They do not have a free telephone for all customer...

They do not have a free telephone for all customers. It's like there are better and worse customers. If you call the toll-free number and you are not from Bancaja they do not answer you and you have to call a 902 that you do not know or the rate they will charge you. In the call you have to wait for an agent to be free, after giving 1, 3 ... and I don't know what more keys when listening to a voice over ... let's go ... 5 minutes ... more minutes to inform of your ID, policy number ... sinister ....... come on ... that they take money for a service that theoretically you already pay ......