Cellpone City Review

I took my IPhone in because the charging port was broken. Excellent customer service, the gentleman I spoke with answered all my questions and was very polite and friendly. Super fast as well, done in under an hour. Saved me some money by repairing the existing charger port rather than replacing it with a new port which made it even cheaper than the perfectly reasonable quote for a brand new charger port! Phone works perfectly, I would highly recommend this shop for any IPhone owner, I will be back the next time my phone is acting up

Very friendly and quick service. I highly recommend

This place is incredible. I've used it 5 or 6 times. (Two young girls in the house so lots of broken phone screens and today's emergency was a battery replacement.) The customer service you find here is outstanding, the turnaround times are fast (screen replacement, battery replacement, any service I've requested), and the prices are really affordable. I'll bring my repair here every time and I'll recommend this place to anyone. After every interaction with Cell Phone City I think to myself, "That was a great experience. You just don't find that kind of service these days." This shop is an absolute gem.

I ve taken my iPhone 6 here twice once for battery replacement and once for fixing the screen. Both times the service was fast and my phone is now operating as fast as it was when I bought it 5 years ago! Highly recommend this place.

Quick and fantastic service! Our phone screen is good as new!! If you need repairs, this is your place to go!!

This is 10000000000% the place to go. He helped me get my phone back up and running for easily $100 less than any other place I looked at, plus genuine service is hard to come by anywhere.

Amazing service! I shattered my phone during work and the screen went black. I wasn't able to get into the store until 4:50 when they close at 5. They still fixed it for me and kept the store open so I could have my phone back that day. Awesome customer care!

I've visited Cell Phone City in the Northcrest shopping center on 3 occasions. All have been great experiences. Most recently I stopped by to have a cracked camera screen repaired. Entering the store I'm always promptly greeted by the store owner. He was quickly able to give me a price estimate (60% cheaper than a local competitor, $70 vs $150) the part he needed was out of stock but he told me he could have it the next day. The next day he called me and I went to have the part changed. It took about a half hour and looks and works great. This is a locally owned business worth supporting!!!

Awesome business, better than the corporate giants! I came in to fix my device and get a screen repair without an appointment and was very quickly seen to. The customer service was excellent, and the gentleman there was quite polite and knowledgeable. Then my phone was fixed in not only 1/3 the time of Apple, but also for a much cheaper cost. The gentleman fixing my device was also honest about what was wrong and what needed done, instead of trying to get me to go for the most expensive option. Haven't had any problems with my device since. Will definitely come here in the future for any other phones!

Super fast and professional service at a great price. I will definitely be returning!

This store is great and the guy is very friendly!! Came in for charger and audio port cleaning and the 2 nd time i came in he gave it to me for free!! Good guy

My mom and I both took our phones in to be fixed. Both times it was a simple fix that just took a minute and he didn't charge us. I would definitely recommend this place.

We have used Cell Phone City over the years for various iPhone repairs. Great price and service. Honest and dependable.

I dealt with the owner. My iphone is my business phone. I broke it very badly, the screen was literally separating from the body of the iphone, I was sure it was trashed.

I came in and spoke to the owner and he educated me on the problem, gave me an idea as to whether he could confidently fix it or not, at which point i made a decision to let him give it a shot.

He said he needed an hour, I gave him two. After I returned, I almost didn't believe it was my phone that he handed me. It looked too new.

Best part? Gave it to him with the battery empty, I returned with it fully charged. A+++++++ WILL ONLY GO HERE FOR MY CELL PHONE REPAIR NEEDS!

Definitely
recommend this store to anyone in need of fixing there broken phone! Excellent customer service and affordable prices! Would definitely be my first option again if something would ever happen to my phone!!

We had an excellent experience having 2 iPhone batteries replaced. The customer service was top notch...the price was right...and it was done in 30 minutes!!! 100% would recommend!!!

A great repair place! I showed up 10 minutes before they were supposed to open and they opened early because they saw me sitting outside. The guy was extremely nice. He told me it would take an hour and he had it done in 20 minutes! Really great place! I highly recommend!

