Central City Toyota Reviews

The worse service ever. I came in for an alignment and lied to me saying i needed all this other work done, which was previously fixed by another shop. Then they changed their tune when i brought my husband. I walked out , they all need to be fired.

They always take such good care of me I have bought all my cars from them

I had a great experience here. I can t imagine how anyone wouldn t. A mechanic is someone you have to be able to trust, and they seemed trustworthy to me. Very good communication, nice facility, clean bathrooms, all things that just made this a better experience for me. Took about an hour and a half for my inspection.

Service was top notch. I usually go to another but, with the groupon discount I couldn't help but, switch over!

Exactly as I thought..They give it to you straight here..I went in for a simple oil change and they did more than that. No pressure just straight answers..I will return.

I was a new car buyer looking for my first car. I had already been ran around by other dealerships and was losing hope that I would find something used, in good condition, and affordable. I had ran across Tim Woodard in January, but was not quite ready to make a purchase, but in late Februray I ran into him again on an inquiry of a 2003 Toyota Camry. Via email, I laid out what I can do and cannot do and he called the next morning to set up a meeting about the car in question. I agreed to meet with him that evening, but then a phone call from Tim in regards to the car I had choosen made me a bit concerned. He called to tell me that the 2003 Camry was sold the night before, but he was in the process of getting me the same car only a year newer. I was skepticall at first, but he asked me to trust him. So, trust him I did. Re reshecduled for Saturday morning. I saw the car in the lot and it looked liked it was used, but in pretty decent condition. It ran well and the brakes took a bit getting used to, but overall I liked it. Tim walked me through the process step buy step and was available to answer any questions I had. He got me approved for financing, and got me a fairly afforadle monthy payment. Tim did all he could to make sure I had a car that I was comfortable with and pleased with. he is a true asset to your dealership. I look forward to working with him again in the future for my next car purchase. A good experience!

My experience with Central City Toyota's service department was pleasant and informative from beginning to end. David Ragland, service advisor, provided informative information regarding my vehicle. I learned the servicing process and I knew what to expect.

car was throwing a specific code that was specific to a recall on water pumps on my 07 Toyota replaced (for free) on air pump on prius from 07-09 up until 2015?..I told Toyota this was the problem and They ignored me and said it was a censor..they replaced that for $600+. Car broke down few hours after getting it. Turns out *gasp* it WAS the water pump..they replaced it for free but I still feel like I was cheated out of my Money. DO.NOT.GO.TO.DEALERS. Or Midas they charge triple for nothing. Shop around and Be aware before full going to any mechanic so that matter.. research your cars recalls and whatever specific codes. there are plenty of information on YouTube take advantage of it. just because they are at the dealership does NOT mean they re NOT mediocre. Research. shop around.

This dealership took care of my car and made sure the process was smooth. They did a great job !! I would definitely recommend them to anyone who needs their car serviced or looking to purchase a vehicle..

Worse experience I have ever had at dealership. Everyone from management was extremely rude. It was raining pretty heavy when I got to dealership. Asked to pull the car around but instead they made me walk to a lot across the street. Car was priced way over book value. Also talked to a friend about it and he said he bought a Honda Accord from there last year. They overcharged him and when he left a bad review, dealership reached out to him and offered to knock off another $1000 to take the review down. Everyone please be aware if you do decide to visit this dealership and do not take off your guard at any point. Do your research before you go and do not trust their numbers and verify them somewhere else.

I will never come to this place AGAIN! I made an appointment, after checking in they said it was about 2 hour wait! Despite having an appointment which makes no sense to me. But after being here an hour and a half I noticed my car was in the lot. Yay! My car was done. Sike! I went to the counter, asked if my car was done since it s in the lot. Nope! They haven t even gotten started on it. Now here I am almost 3 hours later still waiting to get out of here! DO NOT COME TO THIS PLACE! My first and definitely the last time I ll be here!

5 stars for David the Service Advisor!

As a young female (who happens to know a little bit about cars) I have often been patronized when dealing with anything car related. David took the time to listen to me, answered all my questions, and explained my car's issues very clearly. Next time I need anything I'll be coming to central city toyota.

I liked that the salesman didn't try to push me towards something I didn't want. He just showed me what I asked for.

Tim Woodard communicated clearly, directly and respectfully with me as we worked out the purchase of my vehicle. I am grateful for his willingness to negotiate in a respectful manner. He certainly went the "extra mile" to earn my satisfaction.

