Casa Colina Reviews

Only giving three stars because their staff is rude on the phone. They don t problem solve all they do is hang up and you have to call back up to 4 times to get transferred to the right room.

my granddaughter goes for audiologist services and she recieves excellent care

This place is saving my life im so grateful for the whole entire team there from dr gott and dr patterson and all the lymphedema team wow amazing...

Imagine Central bad service the front desk guy discriminates you

Wish I could get a call back. I need pt for my arm and shoulder. I have called for 10 days with no call back. No one answers the phone in that department. I'd love to give a great review if I could just have the .experience.

I have had numerous good experiences with the doctors, nurses and therapists

Fantastic hospital. I would recommend it to anyone. Outstanding physicians and care.

Casa Colina is ABSOLUTELY THE BEST rehab and physical therapy center we have ever been to. Their live in facility has produced excellent results for our family many times. The food in the cafeteria is so good that I plan my visits here around meal times.

My father broke his hip and his recovery was at Casa Colina. The staff took very good care of him especially considering the additional challenges with my father having speech and heart conditions. While we hoped he could have had more time there to recover, he had to be transferred to another facility due to Medicare limitations. The case manager at Casa Colina (Jason C.) was especially helpful and supportive in making sure this transfer went smoothly. We appreciate and want to thank Jason and the staff at Casa Colina for their assistance in helping my father through his recovery process.

caring and professional however as with any large corporate institution it is severely understaffed causing clients to go to the bathroom on themselves or risk injury by trying to make it to the restroom on their own. staff does the best they can with what they have.

The place looks wonderful bit on a bit discouraged about not allowing outdoor visits for a therapy patient. I guess they don't have the right training to screen and manage such a simple thing. I guess the parents mental well being isn't a priority. I will say the place looks wonderful.

MY DAUGHTERR KELLY KOZAR HAS BEEN TO CASA COLINA MANY TIMES OVER THE PAST SEVEN YEARS. KELLY AND OUR WHOLE FAMILY LOVE CASA COLINA. IWISH THEY ACCEPTED LONG TERM PATIENTS. KELLY HAS MULTIPLE SCLEROSIS AND THEY ARE THE BEST MEDICAL CENTER FOR PEOPLE WITH MS. I WISH I COULD GIVE THEM A 10+ RATING WHICH I BELIEVE THEY DESERVE.

Dr.Patterson is wonderful ! Physical therapist are very focused on getting patients back on track.

My experience with the , Doctors , Nurse , and staff was excellent

Clean, modern, well-equipped facilities with amazing therapists, doctors, and staff. In-patient, transitional, and out-patient services. If you're recovering from a neuro or ortho injury or illness, this is where you want to be.

My father is going there for wound care, and it has been a great experience. The physical therapy has helped him have a speed recovery.

facility has produced excellent and very kind and care

I was at Casa Colina for two weeks for therapy after having been in a diabetic coma. This is the finest place I have experienced or even heard of as far as rehabilitation and assisted living/therapy are concerned. The medical staff is dedicated to your well being and safety and the therapy staff takes the time to not only help you do the work, but explain why they are doing it and how it will help you attain your goal of getting your life back.

Safety is the number one priority. When I first got here, I could not get out of bed on my own and had almost no stamina or strength. Two weeks later I am walking unassisted and am well on my way to being independent.

Overall, everyone is interested in seeing that patients are safe, working towards achieving their physical and even mental health to where it was before whatever happened to you.

I would HIGHLY recommend Casa Colina for your recovery/therapy needs. There tends to be a waiting list to get in here and after two weeks I understand why.

I have been in outpatient therapy at Casa Colina several times over the past 10 years. The doctors and therapists who have helped me are first rate and should get 5 stars. They do have a problem with communication within the outpatient staff regarding insurance and scheduling. It is worth the effort to call them if they do not call you and to call your own insurance provider if there are questions.

I don't have good memories of being in casa colina as a patient, I almost got gangrene on my right leg, the nurses took almost 3 months to remove a special boot from my leg, I had developed an infection,they didn't want to remove the boot, they removed after my ex asked why after 3 months I still had the boot.
I have the scarred leg to prove it.
This people could have blamed have had the accident and the infection for developing gangrene, could have become an amputee