The moment I shattered my cell phone screen, I knew the exact place to go! With such a great staff and rapid service, Cell Phone City replaced my screen and battery all within an hour! Because of their pristine services, my phone is good as new! Cell Phone City deserves more than five stars because their customer service was beyond amazing!

Definitely recommended! I have been a customer here twice, both times to replace the screen on my iPhone XR. If I remember correctly, once this was for a cracked, physically damaged screen and the other was to replace a screen that shorted out as a result of water damage. I received great service and got my phone back in good-as-new condition on both visits. I definitely plan to direct all future needs to this business! Fast, friendly, easy to work with, and competitive prices for services.

My husband shattered his screen a few months ago while moving. Cell Phone City replaced it at a Very reasonable price. They were faster than we expected and it was perfect! So when my screen broke this week, I ran in and got mine done. Fast and excellent service!!!!
I highly recommend Cell Phone City!

Simply excellent! Screen totally shattered and I walked in and it was fixed in under an hour. Very reasonable price!

If you need phone repair or if you need a new phone this is the place to go! Great service, knowledgeable, friendly!

My cell phone screen had gone bad, and the reviews for Cell Phone City were good, so I took it in. Bill gave me a time and cost estimate and it was reasonable and fair. I stopped back in a few minutes early and my phone was ready and waiting, good as new. I definitely recommend this place.

Very nice and Professional. Repaired my iPhone speaker same day service which was awesome because I needed it done that day And I also bought a glass screen protector while I was there that he put it on for me as well, the phone still works great i would recommend them for sure.

Love his work ... Easy and fast repair ... Best place in Fort Wayne ... Has repair my iPhone, Samsung Galaxy and my children's iPads

Friendly and courteous staff. Had phone fixed at another store and it didn't work when I got it back. Came here and they found and fixed problem within 15 minutes. Highly recommended for all repairs

I went in to get the rear camera glass replaced, and found out I may have to replace camera as well, but they were able to clean the lens on the camera and only had to replace the glass as originally expected. Great service, I would definitely recommend to anyone needing repairs to their phone.

They went out of their way to fix my phone. When they saw the new back was scratched they ordered a new one right away. Very personable and reasonably priced. If you need a phone fixed this is definitely the place to go!!!

Came in here to find a cable for an iPhone and they didn't have it.

Very professional and honest. They are not charging for anything they don t do. I highly recommend them

Best place for best service. Quality work and honest people. 3 thumbs up.

Really really pleased with my IPhone XS screen repair. Very professional, only took 30 minutes, and have not had any issues.

Will certainly recommend this place to others and will be back for any future needed repairs.

Love this place! They worked with me on a Christmas gift for my niece to get her phone repaired. They took the time to make her a really cute gift certificate and were so nice and professional. They made it very convenient for me when no one else in fort Wayne could. I would definitely go back and would recommend them to anyone!! Thanks guys!

THE BEST customer service! I can't speak enough of the friendly and helpful environment exhibited at this store. They were amazingly patient and helpful when my girlfriend was having an issue with her IPhone. The staff here are very knowledgeable, and I will be recommending friends and family here as much as possible!

I take my phone there everytime I break my screen. Best place in town!!

Fixed a cracked screen on my Samasung Galaxy in less than an hour! Would recommend!

Honest fair cell phone repair. If you want your phone repaired correctly take it here. Broken screen repaired in less than an hour and half the price of most quotes. I will tell anyone seeking repair services to go here first. They do it right.

Excellent service! Today was 5th time I took one of our phones to be repaired ( we are clumsy and keep dropping them ) and each time received fast and honest service! Can't beat their prices either..no reason to go anywhere else.

Great customer service and always super helpful! Would recommend him to anyone!

Love cell phone city ,appreciate a business that gives great customer service , Bill was an outstanding person , He gave me a very fast work on my Cell phone , with a great price ! highly recommended , check out cell phone city here in for Wayne .... Thanks Bill

The service was very friendly and helpful. The repair was done quickly and at a reasonable cost. Also, the store is easy to find and parking spots are plentiful!