I want to thank Kassia Paker and Tyrell for all the hard work they put in to helping us get a new car. They were very friendly and answered all our questions. Tyrell was there early and stayed late working with my husband going over options and prices. We decided on a Chevy Cruse. Kassia worked on the sale as well and worked up the paper work. Thank you both, for all your patience with us.

Had appointment for service
My advisor was brian mcdade
He realy took care of my van

I just moved to Pennsylvania from Texas few months ago, registered the car but didn't get the inspection sticker (didn't know I need one). David Ragland pointed that out, got it done and probably saved me a ticket!

I just came in to get a oil change and was looking at their new camry in the showroom and William Duncan came up to me and was very professional and not pressuring me to buy a car nor test drive the car much less. Now that's how a salesman is supposed to be and I'm a former Toyota/Nissan/used car salesman for 4 years and I can honestly say once my car is paid off I'm coming here for my next Camry purchase. Good up the good work Will.

Great sales and service! My wife bought a certified pre-owned from this dealer after being a service customer for over 20 years! Great, friendly atmosphere.

Friendly customer service good mechanical observations but a little high on prices

The check engine light had recently came on in my car so while driving pass central city Toyota I decided to stop in and see what they had to offer. 2 hours later I was putting a deposit on a 2018 Camry. Love my car and the staff were great. While going through the buying process I found the same car online for a lower price and they honored it. Shout out to Esteban for his great service and help getting me into my new car.

Update:
While the car buying process couldn t have been better the service department needs some improvement. I made an appointment for 10:20am but didn t leave the dealership until after 1:30 pm, 3hrs for routine service and oil change. I also took my car in to have the software updated to include apple car play and was quoted 2hrs (I installed it on 2 other cars it takes 30min tops) so I left. Even going through the reviews the number 1 concern is the length of time from drop off to pick up. Maybe they should hire more employees because nothing is finished in a timely manner here.

I love Toyota and excellent service by Tim Woodard

I went to Toyota co a number of times looking for a car. I suceeded when I met a very professiona sales associate called Tim Woodard. He gave me a bunch of options and made me change my mind to buy a very nice car. Tim is an asset to Toyota co. and he loves what he does. I reccomend Toyota to anyone who need a nice car. Thanks Tim and Thanks Toyota. Jilalo S Sherif

Excellent customer service and an efficient service delivery system that minimizes the wait. Awesome waiting area with some good coffee!

This was my first time purchasing a car at a dealership, Will and Kelcie made this process so easy and took the stress out of buying my car. I love everything about my new car and couldn't have asked for better service! Will definitely be coming back for my next car! Thank you so much for making this process fun for me!

I had a PA State inspection and emissions test done. The whole process took about and hour and I had a $24.95 Groupon to cover the cost. The staff was helpful and pleasant. Good overall experience!

The service man and the customer service rep who walked around checking on us were very nice and helpful, however when I went to check out, I was asked to rank their customer service and when I did the cashier started laughing and making fun of the score I gave them with the other ladies at the desk while I was still standing there. It was extremely rude and unprofessional behavior. If you're going to make fun of the customer, at least wait until I leave!!!

The attentiveness to service and assistance of any concerns. The employees at Central city Toyota greet all new and returning customers with warm hearts and makes us, the loyal patrons feel like family. Kelsie and Lewis strand are equally awesome.

Definitely will not be bringing my vehicle back there once I get it back. It s been almost two months since I towed my vehicle there to get a engine put in and still haven t received my vehicle back. Every time i turn around and call for a update it s always something. Archie Gibbs is a excellent employee but horrible maintenance service and takes forever to fix one thing.

Typical inner city auto dealership with good customer service record.

2 years ago I decided not to return to this dealership for service. An enticing coupon which turned out to be a scam brought me back to once again vow not to return. Extremely slow, unfriendly service.

Thank you Harry Freeman for lying to me about being able to get me in a car my credit wasn't bad but after they running my credit 34 times it dropped a whole lot making it hard to go anywhere else to get a car. Then the told me I needed 1000 only to later call me asking for 5000 for a car that was only 8000. Don't go here give carvana a try at least the price don't change with them

The staff always treats me well and is very attentive to my concerns. The work is done well and within the time framework that was predicted. Many of the staff have worked there for a long time, providing continuity for long-time customers. I always feel that the prices are fair and honest, and they don't do extra work without asking first. I have never had cause for complaint when I bring in my car for service.

