Castle Hill Toyota Review

- [ ] Avoid Castle Hill Toyota like the plague !! Unfortunately google review wouldn’t allow me to leave a zero star rating as they didn’t even deserve 1 star !!! Visit Lander Toyota at Blacktown you’ll get much better sales and service there by far ! I’ve had the unfortunate displeasure in dealing with Castle Hill Toyota and purchasing a defective 2021 Toyota Hilux SR5 brand new that has been plagued with DPF issues, where it came to the stage of having to acquire the assistance of a solicitor to attempt to get a refund … Castle Hill Toyota quickly passed the buck to Toyota Australia legal team which has dragged out the matter to a point where I could no longer financially pursue the matter and had to cease any further legal action. Please see my story below and if anyone out there wishes more information please reach out I’ll be happy to answer any questions regarding my experience. Due to google reviews character limit I will follow up with a second review with my experience …

Ryan Fernando was great always there to help and I'm enjoying my new Hilux ute

Denise and myself went to Toyota to check on availability of the hybrid Rav cruisers Fortunately we met Oscar and drove away with a Rav edge within 6 weeks … personally this is the best car we have owned / comfort drive ability Oscar and Gaby were so helpful and polite it was refreshing ..

Toyota Castle Hill ….Excellent Customer service provided by Mr Mark Rosano.
We love our newly purchased Klugger.
Highly recommend Castle Hill Toyota

My experience couldn't have been better.

First, very courteous staff.
Secondly, getting the best pricing on my Toyota Landcruiser Prado 2020.

My salesperson Ryan was no short of surprises. He worked his charm from beginning to end.

His recommendations were amazing. He saved me big $$$ starting car price to accessories. After my purchase, he was kind enough to support and commit his support in arranging for services.

Thank you Ryan and Castle Hill Toyota. Me and my family are grateful for such a wonderful experience.
Regards

We had a fantastic experience of top service and communication purchasing our car over the weekend. If you ever need honest advice, someone who'll listen to your needs without being pushy about sales, look no further than the team at Castle Hill Toyota. Special mention and big thanks to our sales person William Shih!

Ryan was more than helpful. Made buying my first car an easy, pleasant and rewarding experience. Can't thank him enough. Fergus helped get it through final stages and very greatful for both of their assistance. Will continue to recommend to family, friends and work colleagues.
Thanks Toyota Castle Hill

Bought my new Toyota Corolla from the Castle Hill dealership and picked it up yesterday. The whole experience was amazing! Jess had helped me and explained everything so well from the day i decided to purchase the car up until driving away with the car. Could not have asked for a better experience for buying my first brand new car. Truly appreciate all the help, assistance and service i was provided by her and Nick. Would definitely recommend this dealership over other ones such as Lander.

Worst customer service I have ever experienced from any dealership I have delt with, poor communication skills, poor follow ups and false promises.

Great and helpful staff! Finished the job earlier than expected and still did a thorough job while servicing my car

Excellent customer service. Try to look after customer as much as they can. Best Toyota car dealer by far.

I picked up my new Kluger Black Edition from Castle Hill Toyota.
Jessica looked after me both professionally and always with a smile. This occurred from the time I walked in the first time til the time I drove out the Toyota Castle Hill showroom and driveway.
She showed concerned about the pending storm, allowing me to stay that little bit longer til I was brave enough to let my new car into it
Thanks Jessica

Being a new car purchaser in the last decade, it was definitely a confusing and stressful situation for my husband and I to decide on a suitable car that can cater for all our needs. Thanks to Ryan and Fergus from Castle Hill Toyota, the experience was made extremely simple and efficient. They both gave us the best deals in the market and both kept their words. Ryan effectively showcased how to use the car and all the features it holds. I am more than happy to give following ratings to Ryan and Fergus, Once again thanks so much for your help and support.
I will definitely recommend Castle Hill Toyota to all family and friends.
It was such a pleasure having done business with you.

Thanks to Castle Hill Toyota for helping us get a new Corolla ZR. Big Shout out to Jess & Daiby!!!

Thanks again everyone!!

Very disappointed with the quality of work in the service department.
3 new cars serviced here, gone back to rectify issues for all 3.
Going elsewhere next time.

