Stay clear of this phoney dealership. They will wa...

Stay clear of this phoney dealership. They will wash their hands off once the car is sold. We bought 2013 RAV4 and it had a defect where the aircon vent grille where it used to vibrate all the time. They said they fixed the defect and I found out after couple of months that they chucked a big sponge in the vent to fix it. Shocking that the car under warranty and the fault was reported within six months. I complained to the manager and then they fixed the defect by swapping the part in second go. While fixing that they broke something else the steering started making noise while turning as they didn't put back together properly. This was fixed again after I complained and did another visit. Next the entertainment head unit had to be replaced as well due to problem in bluetooth. At least this was done under warranty. The battery also failed in 2.5 years and they made me pay for it as it is only 2 years in warranty for the battery and it counts as general wear and tear. I bet they never looked at the battery fluid levels and it died. I had also purchased extended warranty worth $1200 from this phonies. The service has been terrible as the car doesn't feel like a serviced one everytime. I really doubt they do any thing during service. After three years my right front wheel made grinding noise which I complained to them. They simply ignored it as they don't want to do anything with it during warranty and specially capped price service. They said it has uneven wear and will be replaced in next service which was out of the capped price service. I just let them take the money for extended warranty and started to service my car outside the dealership as I was scared they will trash the car in this way.
This should be the worst toyota dealearship in whole Australia. The service department looks run by amateurs who rely on the reliability of toyota and dont do anything to the car. Don't get fooled by the shiny building and service infrastructure. Just steer clear of these phonies