Very polite, honest, accurate on time it would take. Highly recommend! Moving soon to Northcrest Shopping Center which I will like if I need to use his services again!

Quick and not over priced. Excellent service. I d highly recommend .

Took an hour to fix my cracked screen at the exact price I was quoted. Saved nearly $100 vs. filing an insurance claim. He also not only noticed my headphone jack was broken, but fixed it at no additional cost. I was told that if I experience any issues at all, to bring it right back to him. This place goes the extra mile. 100% will bring any broken phones here in the future.

I actually have to admit that this is the first time I did a review but this was worth it my phone was fixed fast done right and he has great conversation and the price was very comfortable it's good to do business with good people thanks for saving my family memories in my phone i will always come back here.

Excellent service, quick and reliable and also very helpful in explaining the issue and how it was repaired. As a returning customer they provided excellent assistance. Overall great experience here!

As senior citizens, sometimes you do not know who to trust. We needed to make a decision of what to do regarding a damaged smartphone. After some research, we found none of the options financially reasonable. We called Cell Phone City and spoke to Bill, who was very knowledgeable, friendly, wanted to help us and suggested more options. We arrived at CPC and met Bill, who offered great customer service! It was truly refreshing! We left happy and very glad to have found Bill and Cell Phone City - a true hidden treasure in Northcrest Shopping Center. We have already recommended this company to our family and friends!

I had a new battery installed. My iPhone now holds a charge and it's abrupt shutdown issue is gone! The service was quick but professional at a very reasonable rate. Definitely top notch.

Amazing customer service! The owner got our phone back up and running in less than 15 min! Everyone else was hours-days! Great locally owned business!! Thank you Cell Phone City!!!!

Great service and good price. Shattered my Iphone screen and Only took 30min to repair. I couldn t be happier.

AMAZING! I thought my son's IPhone 6s was toast. He found a way to smash the glass and cause the phone not to charge or turn on. I took the phone to Cell Phine City off a recommendation from a friend. The service was Amazing and the pricing beat every other place I shopped. I tell anyone with kids that have cracked phones to take it there first.

I ve been taking my phones to this place for a few years now. They do great quality work and have you phone back to you in a timely fashion. One of the few places I trust leaving my phone at.

Love this place would got any where else thank you agin for fixing my phone so fast

The owner fixed my phone screen in 20 mins. I came in just before they closed but he got it done quick and did a great job! I will be coming back incase I crack another screen but also to get a case and screen protector! Very happy with my experience there!

-Jessica

Great service. Got my phone fixed very fast. Got a screen replaced at the mall and it never worked right again went here and the Phone works likes new again!

This is the only place I go for work on my wife and I's cell phones. He repaired my screen on my Iphone 6 after it was cracked into a million pieces and it has worked flawlessly.
I also took him my wife's phone after two other companies told her that her phone was no good. He had it back working in about an hour. This is the businesses I love to work with. He is honest, and treats people very fair.

I had my daughters cracked cell phone glass replacedd here it was cheaper than expected and done quicker than an hour. Very nice young man behind the counter as well! Thank you!!

Cracked my phone screen and took it here. Got it done in half an hour and they were super friendly.

Very friendly and helpful. High quality work. After the repair he took the phone back and spent an hour getting it to reboot for me when I couldn't get it done myself. Much appreciated.

Bill was great and fixed my phone super fast (like 20 minutes)! Sorry Bill, but it was great service! I cracked the front of my phone after dropping it. He fixed it right up and put a screen protector on for me. Would highly recommend.

Great place! Fixed my phone very fast, best place iv been in Fort Wayne for phone repairs! 10/10

This is the best cellphone repair store ever! He did not even charge me to fix my loose iPhone 6 screen. I will always come here!

Prompt service, reasonable prices, and the owner seemed to appreciate the business. . A local firm is a bonus!