New and used. Also a service centre. No dent repairs however

I got my new car from this dealership. The salesperson, Matt McDonald was great. Very satisfied with the experience and my new hybrid car.

What a terrible service centre. Poor communication, poor customer service and to top it off, you drop your car off to be serviced and it isn't complete!
I dropped my Corolla off at 7am only to be notified at 4:30pm it needed 4 new tyres which couldn't be completed as the technicians left at 5pm. Contrary to that, when I collected my car I was told the technician had left at 12:30pm... My options were then to return the loan car (waste of $50 when the service wasn't complete) & leave my car overnight which would leave me stranded or rebook for another day, putting me out yet again. No proper explanation, no resolution and certainly no sincerity from the staff. Not the first time I've experienced issues here but certainly the last! I won't be returning.

Will Shih is a fantastic sales assistant, he is very patient and accommodating when we bought our new car. I highly recommend him if you ever need to buy a car as you can be well assured you'll be looked after.

Stay clear of this phoney dealership. They will wash their hands off once the car is sold. We bought 2013 RAV4 and it had a defect where the aircon vent grille where it used to vibrate all the time. They said they fixed the defect and I found out after couple of months that they chucked a big sponge in the vent to fix it. Shocking that the car under warranty and the fault was reported within six months. I complained to the manager and then they fixed the defect by swapping the part in second go. While fixing that they broke something else the steering started making noise while turning as they didn't put back together properly. This was fixed again after I complained and did another visit. Next the entertainment head unit had to be replaced as well due to problem in bluetooth. At least this was done under warranty. The battery also failed in 2.5 years and they made me pay for it as it is only 2 years in warranty for the battery and it counts as general wear and tear. I bet they never looked at the battery fluid levels and it died. I had also purchased extended warranty worth $1200 from this phonies. The service has been terrible as the car doesn't feel like a serviced one everytime. I really doubt they do any thing during service. After three years my right front wheel made grinding noise which I complained to them. They simply ignored it as they don't want to do anything with it during warranty and specially capped price service. They said it has uneven wear and will be replaced in next service which was out of the capped price service. I just let them take the money for extended warranty and started to service my car outside the dealership as I was scared they will trash the car in this way.
This should be the worst toyota dealearship in whole Australia. The service department looks run by amateurs who rely on the reliability of toyota and dont do anything to the car. Don't get fooled by the shiny building and service infrastructure. Just steer clear of these phonies

we recently bought a Car from Castle Hill Toyota - The service from Hamish & Andreh is beyond exceptional, there was nothing that was too difficult or too much trouble for these guys, we were apprehensive visiting this dealer after a previous bad experience, but we are so glad we visited. We are loving our new car and i have been recommending this dealer to everyone i speak to, Thanks so much Andreh & Hamish. you both made our car buying experience fantastic!

Great service from Marc in used cars, gave us a great deal for the car we have wanted for ages, thanks Castle Hill Toyota

Purchased a ZR 2019 Corolla and the whole process from test drive to delivery was very smoooth and professional by all the staff.
Special mention Nick the business manager and also William in sales for first rate customer service.
Highly recommend you visit the team at Castle Hill.

The service we received at Castle Hill Toyota used car section was outstanding. Hooman was very attentive and extremely patient as my husband is pretty fussy when it comes to buying a new car. This is the second car we have bought from Castle Hill Toyota and both times we have been extremely happy. Special mention to Andreh for his help as well - Love our Camry SL V6

Today we took possession of our Toyota SX (which we are very happy with). Oscar, Fergus and Daiby, thank you for the exceptional (!!!) service you provided to us - very friendly, efficient and informative, and the whole team at Castle Hill Toyota always greeted us with a friendly smile. It was such a pleasurable experience - Thank you! Sonja and Jason

Very fantastic experience buying my first Toyota car in Toyota Castlehill. Marko, the finance guy worked diligently to get my paperwork through, over and above staying after office hours to finalise all the paperwork so I can get my car for Christmas and New Year. Also, Robbie from Sales started my buying journey with anticipation. Great team and highly recommend them to walk you through this truly great experience. Such enthusiastic teamwork. Credit to them.

Oscar Boer was very friendly and helpful. Highly recommended.

Jessica was friendly, informative, knowledgeable, patient & all about making her customer feel well informed & comfortable. The office/showroom is big, neat & has a nice customer lounge.

