If I could give ZERO stars I would. Terrible custo...

If I could give ZERO stars I would. Terrible customer service - they make it seem as though money is all they care about.

My first experience was in the physical therapy ward. Although I had 2 sessions a week for 2 months (over 16 sessions), I dealt and met with the doctor ONE time. He did not give me the time of day. The PAs were helpful but still gave very little personal attention.

My second (and last) experience was in the surgical operations ward. I was told I would receive phone calls about pre-op Covid test, pre-op patient information interview, and a final call as to my operation time. I received NONE of these calls, I had to initiate every call in order to get the information. I provided feedback to the chief of surgical operation, who passed me along to the head of Human Resources, who passed me along to the next. I finally called the CEO directly in order to inform him of the terrible experience - he brushed me off and asked what do you want me to do about it? . Zero empathy for someone receiving no attention from the people I am trusting to operate on me under anesthesia. The operation time finally came around, and even though I put up a major fuss about the low quality of service I had received, the operators still managed to show no regard for my experience - chipping my front tooth during the operation. Not only did they disregard my well being, they GAVE me an entirely different patients medical information, pictures, and diagnosis. Huge HIPAA violation. RIDICULOUS. After calling to inform them of the mishap, the only response from Casa Colina was a call from the head of compliance. No apologies were given to me, but she made it very clear that I signed a consent form alleviating them from any legal issues following my chipped tooth (fair point, I should ve been more aware while signing). She also accused me of being egregiously inhumane for refusing to return the other patients information until they handle my situation first (their mistake, not mine). Not only have they showed zero remorse, but they harass me with phone calls accusing me of wrong doing, when in reality they didn t care enough to check the patient information they were handing out - they only cared when they were placed in a position of dealing with legal ramifications. When I requested the chairman and vice-chairman s contact information to inform them of this situation, the CEO blocked any employee from releasing this information to me specifically. Covering their mistakes.

Terrible facility. Terrible leadership. WOULD NOT recommend.