I had my battery replaced here for my iPhone 6S and I went from a 4 hour battery life to multiple days! Very friendly and speedy service. Would definitely recommend and would shop here again!

I dropped my iPhone 6s and shattered the screen. Lucky for me I found Cell Phone City and got it fixed within an hour. I thought I was out of a new phone. Thank you so much to Cell Phone City. I will use them every time (hopefully not another time :))

I could't get my phone to accept a charge, but Cell Phone City had it working like new in a matter of minutes for a very reasonable price.

Great customer service. Made an easy fix to my daughter's phone to keep her happy and charged me Zip..Nada... Nothing, which made me happy!

Very fast turnaround time on repair! Very knowledgeable! A perfectionist at making my phone look like new

I decide to check this place out cause my tempered glass was just hideous and an eye sore to look at. I decided to try the mall first, one lady decide to try and charge me $40 for her service or $15 for the glass screen that I can do myself. I go to Best Buy and the screen protectors are around $40-$50 plus when I saw first saw it, it really did seem like a tedious task. Then I decided to try this place out. The person that serve me was Bill. And let me tell you, he has done such an amazing job it looked like a professional did it. No air bubbles nothing. If I ever had any phone problems. Bill is the guy to ask for.

Remarkable customer service and excellent quality work.

The best and fastest service I've ever had at a cell phone place. Very friendly and passionate staff. I couldn't have had a better experience. Highly recommend this place for any cell phone repairs or needs.

Wow! Exceptional service...professional, friendly, knowledgeable, and quick! Owner was awesome! Highly recommend!

The owner is unbelievably kind, super helpful and so friendly! I have never been treated so well at an electronic store. He fixed my shattered iPhone 6 Plus screen in less than two hours and also helped me fix my phone when it was experiencing "ghost touching". I would recommend this place to anyone who wants their iphone fixed because my experience was 5 stars!

Amazing service!! I just walked in there to diagnose my iphone charging port and it was so easy and fast!

Got a screen replacement, part of it came unglued within a week. One drop later the entire screen detached. Got another replacement and the front camera is now foggy. Also got a home button replacement and one month later it is not working.

Best store as compared to others. Love to visit there.

Fixed an iPhone 4 in the past and fixed an iPhone 5s with great quality I've had no issues with either phone after the repairs and I got to meet the owner who excels in customer service I would and have recommended this store to several friends and families for any repair needs at a great cost.

Very responsive and quick to fix my phone. Great value without all the up selling the big chains companies are notorious for.

I broke my iPhone and got it fixed all within 2 hours! The repair itself was even quicker. The price was great and the staff was very accommodating and helpful. If you have a broken phone screen I highly suggest Cell Phone City! Great experience!

Cell phone city was incredible. I shattered my iPhone 6, and they quoted my a price that was 50% cheaper than any other cell phone repair shop in Fort Wayne and they said it would take an hour, it took a half hour. The quality is perfect just like it was from Apple themselves.

Great service, the phone was broken and cracked after being dropped multiple times. Had it fixed in under an hour at a great price. I will be recommending this place to everyone I know because of the wonderful and prompt service.

Had repairs done here a couple times. Repairs are done quickly, done well, and less expensive then other places. Highly recommend this cell phone repair shop.

had a GREAT experience. had 2 cracked iphone screens replaced as well as my samsung charging port cleaned. Very good, friendly service. I called several others, prices around the same, but the speed of service was second to none here.

To expensive. called other places and was half the price. I didn't think they was to friendly .

Dropped my phone face down. Found only 3 places in Ft Wayne and this place was the cheapest. Done with in an hour. Sure beats ordering the kit to do yourself.

Great deals on phone repair service it was awesome and fast. Been there several times and have recommended to friends.

The price was really affordable and the staff was really nice and accommodating. It only took 20 minutes to fix my screen.

Had a PERFECT experience with Shafiq, my phone was not charging anymore and within an hour he replaced the charging port and all running smoothly, best of all at a great price. I will be back for all future phone repairs. Local is always best!