Best terrain to ride at stevens pass! Avoid the resort and get a real experience! Great staff and awesome snow cats provide as much boarding as you can handle! Thank you Ryan and Aaron ! Awesome time snowmobiling with you a few seasons back! Cheers!
Me and my Booger Red army had a great time. Ryan and his staff is A One . Will be back with my kruw next year..
They do a great job and they saved people from deep snow storm
I don't normally write reviews but feel compelled to share this poor experience in the hopes of saving others money.
My partner purchased the New Years overnight cat skiing trip as my Christmas gift this year. Communication from the company was non-existent leading up to the trip. We had to reach out to find out start times, to confirm whether the trip was happening, and to ask when we would find out if it would be cancelled since we could see there were low sign-ups.
Every other guiding service we have used has proactively contacted us with details and had far better communication. We found out the trip was cancelled by the company because there were not enough people signed up one week before it was scheduled to start. This was through no fault of our own. We were given one date option for this year to reschedule to because everything else was booked, but that date did not work for us. We were then told we could book next year, but dates were not available yet. This was after persistent follow up on our part to try and get details because at this point my Christmas gift was canceled and my partner had over $3,000 tied up so no money to plan something else. With no communication we suddenly received a refund on the trip, less 10%.
Cascade Powder Cats cancelled our trip, in no way did we try to cancel it and now we have lost over $500 between the foreign exchange and them holding back 10%. They have a number of sold out trips this year - what would stop them from cancelling all of those and profiting 10% from each customer? I have never heard of a company cancelling a trip and then holding back cash. It goes hand in hand with the poor communication and lack of care.
Spend your money with guides and companies who actually care about customer service.
Took an AIARE (avalanche safety) course with Aaron and Katie this weekend. We spent the weekend at their yurt and had amazing hospitality there. Excellent terrain and incredibly knowledgeable staff. They were professional and I would highly recommend them for Avy courses, Cat Skiing, or a guided ski weekend.
I tried contacting them by phone and by email, multiple times. Nobody ever answers the phone, nobody returns your call, and it took 4 emails to get a short snippy response that nothing was available. Asked a followup question about different days and different trips, no answer. Should probably be a little nicer and more attentive to people shelling out $500 for a day of playing in the snow.
cascadepowderguides.com
