Valerie Schupbach

Review of Century Oaks

( This review is based on experience, I was my Unc...

( This review is based on experience, I was my Uncles POA who had to place him at one facility and over saw his care till he passed, I assisted my Mom in placing and care of my Father with Alzheimer's till he passed ) When we had to find a place for our Mom, Century Oaks appears lovely. It's physical environment and decor are lovely. My Mom had a lovely room to herself, her own bathroom, walk in closet with laundry. Chief Tony makes great meals and I loved being able to come have a meal with Mom in the lovely dinning room. It offered activities and socialization she was in need of. We often requested better activities since all they did was movies, bingo and offered trips to stores. At times we had to request they clean her room feeling it was not being done. Mom has short term memory issues but is able to physically care for herself. She was happy, then Covid pandemic hit. Between my sister who is RN and myself, watched as the Facility we kept paying failed to work within the pandemic requirements and keep the residents active, stimulated and socialized. We understood first month but by second adjustments had not been made. Mom was confined to her room, eating meals alone, staring at Tv, could not leave her room. Other facilities thought outside box offered, welcomed window visits, offered weekly communications to family via calls, FaceTime with loved ones, emails. We got nothing!!! Twice we got a form letter in the mail. Second informing us of increase 50$ a month. We called repeatedly and if anyone would answer no Admin was available to talk, or we be told they pass message on. My sister was yelled at when she try window visit, one being on Easter. Seriously these kind souls need family and they were not allowed any outside visits. Our messages to nurse or admin went unanswered. We became worried and concerned over proper care, toe nails trims, begging for activities, asking for when they reopen? Our favorite was them posting on Facebook when they do some activity once in several weeks acting like it's all roses going on. I had communication with several residents, they were experiencing same failure of care for as Mom was. They all express frustration with Adm and ate depressed. Again we have understanding of regulations rules of Covid but THEY FAILED and continue to do so. I want to express that at about day 60 lock down we started to have more connection with hands on staff, kind and compassionate doing as good as they can under procedures and lack of direction from ADMIN. We could only see her short stolen window visits and near end( even immediate staff ignored us) as we visit distancing outside with mask. They too were tired and worried about their people they cared for. We watched our Mom who was doing well deteriorate, mentally depressed calling her daily on landline hearing her sad voice commenting daily " living in gray walled prison" and lack physical ability to move her walking ability declined. Week 15 of lock down End of June, we pulled Mom out. This same week into the Covid lockdown other residents had started to revolt and ignore staff so the could socialize and have activities. NO ACTIVITY DIRECTOR HAVE BEEN ALLOWED BACK AS OF THIS WRITING. Shame shame on horrible Admi! My favorite call wanting requesting to talk to Adm, 2 weeks prior to her move out, I get told they all on vacation! I hope they sell the place soon and The new owners come in that have true compassion and knowledge of how to care for our most vulnerable. My heart is appreciative all those who work in the halls directly with residence. God bless you. Families beware of our experience. My Mom called it her gray prison. Days later she says she hasn't given that place a second thought. She is now with me, thank God I can make it work. My Lord watch over all our Seniors and those in assisted living.