Bought a Toyota Corolla Hybrid car from here recently. Shane Magee and his team looked after us really well. Nice showroom with friendly staff. Coffee, tea and apples while you wait. Good solid reliable cars.

Thank you Castle Hill Toyota for delivering on exceptional customer service special mention to Jessica and finance for making the purchase of my new car seamless.

Purchased a New Rav4, couldn't be happier with the service we recieved from Jessica, Lauren, and Andre...

What do you need to do to get a call back form Service? MY car which is almost brand new got scratched during service, which I pointed out before leaving to the Service Manager. 2 weeks later and at least 5 messages left requesting a call back, still haven't heard from him...very poor customer service!!!!

Have just bought a car from this dealer. So far excellent supportive service, from 2nd car salesman Mani to new car salesmen. Willing to negotiate. Responsive, respectful, straightforward - with very little pressure and only one offer of up-sell. I am assuming that the after service will be as good - part of why we are buying here. Some of the posts on this page are a bit of a worry. I hope I can recommend this dealership to my network for that too.

Had a great experience purchasing my new Toyota Hilux.
Jessica Irving customer service was exceptional from start to finish.
Very helpful, friendly, professional and knowledgeable.
I would highly recommend.

Inattentive, dont keep appointments, ended up buying a car at pennant hills Toyota

My radio audio system stopped working so I took my car in for a service. I told them I thought the fuse may have blown. When I arrived to pick up my car they said the whole audio system would need to be changed at a cost of $850. I was told all the wires were in place and they weren't sure what was wrong with the audio system. I asked if the fuse was checked and told me that it was fine. I took my car to another mechanic. He discovered that the fuse was blown, and one of the wires was damaged. After replacing the fuse and fixing the wire my audio system was working again. I called three times speaking to different people including the manager to get an explanation about why I was lied to. No one ever got back to me. I won't be dealing with Castle Hill Toyota ever again.

After travelling from Bathurst to attend the funeral of my cousin, we had a warning light regarding charging come up in our Toyota Prado. We attempted to have it seen to prior to the funeral at another dealer and we had no luck.

After the funeral at Rouse Hill, we located and attended Castle Hill Toyota. By this stage it must have already been 3pm.

To Joe, Mia, Joanne and Josh, we cannot thank you enough for the service that was provided. We were told that if the part could be obtained, they would do the best to get us back on the road after the difficult day we had had.

The dealer principle should be proud of the professional and friendly staff they have in their employ.

Thank you again

Margie & Stephen Robinson
Bathurst

The salesmen were very upfront and professional. I gave them my budget that was working to and they were able to give me a good deal. No beating around the bush, all questions were answered to the point.

Thanks castle hill toyata . It was excellent service and great experience for me at castle Hill Toyota

Best service with the best prices, they will find any part for you, no part is too hard to find.

Terrible customer service, sales staff judge you the minute you enter the showroom. Managers are only willing to talk or discuss if your want to book the car straight away,, statement they use " if you are willing to shop around, you can come back when you have decided" not acceptable as a customer.
Was so prepared to buy RAV4- would have got 1 if you provided best customer service. But glad ended up buying Mercedes-Benz.

Compliments to the Service Team at Castle Hill Toyota for a prompt fix for an electrical malfunction in my Corolla. Special mention for Jo and the office staff who kept me well in touch with the rectification process. Many thanks.
Regards
Trevor

Always liked this dealership. Their after sales support is excellent.

Excellent customer service. Elle hall was so nice and helpful. Definitely recommend everyone go this place when they r planning to get a car and ask for Elle Hall for best advice.

We have bought two brand new cars in the last couple of months, from the same sales lady, Jessica Irving. She is absolutely amazing, the best customer service.
Thank you Daiby as well in the finance department for the excellent service.
Dave, the Principal from the dealership, is like no other. He has his finger on the pulse with a personal touch.
We can honestly recommend Toyota Castle Hill!

I definitely will be going back for future business! I dealt with Richard from the New Car Team who assisted me with buying my new Camry. He has a very easy going and respectful approach that steers himself away from the typical car salesman stereotypes. Equipped with strong, extensive product knowledge he had a humbling yet patient answer to everything I asked and assisted me through my whole buying process. I'll most definitely be referring future business' his way!! His confidence in the Toyota brand definitely shows and his attitude is on point!! I strongly recommend seeing Richard from the New Car Sales Team!!!