To prove it

casa Colina hospital is excellent. I was lucky enough to be treated at Casa Colina I was was treated by Dr. Block he was my doctor while I wthere at the hospital.he was extremely informative and knowledgeable and friendly. He tru Would periodically check on me to see if was doing ok. He is a excellent doctor. The nursing staff are fantastic tending to patients. The hospital was always clean. I s did my physical and. Occupationaltherapy at Casa I I gained incredible knowledge and confidence. Such a great therapist team there. I highly recommend CAsaColina if you need rehab therapy. There isn t one bad thing I can say about this place I constantly tell people what a fantastic facility this is. I am now home and applied toget outpatient therapy. I m so happy I m still in therapy . I getting stronger everyday. It s great i have independencenow. Thanks toJenna, Jodi, Rosie,Jacob,KevinRuben,Ryan and Sara. They have done such a a great job helping me to regain my confidence . I look forward to my therapy days everyone is very friendly I always leavefeeling good and confident in my abilities. You won t find a better physical rehab facility anywhere with that has excellent doctors and staff like Casa. If you want the best for your loved ones Casa Colina is the place to be treated at definitely five stars if I coul dgive Casa Casa more stars than I surely would . They deserve a lot more than 5 stars!ineed to acknowledge the in/patient therapist they were very friendly andhelpful during my stay they helped to regain my balance.Rebecca Jeremiah Nakisha ,Marie and huge Thankyou to all the oTand physical therapist . You are incredible . Casa has the best program for therapy very knowledgeable physical and OT therapist . The gym was very clean everything is cleaned and sanitized after patient use. Outstanding staff. casa has

I was there for nearly a week in the ICU after undergoing brain surgery and I had the best experience there. All the nurses and the doctors were outstanding, the food was decent and the rooms were very comfortable, airy and inviting. I don't think you can get a more top-notch and yet seriously underrated hospital in the Inland Empire than this one.

I was a patient at Casa Colina on for therapy. I highly recommend C C for therapy. They have excellent therapists. I was a volunteer at CC for around 25 years and loved it. The staff is wonderful to work for.

If I could give ZERO stars I would. Terrible customer service - they make it seem as though money is all they care about.

My first experience was in the physical therapy ward. Although I had 2 sessions a week for 2 months (over 16 sessions), I dealt and met with the doctor ONE time. He did not give me the time of day. The PAs were helpful but still gave very little personal attention.

My second (and last) experience was in the surgical operations ward. I was told I would receive phone calls about pre-op Covid test, pre-op patient information interview, and a final call as to my operation time. I received NONE of these calls, I had to initiate every call in order to get the information. I provided feedback to the chief of surgical operation, who passed me along to the head of Human Resources, who passed me along to the next. I finally called the CEO directly in order to inform him of the terrible experience - he brushed me off and asked what do you want me to do about it? . Zero empathy for someone receiving no attention from the people I am trusting to operate on me under anesthesia. The operation time finally came around, and even though I put up a major fuss about the low quality of service I had received, the operators still managed to show no regard for my experience - chipping my front tooth during the operation. Not only did they disregard my well being, they GAVE me an entirely different patients medical information, pictures, and diagnosis. Huge HIPAA violation. RIDICULOUS. After calling to inform them of the mishap, the only response from Casa Colina was a call from the head of compliance. No apologies were given to me, but she made it very clear that I signed a consent form alleviating them from any legal issues following my chipped tooth (fair point, I should ve been more aware while signing). She also accused me of being egregiously inhumane for refusing to return the other patients information until they handle my situation first (their mistake, not mine). Not only have they showed zero remorse, but they harass me with phone calls accusing me of wrong doing, when in reality they didn t care enough to check the patient information they were handing out - they only cared when they were placed in a position of dealing with legal ramifications. When I requested the chairman and vice-chairman s contact information to inform them of this situation, the CEO blocked any employee from releasing this information to me specifically. Covering their mistakes.

Terrible facility. Terrible leadership. WOULD NOT recommend.

There children's center is amazing. Especially the people.

My mom stayed here for 2 days. And they treated her amazingly. Thank you guys for taking care of her. The work you guys do is incredible. Wish we had more people like you. Thank you.

This is heaven on earth here, the staff is caring, patient and over all AMAZING!! I'm here scared but because of the staff willingness to spend their time talking to you and explain their experiences with you I now understand what's going on I understand and am now relaxed. I love this place and can't say enough good things about it. I would recommend all my family and friends to come here. the facility is clean and very well taken care of. Do yourself a favor and come here if you need this kind of service you will never regret it.

My 90+ year old father has been treated at the Wound Center. He has received excellent care. We are very pleased with the doctor and the staff.

I recently had an out patient surgery at casa Colina in Pomona on November 9th with Dr Brady My experience was great!!! Thanks you for your patients and for always explaining everything in detail. The intake nurses were fabulous very sweet upbeat and professional. As a patient I was nervous but having nice upbeat friendly nurses made the experience a whole lot better!!! Not to mention the fact they wiped down everything very clean facilities.

Great service, lots of free parking, very beautiful buildings, all services offered are great.