I cant speak on the dealership but do not take your car in here for service RIP OFF!!

Customer service was excellent: easy to schedule, drove right in, seen right away, clear explanations, answered questions about what was needed, thoughtful about telling someone they needed to spend hundreds of dollars, etc. Shuttle service was convenient and a pleasant ride with good conversations. Highly recommend to others--thrilled to learn they service more than Toyotas! Thanks.

If I could give 0 stars I would. The man I spoke with about my car was very unhelpful simply because I did not purchase my vehicle from their location even though it is through Toyota. I was told one thing face to face and another after calling. Then I was told I would need a special machine to run a diagnostic on my car because it wasn t a Toyota...I will stick to my original location...I should have known their prices would have been ridiculous from what they try to charge for old used cars with no special features that have been sitting for years...go figure!

Very professional, they told me my car would be ready in 2 hrs and it was ready in 1hr and 45mins

I bought a car from this dealer 13 years ago and I had a great experience. I didn't think I would get approved for a car and I did, and the salesman at that time also helped me get the best price and monthly payments possible. I still have the car. Since that experience went so well I thought I would give them another try. This time, outside of the friendly reception there were a few bumps in the road on their part and it didn't go over well with me. That is when Ted Dedario gave me a call the next day and was very apologetic and helpful with making the road smooth again. His customer service and his openness to rectify the small bumps made me feel as if I did do the right thing in coming back to this dealer. All that were involved worked together to make my experience a great one again. I love the quality of a Toyota car and when the quality of the dealership matches the quality of the car; you rest assure your money is well spent! Thanks Toyota! See in 13 years!

Central City Toyota is the best I've ever been to. They have great service, especially Brian McDaid! He is knowledgeable, caring, responsible, honest and his incredible customer service skills are 2nd to none!!

I am completely disappointed and tirible, they are really lying profitionel. It's been a year that I buy a toyata corolla used with a clean carfax and a clean titel also, they have a year of free oil change. But I only once change oil, and triked me in the door they have to change another with a dark color by Aport has originated. Yesterday he said the manager is normal because is a car used and well on the home Toyota has nothing to cover you!!!!!!!!!. and with an interest of 15.50%, they are taking advantage of my weakness because I have not had much experiance in the USA. I deconcile to go there.

Archie was AWESOME! I came in without an appointment because it just happened. I had to pick my sister up in a half hour and he got my car in and out for me. Great customer service thank you so much

Worst. They lie about what they actual do. Their multi point inspection to absolute crap. My tail lights were out and they swore up and down they were fine. I demanded that they double check because I knew they were out. Oh! Low and behold! I needed new tail lights. It doesn't stop there. I go in for an oil change and they tell me i need new tires. My response, "you mean you want me to replace the tires that you guys replaced last month when you told me my head lights were fine?" Clerks response "um.... I think you should consider fixing your tire pressure sensor". Oh to boot you will have to wait 3 and a half hours for a oil change. That's with an appointment. DO NOT GO HERE. THEY WILL SCREW YOU OVER.

Service sucked, they didnt greet you and the sales person didn't even try seem like he didn't even like his job

Toyota cars are reliable, but don't buy any used car from this dealership. They are overpriced for their beat up cars. I wouldn't recommend this dealer. you are better of if you go to conicelli toyota in Springfield. Run away from this dealership

Very nice people,Always hepfull, good sales persons, professional manager.

Will & Ted were a pleasure to deal with. Got a great deal on a 2006 Toyota Scion with only 35,000 miles!!

Lewis and the guys are knowledgeable, kind, and friendly. I think I made out with a good deal. I would recommend anyone to go here.

They provide fast service and are detailed about what may be wrong with your vehicle. I love how they offer a rental or shuttle service if you do not wish to wait for your vehicle to be repaired.

Great price for a quick oil change and tire rotation and convenient shuttle service to my doctor's appt. was a plus!

Always fast, efficient, friendly service. Keep up with appointments and never wait to be see because someone before me went longer. Clean, quiet and comfortable waiting environment... and free coffee and wifi with plenty of outlets around to do work while you wait! Always a pleasant experience. 4 stars because they often try to get more money out of me by exaggerating concerns with my car to be " life threatening issues". I understand it's the job but it's manipulative. We both know I'm aware they can fix these concerns if i wanted but also know there are places to do it cheaper and just as well. Just let take no thank you the first time and stop trying to scare young, new car owners.