Went in there a while ago to look at second hand cars. This guy came up and completely ignored me and started talking to my fiance. I said the car would be for me and he didn't even look at me and started asking my fiance questions like "what's her budget?" "what kind of car is she looking for" - as if I wasn't even there. My fiance gestured towards me and mentioned the car was for me and the man said "but i'm asking you". I understand this comes with being a female walking into car yards, but usually they're more subtle about. We gave up and then asked roughly what a trade in would be and my fiance pointed out a ute that he liked. The guy asked if he was a tradie and when my fiance said no he said "well then you don't really need a ute" and lost interest instantly and started walking away. I ended up getting a second hand car that i'm so happy with and my fiance ended up getting his ute - just not from here.

Was at castle hill Toyota to make enquiry for new vehicle , talk to Richard , ask for roughly estimated cost for vehicle and he replay that I do not know until and unless you agreed to purchased the vehical from us , no customer service at all , I was feeling like I bagging for new vehicle from him Without paying anything.
Also , the way he was talking I feel sorry for castle hill Toyota and bought for 4 company vehical from someware else .
So carefully with Richard as he is not interested to do business , also for information customer got the right to ask for price in Australia.
DO not recommend any one as per my experience with sales team .

Worst customer service ever. My car has stopped working (and a part has been recalled) and all they said when i rang for help they could not care less. I understand you are busy but a little compassion and not 'nah i got told no one else is come in'
I'll try find someone to help me elsehwere.

I ve been dealing with his dealership since 2005 . I ve bought a few cars from them and always service with them . Their customers service is the best in Australia. They never let me down. I m very happy with their service and I ll recommended them to anyone whose driving a Toyota. Thank you .

Consistently disappointed across numerous engagements.
Always happy to talk about getting paid but try and raise an issue and you will be bounced around and ultimately no one will follow up.
Purchased a demo vehicle with extremely low km only to be delivered without logbook. After months of chasing I eventually got a replacement but they refused to complete the information on the services that had already been completed claiming they did not know who did them.
If that was the case the vehicle was clearly not a demo.
In the first service after warranty expired I pointed out a manufacturing fault and they want nothing to do with it. Every other dealer I have had has been able to raise a claim with the manufacturer for manufacturing faults regardless of warranty period. All too hard for these guys, just try to push me to some else in the org until I gave up.

Good service and nice shuttle facility to and from Pennant Hills

Bought a rugged Hilux and was a pleasure dealing with Jessica in sales And Dave sales manager.
No issue was to big or small. See you in September for our new van. THANK YOU once again.

Castle Hill toyota is a great place to buy a car, the staff is really nice and caring. Jessica listened to what I had to say and provided me with great advice. They gave me a great deal, Thanks to everyone.

Excellent service and great effort from Nick Dusseja at Toyota Castle Hill. My daughter is very excited to pick up her new Corolla this week. Thank you

waste of time. Went to buy Land Cruiser last week, negotiate the deal but end up buying from Blacktown Lander Toyota $4k cheaper than C/Hill. Good luck will never go back.

Great service with free pickup and dropoff to and from your workplace or home a real bonus.

Dropped off my Corolla with a niggling problem where the car kept stalling and idled roughly. Picked it up at the end if the day running properly again.
They had cleaned the throttle body and the total charge was only $66.
Staff very friendly kept me informed about what was going on.
Very happy with the whole experience. The only niggle would be that there is not a lot of parking onsite.

Hooman the man , highly recommend that gentlemen to everyone can t go wrong with him, good to deal with

Repost as taken down by dealership........
Very dissatisfied with service and management, out of all Toyota dealerships I have dealt with. David Cinni was deceitful he was a smiling Assassin. At first he was helpful but in the end was a complete......do not even want to write the word.....
I would never lower my self to his low standards.
The management must train these robots/staff like this. Very dissatisfied. Would never recommend this dealership. I never thought I would say anything bad about Toyota in my life. I would give zero Star.

offered my mum 14k on a trade in worth 35 - 40 k privately.
Got 30k from another dealer. IMO they were trying to rip off an old lady.