THE WORST PLACE YOU COULD EVER GO TO MY SISTER WAS TREATED POORLY .SHE WAS LEFT TO URINATE HER SELF AFTER SHE HAD MAYOR BACK SURGERY SHE NEEDED HELP TO USE THE RESTROOM NO ONE WENT .THEIR STAFF IS YOUNG PEOPLE THAT ARE GETTING TRAINED TO DO THE JOB . AND WATCH OUT THEY DONT ALLOW VISITORS IN THE ROOM BECAUSE THEY ARE DIRTY AND OLD AND THERE IS ANIMALS , I DONT UNDERSTAND HOW THIS PLACE IS STILL OPEN MY SISTER FILE A COMPLAINT REPORT . DONT EVER GO

Only reason this is not a 5 star is because to make an appointment for an ultrasound, they were giving me a wait time of one month. Turns out I have a hernia that needs to be fixed, which explains 4 weeks of agony. I was lucky to have an opening turn up sooner, but imagine if I would have had to wait that long and in pain.

Staff is polite and once you do get there for an appointment or xrays which don't require appointments, wait time is reasonable.

Would not provide a CT scan as order by Physician not once but twice.

Casa Colina has taken me from needing to be in a wheelchair to fighting every day to take that next step......Iv'e been attending Casa Colina since they were a little office on the conrer 12 yrs ago ???

Always remember , KEEP MOVING If you don't move it You will lose it AND if it hurts when you move slow it down and breath ....

Spent 3 weeks there learning to walk again. Outstanding staff

My wife and I have received great care from their staff.

Outstanding doctors, nurses and receptionists. Always kind and caring. This is the only doctor facility that I like. Every other facility that I have dealt with is COLD AND UNCARING. My wife died Thanksgiving and when I went for my visit the doctors and nurses were crying and if I needed anything just call AT ANYTIME! I love Sonja and Dr.Huang SO MUCH! AND ALL OF THE STAFF!

Had gallbladder surgery 8/23/19. The staff and people there treat me great very professional

My mother was there for about a month. Great staff and excellent therapy. Got her walking again.

Have had a good experience with their physical therapy department, so after some research I chose them for my hip replacement. I came out with a disability that is looking like it will be permanent. My retirement will be more of a challenge now.

I love therapy they are helpful alot. These staff are nice and helpful.

Really good facility with physical therapy treatment. I actually have to go here each week to get pelvic floor dysfunction therapy which is a very specific and they do a really good job and seemed to care about their patients. I am very impressed.

It's amazing the staff is great my dad and I have both been in here

This is the best facility in California for treatment of tbi traumatic brain injury,

Could not of had a better experience
The staff, nurses, and doctor, are a 10 out of a 10

I was treated two different times in 2016 for total knee replacement. Annie was amazing and constantly encourage me to work hard for the best result while continuing to support me at my pace.

I recently found myself needing hand therapy, went against my original thoughts and went to the therapist my surgeon suggested. I was miserable yearning for the support I had previously experienced. I took a chance and tracked down the staff I worked with previously hoping for a recommendation. Of course life goes on and I didn t expect much but thankfully both the director and the therapist still work for Casa Colina. I reached out to the director for a recommendation and Christi Ewing went far beyond that, she listened to me and my concerns and immediately got me in to see a hand therapist the next day. I had my first appointment today and left with tears in my eyes because the therapist wanted to hear about the path I had taken and assured me that she would help. I look forward to working with Mariem and can t speak highly enough about the professionalism I experienced. Thank you Casa Colina for being diligent enough to keep your staff long term and obviously creating a team dedicated to service!

Very caring people. Everyone....EVERYONE....so nice. Very caring. Explained procedures before executed. Super!

What can I say about this Hospital but . Thank You. Thank you Casa Colina for the love and care you showed my mother for the 4th time once in 2001, 2015, 2018 and now 2019. Never have I ever been to a facility full of people that are so loving and so kind. It took a lot of weight off my shoulder knowing that she was being taken care of. My mother showed up weak she had been in the hospital for a month and in 2 weeks she is so much stronger. Once again we appreciate you working on her physical inside and out and her spiritual with the sweetest Chaplin ever. Thank you for being more than a hospital but a home away from home for my mother. The only thing that I want to say thanks a lot for is, because of PT my mom wants a Nintendo Wii lol.

my mom is there rehabing from her hip replacement surgery there taking the time to help her walk again its a slow painful experience they are very caring and understanding she is waling better day by day getting pain free thanks casa colina

I had my husband there 10 yrs ago after his second stroke and they worked a miracle

Amazing staff! Super friendly and informative made my procedure go smoothly!

3yrs ago I became septic and was treated with at San Dimas hospital I was just there to be stable then was send to Casa Colina to recover and for Therapy
Man I have never been pampered in a hospital like I did there all my Nurces, the dietitian, physical and occupational therapist were the best and still are!! Dr: Yong Lee as been taking care of me since then, now I'm going to pool therapy because of other problems I have doctor Lee being the best doctor for me I love, love Casa Colina if any one needs care you should talk to your insurance to be cover with Casa Colina. the care is beyond words can say well here is mine "Phenomenal"