Customer service is totally appauling. They're hap...

Customer service is totally appauling. They're happy to sell you a car but then they seem to wipe their hands of you.

They cancelled my extended warranty after i was late for car service due to my being in ICU at thw Childrens Hospital for over 2 months with a child who was fighting for her life. I was assured it wouldn't be cancelled when i explained my situation and booked the car in, only to find out later that they had in fact cancelled it the day before they serviced my car.

They've now missed sending me my last service reminder which i rely on to know when its due, so now my car is overdue for its service when it didnt need to be.

I was always a Toyota girl, and have never driven anything else, but after my experience with this dealership I'll never buy another toyota again and i certainly wont be taking my car back to them for a service.

Very disappointed, especially after dealing with Terry Shields Toyota in past yrs - they were always fantastic and genuinely seemed to care about pleasing their customers.