(edit) about to go and buy another toyota, even though these guys are just up the road I will be going else where

The team at used vehicles went above and beyond for me when purchasing my kluger 2016. They made the whole process very easy and pain free, with no complications or delays. I am going to be forever grateful to Mark Rosano who made me extremely comfortable during the whole process .I couldn t be happier with the service he and his boss provided.
Would definitely recommend especially Mark..

Buy spare Toyota parts here. Very helpful when it comes to parts you are looking for. They go out of their way to help you out. Even suggesting if something is not worth it and recommending 3rd party options.

I was in the market to buy a new Hilux Ute and rang around for the best price.
Castle Hill wasn't the cheapest at first but ended up coming to the party.
i was impressed with Jessica's professionalism. She made the transaction with no fuss at all. i would recommend if you are after a new Toyota, Go see Jessica at Castle Hill.

Assist to make a decision with smile and respect. Outstanding information given and friendly customer service always available to help. The experience on the pick up day was memorable. Thanks

I had dealings with the service department yesterday and couldnt have wished to be treated better.Susan really knows how to treat a customer.I didnt buy my new camry from them but that made no difference to the way I was looked after.Thankyou Susan and Castle Hill Toyota.

Easy transaction buying a car for mum today. Cheers guys

Great new car experience - first time buying a new car, and it wasn't the nightmare pushy experience we had feared. Castle Hill Toyota were patient when we were making our decisions... and then we had to be patient to wait for the all new Rav4 model to arrive! Thrilled when it did, we made the right decision.

Very good people to deal with.
Could not be happier. Nothing
Was to much trouble.

Extremely poor administration.
Also question the integrity of service.
Kinda defeats the purpose of dealership.

Went to collect a new central locking key. There were a few hurdles as the key was not programmed therefore not functional. Spoke to Jonathan in service, he was more than happy to rectify the problem. I was very happy with the service received. He went above & beyond to correct the issue. Highly recommended.

The service department are slow, they don t provide updates on where the vehicle is at and warranty claims are dealt with at a low priority.
I only service the car at the dealership because of the capped price service. If I didn t have capped price service I would not use their service.
I have taken one car back 6 times for the same issue with brakes and another car back three times in 2 months for a diesel particle filter issue.

Having spent some time looking for a car to replace my written off Honda Jazz, I decided to purchase a Toyota Corolla.
Living in Berowra, Castle Hill was quite a bit away, but, having dealt with Your company and especially Josh, I have no doubt I made the right decision to buy my Corolla from Castle Hill Toyota.
It was a pleasure dealing with Josh. He was very effective in his job and a very pleasant individual.

They are jus not willing to help. Wanted to loan a car over night while my car was bring serviced. However I got a BIG NO. Will not come back.

Thanks to Mandy for her warm and thoughtful service!

Thanks Toyota Castle hills for introducing the the best sales person Jessica Irving she is the best only because of her we could manage to buy the car thanks once again looking forward to see you guys again in January for my one more(Rav4) car.

Not done the job as promised. Uncomfortable process. Car not fixed, wasting time and fuel.

Customer service is totally appauling. They're happy to sell you a car but then they seem to wipe their hands of you.

They cancelled my extended warranty after i was late for car service due to my being in ICU at thw Childrens Hospital for over 2 months with a child who was fighting for her life. I was assured it wouldn't be cancelled when i explained my situation and booked the car in, only to find out later that they had in fact cancelled it the day before they serviced my car.

They've now missed sending me my last service reminder which i rely on to know when its due, so now my car is overdue for its service when it didnt need to be.

I was always a Toyota girl, and have never driven anything else, but after my experience with this dealership I'll never buy another toyota again and i certainly wont be taking my car back to them for a service.

Very disappointed, especially after dealing with Terry Shields Toyota in past yrs - they were always fantastic and genuinely seemed to care about pleasing their customers.

Would love to say a massive thank you to the team at Castle Hill Toyota. Even a bigger thank you to Jess for the amazing help and support she gave us during the purchase of our new car. Jess was very patient and helpful through out the whole process. No matter how many time i would call with questions Jess was always happy to help. From start to finish it was an enjoyable experience a massive thank you to Jess from my wife and i and to the team at it castle hill toyota.