. Each time I called, she was obviously depressed because of my grandpa s passing, but overtime, she seemed more joyful. The staff at Century Oaks aren t just giving my grandma the care that is expected at an assisted living, they re also giving her above and beyond care, making her laugh and helping her make new friends within the facility.
Now that I can visit her, I can also say that the building is clean and incredibly gorgeous.
She says the food is great and she likes that they always have more than one option for every meal.
My grandma was always a busy lady, going bowling with her friends, gardening, joining weird clubs, etc etc.
Thankfully, Century Oaks has all these fun activities within the building.
My grandma plays (cheats at) bingo in their gorgeous theater/bingo room and they have awesome prizes! They also have giant board games and giant bowling, which my grandma loves!
I couldn t imagine placing my grandma anywhere else! Century Oaks is such a great place!
Would never recommend this place to anyone staff and management are horrible !! You have to make sure you take a picture of your hours every single week to make sure they are paying you for all your hours . They refuse to pay you overtime . Always making us run short. Place is beautiful but horrible I wouldn t even put a family Member there !
My mother-in-law moved into Century Oaks several months ago after living with us for several months. The owners and staff were exceptional. Whenever we stopped by to check on her we witnessed first hand the caring nature of the staff. That's something you just can't fake. Thank you Century Oaks staff for providing the additional professional care mom needed.
Best company I've ever worked for! Management does everything in their power to keep the residents here happy and comfortable. Working here has been a wonderful learning experience and the building is beautiful. Every time I've run into a stressful situation, everyone is willing to help out.
I started out here as a housekeeper, and soon got a position as a caregiver. Then I was promoted to Activities Director, and I'm very happy with the opportunities that the management here has given me. Such a wonderful place to work!
( This review is based on experience, I was my Uncles POA who had to place him at one facility and over saw his care till he passed, I assisted my Mom in placing and care of my Father with Alzheimer's till he passed ) When we had to find a place for our Mom, Century Oaks appears lovely. It's physical environment and decor are lovely. My Mom had a lovely room to herself, her own bathroom, walk in closet with laundry. Chief Tony makes great meals and I loved being able to come have a meal with Mom in the lovely dinning room. It offered activities and socialization she was in need of. We often requested better activities since all they did was movies, bingo and offered trips to stores. At times we had to request they clean her room feeling it was not being done. Mom has short term memory issues but is able to physically care for herself. She was happy, then Covid pandemic hit. Between my sister who is RN and myself, watched as the Facility we kept paying failed to work within the pandemic requirements and keep the residents active, stimulated and socialized. We understood first month but by second adjustments had not been made. Mom was confined to her room, eating meals alone, staring at Tv, could not leave her room. Other facilities thought outside box offered, welcomed window visits, offered weekly communications to family via calls, FaceTime with loved ones, emails. We got nothing!!! Twice we got a form letter in the mail. Second informing us of increase 50$ a month. We called repeatedly and if anyone would answer no Admin was available to talk, or we be told they pass message on. My sister was yelled at when she try window visit, one being on Easter. Seriously these kind souls need family and they were not allowed any outside visits. Our messages to nurse or admin went unanswered. We became worried and concerned over proper care, toe nails trims, begging for activities, asking for when they reopen? Our favorite was them posting on Facebook when they do some activity once in several weeks acting like it's all roses going on. I had communication with several residents, they were experiencing same failure of care for as Mom was. They all express frustration with Adm and ate depressed. Again we have understanding of regulations rules of Covid but THEY FAILED and continue to do so. I want to express that at about day 60 lock down we started to have more connection with hands on staff, kind and compassionate doing as good as they can under procedures and lack of direction from ADMIN. We could only see her short stolen window visits and near end( even immediate staff ignored us) as we visit distancing outside with mask. They too were tired and worried about their people they cared for. We watched our Mom who was doing well deteriorate, mentally depressed calling her daily on landline hearing her sad voice commenting daily " living in gray walled prison" and lack physical ability to move her walking ability declined. Week 15 of lock down End of June, we pulled Mom out. This same week into the Covid lockdown other residents had started to revolt and ignore staff so the could socialize and have activities. NO ACTIVITY DIRECTOR HAVE BEEN ALLOWED BACK AS OF THIS WRITING. Shame shame on horrible Admi! My favorite call wanting requesting to talk to Adm, 2 weeks prior to her move out, I get told they all on vacation! I hope they sell the place soon and The new owners come in that have true compassion and knowledge of how to care for our most vulnerable. My heart is appreciative all those who work in the halls directly with residence. God bless you. Families beware of our experience. My Mom called it her gray prison. Days later she says she hasn't given that place a second thought. She is now with me, thank God I can make it work. My Lord watch over all our Seniors and those in assisted living.
