Really bad customer communication and service. They ignored most of my emails, provided misinformation about my insurance application, resulting in me having to pay a fees for insurance I didn't even know I had. If you're international student, definitely get your insurance elsewhere.
Had an amazing customer service experience. I have international student insurance with AON and some queries so I visited the office. It was almost closing time but a person came downstairs specially and answered all my questions very politely.
The worst insurance company ever. I don't recommend international students to register with them. They will come up with all excuses to deny a treatment that is already mentioned in the policy. They procrastinate and delay the procedure in a hope the patient will give up the process. They ask for endless forms to fill in...Their employees are incompetent too, can't communicate well and unhelpful.
I asked for a quotation, but apparently they started a policy already without my acknowledgement/ confirmation or payment. Now they are demanding that I pay them the amount for the insurance that I never asked for.
They don t even deserve 1 star. Their system is really bad! I cancelled my insurance long time ago and now they activated it again (saying that I activated it myself) and asked me to pay for 3 months of insurance while I was covered by another insurance. I didn t even now that I was apparently still insured by them until I got an invoice.
Too difficult communication with them. The only way is a bureaucratic form. They just answer the emails according to their convenience. Horrible costumer service and expensive! Matches well the health system of the Netherlands.
Your student insurance is a joke. I'm on internship & I don't even get insured for a corona test.
Just had to deliver something but the staff were very helpful and friendly.