The man there with dreads was exceptionally helpful throughout the entire process of getting my car serviced. I usually hate taking my car to new places but the amount of courtesy and professionalism that I received will definitely have me returning!

Very good place to take your car for service. The service representative was very good at making sure I didn t miss out on any coupondeals Toyota has going on for the services I was there for. They gave me a time frame of when they would be done and it was done sooner. Nice job Toyota

I went in without an appointment and received quick and professional service. Everyone was super helpful. Being new to the area it was nice to find a great place to have my vehicle serviced.

I went to get my batteries for my car the associate was great

I bought my first Sienna in 2002 my experience with the sales person was a very pleasant one no pressure unlike other dealers I went to. Throughout the time that I had that vehicle it was service by central city Toyota.
From I enter the door to when I was finish it was always pleasant I am very please with the service they offer.

The place was calm, not too many people, with a nice view on the road

I would like to thank Mr. Brian Mcdaid and the general manager Jammie for making sure I have a quality service done on my 2006 Toyota Sienna. It was my first experience having my car break down and having a expensive job done after only having this used car less than a month . The communication was touch and go through the process but Mr. Brian handled my situation well and made sure my issues were fixed with great urgency and pricing was reasonable for me to handle. I will definitely come back to have service done again in the near future .

I have been going to Central City for a long time. At least 3 vehicles past. Happy to say Archie and the crew have always been friendly and the work done on my car have always been professional.

Having a coupon thru Groupon is what brought me there. The online phone experience was truly exceptional- why? One word- CONSISTENCY. Every time I called it was the same person same professional tone and attentiveness to my questions. Even though she did not live near the site her professional tone and honesty prevailed. The shuttle was an above and beyond service addition. The personnel at the site itself were courteous and they seemed collegial with each other which means they enjoy working there. I look for that especially if it s my first time in a service based environment.

well i want to start off by saying i arrived 20 minutes early for my car inspection just to wait well over 2 hours then they called my name over the loud speaker which i felt very uncomfortable with and i thought it was very unprofessional i was sitting right behind the service. then the guy told me i need a tag light and it would cost 17.00 which i felt was very over priced and then i waited another 30 mins i wouldn't recommend this place to my worst enemy.

I appreciated the fact that Tim worked to put me in the care which matched my budget and expectations. Next he allowed me more than adequate time for a test drive and to allow my personal mechanic to inspect the vehicle prior to purchase.

Great customer service. Manny took care of my husband and I and it was a smooth ride. I would recommend anyone to support and ask for Manny when you do so.

Thank you for calling, apologizing, caring about the service you gave me, and offering me other options. Thank you so much

The people wonderfull people you feel happy with the way in witch they treat you its the best place to go

I always receive exceptional service at CCT. I am greeted and provided fast and comprehensive service. Most of the front-end service associates, sales reps and check-out staff know me personally.
David in service, Jamie and Eric in sales always aim to ensure my new 2018 Toyota Rav4 is in tip top shape.

Very friendly, but don't try to sell your car. They just use a computer model to base it's worth unfortunately

Reliably great customer service! Always provide good info on potential repair issues & don't get upset if I choose to get the repairs done elsewhere! 5 stars!

GROUPON PURCHASES BEWARE!!
My first time in here. I booked an appointment to drop off for oil change before 2 weeks. I got a Groupon coupon and while booking my appointment, I informed this to some lady over the call. She asked me about my car, make and model and said that my car needs a synthetic oil change and I purchased for a regular one. It could cost me $20 extra. I said OKAY and booked it.
Finally, after 2 weeks, I went to drop off my car and there was a man at the service center who said they cannot take my mini cooper inn. I was requesting why and trying to tell that I waited for the appointment and got confirmed that my coupon would work. he may be in his 60s age. He was replying back rudely saying " It needs eyes coz it is clear underneath the coupon that we accept for toyota and nissan only". I may not have eyes but my ears are not deaf. I confirmed after talking to the lady. I was ready to pay $100 for my oil change coz its already over the mileage and am desperate. I asked him if I can come around 5.30 - 6pm to pick my car. He was again rudely saying that " Our gates will close at 6" why cant he be little nicer??? What did I do to him?
This is kinda weird. Spending my money and getting rude answers in return. I will never ever visit this place.
overall satisfied but it would be nice if they inform me to change my filter. I go for firestone usually and they will call me before taking any action with my car.

Friendly staff, great service and they pick you up and drop you off

David was phenomenal in keeping me informed and gave me constant feedback about the progress of my vehicle.